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Support family from afar by controlling their screen with FaceTime

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Support family from afar by controlling their screen with FaceTime

Staying connected with family members who live far away can be challenging. However, with the latest update to iOS 18, Apple has introduced a game-changing feature that allows you to remotely control a family member’s screen during a FaceTime call. 

This can be incredibly helpful for providing tech support or guiding them through complex tasks on an iPhone or iPad. 

Let’s dive into how this feature works and how you can make the most of it.

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A woman on a FaceTime call  (Kurt “CyberGuy” Knutsson)

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Benefits of remote control

This feature is particularly useful for tech support because it allows you to help family members troubleshoot issues or learn how to use new apps. It also provides guided assistance, enabling you to walk someone through a process step-by-step, such as setting up a new device or configuring settings. Additionally, it enhances communication by making it easier to explain complex tasks without the frustration of miscommunication.

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How to update to iOS 18

First, you’ll want to update your software to iOS 18. Here’s how to do it on your iPhone.

  • Unlock your iPhone and tap on the Settings app.
  • Scroll down and select General.
  • Tap on Software Update. Your device will check for available updates.
  • If iOS 18 is available, you will see an option to Download and Install. Tap on it.
  • If prompted, enter your device passcode.
  • Read through Apple’s terms and conditions, then tap Agree to proceed.
  • Your device will download the update and then install it. This process may take some time, so ensure your device is connected to Wi-Fi and has sufficient battery life or is plugged into a charger.

Once the installation is complete, your iPhone will restart, and you’ll be running iOS 18 with all its new features.

CREATE CUSTOM VISUALS ON YOUR IPHONE WITH IMAGE PLAYGROUND IN IOS 18.2

Steps to update your iPhone software (Kurt “CyberGuy” Knutsson)

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How to use remote control in FaceTime

With iOS 18, Apple has expanded the capabilities of FaceTime to include remote screen control. This feature is part of SharePlay, which was initially introduced in iOS 15.1 for content sharing. Now, it allows users to share their screen and even pass control to another person during a FaceTime call. 

To get started, both you and the person you want to help need to have iOS 18 installed on your devices. Before someone can remotely control your screen, that person must be saved in your contacts. Now, let’s say your mom calls you in a panic because she can’t figure out how to set up her new smart home device. No worries. Here’s how you can save the day:

  • Start a FaceTime call with her by clicking on the FaceTime app.
  • Then click “New FaceTime.”
  • Where it says “To:” type in the name of who you want to connect to, in this case, your mom.
  • Then click the FaceTime icon at the bottom of the screen.

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

  • Now, tap the share icon at the top of the screen and select “Ask to Share” Screen.

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

  • This will send a request to your mom, asking her to share her screen with you

Steps to use remote control in FaceTime   (Kurt “CyberGuy” Knutsson)

  • Once your mom accepts, her iPhone screen will appear on your device.
  • Tap on her screen to enlarge it, so you can see everything clearly.

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

  • Here’s a great trick: You can use the markup tools to draw or highlight directly on her screen.
  • For example, circle the button she needs to tap

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

  • Or draw an arrow to guide her. This way, you can visually walk her through each step.

Steps to use remote control in FaceTime    (Kurt “CyberGuy” Knutsson)

But what if the person you are FaceTiming with gets stuck?

Here’s where the real magic happens. You can actually take control of her screen.

  • Just tap the icon in the bottom right corner of her shared screen. This is the “Request Control” button.

Steps to use remote control in FaceTime  (Kurt “CyberGuy” Knutsson)

  • Your mom will get a prompt to approve or deny your request.
  • Once she approves, you’ll be able to tap, swipe and type on her iPhone as if you were holding it yourself.
  • You can move thingsopen apps and help her out directly.

Steps to end remote control  (Kurt “CyberGuy” Knutsson)

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How to end remote control

When you’re done playing tech support, ending the remote control is a breeze.

  • Click on the horizontal oval shape at the top of the screen.

Steps to end remote control   (Kurt “CyberGuy” Knutsson)

  • Then, tap the “red circle with the X in the middle of it” where it says “End.”

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Steps to end remote control (Kurt “CyberGuy” Knutsson)

Privacy and security

Apple has implemented several safeguards to ensure your privacy and security while using this feature. Only trusted contacts can request control, and you have the option to decline any request. Additionally, certain sensitive actions, such as changing Apple ID settings or making payments, are restricted during remote control sessions.

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Kurt’s key takeaways

The remote control feature in FaceTime with iOS 18 is a powerful tool for staying connected and providing support to family members from afar. Whether you’re helping your parents navigate their new iPhone or guiding a friend through app setup, this feature makes it easier than ever to lend a hand, no matter the distance. So, next time a family member calls you for tech support, remember that, with iOS 18, you can be right there with them, virtually controlling their screen and making the process smoother and more efficient.

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How do you think the new remote control feature in iOS 18 will affect your ability to stay connected and assist family members who live far away? Let us know by writing us at Cyberguy.com/Contact

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It’s amazing how good Alienware’s $350 OLED monitor is

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It’s amazing how good Alienware’s 0 OLED monitor is

I’ve recommended several OLED gaming monitors to readers over the years, and I’ve finally taken my own advice to buy one. Alienware’s new 27-inch 1440p QD-OLED has all the features that I want and a low $350 price that was too tempting to ignore.

The AW2726DM model has five things that make it stand out for the price: a 1440p QD-OLED screen with lush contrast, a fast 240Hz refresh rate, a semi-glossy screen coating to enhance details, a low-profile design without flashy RGB LEDs, and a great warranty (three years with coverage for burn-in).

I’ve been using Alienware’s new monitor for a couple days, and I’ve already spent hours with it playing Marathon. It was my first opportunity to see Bungie’s new first-person extraction shooter in its full HDR glory, and I can never go back. Switching on HDR wasn’t automatic, though it already looked so much better than my IPS panel without being activated.

