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Can AI save commercial real estate in San Francisco? | CNN Business

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Can AI save commercial real estate in San Francisco? | CNN Business




CNN
 — 

When MosaicML, a generative AI platform company, decided to upgrade its office space, its CEO and co-founder, Naveen Rao, was set on San Francisco, even though he lives in Southern California.

“Everyone is talking about doom and gloom, this and that, but it’s still literally the best place in the world to build a company. There’s nothing like it,” Rao said of San Francisco.

Indeed, the city’s economy was hit particularly hard by the pandemic and three years later, it is still dealing with the fallout after a string of high-profile retailers recently pulled out of the city’s once-vibrant downtown. But despite its economic troubles, San Francisco has quietly benefited from the recent generative AI boom.

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Alexander Quinn, senior director of research at commercial real estate company JLL, said his firm sees bright spots in San Francisco’s commercial real estate market as AI companies drive office leasing demand.

“It’s driving demand specifically here,” Quinn said of the recent artificial intelligence craze.

Rao said his decision to keep his company in San Francisco was helped by the fact that the city had become the epicenter of the recent AI craze, which took off late last year when OpenAI launched its generative AI product, ChatGPT.

“The talent is unparalleled,” he said. “There’s just no other place in the world that’s even close.”

In May, MosaicML signed a lease on an 8,000-square-foot office in San Francisco that was “newer and nicer” than the company’s first office, according to Rao. JLL helped MosaicML close its deal for office space.

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Quinn said his firm knows of 10 AI companies currently on the hunt for office space in San Francisco.

“San Francisco has just been a series of gold rushes,” Quinn noted. “We’ve known ourselves to be an up and down type of economy historically, and that really manifested over the pandemic, and now we’re just starting to see that recovery.”

The city’s tech-heavy workforce embraced remote work with open arms in 2020, resulting in many white-collar workers trickling out of the city in search of more affordable living. As more employees in other major cities like New York and Los Angeles have returned to in-person work, San Francisco’s workforce has been slower to come back. Office vacancy rates in the city are at a 30-year high, and the city’s downtown has seen a spate of high-profile retail store closures as foot traffic declined from a lack of office workers and tourists.

Last month, mall operator Westfield said it would surrender its San Francisco Centre mall in the city’s Union Square back to its lender after over 20 years of operation. The mall operator cited declining sales and foot traffic as reasons for its decision. More than 39 retail stores have shuttered in San Francisco’s Union Square area since 2020, according to data from Coresight.

A shopper exits the Westfield San Francisco Centre shopping mall in San Francisco, California, US, on Tuesday, June 13, 2023. The owners of the mall are giving up the property to lenders, adding to deepening real estate pain in a city struggling to bring back workers and tourists after the pandemic.

The commercial real estate business also has felt the sting of San Francisco’s slowdown. The city, once home to some of the world’s most valuable real estate, has seen a collapse in valuations. In May, the city’s 350 California Street office tower was finally sold for 75% below its asking price in 2020, according to real estate news site The Real Deal.

But key figures in San Francisco have embraced the city’s latest iteration as an AI hub.

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San Francisco’s mayor, London Breed, recently dubbed San Francisco “the AI capital of the world” and suggested that the city consider tearing down shuttered retail space to build new structures and reshape the struggling city.

A commercial space sits vacant on October 27, 2022 in San Francisco, California. According to a report by commercial real estate firm CBRE, the city of San Francisco has a record 27.1 million square feet of office space available as the city struggles to rebound from the Covid-19 pandemic. The US Census Bureau reports an estimated 35% of employees in San Francisco and San Jose continue to work from home.

Brex, which offers corporate credit cards and cash management accounts, is another tech company that signed a lease on new office space in San Francisco this year. The company’s founder and co-CEO, Henrique Dubugras, recently moved back to the city after decamping to Los Angeles during the pandemic.

