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DigiRevolution: Redefining Customer Journeys in Finance

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DigiRevolution: Redefining Customer Journeys in Finance

In the fast-evolving landscape of financial services, the concept of digitization is proving to be a transformative force that
reaches every facet of a financial institution. As such, it is imperative to
dissect the intricacies of this paradigm shift and understand its seven
defining characteristics.

Ultimate Customer Experience

At the forefront of digitization is the commitment to revolutionize customer experience. The
next-generation ultimate customer experience is not just a lofty goal; it’s a
comprehensive integration into the customer’s ecosystem. Imagine a financial
service that provides an open, transparent, real-time, intelligent, customized,
secure, and seamless experience, resonating at both work and life levels. This
marks a pivotal shift from traditional service models, setting a new standard
for customer-centricity.

Professionals must prioritize integrating digital solutions that resonate
with customers on personal and professional levels. Creating an ecosystem that
is open, transparent, and real-time, yet intelligent, secure, and seamlessly
tailored to individual needs fosters stronger connections.

Maximizing the Value of Data

In the digital era, data is
the new currency, and financial institutions must harness its power to stay
competitive. The maximization of data value is a cornerstone of digitization. Establishing an efficient data environment that drives the bank
with data and empowers customers through personalized experiences is crucial.
Leveraging advanced analytics and AI-based insights allows financial
institutions to differentiate themselves and stay ahead in a data-driven world.

Efficient data environments are strategic assets. Professionals should drive
internal operations and empower customers through personalized experiences.
Infusing decision-making processes with advanced analytics and AI-based
insights provides a deeper understanding of customer behavior and market
trends.

End-to-end Digital Agile Operations

Digitization
is more than a superficial makeover; it involves a fundamental shift in
business operations. End-to-end digital agile operations mean a complete
transformation of business models through digital enterprise architecture and
intelligent automated workflows. Financial institutions are embracing a new way
of working, breaking away from outdated practices to achieve operational
agility that adapts to the dynamic demands of the modern financial landscape.

Shifting from rigid structures to a modular approach encourages creativity
and adaptability.

Picture a financial
ecosystem where all capabilities are modularized into standardized components,
much like assembling LEGO bricks. This is the essence of modern components and
microservices in digitization strategies. Financial institutions are adopting a
flexible approach that allows them to rapidly innovate, adapt, and evolve in
response to the ever-changing dynamics of the ecosystem.

Reevaluating existing business models is essential. Embracing digital
enterprise architecture and intelligent automated workflows requires
professionals to streamline processes, eliminate redundancies, and cultivate an
organizational culture of adaptability and agility.

AI-Driven Intelligent Risk Management

The financial
industry operates in a landscape fraught with risks, and digitization
addresses this challenge head-on. By constructing risk data models and
establishing an intelligent risk management system, financial institutions can
leverage advanced analytics, AI, and automation to gain intelligent risk
insights. This not only ensures the safety of financial services but also
positions institutions to proactively manage and mitigate risks.

Advertisement

Risk management requires an intelligent approach. Constructing robust risk
data models and establishing intelligent risk management systems using advanced
analytics, AI, and automation technologies ensures the safety and security of
services in a dynamic landscape.

Cloud-Based New Business Models

The cloud is no longer
just a technological buzzword; it is the backbone of new business models featuring digitization strategies. Embracing cloud-native architecture and
containerization, financial institutions can create and deploy new services
promptly. This modern approach to application deployment, within a hybrid
multi-cloud environment, facilitates a complete transformation of business
models, aligning them with the principles of digitization, agility, and
intelligence.

A proactive approach to cloud-native architecture and containerization is
strategic for future-proofing business models. Professionals can explore ways
to promptly create and deploy new services, leveraging modern applications
within a hybrid multi-cloud environment.

Conclusion

In this era of unprecedented digital evolution in financial services, the
journey towards digitization is more than a mere adaptation; it is an
ethos that embraces constant reinvention. As professionals navigate the
intricacies of this transformative landscape, it becomes clear that digitization is not a destination but a continuous process of innovation and
adaptation.

Advertisement

The synergy between customer-centric experiences, agile operations, and
leveraging data insights is the crucible where the future of financial services
is forged. However, beyond the tangible outcomes lies the intangible essence of
resilience. Institutions that not only adapt to change but thrive on it,
viewing challenges as opportunities for growth, will stand as beacons in the
ever-shifting financial landscape.

