Connect with us

Technology

Snap employees were well aware of the app’s child safety issues, newly unsealed complaint says

Published

on

Snap employees were well aware of the app’s child safety issues, newly unsealed complaint says

“By November 2022, Snap employees were discussing 10,000 user reports of sextortion each month, while acknowledging that these reports ‘likely represent a small fraction of this abuse’ given the shame and other barriers to reporting,” says a newly unsealed version of the lawsuit filed by New Mexico’s attorney general against Snap. This less-redacted version of the filing we first saw a month ago adds fresh details about what Snap employees allegedly knew about the scope of the sextortion issue it’s accused of facilitating on its platform.

In one alleged instance, employees referenced a case with 75 reports against it “mentioning nudes, minors, and extortion, yet the account was still active.” And in 2022, Snap’s internal research allegedly found that over a third of teen girls and 30 percent of teen boys on its app had been exposed “to unwanted contact on its platform.” the complaint says.

The new details paint a picture of a company aware of its alleged shortcomings when it came to protecting kids on its service, yet not sufficiently focused on fixing them. “Former Snap trust and safety employees complained that ‘they had little contact with upper management, compared to their work at other social media companies, and that there was pushback in trying to add in-app safety mechanisms because [Snap CEO] Evan Spiegel prioritized design,’” the complaint says. 

“… there was pushback in trying to add in-app safety mechanisms because [Snap CEO] Evan Spiegel prioritized design”

In a statement posted to its newsroom, Snap said its app is designed “as a place to communicate with a close circle of friends, with built-in safety guardrails, and have made deliberate design choices to make it difficult for strangers to discover minors on our service. We continue to evolve our safety mechanisms and policies, from leveraging advanced technology to detect and block certain activity, to prohibiting friending from suspicious accounts, to working alongside law enforcement and government agencies, among so much more.”

Advertisement

According to the complaint, Snap employees circulated an external report in 2021 that included examples of alleged predators connecting with kids as young as eight through Snapchat and obtaining child sexual abuse material. But they feared measures to catch this kind of behavior would be unduly burdensome on user privacy and “create disproportionate admin costs,” the complaint alleges.

Employees also allegedly identified risks with certain Snapchat features, like Quick Add, which suggests other users to connect with. “We need to come up with new approaches that ringfence our most vulnerable users (minors) and make it harder for predatory users to find them via quick add, search, etc.,” an executive wrote, according to the complaint. “We believe we can achieve this without meaningfully degrading the product experience for these users if we pursue new strategies in inventory generation/constraints and other techniques to more effectively silo minors from people outside their networks.” Snap later made it so the Quick Add feature would only show up for 13 to 17-year-olds’ accounts when they had “a certain number of friends in common with that person.” But internally, the complaint says, employees recognized that the approach would still have significant shortcomings.

The unsealed complaint also includes more details on how Snap allegedly facilitated the illicit sale of guns. In one undated presentation, the company acknowledged that its platform sees “50 posts related to illegal gun sales per day and 9,000 views per day of these marketed weapons.” And even when content is reported, “[r]eported content is usually viewed hundreds of times before report.”

“Streaks make it impossible to unplug for even a day”

It also includes internal communications acknowledging the addictiveness of Snapstreaks, where users are told how many days they’ve continued communicating with another user. “Wow, we should have more addicting features like this,” one employee allegedly wrote, according to a January 2017 email. “Most streakers are our core demographic,” wrote another. An October 2019 presentation allegedly noted that “Streaks make it impossible to unplug for even a day.”

Advertisement
Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Technology

Sleep Number’s newest smart bed aims to tackle night sweats

Published

on

Sleep Number’s newest smart bed aims to tackle night sweats

Sleep Number’s newest smart bed is designed to keep you cool at night. The ClimateCool Smart Bed, starting at $5,499, is the latest product from the company famous for its adjustable mattress firmness. In a press release, the company says the new mattress can keep your body at the optimal temperature with its “scientifically backed” cooling programs that could be of particular interest to women dealing with symptoms of menopause.

