Technology
Amazon Prime settlement could put money back in your pocket
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Amazon has agreed to pay $2.5 billion to settle allegations brought by the Federal Trade Commission over how it enrolled customers in Prime and how difficult it made cancellation.
The FTC alleged Amazon enrolled millions of consumers without clear consent and failed to provide a simple way to cancel.
“The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime, and then made it exceedingly hard for consumers to end their subscription,” Federal Trade Commission Chairman Andrew N. Ferguson said.
Rather than proceed to trial, Amazon chose to settle the case. The company did not admit liability and says it has already made changes to Prime enrollment and cancellation flows. Still, the agreement stands as the second-largest monetary judgment ever secured by the Federal Trade Commission.
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Eligible U.S. Amazon Prime members can now file claims for refunds tied to the FTC’s $2.5 billion settlement. (iStock)
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How the $2.5 billion settlement breaks down
The court-ordered settlement is divided into two parts. First, Amazon must pay a $1 billion civil penalty to the federal government. As a result, this marks the largest civil penalty ever tied to a violation of an FTC rule. Second, $1.5 billion is set aside for consumer refunds. Eligible Prime subscribers may receive compensation for Prime membership fees paid during the covered period, capped at $51 per person. Because this is an FTC action, only U.S.-based Prime subscribers qualify. Therefore, customers outside the United States are not eligible.
Who qualifies for an Amazon Prime refund
You may qualify for compensation if either of the following applies.
- First, you signed up for Amazon Prime in the United States between June 23, 2019, and June 23, 2025.
- Alternatively, you attempted to cancel Prime through the online cancellation process during that same period but were unable to complete it. This includes entering the cancellation flow and not finishing or accepting a Save Offer.
To confirm when you joined Prime, log in to your Amazon account. Then go to Memberships and Subscriptions and select Payment history under Prime.
How Amazon is issuing refunds
Under the settlement, refunds are distributed in two groups based on eligibility.
Automatic Payment Group
Some consumers qualified for automatic payments.
- You were eligible if you signed up for Prime between June 23, 2019, and June 23, 2025, enrolled through a challenged enrollment flow and used no more than three Prime benefits in any 12-month period.
- Automatic payments were issued within 90 days of the court order, with most eligible customers receiving funds by late December 2025. These payments covered Prime membership fees paid up to $51. No claim was required.
However, if you believe you qualified for an automatic payment but did not receive one, you may still be eligible to file a claim.
Claims Process Payment Group
At this point, the claims process is the primary path for refunds. The claims window opened January 5, 2026. Eligible consumers are being notified by email or postcard through early February. You may qualify to file a claim if you unintentionally enrolled in Prime through a challenged enrollment method or tried but failed to cancel your membership online between June 23, 2019, and June 23, 2025, and used fewer than 10 Prime benefits during any 12-month period. In addition, you must not have already received an automatic payment. To file a claim, you will need to confirm one of two conditions by checking a box on the claim form. Claims are reviewed for eligibility. Approved claims receive compensation for Prime fees paid, capped at $51 per person.
The FTC says Amazon used confusing Prime signup and cancellation flows that led millions of users into unwanted subscriptions. (iStock)
Where to file a Prime settlement claim
If you are eligible to file a claim, official instructions will be provided by email or mail. You can also access the court-approved settlement site directly at: subscriptionmembershipsettlement.com.
Links to the settlement site are also available on Amazon’s website, the Prime membership page and within the Amazon app.
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Even if you do not qualify for a refund, this settlement is a strong reminder to review your subscriptions and confirm you are paying only for services you actively use. Here’s how to cancel a subscription using your iPhone and Android.
“Payments are being handled by the settlement administrator. Customers can find information and submit claims at the administrator’s website subscriptionmembershipsettlement.com,” an Amazon spokesperson told CyberGuy.
