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Insurance plan mix-up left 20,000 Colorado Anthem customers out-of-network with UCHealth

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Insurance plan mix-up left 20,000 Colorado Anthem customers out-of-network with UCHealth


Thousands of Anthem BlueCross BlueShield customers who bought an insurance plan that said it included UCHealth got a surprise earlier this summer when they learned the health system actually wasn’t in-network.

Anthem sells two general types of plans on the individual marketplace: those labeled Pathway, which include UCHealth hospitals and doctors, and Pathway Essentials, which don’t. The plan description on the Connect for Health Colorado website mistakenly listed UCHealth as in-network for both types of plans.

Mistakes like that are rare, and this one triggered an open enrollment period from May to July for people who want to switch plans, said Nina Schwartz, senior director of policy and external affairs at Connect for Health Colorado.

When patients go to an in-network provider, they pay an agreed-upon share of their care costs. If they go to an out-of-network provider, they can get stuck with a bill for the difference between the amount their insurer paid and their provider charged. Federal and state law prohibits such “surprise bills” in the case of emergencies, but not for scheduled care.

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Dan Weaver, spokesman for UCHealth, said the system knew it wasn’t in-network with the Essentials plans, so the incorrect information had no effect on its operations. The system screens patients so they know if they’re going out-of-network for care, he said.

Anthem estimated about 20,000 people, out of roughly 1.5 million customers in Colorado, had purchased plans involved in the mix-up. It didn’t have information about how many had switched because of it. The company attributed the mistake to a computer error.

“The health of our members is our top priority and we worked quickly with Connect for Health Colorado and the Division of Insurance to correct this mistake,” spokeswoman Emily Snooks said in a statement.

Chris Citron, of Denver, said the news was confusing for her family. She manages an adult relative’s health insurance, and said she had chosen the plan specifically so her relative could stay with familiar doctors, who work at UCHealth.

“I was incredulous,” she said. “I thought that was bait-and-switch.”

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The letter customers received said they could continue to see UCHealth doctors at in-network rates for the rest of the year if another provider had referred them to the health system. But Citron said it hasn’t worked out easily for her family so far. She called Anthem multiple times to verify that her relative’s appointment would be covered at in-network rates, but still got an out-of-network bill that she’s trying to sort out.

Ideally, she’d like to sign up with a new plan to keep UCHealth in-network for her relative next year, but isn’t sure if she’ll be able to find one. Most plans sold on the individual marketplace for Denver don’t include that health system.

“I’m really worried, because there are hardly any alternatives,” she said.

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Twitter reacts to another Bo Nix comeback vs. Texans

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Twitter reacts to another Bo Nix comeback vs. Texans


The Denver Broncos have made significant work of the fourth quarter this season. Denver has outscored opponents 80-26 in the final 15 minutes during their six-game win streak, which have led to some heart-pounding games from the Broncos this year. Denver has scored 96 points in the final 15 minutes this season, tied with the Green Bay Packers for the most in the NFL.

In Sunday’s win over the Houston Texans, the Broncos entered the final frame down 15-7, before promptly scoring a touchdown and two-point conversion to tie the game with just over 12 minutes left. Bo Nix then led a final Denver drive to kick the game-winning field goal as time expired. Sunday marked the Broncos’ fourth fourth quarter comeback this year, tied with the Tampa Bay Buccaneers for the most this season. Twitter lit up after Nix’s latest great escape.

The Broncos now have a short week to prepare for the Las Vegas Raiders on Thursday Night Football.

Social: Follow Broncos Wire on Facebook and Twitter/X! Did you know: These 25 celebrities are Broncos fans.

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First memorial to Flight 629 bombing, one of Colorado’s deadliest mass murders, unveiled in Denver

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First memorial to Flight 629 bombing, one of Colorado’s deadliest mass murders, unveiled in Denver


There is a distinct before and after the night of Nov. 1, 1955, when a United Airlines flight exploded over a sugar beet field near Longmont, killing all 44 people on board in one of the deadliest mass murders in Colorado history.