This is Sleep Number’s second smart bed that offers individual temperature control on either side of the bed. The Climate360, which launched in 2020, similarly actively draws heat away from your body to help you stay cool, but unlike the ClimateCool, it can also warm you up if you’re too chilly at night.

But while the 360 starts at a whopping $10,000 for a Queen size, the new ClimateCool starts at $5,499. This pricing includes a base; you can get the adjustable one for $1,500 more. Competitors such as EightSleep, a mattress cover that can heat and cool and also has an adjustable base, start at $2,649, but you need to bring your own mattress.

Sleep Number says the ClimateCool uses the same cooling technology as the Climate360, and both mattresses in the Climate series can use the active cooling feature enabled by its new SmartTemp cooling programs. These were developed with research from Northwestern University’s Feinberg School of Medicine and work in conjunction with ceramic gel layers and a breathable sleep surface in the mattress to keep you cool while adjusting to your body’s temperature throughout the night.

The ClimateCool smart bed has layers of ceramic gel, an airflow system, and a breathable surface to draw heat away from your body to help maintain a comfortable body temperature.
Image: Sleep Number
Advertisement

Sleep Number said it conducted studies that found body temperature changes during menopause negatively impact women’s sleep quality. Its survey of more than 10,550 Sleep Number bed users found that “90 percent of female respondents experiencing menopause or perimenopause suffer from night sweats.”

The company claims its active cooling technology could help these women sleep better by sensing their body’s temperature change and drawing the excess heat away from them with its dynamic airflow system. As with its adjustable firmness, each side of the bed can be set to different cooling programs so you can stay cooler while your partner stays cozy.

Users can create their own cooling program or choose from two programs designed to address different needs, including recovery, deep sleep, menopause, illness recovery, and relaxation:

‘All Night Cooling,’ which keeps sleepers cool and can help ease temperature changes and hot flashes.

‘Deep Sleep Cooling,’ designed to help reduce sleep disruptions in the middle of the night.

As with all Sleep Number mattresses, the ClimateCool features adjustable firmness and built-in sleep tracking that measures your biosignals to provide you with a sleep report. These features are accessed through the Sleep Number app.

Advertisement

The Sleep Number ClimateCool smart bed is available now at sleepnumber.com and at Sleep Number stores, starting at $5,499 (Queen size, with integrated base) and $6,999 (Queen size, with FlexFit 2 adjustable base).

Continue Reading

Technology

Scammers’ sneaky new tactic preying on people who’ve lost their iPhone

Published

on

Scammers’ sneaky new tactic preying on people who’ve lost their iPhone

Losing your iPhone can be a stressful and frustrating experience. Scammers are often ready to exploit the anxiety of distraught iPhone owners searching for their lost devices. These unscrupulous individuals have developed various schemes to take advantage of the situation and make a quick profit. This context is crucial in understanding the concerns raised by Donald, who wrote to us regarding lost iPhone scams. Donald from Saginaw, Michigan, shared his experience:

“I lost an Apple iPhone 6 and found numerous online scams claiming they could locate it for just 89 cents. They promised to get back to me in three hours, but instead, I received a bill for $48.00 in yearly dues.”

In addition to the scam Donald encountered, there are also scammers who falsely claim to have found or purchased your lost or stolen phone and offer to delete your sensitive data for a small fee.

While you cannot control the loss of your iPhone, there are several proactive steps you can take to facilitate the recovery of your device or data. If your iPhone is lost for good, you can still take measures to protect your personal information.

GET SECURITY ALERTS, EXPERT TIPS – SIGN UP FOR KURT’S NEWSLETTER – THE CYBERGUY REPORT HERE

Advertisement

iPhone with security on the home screen (Kurt “CyberGuy” Knutsson)

Steps to protect yourself if your iPhone is lost or stolen

While various methods exist to locate a lost iPhone, many security features require access to another device or your iCloud.com account. Always ensure that location services are enabled and that you have set up “Find My iPhone” and other built-in security features on the iPhone as soon as you activate your phone. Taking these steps will maximize your ability to recover your iPhone should it get lost or stolen. Below are the steps you can take to protect yourself if your iPhone is lost or stolen.