How to add or manage your Amazon Prime account
If you already have an Amazon account, adding or managing Prime takes only a few minutes. First, log in to Amazon and open the Accounts and Lists menu. From there, select Prime to view your membership details. Next, follow the prompts to add Prime or manage an existing subscription. Amazon displays pricing, billing dates and available benefits before you confirm. For that reason, review each screen carefully so you know exactly what you are agreeing to. For more on “How to get a cheap Amazon Prime membership,” click here.
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Kurt’s key takeaways
Overall, this settlement sends a clear message about subscription transparency. While a $51 refund may feel modest, the broader impact matters. Regulators are forcing companies to simplify signups and make cancellations easier. If you ever felt trapped in a subscription you did not intend to start, this case shows enforcement is finally catching up to deceptive design tactics.
The claim form shows where to find your Claim ID and PIN, which are required to file for an Amazon Prime settlement refund. (iStock)
Have you ever tried to cancel a subscription and felt blocked or misled along the way? Let us know by writing to us at Cyberguy.com.
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Technology
Another Starlink satellite has inexplicably exploded
SpaceX says it lost contact with a Starlink satellite after suffering an “anomaly.” SpaceX isn’t saying exactly what happened, but space-tracking company Leo Labs says it “immediately detected tens of objects in the vicinity” of Starlink 34343 after the event.
“Latest analysis shows the event poses no new risk to the @Space_Station, its crew, or to the upcoming launch of NASA’s Artemis II mission,” says SpaceX in a message posted to X. “We will continue to monitor the satellite along with any trackable debris and coordinate with @NASA and the @USSpaceForce.”
The satellite and fragments are expected to burn up in the atmosphere within a few weeks. SpaceX says it is working to determine the root cause.
The latest mishap occurred at about 560km above the Earth, an increasingly crowded area known as low Earth orbit where over 24,000 objects, including debris and about 10,000 Starlink satellites, are currently being tracked.
In January, SpaceX requested approval from the FCC for “up to one million satellites” to create orbital data centers. “We just recently gave a request for FCC licensing of up to a million AI satellites,” said SpaceX president and chief operating officer Gwynne Shotwell in a recent Time profile. “I’m surprised that didn’t get more news. I thought for sure that would get a lot of news.”
Technology
Tech giants unite to fight online scams
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If you’ve ever gotten a suspicious text, a fake delivery alert or a message that felt just a little too convincing, you’ve already seen how fast scams are evolving. Now, some of the biggest names in tech and retail are scrambling to catch up.
Eleven major companies across those industries, including Google, Amazon, OpenAI, Adobe, Pinterest, LinkedIn, Match Group, Meta, Microsoft, Target and Levi Strauss & Co., have signed a new agreement to share information about scams and fraud.
At first glance, it sounds like a strong step forward. But this is more than a coordinated effort. It is a response to how modern scams actually work today.
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SCAMMERS USING AI MEET THEIR MATCH AS OPENAI, TECH INDUSTRY FIGHT BACK
A new industry agreement aims to block scam accounts, fake domains and fraud patterns before they spread across platforms. (Tristan Spinski for The Washington Post via Getty Images)
Why online scams are getting harder to stop
Scammers no longer operate in one place. They might find you on social media, move the conversation to a messaging app, then push you to send money through a fake website or payment service. It is all connected. That’s exactly what this new agreement, called the Industry Accord Against Online Scams & Fraud, is trying to address.
Instead of companies working in isolation, they are promising to share threat data in near real time. That includes things like scam accounts, fake domains and patterns tied to organized fraud. The idea is that if one company spots a scam early, others can block it before it spreads.
What the companies are actually promising
This is not just about talking. The companies outlined a few concrete steps they plan to take:
Share intelligence faster
They will exchange information about scam networks, tactics and accounts across platforms and with law enforcement.
Use AI to detect scams earlier
Many companies already rely on AI to flag suspicious behavior. Now they want to expand those systems to catch scams faster and more accurately.
Add stronger verification
Expect tighter checks for financial transactions to confirm both sides are legitimate.
Improve reporting tools
Users should see clearer ways to report scams and get help.
Push governments to act
Companies are also calling for scam prevention to become a national priority in more countries.
