Oregon
Head of Oregon’s employment department apologizes for poor customer service
PORTLAND Ore. (KPTV) – Oregon’s unemployment system got an upgrade this year. But for many people using it, the technology is more of a pain than a gain.
We’ve heard from dozens of you about long hold times and an inability to reach anyone on the phone to discuss a claim.
FOX 12 investigative reporter Ezra Kaplan looked into the issues with the system and found the problems go back years.
The Oregon Employment Department’s new software was supposed to make it easier to file for unemployment claims. When a claim is simple, the system works great. But getting a problem resolved can mean a serious headache.
Over the past two months Makela Karisa developed a weekend routine.
“So every Sunday we’re to go online and file a weekly claim, which is what jobs we’ve look for,” said Karisa. “Well, that link to do that has never worked. So if you missed filing on Sunday you have to call.”
But getting someone to pick up a phone call? Good luck.
“So calling looks like this,” explained Karisa. “You dial redial for 30 minutes because the whole day minus queue is full. Then you wait another three to seven hours.”
One time she made it through to a manager.
“She’s the one that said, ‘I’ll call you back at 2:30 with a solution to your website issues,’ and it’s been six days. I have not heard back from her,” said Karisa.
Oregon’s unemployment insurance has been going through a major technology upgrade over the past few years.
During the pandemic, the seriously outdated software the agency used couldn’t keep up with the volume of claims or the various new federal programs.
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That’s where Frances comes in.
With a price tag of $106 million and more than a decade overdue, the new software program is the same system used by the new Paid Leave Oregon program.
The promise to tax payers is an easier experience.
“So basically I’m stuck in a reoccurring loop or I can’t get any closure or any help and there’s no way to escalate and I kind of would like my money,” said Karisa.
Employers in Oregon pay into the unemployment insurance trust fund on their workers’ behalf.
“How does that feel, knowing that this is money that you’ve paid into?” we asked.
“It feels like theft. It feels like fraud. Because they won’t let me talk to anybody higher up to get resolution, what is my hope? I’m just going to go up the government food chain until I can find somebody that will help me,” said Karisa.
We decided to take her complaints all the way up the food chain to David Gerstenfeld, the director at the Oregon Employment Department. With about 450 employees, the agency handles a huge volume of claims.
“We’re getting, depending on the time of year, maybe, and even with pretty low unemployment, 30 to 35,000 people a week that are claiming benefits,” said Gerstenfeld.
What’s clear is that they need more human beings to process complex claims and labor costs money.
During the 2023 legislative session, Gerstenfeld asked the state legislature to increase funding for the agency. But even with the prospect of losing pandemic-era federal funding, legislators balked.
They finally approved funding this year for about 70 new hires.
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As of June 30, 75% of all claims were paid out within three weeks. That’s a significant improvement from April, when only half of those who applied got their payment in a timely manner.
But Gerstenfeld acknowledges, his agency has fallen short this year.
“I am very sorry, and our employees are sorry, the people work here I mentioned before, because we’re here to help people, and we know that it’s frustrating and it’s really frustrating and painful for us to know that we’re not able to meet the need,” said Gerstenfeld.
There are a lot of folks out there wanting more than just an apology.
From Reddit threads to Facebook groups, thousands of people are trying to navigate the system that’s supposed to support them while they look for a new job.
This story does have a happy ending, at least for Michaela.
One day after I interviewed the head of the department of employment and asked about her case, she suddenly had her benefits paid out.
They even said that they would be calling on Monday to make sure she was able to file.
Copyright 2024 KPTV-KPDX. All rights reserved.
Oregon
Marion County may join 6 other counties to control garbage, recycling
What to know about the Coffin Butte Landfill expansion proposal
Republic Services has asked Benton County for a conditional use permit to expand the 178-acre landfill.
Seven Oregon counties could join together to build and manage solid waste infrastructure and services, under a proposal being considered by a legislative task force.
The aim is to lower costs, provide stability, and ensure that one or two counties don’t bear the financial and environmental costs of taking the entire region’s garbage, Rep. Sarah Finger McDonald, D-Corvallis, told the 12-member Joint Task Force on Municipal Solid Waste in the Willamette Valley.
The Oregon Legislature created the task force last year, to identify solutions for solid waste disposal in the valley, after the region’s garbage disposal options were thrown into flux.
The Reworld incinerator in Brooks, where most of Marion County’s garbage was burned for four decades, closed at the end of 2024.
And residents in nearby Benton County are fighting an expansion of Coffin Butte Landfill, which takes much of Marion County’s and the region’s waste. Even with an expansion, the landfill is expected to close in little more than a decade.
The task force has met six times since mid-December 2025. It must submit a report to interim legislative committees related to the environment by Dec. 15. The task force sunsets on Dec. 31.
Finger McDonald’s proposal, which is the only one yet considered by the task force, would create a voluntary state and local partnership program designed to help counties, cities and regional governments finance and build garbage, recycling, composting and waste-reduction infrastructure.
It would include Marion, Polk, Yamhill, Linn, Benton, Lincoln and Tillamook counties.
“The cities and counties will come together to make a plan. The cities and the counties in this region know what the problem is,” McDonald Finger said. “Whatever is going to be built is going to be expensive.”
The proposal authorizes local governments and regional authorities to direct waste into approved systems when necessary to support infrastructure financing and long-term system stability.
