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True or false: If you get a pop-up message, you should pull the plug on your computer immediately

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True or false: If you get a pop-up message, you should pull the plug on your computer immediately

In today’s digital age, it’s not uncommon to be on the receiving end of some unsolicited and potentially malicious online advice. Take, for instance, the concern raised by “Barbara,” who reached out with a question that might have crossed many minds:

“Hi, Kurt. I can’t remember if I read this online or someone told me about it, but when you receive a pop-up message, you should pull the plug on your computer immediately; this prevents the scammer from having any further access to your work. Is this the right thing to do?”

Pop-ups used to be one of the most common ways that scammers would penetrate a person’s computer. It’s less common nowadays, which may be one of the reasons the unplugging method came to be. Well, the quick answer is “no.” Instead of just debunking this myth once and for all, let’s talk a bit more about why it’s not recommended and what to do instead.

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A person unplugging a laptop (Kurt “CyberGuy” Knutsson)

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What never to do when you see a pop-up message

It’s important to be cautious when dealing with pop-up messages, as they can be used by scammers to trick you into downloading malware or giving away your personal information. So, you’re right in taking a second to figure out your next move.

But pulling the plug on your computer immediately when you receive a pop-up message is not the right thing to do. This could potentially cause data loss or damage to your computer, which can wreak havoc in other ways. It could also potentially let in more scammers in the future due to vulnerabilities in your system.

It’s also worth mentioning that if the pop-up message is a malicious link or file, scammers these days have a lot more sophisticated strategies, and merely unplugging your computer wouldn’t necessarily stop them. Don’t worry, though. There are ways to protect yourself.

A man working on his PC (Kurt “CyberGuy” Knutsson)

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MORE: BEST PRIVATE AND SAFE ALTERNATIVES TO GOOGLE

What you should do when you see a pop-up message

So, if unplugging your computer isn’t the answer, what can you do instead if you see a pop-up message, especially one that looks suspicious? Follow the steps below.

Don’t click on the pop-up message: If you receive a pop-up message, don’t click on it or enter any personal information. Instead, close the window by clicking on the “X” button in the top right corner of the window. Be on the lookout for fake pop-ups that appear in your browser window that are trying to trick you into clicking on them. These pop-ups are not coming from your computer but from a malicious file that has integrated itself into your browser and is displaying images that look like pop-ups. If you click on them, you might end up downloading more malware, giving away your personal information or paying money for a fake service.

MORE: BEWARE OF THIS MCAFEE GOOGLE CHROME AD SCAM

Watch out for download pop-ups: If you’re receiving a pop-up because you clicked a link to download, be sure that the file can be trusted. Did you download it directly from the company’s website? Or was it from a message that someone sent you via email, SMS or Facebook? Or was it from a third-party app store? If it’s the latter, be extremely cautious.

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Don’t call any phone numbers: If you receive a pop-up message that tells you to call a phone number, don’t do it. This is a common scam used by scammers to trick you into giving away your personal information or downloading malware.

Woman on the phone (Kurt “CyberGuy” Knutsson)

MORE: DON’T CLICK THAT LINK! HOW TO SPOT AND PREVENT PHISHING ATTACKS IN YOUR INBOX

How to prevent pop-ups (and other scams)

While there’s no way to prevent scams 100%, aside from practicing online privacy and security recommendations (and staying up to date with security news), there are ways to prevent pop-ups that may contain threats.

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Download a pop-up blocker: Many browsers have pop-up blocker extensions to keep pop-ups at bay. However, you may need to disable these to let certain pop-ups come through; for instance, when doing your online banking or booking a flight. Many premium popup blockers come included with security software used to protect your devices.

Be wary of suspicious links/files: Whether these suspicious links are through a pop-up ad or somewhere else, always exercise caution.

Use strong antivirus software: Make sure you have antivirus software installed on your computer and keep it up-to-date. The best way to help protect yourself from clicking malicious links that install malware that may get access to your private information is to have antivirus protection installed on all your devices. This can also alert you of any phishing emails or ransomware scams. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android & iOS devices.

Update your browser: Make sure your browser is up to date with the latest security patches and updates. This can help prevent security vulnerabilities that might be exploited by scammers.

MORE: EXPOSING TOP SCAMS TARGETING COSTCO SHOPPERS

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Kurt’s key takeaways

Pop-ups are still a way for hackers to infiltrate your system with a malware threat. Like with any cybersecurity scams and the pace at which information travels these days, you may hear of ways to protect yourself, like unplugging your computer. But always double-check solutions before taking matters into your own hands. Also, remember the next time a pop-up springs into view, pause and proceed with caution – your cybersafety depends on it.

Can you share a time when you successfully identified and avoided an online scam? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

Ask Kurt a question or let us know what stories you’d like us to cover.

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Copyright 2024 CyberGuy.com. All rights reserved.

