Technology
Amazon’s VP explains how to protect yourself from holiday impersonation scams
Black Friday is around the corner, and by the time you finish your Thanksgiving leftovers, Christmas will already be knocking. That might be an exaggeration, but what’s not is the rise in impersonation scams as the holiday season approaches.
With shopping in full swing, Amazon becomes an especially big target. Expect to see bad actors pretending to be trusted contacts, trying to access sensitive information like Social Security numbers, bank details or Amazon account credentials.
To help you enjoy a scam-free shopping experience this holiday season, we spoke with Scott Knapp, VP of Worldwide Buyer Risk Prevention at Amazon, to learn how scammers impersonate the platform, what Amazon is doing to fight holiday scams and how you can stay safe.
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A woman shopping on the Amazon app (Kurt “CyberGuy” Knutsson)
The most common Amazon impersonation scams
Amazon is the world’s largest e-commerce platform, and it becomes even more relevant during the holiday season. With so many of us hunting for deals, scammers are well aware and ready to take advantage. They often use impersonation scams to trick shoppers into handing over card details or other sensitive information.
“During the 2023 holiday shopping season (Black Friday through Christmas Day), the most commonly reported impersonation scam by Amazon customers involved fake order or shipping confirmations claiming that payment was required in the U.S. There was nearly a 1.5x increase in reports of this scam from three weeks prior,” Knapp said.
Another common impersonation scam around this time involves fake purchase alerts for popular tech products. Knapp said that Amazon saw about a 13x spike in customer reports compared to three weeks earlier.
A woman shopping on Amazon on her laptop (Kurt “CyberGuy” Knutsson)
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What is Amazon doing to keep customers safe?
It’s clear that many scammers are trying to target Amazon customers, so I wanted to understand what the company is doing to keep them safe. I asked Knapp a bunch of questions about how the e-tail giant is staying ahead of the latest online holiday scams, and you can read his responses below.
How is Amazon working to take down phishing websites and phone numbers used in impersonation schemes?
“Our goal is to ensure that customers are protected when they shop on Amazon. That is why we are initiating the takedown of scammers with public-private partnerships to hold bad actors accountable. We have a team – including machine learning scientists and expert investigators – who protect our store and consumers from fraud and other forms of abuse.
“In 2023 alone, we initiated takedowns of more than 40,000 phishing websites and 10,000 phone numbers being used as part of impersonation schemes. We can take down reported scam phone numbers the same day and phishing websites in just a couple of hours. We also partner with law enforcement across the globe to ensure scammers are held accountable, including having referred hundreds of bad actors to authorities.”
Can you explain how Amazon’s email verification technology helps identify phishing attempts?
“We’ve made it harder for bad actors to impersonate Amazon communications through implementing industry-leading tools, including the adoption of a secure email capability to make it easier for customers to identify authentic emails from Amazon and avoid phishing attempts. Customers using Gmail, Yahoo, and other common email providers can be confident that when they receive an @amazon.com email with the smile logo in their inbox, that email is really from us.”
Can you explain Amazon’s A-to-z Guarantee and how it protects holiday shoppers?
“When customers shop in the Amazon store, they can do so with peace of mind knowing that we stand behind the products sold in our store with the A-to-Z Guarantee.
“When a claim is filed, Amazon combines our advanced fraud and abuse detection systems with external, independent insurance specialists to analyze filings, take on the investigative work for our selling partners, present valid claims, and deny unsubstantiated, frivolous, or abusive claims. By doing this work on behalf of sellers, we save them from having to investigate these claims on their own. Innovating this process enables customers to shop confidently, which in turn drives selling partner success.
“Amazon’s protection applies to physical products purchased in our store worldwide, and in the unlikely event that customers experience issues with timely delivery or the condition of their purchase, whether purchased from Amazon or one of our approximately two million selling partners, Amazon will make it right by refunding or replacing it. Whether during the holiday shopping season, or anytime throughout the year, customers can confidently shop Amazon’s vast selection of amazing products with the A-to-z Guarantee.”
