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One Washington City's Innovative Approach to Transparency and Civic Engagement

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One Washington City's Innovative Approach to Transparency and Civic Engagement


  • Citizen engagement is essential to building trust in local government.
  • The city of Liberty Lake, Wash., has developed innovative strategies for educating residents about its workings and eliciting their input.
  • The city administrator, Mark McAvoy, spoke with Governing about key elements of this work.

Mark McAvoy was serving in the Air Force, stationed at McChord Air Force Base in Western Washington, when he got in a tangle with a local planning department over a retaining wall on his property. The encounter was frustrating, but also made him want to understand more about the internal workings of cities.

McAvoy’s curiosity was strong enough to motivate him to earn a Master of Public Administration degree, an “MBA for the public sector,” as he describes it. After working for the city of Houston for nearly two decades he became city administrator for Liberty Lake, a rapidly growing city of 12,000 near the Washington-Idaho border.


Since taking the job, he’s made it a priority to ensure residents are well informed about the way Liberty Lake works, from its budget priorities to its service delivery. The city was one of the first in the nation to implement a “Rethinking Budgeting” tool developed by the Government Finance Officers Association (GFOA), an assessment of budgeting processes designed to improve their speed and flexibility.

He’s been city administrator for three years now, the job he’s wanted ever since graduate school. He talked to Governing about what he’s doing to make sure citizens of Liberty Lake have a say in government decisions. The interview has been edited for length and clarity.

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Governing: What are some of the things you’ve done to help residents feel they have a voice in government?

McAvoy: We’ve established a community engagement commission made up of volunteer members. Their sole purpose is to derive methods to get more of a cross section of the city’s residents to engage regularly with the city government.

We started a community satisfaction survey, tied to our strategic plan, and it allows us to gauge how we are delivering what we said we’d prioritize in our strategic plan. We ask questions to see what the level of satisfaction generally is, and we use those results to inform our budget-making process and capital facilities plan.

Every spring we have a Citizen Academy, a class where people can come in each week for eight weeks and learn about a different department within the city. We go to the fire station, to the water and sewer district, to the police department. They have an opportunity to see the inner workings of those departments, how they make decisions and allocate resources, how they deliver services.

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All of our capital projects are on the city website, and there’s a widget that allows visitors to access a discussion forum about them.

We have a farmers market, and each week between May and October we have a booth there with an elected official and a member from one of our boards or commissions to answer questions about development projects, or why potholes aren’t being fixed. Kind of a living city hall.

What kinds of outcomes have you seen from this work?

At least two people who came through the academy decided that they wanted to run for City Council and were elected. We have several board and commission members who went through the academy and then decided to volunteer and become board and commission members.

We’re always looking for new techniques to be able to get more voices into the mix.

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You were one of the first to use the GFOA “Rethinking Budgeting” assessment. What did you learn from that?

The budget is the policy document of the city; all things are driven from the budget. I knew that there was a better way to do it, I just wasn’t quite sure how to get there.

The assessment is designed to ask people that are touching different parts of the budget process an array of questions that are diagnostic and informative. What are we doing well? What do we think we’re doing well, but we’re not doing so well based on these opinions?

That’s eye opening. One of the things we’ve taken from it is that our staff members can help us identify areas where if we just did things a little bit differently, we could either earn more revenue or save more expense.

How does the assessment relate to ensuring your budget aligns with community needs, what some call “priority-based” budgeting?

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Our priority-based budgeting implementation was not connected to the assessment. The priority system allows us to connect our budget with our strategic plan. In my opinion, it’s a better way to budget, a better way to communicate about the budget and a better way to demonstrate the return on investment.

Mark McAvoy: “You have to tailor things to your local conditions, but if you’re willing to work at it and engage the community and empower staff, you can make a real difference in local government.”

(Glen E.Ellman)

That’s the importance of getting feedback from the survey I mentioned earlier. The survey is written in the context of the strategic plan and the strategic plan is tied explicitly to the budget. When we’re getting feedback on an annual basis, we’re able to see that people want to see more investment in, say, crime prevention, or more investment in street maintenance.

