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Real estate problems move up to 3rd on Colorado’s Top 10 consumer complaint list

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Real estate problems move up to 3rd on Colorado’s Top 10 consumer complaint list


Consumer complaints and inquiries filed with the state surged 20% last year, with housing-related and imposter scams driving much of the increase, according to an annual update from Colorado Attorney General Phil Weiser.

The attorney general’s office received 24,473 complaints last year, which surpassed the previous record of 20,390 set in 2023. The top category with around 1,670 complaints in each of the past two years involves retail sales — everything from defective products to impossible-to-cancel subscriptions.

Professional services represented the second biggest category of complaints and unlike retail, which was flat, incidents rose by nearly 30%. Complaints in that area centered on warranties, shoddy workmanship, and problems tied to legal and other professional services.

Real estate sales and services complaints, which had ranked 10th on the 2023 list, shot up to the third spot, going from 520 to 1,272 complaints, a 145% increase.

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Consumer advocates have focused more attention on questionable practices like the use of algorithms that reduce rent competition and undisclosed charges or junk fees that zing renters after the fact, such as fees for package delivery or for moving out. Weiser has pursued action against real estate companies like RealPage and GreyStar alleging their practices harm consumers. The increase in complaints may reflect greater awareness as well as firms trying to push the limits of acceptable behavior.

Consumers also appear to be struggling more with imposter scams and business impersonations, where complaints went from 808 to 1,205, or more than 50%. Banks, government agencies, tech support, online retailers, delivery firms — the list of businesses being impersonated is long.

Weiser notes that the prevalence of social media accounts combined with the rise of artificial intelligence technology now allows scammers to take voice recordings or photos and use them to craft highly customized and believable messages.

More broadly, scammers can gain personal information, such as the name of a target’s bank, and then combine it with a spoofed or false caller I.D. number, overcoming the normal caution people might show.

“Stay nervous,” Weiser advised. “When someone contacts you by phone, text, or social media, don’t assume what is being said is real. You have to start from the opposite assumption. Assume it isn’t true.”

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His advice is to hang up or ignore an email or text and then directly contact the supposed source of the call if there is any doubt. Don’t use the number provided in a text, email or showing up on the caller ID.

Weiser notes that the record number of complaints not only points to too many consumers being treated unfairly but also to greater public awareness of the website his office runs to gather complaints StopFraudColorado.gov. He also noted that his office has been able to secure $500 million in “refunds, restitution, credits, and debt relief for Colorado consumers” since he took office.

The Colorado Public Interest Research Group, or CoPIRG, also released a list of tips on Monday to help consumers better secure their data. One is to store sensitive financial documents in the cloud, which can prove especially helpful in the event of a disaster or an emergency evacuation.

Given how much sensitive personal data is floating around on the dark web after data breaches, consumers are urged to freeze credit reports with all three national bureaus. That will block attempts by scammers to set up new credit lines or loans under a victim’s name. The task takes about 30 minutes and is free of charge, but fewer than one in 10 consumers have ever implemented a freeze. U.S. PIRG provides a guide on how to freeze a credit report.

Under the Colorado Privacy Act, consumers have the right to install a browser tool that automatically blocks the sale of personal data by any websites visited. For Google Chrome, the extension is called Privacy Badger. CoPIRG has a guide on how to install and use the extensions.

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Avalanche discipline, power play falters, Central Division lead shrinks in 5-2 loss to Wild

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Avalanche discipline, power play falters, Central Division lead shrinks in 5-2 loss to Wild


The Colorado Avalanche had a chance Thursday night to regain some real separation between them and the Minnesota Wild.

It didn’t happen, and special teams were again an issue.

Minnesota’s Joel Eriksson Ek scored a pair of power-play goals, while the Avalanche took too many penalties and did not convert its chances with the extra man in a 5-2 loss at Ball Arena. The Wild scored on two of six power plays, both in the second period, then added a shorthanded goal into an empty net for good measure.