As we conclude this exploration, the idea that resonates is the concept of
perpetual beta – an acknowledgment that the journey towards digitization is an ongoing beta test. Institutions that remain in a state of
perpetual beta, constantly iterating, refining, and reinventing, will not only
survive but emerge as leaders in this dynamic era. The ultimate conclusion,
therefore, is an invitation for financial professionals to embrace perpetual
beta, where innovation is a continuous loop, and the journey itself becomes the
destination.

In the fast-evolving landscape of financial services, the concept of digitization is proving to be a transformative force that
reaches every facet of a financial institution. As such, it is imperative to
dissect the intricacies of this paradigm shift and understand its seven
defining characteristics.

Ultimate Customer Experience

At the forefront of digitization is the commitment to revolutionize customer experience. The
next-generation ultimate customer experience is not just a lofty goal; it’s a
comprehensive integration into the customer’s ecosystem. Imagine a financial
service that provides an open, transparent, real-time, intelligent, customized,
secure, and seamless experience, resonating at both work and life levels. This
marks a pivotal shift from traditional service models, setting a new standard
for customer-centricity.

Professionals must prioritize integrating digital solutions that resonate
with customers on personal and professional levels. Creating an ecosystem that
is open, transparent, and real-time, yet intelligent, secure, and seamlessly
tailored to individual needs fosters stronger connections.

Advertisement

Maximizing the Value of Data

In the digital era, data is
the new currency, and financial institutions must harness its power to stay
competitive. The maximization of data value is a cornerstone of digitization. Establishing an efficient data environment that drives the bank
with data and empowers customers through personalized experiences is crucial.
Leveraging advanced analytics and AI-based insights allows financial
institutions to differentiate themselves and stay ahead in a data-driven world.

Efficient data environments are strategic assets. Professionals should drive
internal operations and empower customers through personalized experiences.
Infusing decision-making processes with advanced analytics and AI-based
insights provides a deeper understanding of customer behavior and market
trends.

End-to-end Digital Agile Operations

Digitization
is more than a superficial makeover; it involves a fundamental shift in
business operations. End-to-end digital agile operations mean a complete
transformation of business models through digital enterprise architecture and
intelligent automated workflows. Financial institutions are embracing a new way
of working, breaking away from outdated practices to achieve operational
agility that adapts to the dynamic demands of the modern financial landscape.

Shifting from rigid structures to a modular approach encourages creativity
and adaptability.

Picture a financial
ecosystem where all capabilities are modularized into standardized components,
much like assembling LEGO bricks. This is the essence of modern components and
microservices in digitization strategies. Financial institutions are adopting a
flexible approach that allows them to rapidly innovate, adapt, and evolve in
response to the ever-changing dynamics of the ecosystem.

Advertisement

Reevaluating existing business models is essential. Embracing digital
enterprise architecture and intelligent automated workflows requires
professionals to streamline processes, eliminate redundancies, and cultivate an
organizational culture of adaptability and agility.

AI-Driven Intelligent Risk Management

The financial
industry operates in a landscape fraught with risks, and digitization
addresses this challenge head-on. By constructing risk data models and
establishing an intelligent risk management system, financial institutions can
leverage advanced analytics, AI, and automation to gain intelligent risk
insights. This not only ensures the safety of financial services but also
positions institutions to proactively manage and mitigate risks.

Risk management requires an intelligent approach. Constructing robust risk
data models and establishing intelligent risk management systems using advanced
analytics, AI, and automation technologies ensures the safety and security of
services in a dynamic landscape.

Cloud-Based New Business Models

The cloud is no longer
just a technological buzzword; it is the backbone of new business models featuring digitization strategies. Embracing cloud-native architecture and
containerization, financial institutions can create and deploy new services
promptly. This modern approach to application deployment, within a hybrid
multi-cloud environment, facilitates a complete transformation of business
models, aligning them with the principles of digitization, agility, and
intelligence.

A proactive approach to cloud-native architecture and containerization is
strategic for future-proofing business models. Professionals can explore ways
to promptly create and deploy new services, leveraging modern applications
within a hybrid multi-cloud environment.

Advertisement

Conclusion

In this era of unprecedented digital evolution in financial services, the
journey towards digitization is more than a mere adaptation; it is an
ethos that embraces constant reinvention. As professionals navigate the
intricacies of this transformative landscape, it becomes clear that digitization is not a destination but a continuous process of innovation and
adaptation.