There is before Susan Morgan lost her parents, Stewart and Anne, at 12 years old because a Denver man, Jack Gilbert Graham, put a homemade bomb in his mother’s suitcase.

Graham bought a life insurance policy as he escorted his mother, Daisie King, to the gate for United Airlines Flight 629 at Stapleton Airport. She unknowingly carried 25 sticks of dynamite, timed to explode after the Portland, Oregon-bound flight took off.

There is before Dave Benedict learned, at 3 years old, that he would never meet his grandparents, James and Sarah Dorey, because they were killed when a bomb exploded on their flight to visit him for the first time.

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Now 70 years after the bombing of Flight 629, families of the 44 victims gathered at the former Stapleton control tower for the unveiling of Colorado’s first memorial to the tragedy.

“Today’s commemoration is not just about what happened in 1955, it’s about who we became because of it,” FBI Special Agent in Charge Mark Michalek told hundreds of people gathered at the FlyteCo Tower on Saturday morning.

A military aircraft flies over a large American flag hanging above dozens of supporters and family members attending the United Flight 629 Memorial dedication at the FlyteCo Tower on Nov. 1, 2025, in Denver. (Photo By Kathryn Scott/Special to The Denver Post)

It was also about healing, Benedict said. He thought this weekend would include a dinner, maybe, and was at a loss for words to describe what the ceremonies and events organized by the Denver Police Museum and dozens of other organizations and volunteers meant to him.

“The ability to listen to other people’s stories and to hear what carrying 70 years of unspoken pain has been like… we’re hearing that over and over again,” he said. “Very few of the victims’ children or spouses had any context in which to talk about this, to work through it or process it, so that’s happening now.”

In the decades after losing her parents, Morgan came to realize she also had lost her life as she knew it and who she thought she would become, she said.

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Family members watch as red roses are place on a new memorial in front of the FlyteCo Tower, the former airport control tower, in honor of those killed aboard United Flight 629 in 1955. Dozens of supporters and family members of those who were aboard the flight, gather for a 70th Anniversary Memorial Dedication on Nov. 1, 2025 in Denver. (Photo By Kathryn Scott/Special to The Denver Post)
Family members watch as red roses are place on a new memorial in front of the FlyteCo Tower, the former airport control tower, in honor of those killed aboard United Flight 629 in 1955. Dozens of supporters and family members of those who were aboard the flight, gather for a 70th Anniversary Memorial Dedication on Nov. 1, 2025 in Denver. (Photo By Kathryn Scott/Special to The Denver Post)

But even knowing the darkness that became part of her life, Morgan told the crowd of families, first responders, investigators and court officials, she cannot wish that it never happened. That she had never created her “second family,” or viewed the world with clear eyes.

Family members and supporters watch as red roses are placed on a new memorial in front of the FlyteCo Tower, the former airport control tower, in honor of those killed aboard United Flight 629 in 1955. The dozens of supporters and family members of those who were aboard the flight, gather for a 70th Anniversary Memorial Dedication on Nov. 1, 2025 in Denver. (Photo By Kathryn Scott/Special to The Denver Post)
Family members and supporters watch as red roses are placed on a new memorial in front of the FlyteCo Tower, the former airport control tower, in honor of those killed aboard United Flight 629 in 1955. The dozens of supporters and family members of those who were aboard the flight, gather for a 70th Anniversary Memorial Dedication on Nov. 1, 2025 in Denver. (Photo By Kathryn Scott/Special to The Denver Post)

“I’m among a large group of people whose lives have been scarred by the same tragedy as mine,” Morgan said. “That sense of something shared is a remarkable thing.”

It’s not clear why it took so long to create a memorial to the bombing, although some officials on Saturday speculated the scattered nature of the victims’ families – only one, Daisie King, was from Colorado – played a part.

But each one had a story, former Denver Police Department Deputy Chief William Nagle told the crowd. Nagle read out name after name, describing the life behind each one.