Enabling it transformed how Marathon looked for the better, but made everything else about the OS look pretty washed-out. It’s a Windows issue, not an Alienware issue. It’s easy to enable HDR every time I launch a game and disable it afterward with the Windows + Alt + B keyboard shortcut, but unfortunately triggers HDR for all connected displays. This includes my IPS monitor that imbues everything with a terrible gray hue when HDR is on. So, using the system settings is the best way to adjust HDR for just the QD-OLED.

I landed on this QD-OLED after having spent a ton of time researching pricier models. The unanimous takeaway from reviewers was that LG’s Tandem RGB WOLED panels are some of the brightest out there, but also tend to exhibit lousy gray uniformity in dark scenes. QD-OLED monitors, on the other hand, offer slightly better contrast than WOLED and don’t suffer from those same uniformity issues. However, blacks sometimes appear as dark purple in bright rooms on QD-OLED panels, meaning they’re ideal for rooms that don’t have a bunch of light bouncing around.

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There’s no perfect choice, and honestly I got tired of doing research, so I jumped in with the cheapest OLED. I’m glad that I did. Shopping for an OLED gaming monitor can be hard, but it can also be this easy. AOC makes a model that’s discounted to $339.99 at the time of publishing, and its specs are comparable.

As expected, the AW2726DM isn’t a cutting-edge monitor. Its QD-OLED panel isn’t as fast or as bright as some other pricier options, and it doesn’t have USB ports for connecting accessories. Considering its low price, it’s easy for me to overlook those omissions. I’d have a much harder time accepting them in a pricier display.

The fact that I mostly use my computer for text-based work at The Verge is what prevented me from upgrading to an OLED monitor. My 1440p IPS monitor is bright, it’s good at showing text clearly, and it has a fast refresh rate for gaming. Alienware’s QD-OLED is less bright, and some might be bothered by how text looks (I have to really squint to see the slight fringing from this QD-OLED’s subpixel layout). But I have a life outside of work, which includes playing a lot of PC games. That’s the slice of myself I bought this monitor for, and I’m so happy I did.

Photography by Cameron Faulkner / The Verge

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Michael and Susan Dell surpass $1 billion in donations backing AI-driven hospital project

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Michael and Susan Dell surpass  billion in donations backing AI-driven hospital project

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Billionaire Michael Dell and his wife, Susan Dell, have become the first donors to give more than $1 billion to the University of Texas at Austin, funding a massive new medical research campus and hospital system powered by artificial intelligence.

The couple’s latest investment includes a $750 million gift to help build the UT Dell Medical Center, a planned “AI-native” hospital expected to open in 2030 as part of a more than 300-acre advanced research campus.

University officials said the project will integrate research, clinical care and advanced computing to improve early disease detection, personalize treatment and expand access to care in the rapidly growing Austin region.

The Dells’ support builds on decades of contributions to UT, including funding for its medical school, scholarships and research programs.

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Michael Dell and Susan Dell attend the Breakthrough Prize ceremony as they become the first to donate more than $1 billion to the University of Texas at Austin. ( Craig T Fruchtman/WireImage)

“By bringing together medicine, science and computing in one campus designed for the AI era, UT can create more opportunity, deliver better outcomes, and build a stronger future for communities across Texas and beyond,” Michael Dell and Susan Dell said.

The gift ranks among the largest in the history of higher education, alongside major contributions like Phil Knight’s $2 billion pledge to Oregon Health & Science University and Michael Bloomberg’s $1.8 billion donation to Johns Hopkins University.

The new UT Dell Medical Center will be developed in collaboration with MD Anderson Cancer Center, integrating cancer care into a system designed to connect prevention, diagnosis and treatment.

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AI IS RUNNING THE CLASSROOM AT THIS TEXAS SCHOOL, AND STUDENTS SAY ‘IT’S AWESOME’

The University of Texas at Austin campus at sunset. (iStock)

“We will deliver better outcomes for patients by providing research-driven cancer care that is precise, compassionate and hope-filled,” Peter WT Pisters, president of UT MD Anderson, said.

Officials said the facility will be built from the ground up to incorporate AI, rather than retrofitting older infrastructure — an approach they say could transform how hospitals operate.

Independent experts have cautioned that AI in health care can introduce risks if not carefully validated. A widely cited study published in the journal Science by researchers at the University of California, Berkeley and the University of Chicago found that a commonly used healthcare algorithm underestimated the needs of Black patients due to biased training data, highlighting broader concerns about equity in AI-driven systems.

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The project also includes funding for undergraduate scholarships, student housing and the Texas Advanced Computing Center, where officials are developing one of the nation’s most powerful academic supercomputers.

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Artificial intelligence technology is expected to play a key role in diagnosis and patient care at the planned UT Dell Medical Center. (iStock)

Texas Gov. Greg Abbott said the investment will help position the state as a national leader in healthcare innovation.

“Texas already dominates in technology, energy and business, and now we will further cement our leadership in health care innovation as well,” Abbott said.

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The university said it plans to break ground on the medical center later this year and has launched a broader campaign to raise $10 billion over the next decade.

The Associated Press contributed to this report.

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Technology

SpaceX cuts a deal to maybe buy Cursor for $60 billion

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SpaceX cuts a deal to maybe buy Cursor for  billion

SpaceX and Cursor are now working closely together to create the world’s best coding and knowledge work AI.

The combination of Cursor’s leading product and distribution to expert software engineers with SpaceX’s million H100 equivalent Colossus training supercomputer will allow us to build the world’s most useful models.

Cursor has also given SpaceX the right to acquire Cursor later this year for $60 billion or pay $10 billion for our work together.

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