California
Opinion: California utilities have lofty climate goals. Too bad their customers are in the dark
Regardless of the presidential election results, the clean energy transition is still a major priority for the nation’s electric utilities. Perhaps nowhere in the world is the pressure more intense than in Southern California, where the demands on the power grid are high and many residents are well acquainted with the consequences of aging, unsuitable infrastructure.
Many electric utilities now consider sustainability crucial to their overall strategy. However, as evidenced by countless examples of conservatives being elected on anti-environmental platforms, the majority of consumers just aren’t thinking that much about clean energy.
For the past four years, my team at J.D. Power and I have been analyzing customer awareness of and support for utilities’ climate programs and goals in an annual Sustainability Index. Without fail, we found that very few customers have any awareness of their utilities’ clean energy goals. This year’s index found that just 22% of customers knew their utilities had such goals, a figure that was even lower in previous years.
I experienced one aspect of this phenomenon as a consumer when I went through the grueling process of learning about and applying for California and federal rebates for an energy-efficient heat pump system I installed in my home last year. Even though I wrote about that ordeal for The Times and heard from consumers who had similar experiences, I have yet to get any response from my utility. Heat pumps have been a cornerstone of clean energy transition efforts, but when it comes to installing and using them and understanding their benefits, utilities are leaving consumers on their own.
A deep dive into my combined electric and gas bills showed that my total expenses dropped 3% in 2024 compared with the same period in 2022, before I began installing the system. And because average unit electricity prices increased by more than 20% in the interim, my adjusted heating costs are down more than 23%. In addition, I now have the benefit of air conditioning during summer heat waves, which I did not have prior to the conversion.
But before I could even begin to understand the extent of these benefits, I had to download reams of data from Pacific Gas & Electric Co.’s data hub, build a spreadsheet to organize and chart my energy use and utility billing trends, and cross-reference everything with federal greenhouse gas equivalency calculations. Does anyone think an average consumer would go through all this?
The experience illustrated the chasm between the way utilities communicate about environmental responsibility and the way consumers live it. The fact is, if any utilities are ever going to meet their sustainability targets — many of which call for reaching net zero greenhouse gas emissions by 2030 — they are going to need their customers to change their behavior. But given that few customers are even aware of these priorities, and that most are far more concerned about affordability than they are about sustainability, there is a complete disconnect between utility and customer goals.
But these goals can be aligned if the companies explain and promote them clearly and convincingly. We’re living through a historic transformation that has the potential to reinvent heating and cooling, travel and more. Smart-grid technologies can put individual homeowners at the center of the energy storage and transmission system. None of that will happen without massive consumer buy-in.
Utilities should be launching bold outreach strategies, investing in customer education on how to save money (and pollution) by adopting new technologies, and making it easy for consumers to help them reach their environmental goals. But most utilities are instead wasting their time talking about lofty sustainability targets that lack the substance and support they need to become reality.
Electric utilities have a huge opportunity to help customers save money and improve their experience, increase their own revenue and meet their clean energy goals. To do so, they need to start understanding and communicating effectively with their customers.
Andrew Heath is the vice president of utilities intelligence at J.D. Power.
California
California DOJ cracks down on hospice fraud. Takes shot at Trump Administration
From one crackdown on hospice fraud to another.
A few weeks ago, the FBI arrested multiple people in Southern California that were accused of defrauding the government for millions of dollars.
In a more recent announcement last Thursday, California’s State Attorney General Rob Bonta held a press conference to announce a fraud bust of their own.
“Operation Skip Trace uncovered and ended a hospice fraud scheme that defrauded Medi-Cal of $267 million,” Bonta said. “So just to be clear, a quarter billion dollars over funds that are paid for by California taxpayers, funds that are meant to provide care to Californians in need. It is unacceptable. It is illegal and we will not stand for it.”
The operation saw a total of 21 suspects charged as a result and dismantled a major hospice fraud scheme, with two handguns and over $750 thousand in cash seized as well.