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Google is expanding AirDrop support to more Android devices ‘very soon’

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Google is expanding AirDrop support to more Android devices ‘very soon’

After introducing AirDrop support to Pixel 10 devices last year, Google is now set to expand it to phones made by other Android partners. Eric Kay, vice president of engineering for Android, confirmed in a press briefing attended by Android Authority that “a lot more” Android devices will be able to use Quick Share to initiate AirDrop sessions with Apple devices this year.

“We spent a lot of time and energy to make sure that we could build something that was compatible not only with iPhone but iPads and MacBooks,” Kay said. “Now that we’ve proven it out, we’re working with our partners to expand it into the rest of the ecosystem, and you should see some exciting announcements coming very soon.”

Currently, Google’s Pixel 10 phones are the only Android devices that can use Quick Share — Android’s own wireless peer-to-peer transfer feature, previously known as Nearby Share — to communicate directly with Apple’s AirDrop. Google hasn’t outlined any specific Android partners or devices for the update yet, but both Nothing and chipmaker Qualcomm teased in November that support was coming.

Kay also discussed Google’s efforts to improve the process for iOS users who switch to Android, helping to prevent incomplete data transfers, lost messages, and other issues. Apple has been working on a “user-friendly” way of transferring data from iPhones to other devices since early 2024, and Google and Apple’s collaborative efforts were seen being tested in Android Canary 2512 for Pixel devices in December.

“We’re also going to be working to make it easy for people who do decide to switch to transfer their data and make sure they’ve got everything they had from their old phone,” Kay said during the same briefing. “So there’s a lot more going on with that.”

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Millions of AI chat messages exposed in app data leak

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Millions of AI chat messages exposed in app data leak

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A popular mobile app called Chat & Ask AI has more than 50 million users across the Google Play Store and Apple App Store. Now, an independent security researcher says the app exposed hundreds of millions of private chatbot conversations online. 

The exposed messages reportedly included deeply personal and disturbing requests. Users asked questions like how to painlessly kill themselves, how to write suicide notes, how to make meth and how to hack other apps. 

These were not harmless prompts. They were full chat histories tied to real users.

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Security researchers say Chat & Ask AI exposed hundreds of millions of private chatbot messages, including complete conversation histories tied to real users. (Neil Godwin/Getty Images)

What exactly was exposed

The issue was discovered by a security researcher who goes by Harry. He found that Chat & Ask AI had a misconfigured backend using Google Firebase, a popular mobile app development platform. Because of that misconfiguration, it was easy for outsiders to gain authenticated access to the app’s database. Harry says he was able to access roughly 300 million messages tied to more than 25 million users. He analyzed a smaller sample of about 60,000 users and more than one million messages to confirm the scope.

The exposed data reportedly included:

  • Full chat histories with the AI
  • Timestamps for each conversation
  • The custom name users gave the chatbot
  • How users configured the AI model
  • Which AI model was selected

That matters because many users treat AI chats like private journals, therapists or brainstorming partners.

How this AI app stores so much sensitive user data

Chat & Ask AI is not a standalone artificial intelligence model. It acts as a wrapper that lets users talk to large language models built by bigger companies. Users could choose between models from OpenAI, Anthropic and Google, including ChatGPT, Claude and Gemini. While those companies operate the underlying models, Chat & Ask AI handles the storage. That is where things went wrong. Cybersecurity experts say this type of Firebase misconfiguration is a well-known weakness. It is also easy to find if someone knows what to look for.

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We reached out to Codeway, which publishes the Chat & Ask AI app, for comment, but did not receive a response before publication.

149 MILLION PASSWORDS EXPOSED IN MASSIVE CREDENTIAL LEAK

The exposed database reportedly included timestamps, model settings and the names users gave their chatbots, revealing far more than isolated prompts. (Elisa Schu/Getty Images)

Why this matters to everyday users

Many people assume their chats with AI tools are private. They type things they would never post publicly or even say out loud. When an app stores that data insecurely, it becomes a gold mine for attackers. Even without names attached, chat histories can reveal mental health struggles, illegal behavior, work secrets and personal relationships. Once exposed, that data can be copied, scraped and shared forever.

YOUR PHONE SHARES DATA AT NIGHT: HERE’S HOW TO STOP IT

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Because the app handled data storage itself, a simple Firebase misconfiguration made sensitive AI chats accessible to outsiders, according to the researcher. (Edward Berthelot/Getty)

Ways to stay safe when using AI apps

You do not need to stop using AI tools to protect yourself. A few informed choices can lower your risk while still letting you use these apps when they are helpful.

1) Be mindful of sensitive topics

AI chats can feel private, especially when you are stressed, curious or looking for answers. However, not all apps handle conversations securely. Before sharing deeply personal struggles, medical concerns, financial details or questions that could create legal risk if exposed, take time to understand how the app stores protects your data. If those protections are unclear, consider safer alternatives such as trusted professionals or services with stronger privacy controls.

2) Research the app before installing

Look beyond download counts and star ratings. Check who operates the app, how long it has been available, and whether its privacy policy clearly explains how user data is stored and protected.

3) Assume conversations may be stored

Even when an app claims privacy, many AI tools log conversations for troubleshooting or model improvement. Treat chats as potentially permanent records rather than temporary messages.