Marion County is currently the only county in the state with a law giving it control over waste disposal, although Oregon Metro manages garbage and recycling for the three-county Portland Metro area.
The proposal would allow the state to help local governments with bonding assistance, matching grants, technical assistance and more. Local governments could choose to build transfer stations, recycling facilities, composting systems, methane capture projects or other infrastructure projects.
“And then those cities and counties would build that infrastructure they need, and would have the option of establishing a fee,” she said.
The proposal also could allow public-private partnerships and collaboration with private waste operators, Finger McDonald said.
The earliest the legislature could pass a bill authorizing the plan would be 2027, Finger McDonald said, meaning it would not go into effect until 2028.
Tracy Loew covers the environment at the Statesman Journal. Send comments, questions and tips: tloew@statesmanjournal.com or 503-399-6779. Follow her on X at @Tracy_Loew
Oregon
Oregon Announces $49 Million Payout to Inmates for Handling of Pandemic
In the early months of the COVID-19 pandemic, a group of prison inmates sued the state of Oregon, arguing it was failing to protect them from the surging public health threat.
On Wednesday, more than six years later, representatives of those inmates—and the estates of inmates who died of the disease—announced they have settled with the state for a massive $49 million.
In a separate news release, Gov. Tina Kotek’s office framed the deal as a way to efficiently resolve a complex and weighty legal dispute: State officials, her office said, determined that the settlement “was in the best financial interest of the state and would minimize the continued distress of those impacted to settle rather than continue with the litigation.”
The case, Maney v. Oregon, includes two class action suits filed during the pandemic. According to the Oregon Justice Resource Center, which represented plaintiffs in the case, the suit covers about 5,000 people who were in Oregon Department of Corrections custody between Feb. 1, 2020, and May 31, 2022.
One class, which includes those who tested positive for or were diagnosed with COVID-19, would get $15.9 million under the deal. The other, the estates of 38 incarcerated people who died from COVID-19, would receive $33 million.
The settlement awaits approval by a magistrate judge, and most of the payout requires an appropriation by the Oregon Legislature during the coming 2027 session.
The suit emerged out of the dark early days of a still-mysterious pandemic—which posed clear risks in closed spaces like prisons. The OJRC says inmates in Oregon endured prolonged lockdowns, disruptions to prison operations, and suspension of visitation and programming.
They also died of COVID at far greater rates than Oregonians in general. The UCLA Law COVID Behind Bars Data Project tallied 52 deaths in Oregon prisons tied to COVID. By June 2021, according to the Marshall Project, the state’s prisons had one of the highest rates of COVID-related deaths in the country.
“We initiated this suit to protect the lives of some of our society’s most vulnerable people, packed into aging facilities with no ability to social distance from each other or [prison] officers,” said Juan Chavez, director of the OJRC’s Civil Rights Project, in a written statement. “The horrors that then came to pass during the pandemic shocked and saddened us. But we also saw, and were inspired by, the resilience and solidarity held amongst incarcerated people.”
Kotek’s office noted the mitigation measures the Department of Corrections implemented amid the pandemic, and said the agency incorporated lessons from the era into its operations.
“This historical event placed significant demands on our corrections workforce, and I appreciate the dedication DOC employees demonstrated throughout the COVID-19 pandemic,” Kotek said in her statement, adding that it was important to remember the impact on incarcerated people and their families too, especially those who lost loved ones. This settlement, she said, “is an opportunity for people to heal and find closure after such a challenging chapter in Oregon’s history.”
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Oregon
Liu makes two! 2nd red panda joins Oregon Zoo family
PORTLAND, Ore. (KATU) — The Oregon Zoo has welcomed a second red panda to their ranks this month, as 6-year-old Liu gets settled in to the habitat.
Liu comes to Portland from the Toledo Zoo as part of the Association of Zoos and Aquariums’ Species Survival Plan for red pandas.
He arrived just weeks after Enoki, a female red panda, and caregivers will soon introduce the duo in the hopes that they may eventually help add to the population of the endangered species.
PAST COVERAGE | Enoki the red panda joins Oregon Zoo, ‘exploring, snacking & napping’ in new habitat
For those coming to see the pandas, they should be easy to tell apart. Liu has a blonde tail, and Enoki is much smaller with a darker coat.
“He’s very handsome,” said Dr. Carlos Sanchez, the zoo’s director of animal health, who stopped by Liu’s habitat to observe, a red panda plushy tucked under one arm. “His tail is so blond — surfer blond.”
Liu was born on June 28, 2019 at Prospect Park Zoo in Brooklyn. His name means “willow” in Mandarin Chinese, a nod to his mother, whose name is also Willow.
Enoki is nearly three years old, and is of the refulgens subspecies of red panda, known for having darker faces and more prominent tail rings.
“These two represent a species in trouble,” said Kelly Gomez, who oversees the zoo’s red panda area. “In the past 25 years, habitat loss, poaching and the illegal wildlife trade have wiped out nearly half the world’s red panda population. Hopefully, we can help inspire a new chapter in the conservation of this incredible species.”
The duo joins the Oregon Zoo family more than a year after the death of Moshu, the zoo’s previous resident red panda who was dubbed “Sir Snacks-a-Lot.” Moshu was 14 years old.
More info from the Oregon Zoo.
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