The synergy between customer-centric experiences, agile operations, and
leveraging data insights is the crucible where the future of financial services
is forged. However, beyond the tangible outcomes lies the intangible essence of
resilience. Institutions that not only adapt to change but thrive on it,
viewing challenges as opportunities for growth, will stand as beacons in the
ever-shifting financial landscape.

As we conclude this exploration, the idea that resonates is the concept of
perpetual beta – an acknowledgment that the journey towards digitization is an ongoing beta test. Institutions that remain in a state of
perpetual beta, constantly iterating, refining, and reinventing, will not only
survive but emerge as leaders in this dynamic era. The ultimate conclusion,
therefore, is an invitation for financial professionals to embrace perpetual
beta, where innovation is a continuous loop, and the journey itself becomes the
destination.

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Finance

RedChip Fintech & DATS Conference Replays Now Available Featuring Public Companies Shaping the Future of Digital Finance

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RedChip Fintech & DATS Conference Replays Now Available Featuring Public Companies Shaping the Future of Digital Finance

RedChip Companies, Inc. (Media Suite)

ORLANDO, FL / ACCESS Newswire / February 9, 2026 / RedChip Companies, an industry leader in investor relations, media, and research for microcap and small-cap companies, today announced that on-demand replays from its Fintech & Digital Asset Treasury Strategy (DATS) Virtual Investor Conference, held February 4, 2026, are now available.

The conference showcased senior executives from publicly traded companies operating at the intersection of modern payments, financial technology infrastructure, and digital asset treasury strategies. Investors who were unable to attend the live event-or who wish to revisit specific company presentations-can now access full video replays at their convenience.

“The strong engagement we saw throughout this conference highlights the accelerating investor interest in fintech innovation and digital asset treasury strategies,” said Dave Gentry, CEO of RedChip Companies. “By making these presentations available on demand, we are extending access to critical insights into how public companies are navigating evolving payment systems, digital assets, and balance sheet strategies.”

Conference Presentation Replays

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Investors may view individual company presentations and Q&A sessions using the links below:

Additional presentation replays are available on RedChip’s YouTube channel.

Each replay includes a management presentation followed by a live investor Q&A session, providing deeper insight into business models, growth strategies, regulatory considerations, and key milestones related to fintech platforms and digital asset treasury initiatives.

The Fintech & DATS Virtual Investor Conference was designed to give institutional and retail investors direct access to companies driving innovation in payments, financial infrastructure, and digital asset management as adoption continues to expand across enterprises and institutions.

About RedChip Companies

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RedChip Companies, an Inc. 5000 company, is an international investor relations, media, and research firm focused on microcap and small-cap companies. Founded in 1992 as a small-cap research firm, RedChip gained early recognition for initiating coverage on emerging blue chip companies such as Apple, Starbucks, Daktronics, Winnebago, and Nike. Over the past 33 years, RedChip has evolved into a full-service investor relations and media firm, delivering concrete, measurable results for its clients, which have included U.S. Steel, Perfumania, Cidara Therapeutics, and Celsius Holdings, among others. Our newsletter, Small Stocks, Big Money™, is delivered online weekly to 60,000 investors. RedChip has developed the most comprehensive service platform in the industry for microcap and small-cap companies. These services include the following: a worldwide distribution network for its stock research; retail and institutional roadshows in major U.S. cities; outbound marketing to stock brokers, RIAs, institutions, and family offices; a digital media investor relations platform that has generated millions of unique investor views; investor webinars and group calls; a television show, Small Stocks, Big Money™, which airs weekly on Bloomberg US; TV commercials in local and national markets; corporate and product videos; website design; and traditional investor relation services, which include press release writing, development of investor presentations, quarterly conference call script writing, strategic consulting, capital raising, and more. RedChip also offers RedChat™, a proprietary AI-powered chatbot that analyzes SEC filings and corporate disclosures for all Nasdaq and NYSE-listed companies, giving investors instant, on-demand insights.