“We took six (penalties). Six is too many, especially against a power play like theirs,” Avs coach Jared Bednar said. “We had a slow start to the second and then just kind of started getting going, then took a bunch of penalties and kind of took the momentum away and swung it back in their favor again.”

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Mackenzie Blackwood was excellent early in this contest and stopped 31 of 34 shots for the Avs in his first start since the Olympic break. Colorado, which went 0-for-3 on the power play, has not scored an extra-man goal in back-to-back games since Dec. 31 and Jan. 3. The Avs are 2-for-31 with the man advantage since Jan. 16, and at 15.1% are last in the NHL.

The Wild are now just five points behind the Avs in the Central Division, though Colorado has two games in hand. Filip Gustavsson made 44 saves for the visitors.

“I think we crated enough chances to win the hockey game,” Bednar said. “We give up the (second power-play goal) and that’s the difference in the hockey game for me. We had a chance (on the power play) … we score and it’s a tie game. We haven’t had an easy time capitalizing on some of our chances that we created in the last month.

“I’d like to see that turn around a little bit.”

Minnesota took advantage of three penalties on Colorado in a span of 53 seconds to take the lead with 2:23 left in the second period. Captain Gabe Landeskog was sent to the box for elbowing Eriksson Ek away from the play at 14:15 and Valeri Nichushkin was called for cross-checking at 15:04.

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That gave the Wild a 5-on-3, but it went from bad to worse in a hurry for the home side. Brock Nelson won the 3-on-5 in his own end, but Brent Burns’ backhanded attempt to clear the puck out of the zone went into the stands for a delay of game.

Minnesota had a 5-on-3 for 1:56, which Colorado successfully killed off, but because Burns’ two minutes didn’t start until Landeskog’s penalty ended, there was more 5-on-4 time and Eriksson Ek scored his second of the night. The Swedish Olympian was trying to send a cross-crease pass to Kirill Kaprizov, but it hit the inside of Blackwood’s right leg and pinballed across the goal line.

Because of the extended penalty time, both Eriksson Ek and Boldy officially logged a shift of more than four minutes, leading to that goal.

“I’m not a big fan of the penalties we took, necessarily,” Landeskog said. “Obviously, mine is a penalty. Val, I felt like he was protecting himself and Burns, that’s a penalty. There’s nothing to argue about there. But yeah, that tilts the ice for sure and just gives them unnecessary momentum.

“So yeah, undisciplined and we’ve got to be better there for sure.”

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Eriksson Ek put Minnesota in front at 7:48 of the second period. Cale Makar was called for slashing when his one-handed swipe while Yakov Trenin was attempting to shoot from the left wing. Trenin’s stick broke, so Makar went to the box.

Blackwood made the initial save on Matt Boldy’s shot from the high slot, but Eriksson Ek was there near the left post to clean up the rebound.



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Firefighters stop spread of wildfire in Colorado’s Golden Gate Canyon

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Firefighters stop spread of wildfire in Colorado’s Golden Gate Canyon



Late Thursday morning, a house fire spreading into the nearby woods in Colorado’s Golden Gate Canyon prompted officials to issue a pre-evacuation order to nearby residents. Firefighters have since brought the blaze under control.

According to the Jefferson County Sheriff’s Office, a house fire broke out around 11:30 a.m. in the 10600 block of Ralston Creek Road in Golden Gate Canyon, located around 25 miles west of Denver. The fire then began to spread into the nearby trees and grass.

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Jefferson County Sheriff’s Office


Multiple fire units quickly responded to the scene, and the JCSO issued a pre-evacuation notice to all residents within a three-mile radius, warning them to be prepared to leave at a moment’s notice.

At 12:34 p.m., the sheriff’s office announced that the fire is no longer spreading and the burn area has been contained to less than an acre. A photo shared by JCSO shows a structure nearly completely destroyed by the fire.

Pre-evacuation orders were lifted around 1 p.m.

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Toyota Game Recap: 2/25/2026 | Colorado Avalanche

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Toyota Game Recap: 2/25/2026 | Colorado Avalanche


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