1) Activate and use ‘Find My’ app

If you have the “Find My” set up on your iPhone, you can use another Apple device or log in to iCloud.com to locate your phone. Need a step-by-step guideline on how to use “Find My” to locate your iPhone? Check out how to find your lost iPhone.

Scammers’ sneaky new tactic preying on people who’ve lost their iPhone

iCloud Find Devices (Apple) (Kurt “CyberGuy” Knutsson)

HOW TO SECURELY LOCK YOUR IPHONE AND IPAD FROM PRYING EYES

2) Play a sound

If you’ve enabled “Find My” for your iPhone, you can log onto iCloud.com or another Apple device and under your iPhone profile you can select “Play Sound.” If your iPhone is nearby, you can listen for the sound playing from your iPhone to help you locate it.

Advertisement
Scammers’ sneaky new tactic preying on people who’ve lost their iPhone

Play sound on iPhone (Apple) (Kurt “CyberGuy” Knutsson)

NEW CYBERATTACK TARGETS IPHONE AND APPLE IDS: HERE’S HOW TO STAY SAFE

3) Mark iPhone as lost

If you’ve enabled “Find My” for your iPhone, you can log onto iCloud.com or another Apple device to mark your iPhone as lost. When you select “Mark as lost” under your iPhone options, it will lock your phone and display a message with your contact information.

Scammers’ sneaky new tactic preying on people who’ve lost their iPhone

Mark As Lost on iPhone (Apple) (Kurt “CyberGuy” Knutsson)

HOW TO PROTECT YOUR IPHONE & IPAD FROM MALWARE

4) Turn on ‘Activation Lock’

When you turn on “Find My” for your iPhone, you automatically turn on “Activation Lock” for your device. As long as “Find My” is on your iPhone, even if someone finds your lost phone or steals it, “Activation lock” will ensure that no one can activate your iPhone without your Apple ID or passcode. This is true even if your data is wiped or phone is factory reset.

Scammers’ sneaky new tactic preying on people who’ve lost their iPhone

iPhone Locked To Owner (Apple) (Kurt “CyberGuy” Knutsson)

AVOID IPHONE PRIVACY DISASTERS WITH THESE 10 SMART TIPS

Advertisement

5) Set up ‘Stolen Device Protection’

“Stolen Device Protection” can give you an extra layer of protection. This feature gives you an additional layer of protection when your iPhone leaves a familiar location, such as work or home. If you have this feature on and your device is away from your familiar locations, it will require Face ID or Touch ID for biometric authentication to access sensitive features of your iPhone, such as passwords or credit card information. Additionally, it will activate a security delay so that outside of your familiar locations, there is an hour delay in taking security actions, such as changing your Apple ID password and then using Face ID or Touch ID authentication. Here are the steps to set up “Stolen Device Protection” on your iPhone.

  • Go to the Settings app on your iPhone
  • Tap on Face ID & Passcode (or Touch ID & Passcode for older models)
  • Enter your iPhone’s passcode to access the settings
  • Scroll down and find the Stolen Device Protection option. Tap on it and toggle it on
Scammers’ sneaky new tactic preying on people who’ve lost their iPhone

Stolen Device Protection on iPhone (Kurt “CyberGuy” Knutsson)

6) Check Google Maps timeline

If you’ve enabled location history on Google Maps app on your iPhone, you might be able to see the last known location of your iPhone by logging into Google Maps on your desktop or another device. You can retrace your steps and hopefully recover your iPhone. Here are the steps to check your Google Maps Timeline. 