To learn more about RedChip’s products and services, please visit:

“Discovering Tomorrow’s Blue Chips Today”™

Follow RedChip on LinkedIn: https://www.linkedin.com/company/redchip/

Follow RedChip on Facebook: https://www.facebook.com/RedChipCompanies

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Follow RedChip on Instagram: https://www.instagram.com/redchipcompanies/

Follow RedChip on Twitter: https://twitter.com/RedChip

Follow RedChip on YouTube: https://www.youtube.com/@redchip

Follow RedChip on Rumble: https://rumble.com/c/c-3068340

Subscribe to our Mailing List: https://www.redchip.com/newsletter/latest

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Contact:

Dave Gentry
RedChip Companies Inc.
1-800-REDCHIP (733-2447)
1-407-644-4256
info@redchip.com

–END–

SOURCE: RedChip Companies, Inc.

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View the original press release on ACCESS Newswire

Information contained on this page is provided by an independent third-party content provider. XPRMedia and this Site make no warranties or representations in connection therewith. If you are affiliated with this page and would like it removed please contact pressreleases@xpr.media

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Finance

Confessions of an education CFO: why finance for academic organisations needn’t be a headache

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Confessions of an education CFO: why finance for academic organisations needn’t be a headache

When you’re running a business of whatever size, it’s critical to know your numbers – but when you’re running the finances for 22 schools, it’s even more imperative to get your maths right.

Established in 2016, Sapientia Education Trust (SET) is responsible for more than 8,500 pupils and 1,300 staff across Norfolk and Suffolk. However, until 2022, the administration of its finances was still being done the old school way – manually – with piles of paper-based files and spreadsheets.

Steven Dewing, SET’s chief financial officer, says: “When I joined in September 2021, the team were struggling. The trust was recovering after Covid, and getting invoices paid on time and reports delivered on time was a challenge.”

The system being used by the trust was adopted back when it encompassed just five schools. By the time Dewing joined, the number of schools had risen to 15 – each with its own database and no sharing of data. “There were lots of silos.”

Dewing recalls how his deputy needed a whole day each month simply to reconcile it all, with numbers pulled out and manually put on to consolidated spreadsheets. Only then could data be manipulated into the right formats needed.

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“That was not uncommon for finance departments,” he says, “but it is very prone to error. Also, invoices were being manually signed, requisitions were written by hand, and because we had a different system for each school, we couldn’t join these up. People physically carried around loads of paper, so it was hard to maintain compliance.”

‘Everything in one database’

All this changed in September 2022 when SET moved to a new system, Sage Intacct, which was rolled out with the support of ION, a Sage Education implementation partner.

And for a trust that includes the country’s largest state boarding school with 1,400 children alongside small, rural primary schools with as few as 16 pupils, the finance platform was a gamechanger.

The trust includes the country’s largest state boarding school

“Now we have everything in one database,” says Dewing. “Each school is still its own entity, but it’s all shared so there is no manual reconciling, it all just happens in the system.”

He adds that using Intacct has also meant SET can combine purchasing across the trust, allowing it to benefit from economies of scale and supplier discounts, while reducing the admin of having to purchase across all its schools.

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He also highlights the platform’s ease of use and describes how having access to personalised dashboards for every user has been a massive step forward. “We used to pull out data and then email it to people,” he says, “but now depending on what level you are and what your role is, there are different dashboards. Users can go in and see information whenever they want and drill down to the transaction. It has enabled us to empower them with data they need, when they need it.”

Successful use cases for this part of the implementation include head teachers in SET’s small rural schools seeing an accurate and real-time position of their finances, with staff able to login from any location any time to study the data and reports.

“What’s good is we can pull in non-financial information too, like pupil numbers and staff numbers,” adds Dewing. “You can then combine that with other data to give cost per student, cost per staff member, and much more, without any Excel manipulation.”

Adding up the time saved with AI

Within SET’s finance department, a pool of four people is responsible for multiple schools reporting to Dewing. Below this there are others who input transactions, invoices and payments.

To ensure the department was up to speed from day one, ION provided training in Sage Intacct during the onboarding process. It offered Dewing and his colleagues a structured programme, which the CFO says was a major help given “it’s a really big bit of software with lots of different functionality”.

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AI tools have proved to be an invaluable timesaver for processing invoices

“Having someone guide you through it and teach you what it does, while making sure you’re doing the right things at the right time, was vital,” he says. “We broke the training down into four two-hour sessions rather than one whole day and also got them to record some short videos, which we continue to use.”

Dewing has found a number of Sage Intacct’s AI-driven tools particularly useful. For instance, Outlier Detection, which automatically spots data appearing in odd patterns and suggests corrections, and Accounts Payable Automation, which uses AI to populate invoices against purchase orders.