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Denver mom turns backyard into emergency food pantry on Halloween amid SNAP benefit uncertainty

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Denver mom turns backyard into emergency food pantry on Halloween amid SNAP benefit uncertainty


DENVER — A Denver woman turned her backyard into an emergency food pantry on Halloween, hoping to fill a need while federal food assistance remains uncertain.

Joanna Rosa-Saenz organized the grassroots food drive after hearing about food insecurity in her northwest Denver neighborhood.

“We live in America. We shouldn’t be hungry, we shouldn’t be hungry,” said Rosa-Saenz. “And I don’t want anyone on my block to be hungry.”

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Donations starting to pile up in Joanna Rosa-Saenz’s backyard.

Federal judges in two separate cases ruled Friday that the Trump administration cannot suspend Supplemental Nutrition Assistance Program (SNAP) benefits during the government shutdown.

The Massachusetts ruling came after about two dozen states sued the federal government, arguing the Agriculture Department’s plan to halt all SNAP payments starting Nov. 1 would unlawfully cut off aid to millions of low-income families.

The Agriculture Department had argued it could not legally tap contingency funds to keep the program running. But the judge disagreed and ordered the agency to report back by Monday on how it will fund benefits. Under the ruling, payments could still be temporarily reduced depending on available funds.

Around the same time, the Massachusetts decision was issued, a federal judge in Rhode Island delivered a similar ruling from the bench. That case was brought by cities and nonprofit groups, and the court likewise found the administration must use available funds to continue providing benefits.

President Donald Trump indicated his administration would comply with the rulings, but accused the courts of issuing conflicting opinions and is seeking more clarity on how SNAP should be funded.

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Judges say Trump administration can’t suspend SNAP benefits during shutdown

Despite the rulings, it’s unclear when and how much assistance will be given out for the month of November.

With the need still there, Rosa-Saenz opened her backyard to the public Friday afternoon and asked the community to drop off canned goods while trick-or-treating.

The emergency food pantry now holds essential items like canned and dry goods, personal hygiene products and baby items.

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Joanna Rosa-Saenz organizing donations in her Denver backyard.

Rosa-Saenz, a single mother of three, told Denver7 she understands the challenges many families are facing today because she is a former SNAP recipient.

“I remember having to stand in line for a food box, things like that,” Rosa-Saenz said.

But to get the food drive up and running, Rosa-Saenz knew she needed help. Several nonprofits joined the effort, including Lacy McDonald, executive director of Outer Haven, a nonprofit working to reduce youth inequities.

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Pictured: Lacy McDonald, executive director of Outer Haven.

“One phone call can turn into this,” said McDonald. “And this is just a little snippet, so think what we could do together as a whole city.”

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Before trick-or-treating started Friday night, more than 900 pounds of food had been collected for Rosa-Saenz’s backyard.

“That’s what community is,” she said. “Community is stepping up, working together and really making unity in the community.”

Scripps News Group contributed to this report.

If you would like to donate, below is a list of donation locations:

  • 4229 Irving St. in Denver.
    • Open from Nov 1 through Nov. 10
    • Donations can be dropped off from 10 a.m. to 12 p.m. and 4 p.m. to 6 p.m. daily
  • 5123 Chase St. in Denver
    • Open from Oct. 31 through Nov. 2
    • Please place donations at the end of the driveway
  • Moonflower Coffee, located at 4200 W Colfax Ave. in Denver
    • Open 9 a.m. to 4 p.m. daily

These are the most needed items:

  • Ramen, pasta, rice, cereal
  • Canned tuna, chicken, beans, soup
  • Canned fruits & veggies
  • Peanut butter & jelly
  • Baby food, formula, diapers & wipes
  • Menstrual products, toothpaste & soap
  • Denver7 Gives has created a campaign to help Coloradans struggling with food insecurity. Click on the form below and select “Help Fight Food Insecurity“ to donate.





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