That all sounds promising. But there is a catch.
The biggest limitation you should know
This agreement is voluntary. There are no penalties if companies fail to follow through. That means success depends entirely on how seriously each company takes it.
Still, even a loose collaboration could make a difference. Scammers thrive in gaps between platforms. Closing those gaps, even partially, could slow them down.
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Big Tech and retail leaders are promising faster scam detection, stronger verification and better reporting tools for consumers. (Halfpoint/Getty Images)
How AI is making online scams more dangerous
This push comes as scams are becoming more sophisticated and harder to detect. AI is a big reason why. Scammers can now:
At the same time, companies are using AI to fight back. Google alone blocks hundreds of millions of scam-related results daily, while Meta has removed massive numbers of scam ads using automated systems. It’s essentially an arms race.
What this means for your online safety
In theory, this agreement could lead to fewer scams slipping through the cracks.
You might start to notice:
- Faster removal of scam accounts
- More warnings when something looks suspicious
- Fewer fake ads or impersonation attempts
But this won’t eliminate scams entirely. Criminal networks are global, coordinated and constantly adapting. So while companies are stepping up, your own awareness still matters.
Cybersecurity expert warns scams are evolving fast
To understand what this really means in practice, it helps to hear from people who track these threats every day. Trend Micro, a global cybersecurity company, says this kind of collaboration is long overdue.
Trend Micro’s VP of Consumer Marketing and Education, Lynette Owens, believes cross-industry coordination is a critical step forward as scams increasingly unfold across multiple platforms. She tells CyberGuy:
“It’s encouraging to see major platforms like Google, Meta and Amazon coming together to share intelligence and disrupt scam networks. Cross-industry collaboration has proven to be helpful in fighting other types of online harms and has been a fruitful counter-measure against scams and fraud in other countries. Anything that moves us more towards prevention is a win, as so much effort is currently directed at what happens after the harm is done.
“But while it’s a useful step forward, it’s not a complete solution. Scammers are constantly evolving, using AI and multi-channel tactics to create more convincing, personalized attacks that are harder for people to recognize in the moment.
“What consumers really need is intervention that alerts them where scams actually happen, with clear, timely signals that something isn’t right. In today’s environment, scams don’t come as a single message. They unfold over time and adapt faster than ever to changing consumer habits or platform best practices. Collaboration is an important piece of the puzzle, but the more tools consumers have at their fingertips to fight back, the better their chances at stopping a scam before any real damage is done.”
Her takeaway is clear. Collaboration helps, but it will not be enough on its own.
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Google, Amazon, Meta and other major brands are teaming up as AI-powered scams grow more convincing and harder to stop. (John Keeble/Getty Images)
How to protect yourself from online scams
Even as companies step up their defenses, there are still simple steps you can take right now to reduce your risk and stay one step ahead of scammers.
1) Avoid unknown links
Do not click links in unexpected texts, emails or messages. Instead, go directly to the official website by typing the address yourself.
2) Use strong security software
Install strong antivirus software to help detect malicious links, phishing attempts and suspicious apps before they cause harm. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com
3) Turn on two-factor authentication
Enable two-factor authentication (2FA) on your accounts whenever possible. This adds an extra layer of protection even if your password is exposed.
4) Limit where your personal data appears
The more your personal information is available online, the easier it is for scammers to target you. Consider using a data removal service to reduce your exposure on data broker and people-search sites. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com
5) Monitor your accounts regularly
Check your bank, credit card and online accounts often so you can catch suspicious activity early and act quickly.
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Kurt’s key takeaways
This new alliance signals a shift. Tech companies are starting to treat scams as a shared problem rather than isolated incidents. That’s a big step in the right direction. But whether it actually slows down scammers will depend on execution, not promises. Coordination helps, but enforcement and accountability matter just as much.
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If scams keep getting smarter, should tech companies be required to do more than just cooperate voluntarily? Let us know by writing to us at Cyberguy.com
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Copyright 2026 CyberGuy.com. All rights reserved.
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