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Is This What Passes for a Hawaii Flight Now?

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Is This What Passes for a Hawaii Flight Now?


Has something shifted on flights to Hawaii—and not in a good way? We just flew five and a half hours across the Pacific, and we got one poured beverage, no refills, and no meal purchase option.

We were in economy—if you think that was bad, wait to hear what happened in first class.

There are no trays, promised improved snacks, or new drink options—just the bare minimum on a route United once treated like something special—a route BOH editors have been flying for over 30 years.

One beverage, poured only, and a 3/4 ounce snack.

Service began early and ended fast. Economy passengers received a single poured beverage in a plastic cup. Flight attendants made clear there would be no second beverage service and no full cans offered. If you wanted more, water would be available—and it was offered once. It didn’t even feel like a Hawaii flight. It felt like an afterthought.

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Pretzels, quinoa crisp, or stroopwafel followed. With little for the flight attendants to do, they became obsessed with the State of Hawaii Agriculture forms. They tried to collect ours early in the flight, and when it wasn’t ready, we were told we might be arrested if it wasn’t completed before landing. This was a first.

We’ve come to expect minimal service in economy, which is fine. However, this United Airlines flight from San Francisco to Kauai was different. After all, it was marketed and priced as a premium leisure route. Five plus hours in the air with one tiny drink and a small snack only questionably meets reasonable standards.

This might be why the pilot came out to extensively greet everyone before departure, trying to put everyone in a good mood before the flight, and the issues not of their making were revealed.

First class, minus the class.

Up front, things weren’t much better. Maybe they were worse. We were seated in the first row behind first class, where it was very clear: no meals were offered, and no alcohol was served. Instead, passengers received an apologetic explanation, one poured beverage, and a mileage credit as compensation.

It was a striking downgrade for a premium cabin on a long-haul Hawaii flight. There was no sense that this was a one-time issue; It felt routine. And if this is what first class looks like during peak summer travel, it raises the question: What exactly are travelers paying for?

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The real issue: a meltdown at SFO.

The flight attendants didn’t sugarcoat it—and neither will we. United’s catering operation out of San Francisco is still a mess. Things haven’t stabilized after switching from Gate Gourmet to LSG Sky Chefs, which leaves flights in disarray. Many flights are going with minimal or missing onboard service, with service items sometimes stuffed into trash bags and boarded, and nobody at United seems surprised anymore.

Before departure, United sent a text admitting the problem: “Due to a catering transition, some of our outbound flights from San Francisco may not have our typical onboard selection.” Translation: Don’t expect much at all. According to the crew, the situation won’t improve until sometime after July.

What triggered this? United replaced longtime SFO caterer, Gate Gourmet, with LSG Sky Chefs. That shift came with a fallout: hundreds of Gate Gourmet employees were reportedly laid off, and LSG rehired many of the same people under different terms. It’s unclear what that means for quality, continuity, or morale, but passengers pay the price for how United handled the transition.

What triggered problems at United?

How could a company the size of United allow this to unfold, at its largest hub west of Denver and on key longer-haul domestic routes to Hawaii, among others? It’s a mystery even the crew couldn’t explain. We were told that some crew members have refused to work routes from San Francisco until this is resolved, and given the circumstances, we can see why.

It is abundantly clear that the transition was poorly timed and badly communicated, and paying passengers have been feeling it for a long time.

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Travelers across routes have reported dry flights with no food, downgraded premium meals, and mystery substitutions. On this Hawaii flight, there was technically food. But that’s about as generous as we can be.

Navigating SFO was its own ordeal.

San Francisco International is also in the middle of a major construction project. Rob received a text from United warning: “San Francisco Airport (SFO) is currently undergoing renovations, which may require additional time to reach your gate.”

It meant the usual main entrance was closed, forcing a circuitous detour up and down and through the garage parking lot after getting off the AirTrain. Signage was limited, help was hard to find, and the layout felt more improvised than planned. Staff did their best, but the entire setup frustrated many travelers before the flight began.

This isn’t about any perks. It’s about the basics.

Most travelers flying to Hawaii from the mainland know they’re no longer getting free checked bags or a hot meal. But what’s happening now on United SFO routes is different. When five-plus-hour flights can’t offer passengers two beverages, that’s not even economy service. That’s a failure of planning.

Some others on social media said that United had warned them there would be no catering and that they should bring their food before boarding. Some reported a $15 credit from United, which at SFO wouldn’t go far for any meal.