Given that SET processes more than 25,000 invoices a year, this represents a transformational timesaver for colleagues who no longer have to input the details themselves and simply now check over the AI-prepared documents.

Dewing cites this as just one key example of how the move to Sage Intacct has revolutionised what his finance team can do for the wider trust.

“It has enabled finance to move from a pure admin function, where you carry bits of paper around and get things paid, to a strategic partner in the organisation,” he says. It’s become less about ‘have we paid this on time or have we ordered that’, because that just happens through the system.

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“We can now spend far more time supporting people to take financial decisions and in budgeting. Sage Intacct has changed our relationships with the schools because they see what value we bring.”

Find out more about Sage Intacct and book a demo, at: sage.com

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These Stock Market Indicators Are Sounding the Alarm. Here’s What Investors Should Do Right Now. | The Motley Fool

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These Stock Market Indicators Are Sounding the Alarm. Here’s What Investors Should Do Right Now. | The Motley Fool

There’s no better time to start preparing your portfolio for volatility.

Stock prices may be surging, but many investors are having mixed feelings about the market.

While nearly 40% of investors still feel optimistic about the next six months, according to the most recent weekly survey from the American Association of Individual Investors, roughly 30% worry that stock prices will fall in the coming months.

Nobody can predict the future, especially the short term. But there are a couple of warning signs investors may want to pay attention to right now — along with some steps to prepare for a potential downturn.

Image source: Getty Images.

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Will the stock market crash in 2026?

There’s no way to predict what the market will do this year, but it can sometimes be helpful to use historical context to get a sense of what’s happened in similar circumstances. And there are two stock market metrics that have not-so-good news for investors.

First, the S&P 500 Shiller CAPE (cyclically adjusted price-to-earnings) ratio. This metric is based on the average inflation-adjusted earnings over the last 10 years, and it’s commonly used to determine whether the S&P 500 is over- or undervalued. The higher the figure, the more overvalued the index may be.

Historically, the average Shiller CAPE ratio sits at around 17. As of February 2026, though, this metric is nearing 40. This is the second-highest value in history, next to the peak prior to the dot-com bubble in the early 2000s.

S&P 500 Shiller CAPE Ratio Chart

S&P 500 Shiller CAPE Ratio data by YCharts. CAPE Ratio = cyclically adjusted price-to-earnings ratio.

The second metric to watch is the Buffett indicator, which measures the ratio of U.S. gross domestic product (GDP) to the total market value of U.S. stocks. It was popularized by Warren Buffett, who explained in a 2001 interview with Fortune magazine how he used the metric to correctly predict the dot-com bubble burst.

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“For me, the message of that chart is this: If the percentage relationship falls to the 70% or 80% area, buying stocks is likely to work very well for you,” he said. “If the ratio approaches 200% — as it did in 1999 and a part of 2000 — you are playing with fire.”

As of this writing, the Buffett indicator sits at 221%. The last time the metric neared 200% was in November 2021, just before stocks entered a bear market that would last nearly a year.

What should investors do right now?

No stock market metric is perfect, as past performance doesn’t predict future returns. Even if there are strong historical patterns suggesting a downturn could be looming, that doesn’t necessarily mean a crash, recession, or bear market is imminent.

Perhaps the best thing investors can do right now is ensure their portfolios are prepared for volatility, just in case. That involves double-checking that you’re only investing in stocks with strong fundamentals, such as:

  • Healthy finances: A company needs to be on a solid financial footing to survive an economic downturn. Shaky companies can still thrive when the market is surging, so stock price alone isn’t necessarily a sign of financial health. Now is a good time to comb through financial statements to review metrics such as profitability, debt, revenue growth, and other factors that can indicate whether a company is likely to survive tough economic times.
  • Competitive advantage: When the dot-com bubble burst in the early 2000s and much of the tech sector collapsed, the companies that survived were those that had a leg up over their peers. Organizations that didn’t offer anything unique or had nonviable business models crashed and burned, and the same could happen again if we face another significant downturn.
  • A strong leadership team: Sometimes, a company’s survival depends on the decisions by leadership during pivotal moments. Even a strong business may struggle if the executive team consistently makes poor choices, making this a key factor for long-term success.

The stronger your portfolio, the more likely it is that it will survive even the worst bear market or recession. By double-checking all your investments now, you’ll be prepared no matter what may lie ahead.

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