  • On a desktop or another device, open the Google Maps website or app
  • Log in with the Google account that is linked to your iPhone
  • On the desktop, click on the menu icon (three horizontal lines) in the top-left corner
  • Select Your timeline from the menu
  • You will see a map with a timeline of your location history.
  • Use the calendar feature to select the date your iPhone was lost
  • Look for the last recorded location of your iPhone on the map
  • Note the time and place to retrace your steps
  • Visit the last known location to search for your iPhone
  • If the location is a public place, ask around or check with lost and found services

7) Contact authorities

After attempting various methods of finding your lost iPhone or being contacted by or experiencing suspicious individuals or activities, you may come to the unfortunate realization that your iPhone is now stolen. Either way, you should report your lost or stolen iPhone to the local police station. If it is turned in or found, it gives you a greater chance of being reunited with your device. If it has been stolen, the police can help protect you from further issues.

Scammers’ sneaky new tactic preying on people who’ve lost their iPhone

A woman on her iPhone (Kurt “CyberGuy” Knutsson)

8) Contact Carrier

Contact your carrier as soon as possible so that they can either help you locate your device or freeze access to your account, as well as limit the use of your device.

SUBSCRIBE TO KURT’S YOUTUBE CHANNEL FOR QUICK VIDEO TIPS ON HOW TO WORK ALL OF YOUR TECH DEVICES

Kurt’s key takeaways

An iPhone is an expensive investment that doesn’t just perform a utilitarian function. It also houses private personal information. That’s why losing your iPhone can induce panic and feel like a massive loss. Activating the security features built into most new iPhones, such as “Find My” and “Stolen Device Protection,” can go a long way in helping you either recover your iPhone or, at the very least, minimize the risk of your data falling into the wrong hands. If you find out that your iPhone has gotten into the hands of a thief or scammer, make sure to take the issue and any evidence directly to your local law enforcement and reach out to your carrier.

Advertisement

Do you have any of these built-in security features turned on? Have you ever lost or had your iPhone stolen? What did you do once you found out that your iPhone was lost or stolen? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

Ask Kurt a question or let us know what stories you’d like us to cover.

Follow Kurt on his social channels:

Answers to the most asked CyberGuy questions:

Advertisement

New from Kurt:

Copyright 2024 CyberGuy.com. All rights reserved.

Advertisement
Continue Reading

Technology

Serve is partnering with Wing to expand the range of its robot deliveries

Published

on

Serve is partnering with Wing to expand the range of its robot deliveries

Serve Robotics has announced a pilot partnership with Wing Aviation to expand the range of its autonomous food delivery without requiring restaurants to install new equipment to accommodate drone pickups.

Serve, which was spun out of the app-based delivery company Postmates in 2021, has been making Uber Eats food deliveries in Los Angeles for a few years now, using robots that look like autonomous shopping carts. Serve says its delivery robots can be a safer alternative to cars and help reduce traffic congestion as they operate primarily on sidewalks. Since they have a top speed of around six miles per hour, there should be little to no risk to pedestrians. But that approach also limits the robot’s ability to deliver food in a timely manner.

In addition, although Serve says its robots have a range of up to 25 miles while carrying 50 pounds of food, half of the delivery runs it makes in Los Angeles are “within two miles of a restaurant,” according to Dr. Ali Kashani, Serve’s CEO and cofounder.

The pilot partnership with Wing, which is owned by Google’s parent company Alphabet, is an attempt to expand that delivery range to a six-mile radius using a robot-to-drone multimodal delivery solution. Last year, Wing introduced its Wing Delivery Network, which includes AutoLoader stations where deliveries are picked up by its autonomous drones. Retailers can choose to install these AutoLoader stations in their parking lots, but that’s not an option for smaller restaurants.

The pilot partnership will initially roll out in Dallas, where “select Wing deliveries” will be picked up from a restaurant by one of Serve’s delivery robots. The robot will then bring it to a Wing AutoLoader station “a few blocks away,” according to Serve, where a drone will complete the delivery. Since Wing’s drones travel at up to 65mph and aren’t slowed by traffic lights or road congestion, the partnership will potentially bring a best-of-both-worlds approach to autonomous food delivery.

Advertisement

The service is expected to start within the next few months and will also help Wing expand its drone delivery services to merchants located in areas where space is limited and who don’t want to hire extra staff to act as go-betweens.

Continue Reading

Trending