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The survey is looking backward at how we performed, and the budget is looking forward at how we plan to perform.

Lately there’s been a lot of rhetoric suggesting government is wasteful and inefficient. Are your engagement efforts making it less likely that residents see you in this way?

There’s definitely an impact from what’s happening in the federal government, whether it’s on social media posts or people coming to council during citizen comment.

Assuming they still live in town, people who have gone through the City Academy are able to say to anyone they talk with, for example, “Here’s how the city really allocates tax revenue, and all of this information is on their website.” I hesitate to call them ambassadors, but they talk for us in the trenches.

We try to build trust, to have transparency in our communications, to never appear as though we’re behind closed doors. At no other level of government can you show up on a Tuesday night and get up to the lectern and tell your elected officials what you think. That gives us a tremendous advantage.

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Any last thoughts?

There’s no copy-and-paste function in this. Every government is different. You have to tailor things to your local conditions, but if you’re willing to work at it and engage the community and empower staff, you can make a real difference in local government.

There’s nothing like it.





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Brothers shot Park Police officer who arrested one of them the day before, documents say

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Brothers shot Park Police officer who arrested one of them the day before, documents say


Charging documents reveal the U.S. Park Police officer who was shot Monday in Southeast D.C. had arrested one of the suspects the day before and was following that suspect at the time.

The suspects are brothers, 22-year-old Asheile Foster and 21-year-old Darren Foster, of Southeast. They appeared in federal court Wednesday afternoon.

Court documents state the Park Police officer who was shot had arrested Asheile Foster on Sunday on suspicion of dealing drugs. The officer said he followed Foster after he was released from jail on Monday and came to Park Police headquarters to get his personal belongings.

According to prosecutors, Foster told police he knew he was being followed by a white Tesla, and he confronted the officer on Queens Stroll Place SE, jumping out in front of the Tesla before the officer swerved around him.

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Then, dozens of gunshots went off, the officer told police. He said in charging documents he was shot in the shoulder as he kept driving several blocks to the intersection of Benning Road and Southern Avenue SE, where police found him. A helicopter then took him to a hospital. According to charging documents, the officer was treated and released the same night as the shooting.

A U.S. Park Police officer who was shot in Southeast D.C. on Monday is recovering from what authorities say was likely a targeted attack. Multiple law enforcement sources tell News4’s Mark Segraves that when the officer was shot, he was investigating a shooting that occurred in Anacostia Park on Friday.

Photos in the charging documents show the brothers firing at the officer’s Tesla, according to prosecutors.

The shooting drew a massive police presence to the Southeast neighborhood near the D.C-Maryland border Monday night.

Shell casings littered the middle of the street. Police said they recovered two weapons: a Glock 9 with an extended magazine and an AR-15.

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Prosecutors said that when the officer was shot, he was investigating a shooting that occurred in Anacostia Park on Friday. No one was injured in that shooting.

Darren Foster was located and stopped shortly after the shooting, D.C. police said. Asheile Foster was found on Tuesday.

The brothers were charged with assault on a federal officer, assault with intent to kill and weapons charges. They could face up to 60 years in prison if they’re convicted.



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Washington passes new AI laws to crack down on misinformation, protect minors

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Washington passes new AI laws to crack down on misinformation, protect minors


Washington just became the latest state to regulate artificial intelligence.

Under a pair of bills signed by Gov. Bob Ferguson Tuesday, companies like OpenAI and Anthropic will have to include new disclosures in their popular chatbots for Washington users.

Ferguson asked legislators to craft House Bill 1170 to crack down on AI-generated misinformation. When content is substantially modified using generative AI, that information will now have to be traceable using watermarks or metadata. The new law applies to large AI companies more than 1 million monthly subscribers.

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“ I’m confident I’m not the only Washingtonian who often sees something on my phone and wondering to myself, ‘Is that AI or is it real?’ And I feel like I’m a reasonably discerning person,” Ferguson said during the bill signing. “It is virtually impossible these days.”