Image of Amazon website (Kurt “CyberGuy” Knutsson)
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How can Amazon customers stay safe?
1. Watch out for red flags: Some telltale signs of an impersonation scam include requests for account or payment information and creating a false sense of urgency. Amazon will never ask for your password, payment or bank transfer through phone, email or any external website. Scammers might reference a purchase (real or fake), a giveaway, a prize or claim that “your account is locked,” urging you to click a link, make a payment or buy a gift card.
2. Verify the email: For any questions related to an order, always check your order history on Amazon.com or via the “Amazon Shopping” app. Only legitimate purchases will appear in your order history. If you are ever unsure about the legitimacy of an email, go to Amazon’s website or app to access the Message Center and review authentic communications.
In addition, you should always check the sender’s email address by hovering over the “From” name and verify it’s a genuine Amazon email, which will come from “@amazon.com.”
An Amazon email (Kurt “CyberGuy” Knutsson)
3. Beware of phishing links: Avoid clicking on random links, especially in messages about shopping deals, order confirmations or account issues. Scammers often use fake links to mimic legitimate retailers and steal your information.
The best way to safeguard yourself from malicious links is to have antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices.
4. Don’t fall for “too good to be true” offers: Scammers often lure victims with irresistible deals, such as huge discounts on popular products or “exclusive” offers. If an offer seems too good to be true, it probably is. These offers might be tied to fake websites or phishing attempts designed to steal your personal and financial details. Always double-check the legitimacy of any deal before making a purchase. If you’re unsure, visit the official Amazon site or app to search for the product and compare prices.
5. Use a personal data removal service: Scammers can obtain your information from various online sources, including data brokers, people search sites and public records. Using a data removal service can help reduce your digital footprint, making it harder for scammers to access your personal information. This proactive step can be crucial in preventing identity theft and minimizing the chances of falling victim to scams during the busy holiday season.
While no service promises to remove all your data from the internet, having a removal service is great if you want to constantly monitor and automate the process of removing your information from hundreds of sites continuously over a longer period of time. Check out my top picks for data removal services here.
6. Report suspicious activity: If you encounter an impersonation scam, your best course of action is to report it to Amazon. Knapp says, “The more consumers report scams to us, the better our tools get at identifying bad actors so that we can take action against them and protect consumers. If consumers suspect that they have encountered a scam, they can report suspicious communications to us at amazon.com/ReportAScam, so that we can protect their accounts and refer bad actors to law enforcement to help keep consumers safe.”
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Kurt’s key takeaway
Scammers will do their best to ruin your holiday season, but most of their tactics can be easily avoided with the right tools and a little common sense. Be cautious of unsolicited texts, emails or phone calls offering deals, discounts or asking for your personal information. If you’re shopping on Amazon, track everything through the Amazon app and reach out to their customer support for any concerns or questions.
What features or tools do you wish online retailers would implement to enhance customer security during peak shopping times? Let us know by writing us at Cyberguy.com/Contact.
For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.
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Technology
Anker’s beefy Laptop Power Bank has returned to its Black Friday low
As you might expect, things have been relatively quiet on the deals front since Black Friday, particularly when it comes to discounts on charging accessories. Thankfully, Anker’s aptly titled Laptop Power Bank is once again on sale at Amazon and Walmart for $87.99 ($47 off), which matches the record-low price we last saw at the end of November.
Unless you’ve been living under a proverbial rock for the past several years, you’re probably aware that Anker makes an ungodly amount of charging accessories. The portable A1695 “InstaCord” has quickly become a favorite among Verge staffers, however, owing to the fact that it comes with a retractable USB-C cable and a second that doubles as a handle, both of which are bidirectional and allow for passthrough charging. The 25,000mAh / 90Wh power bank also sports a USB-A port and an additional USB-C port, allowing you to charge your phone, a MacBook Pro, and up to two other devices simultaneously.