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It’s not the crew’s fault. They were efficient and apologetic. But they’re working within severe operational limits given to them. One good thing is that United flight attendants recently secured a tentative contract that includes raises of up to 45% over five years. It doesn’t fix the catering mess, but at least their patience in the cabin might finally pay off.

We’ll be watching this all summer.

Bring your food if you’re flying from San Francisco to Hawaii this season. That includes water. Don’t count on anything onboard. And don’t assume your United Hawaii flight will feel like anything special.

The only thing that stood out on this flight was high-quality Wi-Fi across the Pacific for $8, which we shared between the two of us with a Mobile Hotspot. The Viasat Wi-Fi on the route previously didn’t work most of the time. This article was written at 30k feet.

Have you flown on any routes from United San Francisco to Hawaii recently? Was your experience the same, or better? Let us know what you saw, and we’ll keep tracking what’s going on aboard Hawaii flights from the mainland.

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No. 3 Rainbow Warriors continue winning ways against No. 6 BYU | Honolulu Star-Advertiser

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No. 3 Rainbow Warriors continue winning ways against No. 6 BYU | Honolulu Star-Advertiser


The third-ranked Hawaii men’s volleyball team had no problem recording its 11th sweep of the season, handling No. 6 BYU 25-18, 25-21, 25-16 tonight at Bankoh Arena at Stan Sheriff Center.

A crowd of 6,493 watched the Rainbow Warriors (14-1) roll right through the Cougars (13-4) for their 11th straight win.

Louis Sakanoko put down a match-high 15 kills and Adrien Roure added 11 kills in 18 attempts. Roure has hit .500 or better in three of his past four matches.

Junior Tread Rosenthal had a match-high 32 assists and guided Hawaii to a .446 hitting percentage.

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UH hit .500 in the first set, marking the third time in two matches against BYU it hit .500 or better in a set.

Hawaii has won seven of the past eight meetings against the Cougars (13-4), whose only two losses prior to playing UH were in five sets.

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Hawaii has lost six sets all season, with five of those sets going to deuce.

UH returns to the home court next week for matches Wednesday and Friday against No. 7 Pepperdine.




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Travelers Sue: Promises Were Broken. They Want Hawaiian Airlines Back.

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Travelers Sue: Promises Were Broken. They Want Hawaiian Airlines Back.


Hawaiian Airlines’ passengers are back in federal court trying to stop something most people assumed was already finished. They are no longer arguing about whether they are allowed to sue. They are now asking a judge to intervene and preserve Hawaiian as a standalone airline before integration advances to a point this spring where it cannot realistically be reversed.

That approach is far more aggressive than what we covered in Can Travelers Really Undo Alaska’s Hawaiian Airlines Takeover?. The earlier round focused on whether passengers had standing and could amend their complaint. This court round focuses on whether harm is already occurring and whether the court should act immediately rather than later. The shift is moving from procedural survival to emergency relief, which makes this filing different for Hawaii travelers.

The post-merger record is now the focus.

When the $1.9 billion acquisition closed in September 2024, the narrative was straightforward. Hawaiian would gain financial stability. Alaska would impose what it described early as “discipline” across routes and costs. Travelers were told they would benefit from broader connectivity, stronger loyalty alignment, and long-term fleet investments that Hawaiian could no longer fund independently.

Eighteen months later, the plaintiffs argue that the outcome has not matched the pitch. They cite reduced nonstop options on some Hawaii mainland routes, redeye-heavy return schedules that many readers openly dislike, and loyalty program changes that longtime Hawaiian flyers say diminished redemption value. They frame these not as routine airline integration but as signs that competitive pressure has weakened in our island state, where airlift determines price and critical access for both visitors and residents.

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What is different about this filing compared with earlier debates is that it relies on developments that have already occurred rather than on predictions about what might happen later.

The HA call sign has already been retired. Boston to Honolulu was cut before competitors signaled renewed service. Austin’s nonstop service ended. Multiple mainland departures shifted into overnight red-eyes. And next, the single reservation system transition is targeted for April 2026, a process already well underway.

Atmos replaced both Hawaiian Miles and Alaska’s legacy loyalty programs, and readers immediately reported higher award pricing, fewer cheap seats, no mileage upgrades, and confusion around status alignment and family accounts. Each of those events can be described as aspects of integration mechanics, but together they form the factual record that the plaintiffs are now asking a judge to examine in Yoshimoto v. Alaska Airlines.

The 40% capacity argument.

