My business partners and I opened our NoPa restaurant, Che Fico, in 2018. From the start, we included a 4% surcharge to cover the additional costs we faced under the city’s mandated health care coverage plan, which requires restaurants to contribute to a city fund for employees.
San Francisco, CA
Opinion | Restaurateur: New law aimed at transparency will hit SF restaurants hardest
When Che Fico reopened post-pandemic, we were driven by a mission to rectify long-standing industry injustices that disproportionately favored a select few—primarily servers and bartenders—at the expense of other workers who didn’t receive tips and worked long hours in substandard conditions. We instituted a 10% surcharge, increased pay across the board and introduced new benefits, such as a 401(k) plan with a 4% match and profit sharing.
It was not easy. We had to adjust our shared tip pool several times to ensure everyone was included and that it was fair to our entire staff. We also increased hourly wages to compensate for potential tip losses. This model epitomized free-market capitalism, where ownership collaborated with labor to find common ground and consumers had the choice to support a business that resonated with their values. Our menu was always clear that the charge would be added to the final bill.
Now a new law known as the “junk fee” bill, taking effect July 1, aims to reshape California’s dining industry by banning restaurants from adding surcharges or service fees to their bills. Instead they’d have to raise menu prices, baking the surcharge in.
While this may initially appear to benefit consumers, it will disproportionately harm small businesses—the latest move in a pattern of well-meaning yet detrimental policy decisions targeting the restaurant industry. It also obscures the challenge of operating in San Francisco, where voters and officials have repeatedly approved costly additional mandates that operators elsewhere do not face.
We can all agree that hidden fees are frustrating. Nothing is worse than booking a hotel room at an advertised price, enjoying your stay and upon checkout, finding your bill laden with resort charges, Wi-Fi charges, valet parking and other surprise fees and taxes. I fully understand the frustration. I am a consumer myself. But the vast majority of restaurants don’t operate this way. If they charge surcharges or service fees, they post it on menus and let guests know when they book a reservation.
Transparency is the goal, and this is one way for operators to show customers all the things they are paying for, beyond the cost of food. Guests have thousands of restaurants to choose from, especially in San Francisco. They can simply decide a certain restaurant isn’t worth the fee. And no restaurateur who believes in good service and repeat business wants to leave a bad taste in a customer’s mouth upon dropping the check.
But the new law focuses more on appearances than on the operational realities of managing a restaurant in one of the nation’s most expensive urban environments.
Gavin Newsom enacted San Francisco’s Health Care Security Ordinance during his tenure as San Francisco mayor. As governor, he continues to influence policy in ways that strain local enterprises. The health ordinance has been one of the most damaging things to happen to San Francisco small businesses and can be directly linked to the beginning of the surcharge trend here. One of the most pervasive problems with that legislation is that it punishes businesses for growing and hiring more workers, adding a cost of several dollars per hour per employee for businesses with 20 or more workers. But rather than use his post as governor to propose a smart, statewide reform of the health ordinance, this new junk fee bill will throw out all surcharges regardless of their purpose or how they are communicated to consumers.
Advocates of eliminating service charges argue that doing so protects consumers, but that fails to consider the pressure San Francisco restaurants face—challenges beyond typical market fluctuations. They contend with some of the highest insurance premiums in the country, soaring utility rates from providers like Pacific Gas & Electric and a labor market characterized by escalating wages and staffing shortages. Consider:
Labor costs are rising: San Francisco’s minimum wage rose from $10.74 per hour in 2014 to $18.67 in 2024—a 74% increase approved by voters and the Board of Supervisors. Such spikes put a significant burden on labor-intensive sectors like the restaurant industry.
Inflation is increasing utility bills and the cost of goods: The pandemic further intensified supply chain disruptions, pushing the costs of ingredients up by about 15% in San Francisco. Officials have approved numerous rate increases for PG&E, leading to a 60-77% increase in commercial rates in the last decade, even as PG&E rakes in billions in profits.
Rent and property costs are soaring: The city’s commercial real estate market has also surged, with rents increasing by about a third since 2014. Rent or mortgage payments are the third-highest expense for many restaurants, after labor and cost of goods.
