Melinda Kee (pictured) is on a mission to find the other victims who moved their superannuation into collapsed funds before it’s too late. (Source: Supplied)
Thousands of Australians are still likely in the dark about losing hundreds of thousands of dollars in their retirement savings. Authorities are still waiting for victims to come forward after more than a $1 billion was quietly lost from superannuation funds of workers across the country.
Social media ads and aggressive sales tactics were used to lure in regular working Australians. That was the case for Queensland woman Claire* who was encouraged to move her superannuation into a new fund and ultimately lost $165,000 when she later learned it had disappeared.
Claire only realised something was wrong when she received a strange email from “equity trustees” which in the moment didn’t mean anything to her at all.
“I was just lucky that I clicked on it,” she told Yahoo Finance.
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Claire, who works in education, admits she isn’t a sophisticated investor. She paid almost no attention to her superannuation but came across an ad while “doomscrolling” Facebook that caught her eye.
“It was along the lines of nine out of 10 super funds are underperforming. Is your’s one of them?” she recalled. “It wasn’t dodgy looking.”
She clicked to find out if her super fund was on the list.
“To get the article you had to put your name and your phone number and your email in, or something like that.”
However when she did, she didn’t get an article. Instead she got a call from a business on the Gold Coast.
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Claire was urged to send through her latest superannuation statement, which she did, and that’s when the “constant” calls started.
Despite her reservations and skepticisms – and repeatedly declining their overtures – the pushy tactics from financial advisors on the other end of the line eventually wore her down and she was convinced to move her superannuation from industry fund QSuper to a fund she couldn’t actually find anything about on Google, called NQ Super.
“They essentially had an answer for everything and made it sound safe as houses, and if I didn’t do this I’m an absolute idiot… They sort of played on my naivety and my lack of knowledge of the super system,” she said.
Claire is one of about 12,000 Aussies who lost an estimated $1.1 billion. (Source: Supplied)
In her late 30s, Claire was promised much higher returns by the time she retired if she switched.
In a subsequent statement of advice put together by an advisory firm called Venture Egg, and seen by Yahoo Finance, she was told the money would be put into mostly standard investments such as the Betashares Nasdaq ETF and Vanguard ETF funds for Australian and international stocks – common, low risk products that track broad sections of the stock market.
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Against her better judgement, she moved her fund over in 2023. But the following year she received a “random” significant event notice in her inbox about an investment fund she’d never heard of.
Claire eventually discovered she had actually been moved into something called the Shield Master Fund which had since collapsed.
Claire is one of about 12,000 Aussies who lost an estimated $1.1 billion when Shield and, later, the First Guardian Master Fund imploded.
“I could have easily just deleted that email – it wasn’t a familiar name to me – but I read it, and I think that’s what the problem is,” Claire said.
A majority of people in those two funds have still not made an official complaint with the appropriate financial ombudsman, with corporate regulator ASIC believing many are still unaware they have been impacted.
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Do you have a story? Nick.whigham@yahooinc.com
Claire, who works in education, admits she isn’t a sophisticated investor. (Source: Supplied)
ASIC sent out correspondence to victims earlier this month, but there are still more than 9,000 people who have not lodged their complaint to receive compensation.
Melinda Kee is another victim and has been working with ASIC as well as the federal government as it works through the ongoing fallout and looks to shore up rules to prevent similar disasters in the future. She runs a Facebook group for victims and has built a website for anyone affected to find vital information about the advisory groups involved.
“I stepped up because it came down to who else was going to? These people are distraught… I’ve had 65-year-old men crying,” she told Yahoo Finance.
She is desperate to reach the thousands of Aussies – some of whom she believes are overseas – who appear unaware that at least some of their retirement savings have been lost.
Melinda has a lot of experience is financial markets and used to be a day trader. She was looking to shift her superannuation savings after the fund she was in at the time had gone backwards by $28,000 over the previous year.
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During a period she was off sick from work, she used iSelect to change a number of bills including, gas, electricity and health and pet insurance. It was shortly after that when she began receiving cold calls about switching her retirement savings as well.
“This wasn’t a case of investors chasing speculative returns outside the system. This happened within the regulated superannuation and financial advice framework, overseen by licensed professionals and trustees with legal fiduciary obligations,” she said.
If you moved your superannuation and think you might be impacted, you can check to see a list of trustees and super platforms that funnelled money into the collapsed funds, which might be more familiar to most victims, and for which deadlines for seeking compensation are fast approaching.
Some victims have only until March 31, 2026, to seek compensation.
ASIC has emailed people they believe unknowingly lost money. (Source: ASIC/Getty)
While some early decisions have been made for a select number of victims who were moved into the collapsed funds, a vast majority, like Claire, are still waiting for their claim to be worked through.
Melinda is advocating for ‘Pay Now Recover Later’ as the government taps the broader superannuation sector to help fund compensation for victims.
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“It is not about rewarding risk-taking, it’s about restoring confidence, fairness, and accountability in a system Australians are required by law to rely on for their retirement,” she said.
