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Denver Paramedic dispatchers prove to be resourceful during system outages

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Denver Paramedic dispatchers prove to be resourceful during system outages


This summer, a widespread CrowdStrike outage caused a ripple effect across many sectors, including airline travel, banking, retail, and hospital operations.

However, at Denver Health, the impact was minimal thanks to their swift recovery and the resilience of their systems. The hospital’s paramedic dispatchers train for this exact problem by practicing some old-school methods.

At the heart of Denver’s emergency response is the 911 dispatch center, a bustling hub where Denver Health paramedic dispatchers respond to emergency calls.

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When the computer systems went down, the dispatchers faced a challenge, but not an impossible one or one they hadn’t seen before. Instead of faltering, they moved to a backup plan that ensured no call for help went unanswered.

So far this year, Denver Health paramedic dispatchers have responded to 94,000 calls. Lt. Josh DeBell says his team is already on track to break last year’s record of 137,000 calls.

“A few weeks ago, in July… it was our busiest call day on record, I believe, and we ran 500 calls in a 24-hour period,” DeBell said.

According to DeBell, a typical day involves about 50 ambulances from start to finish for 24 hours. This is why it is essential for Denver paramedic dispatchers to have a backup system in case of a computer system failure.

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“When our systems are down, you should not notice a difference,” DeBell said.

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Instead of relying on technology, the dispatchers use a piece of paper, magnets, and a map.

“If you want to raise the blood pressure in the room just a little bit, just say ‘magnet board,’ just set it out,” DeBell said.

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When technology failed, dispatchers used a magnetic map to track ambulance locations throughout the city. Calls were managed through paper intake forms, and runners delivered these forms to agencies such as emergency medical services.

“It has all of the post marks, and we also have magnets that correspond to different ambulances in the system,” DeBell said.

It takes dispatchers about two minutes to set up, demonstrating the preparedness and adaptability of the team.

“Our goal is to mirror what the system is actually doing on this magnet board; the dispatchers are highly trained in this and in geography,” DeBell said.

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Each emergency service in Denver—police, fire, and medical—has its own protocol for handling downtime. While the dispatchers at Denver Health rely on paper forms and magnetic maps, police and fire departments have their own procedures that serve their specific needs and responsibilities.

“This is essential because this does happen, whether it’s planned or unplanned. We practice this very regularly,” DeBell said.

September is National Preparedness Month.

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Broncos designate LB Drew Sanders for return from injured reserve

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Broncos designate LB Drew Sanders for return from injured reserve


Broncos linebacker Drew Sanders was back on the practice field Saturday for the first time in 5 1/2 months. Denver designated Sanders to return from injured reserve. He had last practiced July 26 in training camp, when he suffered a torn ligament in his foot and then had surgery. The Broncos did not put Sanders […]



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Broncos offensive line is the engine that drives offense

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Broncos offensive line is the engine that drives offense


I’ve been covering the Denver Broncos for his entire career and I remember writing up some pretty harsh criticism of his play early on — especially in regards to holding penalties. I recall at one point he was committing holding penalties at a record-breaking rate. He was so far above the rest of the field that he’d break charts if anyone tried to chart it. The best part of that saga is that he never let the outside noise (from me and many others) get to him. He worked on his craft and he got better. And then got even better to the point where it is pretty clear that he is one of the best left tackles in all of football. He is going to go down as one of the best tackles in franchise history too when its all said and done. It’s a great comeback story.

All that said, he wasn’t the only one of the Broncos players on that offensive line to make an impact with guard Quinn Meinerz also being named a PFF All-Pro player. The whole offensive line has been dominant in nearly every category and is the main engine that has driven the offenses successes this season.

4) Denver Broncos
Team OLi Grade: 83.0
Best-Ranked OL: Garett Bolles, 89.0 (7th overall, 3rd position)
Worst-Ranked OL: Alex Palczewski, 63.5 (159th overall, 61st position)

And one more to complete the picture comes from Sharp Football Analysis who has the Broncos ranked fifth-overall in their NFL Offensive Line Stats:

There is so much evidence that shows the trenches on both side of the ball is what has brought the success of the 2025 Broncos. It’s an area that Sean Payton has said in the past is always an area of focus. He knows you don’t win consistently if your team is being dominated in the trenches.

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Here’s how the NFL typically handles the top seeded team’s Divisional Round schedule

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Here’s how the NFL typically handles the top seeded team’s Divisional Round schedule


As the number one seed in the AFC, the Denver Broncos could end up playing on either Saturday or Sunday. It all comes down to which teams win during Wild Card weekend.

Head Coach Sean Payton was asked about the potential Divisional Round schedule and he said nothing is finalized. However, the NFL has been known to follow a certain schedule that could end up with the Broncos playing on Saturday if either the Buffalo Bills or Los Angeles Chargers win on Sunday and they’d play the following Sunday only if they had to wait until Monday for the outcome of the Houston Texans and Pittsburgh Steelers game.

The other thing with that extra week off is about preparation. One of the better questions the media asked of Payton on Friday was whether or not they do more advanced scouting on potential opponents they have not yet played this season.

“Look, there are four options,” Payton said. “One is in the division. We’ve played one two years in a row—or it feels like that with Houston. Buffalo. We’ll break down kind of all four and then look at… We’ll have personnel reports on the four… You do have enough time to look at third down, look at personnel packages, study situational football. I think that’s pretty common when you look at playoff history. A lot of times, you end up with a division team sometimes in the first round. I know that’s happened a number of times over the years with me. It’s hard to gauge how these other games are going to go not having spent much time looking at New England. [We’ve] seen Jacksonville. It’s one of those where you just watch them. You’re working while you watch them. You’re working on each plan, and then you go from there.”

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I came away feeling like Payton and the Broncos know two of their potential opponents fairly well. The other two will get some high level review, but nothing super deep as there just isn’t enough time. That is saved for this coming week when the opponent is finalized.

Payton and his staff have some great experience coaching in the playoffs, so this young Broncos team should be well-prepared for their football game.

Frankly, I like the idea of the Broncos getting their game out of the way early. Give Payton and his staff an extra day to begin the prep work needed for the AFC Championship game provided they come out with a win in the Divisional Round.



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