Surcharges have enabled small businesses to manage these rising costs without shocking customers with drastic or frequent price increases and allowed them to convey these external cost pressures. Removing them could lead to a sudden spike in dining costs, further deterring customers and pushing restaurants toward insolvency.
The irony is stark. Policymakers, comfortably dining at San Francisco’s top restaurants, seem oblivious to the adverse effects of their decisions on those serving them. By eliminating the option to communicate cost pressures through surcharges, the law does not support consumers. This will lead to decreased consumer spending, fewer shifts for waitstaff, reduced orders for suppliers and lower tax revenue from a once-thriving industry.
The “junk fee” law misunderstands basic economic principles: Thin operating margins and insufficient profits can lead businesses to close, which affects the entire community—workers, suppliers, service providers and local artisans. In my own restaurants, our surcharge has allowed us to improve pay across the board, offer a 401(k) with a 4% match and create profit-sharing. If Newsom’s intention is to dismantle these programs, then he is certainly being effective.
Hopefully, before the law takes effect, state leaders will have a dose of common sense and will revise the legislation to preserve the rich diversity of San Francisco’s dining scene. Otherwise, they will simply be compounding the issues that began with the initial health ordinance, without acknowledging the benefits workers and restaurant patrons receive surcharges are clearly spelled out.
David Nayfeld is the co-owner of Back Home Hospitality, which includes Che Fico. Find him at @davidnayfeld on X and Instagram.
San Francisco, CA
Oakland Airport’s ‘San Francisco’ rebrand has failed to reverse plunging passenger numbers
The controversy over the Oakland airport’s addition of San Franisco to its name brought headlines, but not travelers, even during the typically frenzied holiday season.
Passenger traffic at OAK (now officially known as Oakland San Francisco Bay Airport) dropped steeply over the past year, even as air travel nationwide held steady and its rival to the west seeing record numbers.
The naming controversy generated publicity and a tiff with San Francisco International Airport, but not the desired increase in traffic. In the 12 months through September 2025, approximately 8.2 million people passed through OAK for domestic flights — 1.8 million, or 17%, fewer than in the previous year, according to federal data (opens in new tab). Passenger traffic was down 15.5% (opens in new tab) in the first three quarters of 2025.
International travel showed a bump, but with limited routes to only Mexico and El Salvador.
The drop at OAK is happening as domestic travel around the country has remained flat, according to the Bureau of Transportation Statistics (opens in new tab).
In fact, Oakland’s decline in the first half of 2025 was the worst of all 93 major U.S. airports, according to LocalsInsider.com (opens in new tab). The second-sharpest drop was at Chicago’s Midway, which was 12.9% off from the previous year.
The decline in passengers isn’t tied to fewer flights being offered. OAK data shows just 56 fewer so-called “airplane movements” through September compared with last year, a negligible 0.03% decrease out of more than 153,000 flights.
Why the dropoff?
The Port of Oakland, which operates the airport, says people aren’t traveling for work anymore.
“Like all of the industry, the decline at OAK can be attributed to the decline in business travel,” said Kaley Skantz, a port spokesperson.
But Collin Czarnecki, who leads Locals Insider’s research on airlines, ties the troubles to a larger industry trend: the death of the middle-class airport.
“Overall, the ‘why’ is sort of this bigger picture,” he said. “Secondary hubs and midsize airports are seeing a lot of change with low-cost carriers.”
Despite the declines, OAK is moving forward with a major makeover and adding 16 gates because of a previous forecast (opens in new tab) that annual passenger levels would reach 24.7 million in 2038. Current traffic has yet to match 2019 levels.
Meanwhile, for San Francisco’s airport, the outlook is sunny.
With its nonstop flights to the East Coast, Europe, and Asia, SFO is in a different class. The airport showed 5.1% growth in 2025 from 43.5 million to 45.7 million passengers, according to its own data (opens in new tab). SFO also boasted that it had its busiest Thanksgiving travel season on record. OAK officials said they lacked the daily data to analyze Thanksgiving traffic.
SFO representatives attribute the gains to the airport’s mix of domestic and international flights and business and leisure travelers.
“Drilling down further, the diversity of our international service is a real advantage, as our fortunes aren’t tied strictly to the performance of one specific market,” SFO spokesperson Doug Yakel said.