“Our CEO is pretty vocal about being closer to AI, and what is happening across the ecosystem in San Francisco was a goal for him in moving back,” Michael Tannenbaum, the company’s chief financial officer and chief operating officer, said. Tannenbaum said the company works with many AI-focused startups in the area and having an office in San Francisco is good for business.

“In the same way that retailers want to be in expensive malls because they want to have a presence in those malls, it’s the same sort of concept for San Francisco,” he said.

However, not everyone in the commercial real estate space believes the recent AI boom is enough to revive the city.

Hans Hansson, the president of Starboard CRE, a San Francisco-based commercial real estate firm, said that while he has seen some companies, including smaller AI firms, take advantage of relatively lower office rents in San Francisco in recent months, he doesn’t believe that an AI boom alone is enough to repair the damage to the city’s economy.

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“AI firms are great if you have 100 or so people coming into the office every day, but if you have an AI firm where three-quarters of the firm is remote and only a third is actually working on-site, that doesn’t support all the other services that would go in and join you, like restaurants, bars and all the other fun stuff you’d have on the ground floor of office buildings,” he said.

“I think the crash is coming, and it hasn’t happened yet,” he added, referring to commercial real estate prices.

Quinn said that despite an uptick in AI companies renting office space, JLL has seen more traditional businesses, like banks and law firms, look to reduce their office spaces or leave the city when their leases come due.

“We were used to being the real estate darling across the United States, so this is a new dynamic that we haven’t experienced before,” he said.

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San Francisco, CA

Opinion | Restaurateur: New law aimed at transparency will hit SF restaurants hardest

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Opinion | Restaurateur: New law aimed at transparency will hit SF restaurants hardest


My business partners and I opened our NoPa restaurant, Che Fico, in 2018. From the start, we included a 4% surcharge to cover the additional costs we faced under the city’s mandated health care coverage plan, which requires restaurants to contribute to a city fund for employees.

When Che Fico reopened post-pandemic, we were driven by a mission to rectify long-standing industry injustices that disproportionately favored a select few—primarily servers and bartenders—at the expense of other workers who didn’t receive tips and worked long hours in substandard conditions. We instituted a 10% surcharge, increased pay across the board and introduced new benefits, such as a 401(k) plan with a 4% match and profit sharing.

It was not easy. We had to adjust our shared tip pool several times to ensure everyone was included and that it was fair to our entire staff. We also increased hourly wages to compensate for potential tip losses. This model epitomized free-market capitalism, where ownership collaborated with labor to find common ground and consumers had the choice to support a business that resonated with their values. Our menu was always clear that the charge would be added to the final bill. 

Now a new law known as the “junk fee” bill, taking effect July 1, aims to reshape California’s dining industry by banning restaurants from adding surcharges or service fees to their bills. Instead they’d have to raise menu prices, baking the surcharge in.

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While this may initially appear to benefit consumers, it will disproportionately harm small businesses—the latest move in a pattern of well-meaning yet detrimental policy decisions targeting the restaurant industry. It also obscures the challenge of operating in San Francisco, where voters and officials have repeatedly approved costly additional mandates that operators elsewhere do not face. 

We can all agree that hidden fees are frustrating. Nothing is worse than booking a hotel room at an advertised price, enjoying your stay and upon checkout, finding your bill laden with resort charges, Wi-Fi charges, valet parking and other surprise fees and taxes. I fully understand the frustration. I am a consumer myself. But the vast majority of restaurants don’t operate this way. If they charge surcharges or service fees, they post it on menus and let guests know when they book a reservation. 

Transparency is the goal, and this is one way for operators to show customers all the things they are paying for, beyond the cost of food. Guests have thousands of restaurants to choose from, especially in San Francisco. They can simply decide a certain restaurant isn’t worth the fee. And no restaurateur who believes in good service and repeat business wants to leave a bad taste in a customer’s mouth upon dropping the check.