According to the state’s attorney general, this is just one of the many cases over the years the state has cracked down on.
“This is just the latest example of the California DOJ’s longstanding ongoing and successful efforts to combat hospice and medical fraud,” Bonta said. “We have been doing this work for years. We’ve been doing it successfully before certain people in this country decided to think about it for the first time. We will continue to do this work. Heads down, sleeves rolled up, important investigative work, prosecutorial work.”
He added to that by taking a shot at the Trump Administration’s latest fraud operations.
“While healthcare fraud might be President Trump’s shiny new political talking point, the California DOJ has been going after healthcare fraud since 1979,” Bonta said. “For decades, Trump is late to the party. Protecting taxpayer dollars and protecting programs sick and vulnerable Californians rely on have been our priority for nearly five decades.”
Governor Gavin Newsom also spoke out about this latest crackdown while taking a shot of his own at President Trump.
In a post to “X” the Governor’s Press Office wrote in part quote…
“California has been cracking down on hospice fraud long before Trump gutted oversight and pardoned the architect of the biggest health care fraud scheme in U.S. history.”
State Republicans have responded to this latest announcement from Attorney General Bonta, calling for a special session to demand accountability from the Governor on widespread fraud.
California
Xavier Becerra surges in poll after Eric Swalwell drops out of California governor’s race
A new poll shows a major shift in the California governor’s race after former Rep. Eric Swalwell, who was once a frontrunner, dropped out of the election following several allegations of sexual misconduct.
“This definitely throws this race into even more volatility, creates a huge vacuum,” Pomona College politics professor Sara Sadhwani said.
According to the new numbers, Xavier Becerra, the former state attorney general and Health and Human Services Secretary under President Biden, is surging in popularity.
In Emerson College’s Inside California Politics poll, Becerra is now polling at 10%, a seven-point jump since March.
Republican Steve Hilton remains in the lead with 17%, followed by Riverside County Sheriff Chad Bianco at 14%.
Among Democrats, billionaire Tom Steyer leads the pack with 14%, followed by Becerra and former Rep. Katie Porter at 10% each. San Jose Mayor Matt Mahan sits at 5%.
The poll showed that 23% of voters remain undecided.
“Xavier Becerra should be the happiest of them all because he’s the biggest move in this survey,” said Zev Yaroslavsky, director at UCLA’s Luskin School of Public Affairs.
Emerson College conducted the poll right after Swalwell dropped out of the race and President Trump endorsed Hilton.
“I believe over time, because Trump has endorsed Hilton for the governorship, that Hilton will continue to edge up and Bianco by definition will have to go down,” Yaroslavsky said.
Last weekend, the California GOP held its convention, and, similar to the Democrats, the party did not make an endorsement. However, Bianco received the most votes from the GOP delegates.
“We’re extremely happy with how it came out,” Bianco said. “There was a lot of effort put in by my opponent. Hundreds of thousands of dollars to try and win this election.
With the large number of undecided voters, Yaroslavky believes that the race is still in the air.
“It’s still early,” Yaroslavsky said. “It’s a little less than seven weeks before the election. The ballots go out at the beginning of next month. People, at least 30%, still haven’t made up their mind.”
In the state’s primary system, only the top two vote-getters in the June primary will advance to the November general election.
California
Here are the candidates in the running to be California’s next governor
The race to replace California Gov. Gavin Newsom, who terms out after this year, is ramping up with voters able to cast ballots soon.
The stunning collapse of Eric Swalwell’s campaign has upended the wide-open contest where no Democratic candidate has emerged as a clear frontrunner and mail-in voting is scheduled to start in May
California has an unpredictable top-two primary system that puts all candidates on one ballot, with only the top two vote-getters advancing to November, regardless of party. Despite their party’s dominance in the state, Democrats fear their crowded pool of candidates will divide the party’s vote and allow two Republicans to advance.
Here’s a look at the prominent candidates:
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