In terms of output distribution, Anker’s 600-gram Laptop Power Bank can deliver up to 165W when two devices are plugged in, or up to 130W when charging three or four gadgets. It’s carry-on compliant, too, meaning you shouldn’t have any trouble getting it through TSA while traveling, which isn’t the case if your charger is above the agency’s 100 watt-hours threshold for carry-on devices. It even features a built-in LCD display, allowing you to quickly view the remaining charge, overall power output, battery temperature, and other info at a glance.
Technology
New malware can read your chats and steal your money
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A new Android banking trojan called Sturnus is shaping up to be one of the most capable threats we have seen in a while. It is still in early development, but it already behaves like a fully mature operation.
Once it infects a device, it can take over your screen, steal your banking credentials and even read encrypted chats from apps you trust. The worrying part is how quietly it works in the background. You think your messages are safe because they are end-to-end encrypted, but this malware simply waits for the phone to decrypt them before grabbing everything.
It’s important to note, however, that Sturnus does not break encryption; it only captures messages after your apps decrypt them on your device.
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Sturnus malware uses deceptive screens that mimic real banking apps to steal your credentials in seconds. (Kurt “CyberGuy” Knutsson )
A closer look at the malware’s capabilities
Sturnus combines several attack layers that give the operator nearly full visibility into the device, as reported by cybersecurity research firm ThreatFabric. It uses HTML overlays that mimic real banking apps to trick you into typing your credentials. Everything you enter goes straight to the attacker through a WebView that forwards the data instantly. It also runs an aggressive keylogging system through the Android Accessibility Service. This lets it capture text as you type, follow which app is open, and map every UI element on the screen. Even when apps block screenshots, the malware keeps tracking the UI tree in real time, which is enough to reconstruct what you are doing.
NEW ANDROID MALWARE CAN EMPTY YOUR BANK ACCOUNT IN SECONDS
On top of overlays and keylogging, the malware monitors WhatsApp, Telegram, Signal and other messaging apps. It waits for these apps to decrypt messages locally, then captures the text right from the screen. This means your chats may remain encrypted over the network, but once the message appears on your display, Sturnus sees the entire conversation. It also includes a full remote control feature with live screen streaming and a more efficient mode that sends only interface data. This allows precise taps, text injection, scrolling and permission approvals without showing any activity to the victim.
How Sturnus stays hidden and steals money
The malware protects itself by grabbing Device Administrator privileges and blocking any attempt to remove it. If you open the settings page that could disable those permissions, Sturnus detects it immediately and moves you away from the screen before you can act. It also monitors battery state, SIM changes, developer mode, network conditions and even signs of forensic investigation to decide how to behave. All this data goes back to the command-and-control server through a mix of WebSocket and HTTP channels protected with RSA and AES encryption.
When it comes to financial theft, the malware has several ways to take over your accounts. It can collect credentials through overlays, keylogging, UI-tree monitoring and direct text injection. If needed, it can black out your screen with a full-screen overlay while the attacker performs fraudulent transactions in the background. Since the screen is hidden, you have no idea anything is happening until it is too late.
7 ways you can stay safe from Android malware like Sturnus
If you want to protect yourself from threats like this, here are a few practical things you can start doing right away.
1) Install apps only from trusted and verified sources
Avoid downloading APKs from forwarded links, shady websites, Telegram groups or third-party app stores. Banking malware spreads most effectively through sideloaded installers disguised as updates, coupons or new features. If you need an app that isn’t in the Play Store, verify the developer’s official site, check hashes if provided and read recent reviews to make sure the app hasn’t been hijacked.
2) Check permission requests carefully before tapping allow
Most dangerous malware relies on accessibility permissions because they allow full visibility into your screen and interactions. Device administrator rights are even more powerful since they can block removal. If a simple utility app suddenly asks for these, stop immediately. These permissions should only be granted to apps that genuinely need them, such as password managers or accessibility tools you trust.
3) Keep your phone updated
Install system updates as soon as they arrive, since many Android banking trojans target older devices that lack the latest security patches. If your phone is no longer receiving updates, you are at a higher risk, especially when using financial apps. Avoid sideloading custom ROMs unless you know how they handle security patches and Google Play Protect.