But the new law focuses more on appearances than on the operational realities of managing a restaurant in one of the nation’s most expensive urban environments.

Gavin Newsom enacted San Francisco’s Health Care Security Ordinance during his tenure as San Francisco mayor. As governor, he continues to influence policy in ways that strain local enterprises. The health ordinance has been one of the most damaging things to happen to San Francisco small businesses and can be directly linked to the beginning of the surcharge trend here. One of the most pervasive problems with that legislation is that it punishes businesses for growing and hiring more workers, adding a cost of several dollars per hour per employee for businesses with 20 or more workers. But rather than use his post as governor to propose a smart, statewide reform of the health ordinance, this new junk fee bill will throw out all surcharges regardless of their purpose or how they are communicated to consumers.

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Advocates of eliminating service charges argue that doing so protects consumers, but that fails to consider the pressure San Francisco restaurants face—challenges beyond typical market fluctuations. They contend with some of the highest insurance premiums in the country, soaring utility rates from providers like Pacific Gas & Electric and a labor market characterized by escalating wages and staffing shortages. Consider:

Labor costs are rising: San Francisco’s minimum wage rose from $10.74 per hour in 2014 to $18.67 in 2024—a 74% increase approved by voters and the Board of Supervisors. Such spikes put a significant burden on labor-intensive sectors like the restaurant industry.

Inflation is increasing utility bills and the cost of goods: The pandemic further intensified supply chain disruptions, pushing the costs of ingredients up by about 15% in San Francisco. Officials have approved numerous rate increases for PG&E, leading to a 60-77% increase in commercial rates in the last decade, even as PG&E rakes in billions in profits. 

Rent and property costs are soaring: The city’s commercial real estate market has also surged, with rents increasing by about a third since 2014. Rent or mortgage payments are the third-highest expense for many restaurants, after labor and cost of goods.

Surcharges have enabled small businesses to manage these rising costs without shocking customers with drastic or frequent price increases and allowed them to convey these external cost pressures. Removing them could lead to a sudden spike in dining costs, further deterring customers and pushing restaurants toward insolvency.

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The irony is stark. Policymakers, comfortably dining at San Francisco’s top restaurants, seem oblivious to the adverse effects of their decisions on those serving them. By eliminating the option to communicate cost pressures through surcharges, the law does not support consumers. This will lead to decreased consumer spending, fewer shifts for waitstaff, reduced orders for suppliers and lower tax revenue from a once-thriving industry.

The “junk fee” law misunderstands basic economic principles: Thin operating margins and insufficient profits can lead businesses to close, which affects the entire community—workers, suppliers, service providers and local artisans. In my own restaurants, our surcharge has allowed us to improve pay across the board, offer a 401(k) with a 4% match and create profit-sharing. If Newsom’s intention is to dismantle these programs, then he is certainly being effective.

Hopefully, before the law takes effect, state leaders will have a dose of common sense and will revise the legislation to preserve the rich diversity of San Francisco’s dining scene. Otherwise, they will simply be compounding the issues that began with the initial health ordinance, without acknowledging the benefits workers and restaurant patrons receive surcharges are clearly spelled out.

David Nayfeld is the co-owner of Back Home Hospitality, which includes Che Fico. Find him at @davidnayfeld on X and Instagram.



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San Francisco, CA

SF Night Navigation Team reaches out to drug users in at-risk neighborhoods

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SF Night Navigation Team reaches out to drug users in at-risk neighborhoods


SAN FRANCISCO (KGO) — So far this year, there have been nearly 200 accidental overdose deaths in San Francisco — most due to fentanyl.

On this cold San Francisco night, there’s a craving for redemption among some who struggle with drugs.

Huddled against a building, many come to buy or use drugs. But others take that first step toward treatment, which is encouraged by a small group wearing white vests. They are referred to as the Night Navigation Team.