One of the more interesting claims tied to the court filing is that Alaska now controls more than 40% of Hawaii mainland U.S. capacity. That figure strikes at the core of the entire issue. That percentage does not automatically mean monopoly under antitrust law, but it does raise questions about concentration in a state that depends exclusively on air access for its only industry and its residents.

Hawaii is not a region where travelers have options. Every visitor, every neighbor island resident, and every business traveler depends on our limited air transportation. The plaintiffs contend that consolidation at that scale reduces competitive pressure and gives the dominant carrier far more leverage over pricing and scheduling decisions. Alaska says that competition remains robust from Delta, United, Southwest, and others, and that share shifts seasonally and by route.

Competitors reacted quickly.

While Alaska integrated Hawaiian’s network under its publicly stated discipline strategy, Delta announced its largest Hawaii winter schedule ever, beginning in December 2026. Delta’s Boston to Honolulu is slated to return, Minneapolis to Maui launches, and Detroit and JFK to Honolulu move to daily service. Atlanta also gains additional frequency. Widebodies are appearing where narrowbodies once operated, signaling Delta’s push into higher capacity and premium cabin layouts.

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Those moves complicate the monopoly narrative. If Delta is expanding aggressively, one argument is that competition remains active and responsive. At the same time, Delta filling routes Alaska trimmed may reinforce the idea that structural changes created openings competitors believe are profitable, and that markets respond when gaps appear.

What changed since October.

In October, we examined whether the case would survive dismissal and whether passengers could refile. That moment felt more procedural than what’s afoot now. It did not alter flights, fares, or loyalty programs.

This filing is different because it is tied to post-merger developments and seeks emergency relief. The plaintiffs are asking the court to prevent further integration while the merits are evaluated, arguing that each added step toward full consolidation this spring makes reversal less feasible as systems merge, crew scheduling aligns, fleet plans shift, and branding converges.

Airline mergers are designed to become embedded quickly, and once those pieces are fully intertwined, unwinding them becomes exponentially more difficult, which is why the plaintiffs are pressing forward now rather than waiting any longer.

The DOT conditions and the defense.

When the purchase of Hawaiian closed, the Department of Transportation imposed conditions that run for six years. Those conditions addressed maintaining capacity on overlapping routes, preserving certain interline agreements, protecting aspects of loyalty commitments, and safeguarding interisland service levels.

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Alaska will point to those commitments as evidence that consumer protections were built into the core approval. The plaintiffs, however, are essentially claiming that those conditions are either insufficient or that subsequent real-world changes undermine the spirit of what travelers were told would remain. That tension between formal commitments and actual experience is at the core of this dispute.

Hawaiian had not produced consistent profits for years.

That is the actual financial situation, without sentiment. Alaska did not spend $1.9 billion to preserve Hawaii nostalgia. It purchased aircraft, an international and trans-Pacific network reach, and a platform it thinks can return to profitability under tighter cost control.

What this means for travelers today.

Nothing about your Hawaiian Airlines ticket changes because of this filing. Flights remain scheduled. Atmos remains the reward program. Integration continues unless a judge intervenes.

However, Alaska now faces a renewed court challenge that points to concrete post-merger developments rather than speculative harm. That scrutiny alone can bring things to light and influence how aggressively future route decisions and loyalty adjustments occur.

Hawaiian Airlines’ travelers have been vocal since the start about pricing, redeyes, lost nonstops, and loyalty devaluation. Others have said very clearly that without Alaska, Hawaiian might not exist in any form at all. Both perspectives exist as background while a federal judge evaluates whether the integration should be impacted.

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You tell us: Eighteen months after Alaska took over Hawaiian, are your Hawaii flights better or worse than before, and what changed first for you: price, schedule, routes, interisland flights, or loyalty programs?

Lead Photo Credit: © Beat of Hawaii at SALT At Our Kaka’ako in Honolulu.

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Lawsuit claims Hawaiian-Alaska Airlines merger creates monopoly on Hawaii flights

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Lawsuit claims Hawaiian-Alaska Airlines merger creates monopoly on Hawaii flights


HONOLULU (HawaiiNewsNow) – An effort to break up the Hawaiian and Alaska Airlines merger is heading back to court.

Passengers have filed an appeal seeking a restraining order that would preserve Hawaiian as a standalone airline.

The federal government approved the deal in 2024 as long as Alaska maintained certain routes and improved customer service.

However, plaintiffs say the merger is monopolizing the market, and cite a drop in flight options and a rise in prices.

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According to court documents filed this week, Alaska now operates more than 40% of Hawaii’s continental U.S. routes.

Hawaii News Now has reached out to Alaska Airlines and is awaiting a response.

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