HOW ANDROID MALWARE LETS THIEVES ACCESS YOUR ATM CASH
4) Use strong antivirus software
The malware quietly captures decrypted messages from apps like WhatsApp, Telegram and Signal right as they appear on your screen. (Kurt Knutsson)
Android phones come with Google Play Protect built in, which catches a large chunk of known malware families and warns you when apps behave suspiciously. But if you want greater security and control, choose a third-party antivirus app. These tools can alert you when an app starts logging your screen or trying to take over your phone.
The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.
Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com.
5) Use a personal data removal service
A lot of these campaigns rely on data brokers, leaked databases and scraped profiles to build lists of people to target. If your phone number, email, address or social handles are floating around on dozens of broker sites, it becomes much easier for attackers to reach you with malware links or tailored scams. A personal data removal service helps clean up that footprint by deleting your info from data broker listings.
While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.
Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.
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6) Treat unusual login screens and pop-ups as red flags
Trojan overlays often appear when you open your bank app or a popular service. If the screen layout looks different or asks for credentials in a way you don’t recognize, close the app completely. Reopen it from your app drawer and see if the prompt returns. If it doesn’t, you probably caught an overlay. Never type banking details into screens that appear suddenly or seem out of place.
With remote control tools that stream your screen and automate taps, attackers can move money behind the scenes without you noticing. (Felix Zahn/Photothek via Getty Images)
7) Be cautious with links and attachments you receive
Attackers frequently distribute malware through WhatsApp links, SMS messages and email attachments pretending to be invoices, refunds or delivery updates. If you receive a link you weren’t expecting, open your browser manually and search for the service instead. Avoid installing anything that comes from a message, even if it appears to be from someone you know. Compromised accounts are a common delivery method.
DATA BREACH EXPOSES 400,000 BANK CUSTOMERS’ INFO
Kurt’s key takeaway
Sturnus is still a young malware family, but it already stands out for how much control it gives attackers. It sidesteps encrypted messaging, steals banking credentials with multiple backup methods, and maintains a strong grip on the device through administrator privileges and constant environmental checks. Even if the current campaigns are limited, the level of sophistication here suggests a threat that is being refined for larger operations. If it reaches wide distribution, it could become one of the most damaging Android banking trojans in circulation.
Have scammers ever tried to trick you into installing an app or clicking a link? How did you handle it? Let us know by writing to us at Cyberguy.com.
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Technology
Sony’s souped-up PlayStation 5 Pro is $100 off for the rest of today
Sony’s full suite of PlayStation 5 consoles jumped in price in August due to increased US tariffs, but now through Christmas, you can save $100 on several models. This discount is especially great if you planned to go big with Sony’s PS5 Pro, the company’s priciest, most powerful console yet. Normally $749.99, you can currently grab one at Amazon, Walmart, and Target for around $689.99. Sony’s PlayStation Direct storefront indicates that the PS5 Pro sale ends on December 25th at 3AM ET, although discounts may remain on cheaper models.
The PS5 Pro plays many games at their best resolution, while making far fewer concessions than the standard PS5 when it comes to visual effects (particularly ray tracing and shadow quality). Some games simply look better or run faster on the Pro than the base-model PS5, while others look better and run faster. That said, it’s worth noting that PS5 Pro lacks a disc drive and is thus limited to digital titles, though you can buy an optional drive for $80 if you want to attach one later.
The PlayStation 5 Pro has a bigger GPU than any other PS5 model, with twice as much internal storage as the current slim models (2TB versus 1TB). Another notable feature exclusive to the Pro is PSSR (PlayStation Spectral Super Resolution), which uses AI to upscale graphics in supported games to produce a better-looking image. The difference in performance between the Pro and the base PS5 is easy to notice in several games, although it’s safe to say that there hasn’t yet been a title that makes upgrading to one a no-brainer. But if a lower price is all the encouragement you needed to upgrade, now is a good time to get one.
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