New Mexico
Ruidoso fire and flooding victims frustrated with FEMA
It’s been over three months since the South Fork and Salt Fires devastated Ruidoso and the surrounding areas, causing more than $29 million in damage, and victims are frustrated with the federal government’s response.
RUIDOSO, N.M. – It’s been over three months since the South Fork and Salt Fires devastated Ruidoso area, causing more than $29 million in damage.
Since then, the community has also faced flood after flood. Luckily, they’ve gotten a break from Mother Nature, but they’re still picking up the pieces.
KOB 4 spoke to FEMA officials about how they’ve helped some fire and flooding victims. But there are residents who say they’ve been having trouble getting that help.
“It has been a nightmare. I’m telling you because I’ve gone over there like 21 times, and they haven’t responded,” said Priscilla Aguilar, a wildfire evacuee.
Aguilar and Abel Montelongo are trying to get their money back. They had to leave Ruidoso Downs because of the South Fork and Salt Fires.
According to Montelongo, FEMA was supposed to help with those costs. However, after trying to track them down several times, he never got his money back. He did get $291 in food stamps/EBT money.
But it was flooding, not the fires, that impacted Aguilar and Montelongo’s home.
“Since the rain and the water is coming into the yard and getting under the house, it’s going to ruin all the piping,” Aguilar said.
Aguilar says they didn’t get the sandbags that officials promised them. At this point, they just want answers.
“At least they should have sent us a letter saying, ‘We’re not going to help you.’ Because that’s a promise that they made, not just to us, but to the whole community,” Aguilar said.
They applied for flooding insurance after FEMA mentioned an exception with the National Flooding Insurance Program might expedite the process.
“Normally, when you buy a brand-new flood insurance policy, there is a 30-day waiting period,” said Roberto Ramirez, a director of FEMA’s hazard mitigation branch. “If you are in a post-wildfire situation, like we are in Ruidoso, those 30 days can change to one day.”
There are different qualifications. For example:
- If the fire happened on federal land
- If you bought a flooding insurance policy within 60 days of the fire being fully contained
- If the flooding results from, or was made worse by, a wildfire
“We’re still within at least those 60 days from fire containment,” Ramirez said.
According to ArcGIS data, both fires were 100% contained Aug. 26. That means you have until Oct. 25 to apply.
“In Lincoln County, there’s only 252 policies. That’s the entire county. There’s a lot of people that don’t have flood insurance. Right now, we only had 73 claims since the disaster was declared,” Ramirez said.
We reached out to FEMA on behalf of Aguilar and Montelongo. However, FEMA told us that they can’t discuss individual cases due to privacy.
KOB 4 was told that once someone receives a letter of denial, they can appeal it. Denials can also happen for a number of reasons.
FEMA sent KOB 4 the following statement:
“They have 60 days from the date that appears in the Determination Letter. That letter is not the last word.
When someone applies with FEMA, we send an Inspector to verify losses and damages, ownership of property or rental contract and identity of the person. If the applicant don’t keep the appointment the system generates a Letter.
Many times survivors don’t present sufficient evidence and FEMA ask for more documentation such as hotel receipts with letterhead, and the dates have to match with the evacuation dates, food receipts, contractors estimates are verified. Every case is unique.”
SALT LAKE CITY — A missionary for The Church of Jesus Christ of Latter-day Saints from Utah has passed away in his sleep unexpectedly Saturday in New Mexico, according to a news release from The Church.
Elder Caleb Gene Martin, 21, died from a medical cause that has not been determined, Church spokesman Sam Penrod said in a statement.
According to The Church, Martin had been serving in the New Mexico Farmington Mission since May 2024. He was from Salem, Utah.
Elder Caleb Gene Martin, 21, died in his sleep on Jan. 3 from a medical cause that has yet to be determined. He was serving in the New Mexico Farmington Mission. (The Church of Jesus Christ of Latter-day Saints)
“We extend our heartfelt condolences to his family, friends and fellow missionaries. We pray they will find comfort and strength through their faith in the gospel of Jesus Christ and feel the Savior’s love as they honor Elder Martin’s life and devoted missionary service,” the statement said.
According to the release, an autopsy is planned.
This is a developing story and may be updated.
Southeastern New Mexico will see some snow while other places will generally see cooler, more winter-like temperatures. See the latest conditions at KOB.com/Weather.
ALBUQUERQUE, N.M. — Some notable cities in New Mexico could see multiple inches of snow, along with possible wind and cooler temperatures Sunday into Monday.
There is going to be snow across the southeast. A winter storm advisory is in effect all throughout areas like Ruidoso and out toward the Texas state line. A winter storm warning for Carlsbad and even a blizzard warning for the Guadalupe Mountains. These advisories and warnings indicate it’s going to continue until Monday at 6 p.m.
How much snow might there be? Ruidoso could see a few inches, along with other higher-elevation areas. Carlsbad might even see as much as two inches and Roswell has a very good chance of snow.
Wind gusts ranged from 23 mph for Hobbs and Clovis, 25 in Santa Rosa and similar readings in other places. Temperatures could hit sub-freezing temperatures in places like Ruidoso, Roswell, Carlsbad and Hobbs. Meanwhile, Gallup and Grants could get into the single-digits. Plus, places like Albuquerque and Santa Fe will be in the 20s but the big “winner” is Alamosa, Colorado, with 2 degrees.
Chief Meteorologist Eddie Garcia shares all the details in his full forecast in the video above.
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