This week, ASIC launched a fresh review into the practice of using lead generators to lure in superannuation investors, with more than 40 groups called out.
Lead generation is the process of identifying someone as a potential sales target and may offer a free ‘super health check’ or offer to find your lost super. They are often paid “marketing fees” by licensed financial advisers.
Super Consumers Australia is calling for a ban on lead generation for super and financial advice, along with closing the loophole that allows cold calling to offer financial advice.
The group said predatory super switching schemes had been fuelled by lead generators who had been using social media to collect people’s contact details and sell them on to third parties.
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“These schemes are highly effective, they prey on people who are just looking to do the right thing and get on top of their super,” Super Consumer Australia CEO Xavier O’Halloran said.
*Claire is a pseudonym to protect her identity
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Jackson Walker represented Third Coast Bank, as administrative agent and lead arranger, in connection with a senior secured credit facility for AccessParks, a leading provider of broadband services to outdoor hospitality and manufactured housing communities across the United States.
The transaction involved a delayed draw term loan facility with total commitments of up to $25 million, including incremental capacity, and will support AccessParks’ continued growth, strategic acquisitions, and refinancing of existing indebtedness.
AccessParks is a portfolio company of M/C Partners, a private equity firm focused on digital infrastructure and technology‑enabled services. The company delivers broadband and managed Wi‑Fi solutions to national parks, RV parks, and manufactured housing communities nationwide
The Jackson Walker team was led by debt finance partner Sarah Christian and associates Brooke Yarborough and Chiara Natale. The Third Coast Bank team was led by Elizabeth Falco, Tyler Shelton, Shai Thakkar, and Donna Schwark.
Meet JW
Since 1887, Jackson Walker has represented some of the most influential companies and business leaders in the world. Today, we remain firmly rooted in Texas while serving clients around the globe. With more than 500 attorneys, we are the largest law firm in the state. Jackson Walker consistently ranks among leading firms in Chambers and Partners, Best Law Firms® by Best Lawyers, and the BTI Client Service A-Team. To explore Jackson Walker’s experience advising lenders, sponsors, and growth‑stage companies in commercial finance transactions supporting the development and expansion of fiber broadband and digital infrastructure networks, visit the Finance & Banking practice page.
The Eagle River/Chugiak Parks and Recreation offices on July 9, 2021 in Eagle River. (Loren Holmes / ADN)
Municipal inspectors looking into accounting practices at a popular recreation facility in Eagle River found “deficiencies in recordkeeping and numerous inconsistencies within their financial records” during recent years.
The Anchorage Police Department confirmed there is an investigation connected with the facility, but declined to provide further details, citing the ongoing nature of the case.
Anchorage’s Office of Internal Audit released its report on the Harry J. McDonald Memorial Center on Dec. 31, 2025.
The facility, often referred to as the Mac Center, is owned by the Municipality of Anchorage, but run by a nonprofit, the Fire Lake Arena Management Inc., under the terms of a contract. Originally built in 1983, the McDonald Center has an Olympic-size ice rink, indoor walking track and large turf field, as well as meeting rooms.
The municipality routinely audits various departments, offices and facilities as part of its oversight of public resources. A previous audit of the McDonald Center in 2017 reported instances of financial mismanagement and accounting errors. A 2023 audit of the same facility found that the contract between the municipality and the nonprofit tasked with running it had lapsed, and as such, investigators couldn’t determine whether or not its terms were being observed.
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Even before the latest audit began in 2025, Yoshiko Flanagan, the facility’s current general manager, said she alerted the city about “abuses” she spotted when she began working there as a part-time bookkeeper at the end of 2023.
“Honestly, when I first came in, it was a mess,” Flanagan said in an interview last week. “Lotta red flags.”
Upon raising the issue to Mike Braniff, then the head of the Department of Parks and Recreation, staff immediately took it seriously, Flanagan said.
When city inspectors looked into the facility’s financial records, they found a number of irregularities, shoddy practices and probable misconduct that have all made a comprehensive audit of recent fiscal years impossible, according to the report.
“When we started our review, we were provided the financial records in several file boxes,” wrote auditor Kevin Song in the final report. Files were mislabeled, missing or incomplete for a time period stretching from 2021 to 2025, he noted.
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There were other problematic findings. Auditors were told by current staff that the former head of the McDonald Center “had privately re-registered the accounting system under their personal account, preventing the current management access to records prior to 2024.”
“The Center’s management informed us of a pending investigation involving a former employee related to alleged misappropriation of resources. The allegations include irregularities in payroll, corporate card expenditures, misuse of funds from facility-hosted events, and reregistering the financial system under their own personal account to manipulate data. A police report was filed, and the investigation is ongoing,” Song wrote in the audit.
According to figures cited in the audit and submitted to police, “the total potential financial impact was estimated to be $18,822.64 when it was reported; however, the exact amount remains unconfirmed pending the outcome of the investigation.”