Business owners near OAK say they don’t get much lift from their proximity to the travel hub. Alan Liang, who owns a Mexican restaurant, a burger joint, a towing company, and an auto repair shop in a plaza along Hegenberger Road, said about 95% of his customers are blue-collar workers with jobs nearby.
“I never came across anyone who said, ‘I’m here in town and came to get a bite,’” said Liang. Crime has scared away customers and led to the closure of chain restaurants like In-N-Out Burger, Black Bear Diner, and Denny’s.
“A few decades ago, Hegenberger primarily benefited from the traffic flow from the airport,” he said. “It’s extremely hard for me to believe that today.”
The fortunes of Oakland’s airport are intertwined with the popularity of Southwest Airlines, which accounts for 83.3% of OAK’s passengers, according to federal statistics. Spirit Airlines had been the airport’s second-largest carrier, with nearly 6% of travelers, but the company in October pulled out of Oakland (opens in new tab), as well as San Jose.
To stabilize its position and grow, OAK should strive to become a hub for a major airline like Delta or American, according to Linchi Kwok, a Cal Poly Pomona professor who specializes in travel and tourism.
“It would bring a lot more traffic and draw customers who are loyal to the airline,” said Kwok. “Everyone can benefit from healthy competition.”
San Francisco, CA
San Francisco’s Union Square sees holiday boost as Winter Walk begins
With only 12 days before Christmas, San Francisco is ramping up the holiday spirit. On Saturday evening, they kicked off the Union Square Winter Walk, an outdoor space designed to bring life and customers back to the struggling retail center.
It’s hard not to succeed in business when you can get hundreds of Santa Clauses converging on the area. The annual SantaCon has become the city’s most popular pub crawl, with everyone decked out like Saint Nick.
“We started coming here a couple years ago. You know, get some holiday cheer going,” said one SantCon partier named John. “And it’s just, like, seeing hundreds of Santas on the street, it’s just a sight to see. It’s a fun time, it’s a fun time.”
“I’m very confused,” said his friend Julian Schiano, also in a Santa suit. “I have no idea how this started. They invited me out. I requested the day off, so, had a little bit of fun. But, I have no idea about how this started or anything, but it seemed like a good day to get away from everything.”
“It is so much fun,” said Wendy Solorio from San Jose. “You get to mingle and meet a whole bunch of festive people.”
So, what makes them so festive?
“It’s actually right here,” she said, holding up her drink.
With so many people coming each year, the Union Square Alliance uses it as the kick-off to its Winter Walk festival, which will continue through Christmas Eve. Two blocks of Stockton Street are decked out in blue outdoor turf, with food trucks, pop-up stores and winter-themed photo ops.
“We have records of Winter Walk from 2016, where it was holiday decor, and the turf was out here,” said Holly Chiao with the Alliance, “but it’s really grown to what it is now in 2025. And we’re so happy with how it turned out.”
It actually started in the 2014 Christmas season when someone got the simple idea of closing off the street and covering it in green artificial turf. They were amazed at how much fun people were having with just a wide-open place to play. And now they’ve carried the idea on to become a bona fide holiday tradition.
“Look around,” said Chiao. “I mean, people come down to Union Square to celebrate life’s greatest moments. And for something this big and interactive, for all the friends and family and loved ones to come together, putting this on, year after year, is so important for us for, for overturning that negative narrative around Union Square, around San Francisco. And that’s what keeps us going.”
The shopping district is still trying to recover from the pandemic and a high-profile rash of retail crime. Many stores have left, and the flagship Macy’s says it’s on its way out. But for those still operating, Mayor Daniel Lurie had good news. Crime is way down, he said, and there is a renewed sense of hope in Union Square and across the City.
“San Francisco, y’all, it’s happening. It is happening,” he said to the cheering crowd. So, listen, the world is starting to know, and get to know, that we are not only on the way back, but we’re going to be back to our rightful spot of being the greatest city in the world again. And, I’ll close with this: let’s go, San Francisco.”
Retail still has its challenges, but it can’t hurt for San Francisco’s premier shopping destination to have a few cheerleaders. That, and a couple of hundred Santas.
San Francisco, CA
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