“See, we’re out here at night because we know that’s when people are more, they’re ready, it’s cold, they’re hungry,” said Donna Hillard, executive director of the nonprofit Code Tenderloin.

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MORE: SF street team B.E.S.T. helps bring health care, resources to those at risk

Once homeless and on drugs herself, she now leads this outreach team every night from 7 p.m. to 3 in the morning.

Their mission is to offer medication that will hopefully help get users off opioids.

Through a telehealth consultation with a doctor, they can get a prescriptions on the spot for buprenorphine or methadone.

According to the city’s health department, both are known to reduce the risk of death by nearly 50%.

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MORE: San Francisco supervisor calls for ‘drug tourism’ data to see where users are coming from

We spoke to the doctor on the other end of that call just a few hours before.

“So far over 90% of them successfully pick up and start their medications. And having support to make it to whatever that next step might be, whether that’s a shelter on the medication or a residential treatment,” said Dr. Joanna Eveland of the San Francisco Department of Health.

We ran into Edward Gutierrez who had used fentanyl just 20 minutes ago and was ready to get help.

“I’m outside again, and I think I’ve had enough of it. So, I’m getting older, and I want to get my life back on track,” Gutierrez said.

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MORE: Volunteers help clean SF’s Tenderloin 1 piece of trash at a time in honor of Martin Luther King Jr.

Gutierrez was given shelter that night and agreed to start his medication in the morning.

“It is a pilot program, so we’re still fine tuning things, but we’ve had great success. In one month we had 300 prescriptions we were able to prescribe, nine people in rehab,” said Douglas Liu, one of the night navigators.

The next morning, we went to the Adante Hotel, where Gutierrez was taken. There, he was assigned a case worker.

We were told, at the time, Gutierrez was out getting his new meds for his treatment.

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“A person has to want help to get help,” said Andrew Pittman, a case worker at the Adante.

MORE: Medical professionals trying to meet health needs of San Francisco’s unhoused

According to the San Francisco Health Department, 27% of the Adante clients move on to a residential treatment program, while 24% continue with their medication at their shelter.

According to Pittman, the case says forcing anyone intro treatment is not the end game.

“Keeping people alive. That’s our success,” he said.

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Another client, Wesley, has continued with his treatment for the past two months after leaving the Adante hotel.

Before moving to San Francisco from Virginia, he had been drug free for 14 years, then he discovered fentanyl.

“It’s a never ending fight, you know. It’s every day. I mean, so many days I want to give up and just…Being on the streets is easy. This is the hard part, you know, getting clean and doing the things I’m supposed to do. That’s the hard part,” Wesley said.

If you’re on the ABC7 News app, click here to watch live

Copyright © 2024 KGO-TV. All Rights Reserved.

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San Francisco, CA

San Francisco Premium Outlets Opening 3 New Stores

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San Francisco Premium Outlets Opening 3 New Stores


LIVERMORE, CA — Whether you’re into fluffy shoes, high-end athleisure, or world-renowned haute couture, you’ll find something to get excited about at San Francisco Premium Outlets, which is opening three new stores this month at its South Entrance:

HEYDUDE (now open): This rapidly expanding shoe brand is already worth over $2.5 billion. Hey Dudes, now owned by Crocs, are a slip-in shoe that advertises themselves as the “lightest shoes on Earth” that are “so light, a butterfly could steal them.” They offer a variety of different options for men, women, and children, including sneakers, sandals, platform shoes, and much more.

Vuori (opening May 17): Vuori is another rapidly growing brand currently valued over $4 billion, with 35 stores across the U.S., including one in San Francisco. Vuori specializes in high-end athleisure, offering t-shirts, shorts, yoga pants, leggings, skirts, outerwear, and more.

Alexander McQueen (opens May 24): This international haute couture brand is opening the only location in Northern California, following the closure of the San Francisco store. This British design house is known for daring, outrageous, yet elegant handbags, shoes, and ready-to-wear collections.

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