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4) Limit account linking and sign-ins

Some AI apps allow you to sign in with Google, Apple, or an email account. While convenient, this can directly connect chat histories to your real identity. When possible, avoid linking AI tools to primary accounts used for work, banking or personal communication.

5) Review app permissions and data controls

AI apps may request access beyond what is required to function. Review permissions carefully and disable anything that is not essential. If the app offers options to delete chat history, limit data retention or turn off syncing, enable those settings.

6) Use a data removal service

Your digital footprint extends beyond AI apps. Anyone can find personal details about you with a simple Google search, including your phone number, home address, date of birth and Social Security number. Marketers buy this information to target ads. In more serious cases, scammers and identity thieves breach data brokers, leaving personal data exposed or circulating on the dark web. Using a data removal service helps reduce what can be linked back to you if a breach occurs.

While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.

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Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.

Kurt’s key takeaways

AI chat apps are moving fast, but security is still lagging behind. This incident shows how a single configuration mistake can expose millions of deeply personal conversations. Until stronger protections become standard, you need to treat AI chats with caution and limit what you share. The convenience is real, but so is the risk.

Do you assume your AI chats are private, or has this story changed how much you are willing to share with these apps? Let us know your thoughts by writing to us at Cyberguy.com.

Sign up for my FREE CyberGuy Report
Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide – free when you join my CYBERGUY.COM newsletter.

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Copyright 2026 CyberGuy.com. All rights reserved.

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Republicans attack ‘woke’ Netflix — and ignore YouTube

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Republicans attack ‘woke’ Netflix — and ignore YouTube

When Netflix co-CEO Ted Sarandos entered the Senate office building on Tuesday, he got thrown a curveball. What started as a standard antitrust hearing relating to the Warner Bros. merger quickly devolved into a performative Republican attack about the spread of “woke” ideology on the streaming service. At the same time, arguably a much more influential platform was completely ignored: YouTube.

After grilling Sarandos about residual payments, Sen. Josh Hawley (R-MO) launched into a completely different line of questioning: “Why is it that so much of Netflix content for children promotes a transgender ideology?” Hawley asked, making an unsubstantiated claim that “almost half” of the platform’s children’s content contains so-called “transgender ideology.” The statement harkened to a pressure campaign launched by Elon Musk months ago in which he called on X users to unsubscribe from Netflix for having a “transgender woke agenda,” citing its few shows with trans characters — shows that were canceled years ago.

“Our business intent is to entertain the world,” Sarandos replied. “It is not to have a political agenda.” Still, other Republican lawmakers, including Sens. Ashley Moody (R-FL) and Eric Schmitt (R-MO), piled on, bringing up a post Netflix made following the murder of George Floyd, and the French film Cuties, which sparked a right-wing firestorm years ago. Sen. Ted Cruz (R-TX) even asked Sarandos what he thought about Billie Eilish’s “no one is illegal on stolen land” comment at the Grammys. It seemed like they were grasping at straws to support their narrative that Netflix’s acquisition of Warner Bros. could somehow poison the well of content for viewers.

“My concern is that you don’t share my values or those of many other American parents, and you want the United States government to allow you to become one of the largest — if not the largest — streaming monopolist in the world,” Hawley said. “I think we ought to be concerned about what content you’re promoting.”

While it’s true that Netflix will control a substantial portion of the streaming market when — and or if — it acquires Warner Bros. and its streaming service HBO Max, it’s hard to criticize Netflix without bringing up YouTube.

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“YouTube is not just cat videos anymore. YouTube is TV.”

For years now, Netflix has been trying to topple YouTube as the most-watched streaming service. Data from Nielsen says Netflix made up 9 percent of total TV and streaming viewing in the US in December 2025, while Warner Bros. Discovery’s services made up 1.4 percent. Combining the two doesn’t even stack up to YouTube, which held a 12.7 percent share of viewership during that time. “YouTube is not just cat videos anymore,” Sarandos told the subcommittee. “YouTube is TV.”

Unlike Netflix, YouTube is free and has an ever-growing library of user-created content that doesn’t require it to spend billions of dollars in production costs and licensing fees. YouTube doesn’t have to worry about maintaining subscribers, as anyone with access to a web browser or phone can open up and watch YouTube. The setup brings YouTube a constant stream of viewers that it can rope in with a slew of content it can recommend to watch next.

But not all creators on YouTube are striving for quality. As my colleague Mia Sato wrote, YouTube is home to creators who try to feed an algorithm that boosts inflammatory content and attempts to hook viewers, in addition to an array of videos that may be less than ideal for kids.

Like it or not, YouTube is the dominant streamer, with an endless supply of potentially offensive agendas for just about anyone. But for some reason, it’s not the target of this culture war. If these lawmakers actually cared about what their kids are watching, maybe they’d start looking more closely at how YouTube prioritizes content. Or, if they don’t like the shows and movies on Netflix, they could just do what Sarandos suggested during the hearing: unsubscribe.

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