RELATED: WA Gov. Bob Ferguson calls for regulations on AI chatbot companions

House Bill 2225 establishes new guard rails for AI chatbots that act like friends or companions. It applies to services like ChatGPT and Claude, but excludes more narrowly tailored chatbots, like the customer service windows that pop up when visiting a corporate website.

Chatbots that fit the bill will have to disclose to users that they are not human at the start of every conversation, and every three hours in an ongoing chat. The tools will also be barred from pretending to be human in conversation with users.

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The rules go further if the user is a minor. Companies that operate chatbots will have to disclose that the tools are not human every hour, rather than every three hours, if the user is under 18. The bill forbids AI companions from having sexually explicit conversations with underage users. It also bans “manipulative engagement techniques.” For example, a chatbot is not allowed to guilt or pressure a minor into staying in a conversation or keeping information from parents.

“AI has incredible potential to transform society,” Ferguson said. “At the same time, of course, there are risks that we must mitigate as a state, especially to young people. So I speak partly as a governor, but also as the father of teenage twins who grapple with this as a lot of parents do every single day.”

Under the law, AI chatbots will not be allowed to encourage or provide information on suicide or self-harm, including eating disorders. The companies behind these tools will be required to come up with a protocol for flagging conversations that reference self-harm and connecting users with mental health services.

The regulations come in the wake of several high-profile instances of teenage suicide following prolonged interactions with AI companions that showed warning signs. Many more AI users of all ages have reported mental health issues and psychosis after heavy use of the technology.

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Washington faces Utah, aims to stop 16-game skid

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Washington faces Utah, aims to stop 16-game skid


Washington Wizards (16-55, 14th in the Eastern Conference) vs. Utah Jazz (21-51, 14th in the Western Conference)

Salt Lake City; Wednesday, 9 p.m. EDT

BOTTOM LINE: Washington heads into the matchup with Utah after losing 16 in a row.

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The Jazz have gone 13-24 in home games. Utah ranks second in the Western Conference with 16.6 fast break points per game led by Lauri Markkanen averaging 3.3.

The Wizards are 5-29 in road games. Washington is 9-10 when it has fewer turnovers than its opponents and averages 15.3 turnovers per game.

The Jazz score 117.4 points per game, 6.7 fewer points than the 124.1 the Wizards give up. The Wizards’ 46.1% shooting percentage from the field this season is 2.9 percentage points lower than the Jazz have allowed to their opponents (49.0%).

The teams square off for the second time this season. The Jazz won the last meeting 122-112 on March 6, with Ace Bailey scoring 32 points in the victory.

TOP PERFORMERS: Kyle Filipowski is averaging 10.5 points and 6.9 rebounds for the Jazz. Brice Sensabaugh is averaging 19.9 points over the last 10 games.

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Alex Sarr is averaging 16.5 points, 7.4 rebounds and two blocks for the Wizards. Will Riley is averaging 14.4 points over the past 10 games.

LAST 10 GAMES: Jazz: 3-7, averaging 116.4 points, 43.3 rebounds, 27.7 assists, 9.9 steals and 4.4 blocks per game while shooting 45.9% from the field. Their opponents have averaged 122.7 points per game.

Wizards: 0-10, averaging 114.3 points, 37.4 rebounds, 24.5 assists, 6.9 steals and 4.5 blocks per game while shooting 47.1% from the field. Their opponents have averaged 130.6 points.

INJURIES: Jazz: Lauri Markkanen: out (hip), Isaiah Collier: out (hamstring), Keyonte George: out (leg), Cody Williams: out (shoulder), Walker Kessler: out for season (shoulder), Jusuf Nurkic: out for season (nose), Jaren Jackson Jr.: out for season (knee).

Wizards: Anthony Davis: out (finger), Tristan Vukcevic: day to day (back), Cam Whitmore: out for season (shoulder), Alex Sarr: day to day (toe), Tre Johnson: day to day (foot), Kyshawn George: out (elbow), D’Angelo Russell: out (not injury related), Trae Young: out (quad).

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The Associated Press created this story using technology provided by Data Skrive and data from Sportradar.



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