In response to questions about the investigation, APD spokesperson Gina Romero declined to name the former employee, given that charges have not been filed and the case is ongoing.
One section of the audit details bonuses being paid out to employees even as the McDonald Center was operating in the red.
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“In 2024, $8,600 in bonuses were paid to full-time employees despite reporting $90,025.41 over the salary/wage budget and ending the year at a loss of $67,687.87,” according to the audit. “In 2023, the total amount of bonuses was $10,100.”
Elsewhere, investigators found that expenses had been filed for things never approved by overseers on the Fire Lake Arena Management Inc. board in the center’s submitted budgets, including $5,893 one year for “vacation expenses for employees” and $7,000 in “moving expenses.”
“Our review found no justification provided for such expenses,” auditors wrote.
According to Flanagan, under her tenure as general manager at the facility, those sloppy accounting practices have since been replaced with standard industry measures bringing the facility into compliance with its contract terms.
“When I did come in, yes, it was very mom-and-pop, (revenue was) handled very irregularly,” she said.
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She attributes some of the issues to the COVID-19 pandemic: The McDonald Center was navigating closures, loss of institutional knowledge among longtime staff and eventually an expansion in services quickly outgrew the old ways of doing things, creating opportunities for misconduct and mismanagement.
“There’s been a big turnaround,” Flanagan said, noting that after in 2024, under the previous general manager, the center ended its year with a deficit around $66,000. Last year, during which she was in charge, the McDonald Center was solidly above its revenue target.
A separate 2021 audit reported a “culture of excess” in procurement and spending practices at the Eagle River/Chugiak Parks and Recreation Division, a distinct entity under the municipality’s larger Parks and Rec Department that technically has oversight over the McDonald Center.
OAKLAND, Calif., Feb. 23, 2026 /PRNewswire/ — Blue Shield of California today announced the appointment of Kevin Jacobsen, former Chief Financial Officer (CFO) of The Clorox Company, to the nonprofit health plan’s Board of Directors. Jacobsen brings more than three decades of financial and operational leadership experience across global organizations.
During his seven years as CFO at Clorox, he oversaw financial reporting and controls, enterprise risk management, tax, treasury, internal audit, investor relations, global business services, and mergers and acquisitions.
Blue Shield of California appoints veteran finance leader
Kevin Jacobsen to its Board of Directors
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“Kevin is a deeply respected financial leader with firsthand experience guiding organizations through major operational and digital transformation,” said Pamela DeCoste, Board Chair for Blue Shield of California. “His ability to navigate complexity while keeping a long‑term view will be invaluable to Blue Shield of California as we continue to modernize healthcare delivery and further strengthen our goal to create a healthcare system that’s worthy of our family and friends and sustainably affordable.”
As a member of Clorox’s executive team, Jacobsen was a coarchitect of the company’s multiyear IGNITE transformation strategy, focused on strengthening operations, advancing digital capabilities, evolving the portfolio and significantly expanding innovation. As part of this role, Kevin oversaw the implementation of Clorox’s global ERP financial reporting and controls and financial planning modules, enhancing enterprise-wide processes and operational efficiency. He also led the creation of a Global Business Services organization designed to deliver productivity savings while improving business outcomes through advanced technology.
Jacobsen brings extensive board and governance experience. In addition to Blue Shield of California’s Board of Directors, he serves on the board of Avista Corporation, where he is a member of the Audit, Operations and Technology Committees. He is a Qualified Financial Expert and has served in leadership roles including Chair of the Board of the Clorox Captive Insurance Company from 2021 to 2025. He was also a prior member of the Economic Advisory Council of the San Francisco Federal Reserve from 2022 through 2024.
“Blue Shield’s mission and values resonate deeply with me, particularly its commitment to affordability, transparency and improving the healthcare system for all Californians,” said Jacobsen. “I’m honored to join the Blue Shield of California Board of Directors, and I look forward to contributing my experience to support the nonprofit health plan’s mission to provide access to quality health care that’s sustainably affordable for everyone.”
Jacobsen holds an MBA from the University of Rochester, completed the Wharton Executive Education Program and earned a finance degree from the University of California, Riverside.
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About Blue Shield of California Blue Shield of California strives to create a healthcare system worthy of its family and friends that is sustainably affordable. The health plan is a taxpaying, nonprofit, independent member of the Blue Shield Association with 6 million members, over 6,500 employees and more than $27 billion in annual revenue. Founded in 1939 in San Francisco and now headquartered in Oakland, Blue Shield of California and its affiliates provide health, dental, vision, Medicaid and Medicare healthcare service plans in California. The company has contributed more than $60 million to the Blue Shield of California Foundation in the last three years to have an impact on California communities. For more news about Blue Shield of California, please visit news.blueshieldca.com. Or follow us on LinkedIn or Facebook.
For more news about Blue Shield of California, please visit news.blueshieldca.com. Or follow us on LinkedIn or Facebook.
