Technology
AI chatbots refilling psych meds sparks debate
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If you have ever waited weeks just to renew a mental health prescription, you already know how frustrating the system can feel. Now imagine handling that refill through a chatbot instead of a doctor.
That kind of thing is already starting to happen. In Utah, a new pilot program is allowing an artificial intelligence system from Legion Health to renew certain psychiatric medications without direct approval from a physician each time. State officials say this could speed things up and reduce costs.
Many psychiatrists are not convinced. They are asking whether this actually solves the problem it claims to fix.
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AMAZON HEALTH AI BRINGS A DOCTOR TO YOUR POCKET
Utah launches AI chatbot to renew select psychiatric prescriptions, raising questions about safety and oversight. (pocketlight/Getty Images)
How the AI prescription system works
Before this starts sounding like a robot psychiatrist, the program stays tightly limited. The AI only renews a short list of lower-risk medications that a doctor has already prescribed. These include commonly used antidepressants like Prozac, Zoloft and Wellbutrin.
To qualify, patients must meet strict requirements. You need to be stable on your current medication. Recent dosage changes or a psychiatric hospitalization will disqualify you. You also need to check in with a healthcare provider after a set number of refills or within a certain time frame.
During the process, the chatbot asks about symptoms, side effects and warning signs such as suicidal thoughts. If anything raises concern, it sends the case to a real doctor before approving a refill. According to an agreement filed with Utah’s Office of Artificial Intelligence Policy, the pilot includes strict safeguards, including human review thresholds and automatic escalation for higher-risk cases. The system cannot prescribe new medications or manage drugs that require close monitoring. As a result, it leaves out many complex conditions from the pilot.
Why some experts are pushing back
Even with those guardrails, many psychiatrists are uneasy. Brent Kious, a psychiatrist and professor at the University of Utah School of Medicine, has questioned whether AI systems like this actually solve the access problem they are designed to address.
He has suggested that the benefits of an AI-based refill system may be overstated, especially since patients must already be stable and under care to qualify. Kious has also raised concerns about how much these systems rely on self-reported answers. Patients may not recognize side effects, may answer inaccurately, or may adjust their responses to get the outcome they want.
He has further questioned whether current AI tools can safely handle even routine parts of psychiatric care, noting that treatment decisions often depend on factors that go beyond simple screening questions. He has also pointed to a lack of transparency in how these systems operate, which can make it harder for doctors and patients to fully trust them.
HEALTHCARE DATA BREACH HITS SYSTEM STORING PATIENT RECORDS
A new pilot program allows AI to handle some mental health medication refills without direct doctor approval. (Sezeryadigar/Getty Images)
The promise behind the technology
Supporters of the program are focused on access. A lot of people in Utah still struggle to get mental health care. Wait times can stretch for weeks. In some areas, there simply are not enough providers available. The idea is that AI can take care of routine refill requests so doctors have more time to focus on patients with more complex needs. That could help take some pressure off the system. Legion Health is also leaning into convenience. The service is expected to cost about $19 a month and is designed to make refills quicker and easier for patients who qualify. From a big-picture view, that could help. From a patient’s point of view, the tradeoff may feel a little more complicated. We reached out to Legion Health for comment, but did not hear back before our deadline.
What this means to you
If you rely on mental health medication, this kind of system could change how you manage your care. You may be able to get refills more quickly if your condition is stable and your treatment plan is not changing. At the same time, this does not replace your doctor. It does not handle new diagnoses or complex decisions. It also adds another layer between you and your care. Instead of a conversation, you are interacting with a system that depends on how you answer a series of questions. Mental health treatment often depends on small details. Changes in mood, sleep or behavior can matter more than a simple yes or no response. That is where some experts believe human care still has a clear advantage.
The bigger question about AI in healthcare
This pilot is only one step in a much larger shift. Utah is already experimenting with AI in other areas of healthcare. Companies like Legion are signaling plans to expand beyond a single state. What starts with simple refills could eventually move into more complex decisions. That is where the conversation becomes more urgent. Is this a practical way to improve access to care, or does it risk reducing something deeply personal into a transaction driven by software?
HOW ARTIFICIAL INTELLIGENCE IS TRANSFORMING HEALTHCARE
Psychiatrists question whether AI prescription refills address access issues or create new risks for patients. (SDI Productions/Getty Images)
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Kurt’s key takeaways
There is no question that access to mental health care needs improvement. Long wait times and limited availability are real problems that affect millions of people. AI may help in specific situations, especially when the task is routine and the patient is stable. Still, convenience should not be confused with quality. For now, this system is narrow in scope and closely monitored. That makes it easier to test. It also highlights how early we are in this transition. The technology will continue to evolve. The real question is whether the safeguards, oversight and transparency will evolve at the same pace.
Would you feel comfortable letting a chatbot handle part of your mental health care, or is that a line you do not want technology to cross? Let us know by writing to us at Cyberguy.com.
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Technology
Anker’s discounted 2-in-1 USB-C cable is a great way to spend $15
I’ll never stop gushing about 2-in-1 USB-C cables. They’re really nice to have because, at this point, I’ve amassed so many devices that charge via USB-C. It’s also common for more than one to need to be recharged at a time, which is where they come in handy. I can charge my Nintendo Switch 2 and work-issued MacBook Air, or my Google Pixel 9 Pro and Kindle, without taking up more than one port on the power adapter.
A couple of models that offer up to 140W passthrough charging speeds are currently matching their lowest price to date — including Anker’s braided option, which is available from Amazon and Anker in black or white starting at $14.99 ($3 off). If you don’t mind paying a bit more for a slightly longer cable, Native Union’s recycled 6.5-foot Belt Cable, which features an animal-free leather strap, is down to $23.99 ($6 off) in black or a zebra-like pattern directly from the manufacturer.
While the two cables are slightly different lengths, functionality is identical. Both cables support USB 2.0 speeds topping out at 480 Mbps when connected to a data source, and only the first device connected to the two-headed cable can transfer data. They can also automatically allocate power across devices, depending on the speed of your wall adapter, sending more wattage to the higher-powered of the two devices you have plugged in.
There are plenty of wall adapters that pair well with these cables, too, the kind that deliver zippy charging speeds to your connected devices. One example is Anker’s own four-port 140W charger, which offers three USB-C ports and a USB-A port. Normally $99.99, it’s currently down to $79.99 at Amazon for Prime members.
Technology
JetBlue lawsuit raises airline pricing questions
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Booking a flight can feel like a guessing game. You search once, spot a decent price, come back later and suddenly it is higher. Most people shrug and assume demand changed. Now, a new lawsuit against JetBlue is challenging that idea.
The proposed class action claims the airline tracked a customer’s behavior during the booking process for the purpose of setting or adjusting ticket prices. According to the complaint, that data was collected without clear consent and may have included browsing activity and other user characteristics. The lawsuit also alleges that customers were not informed if their data was being shared or sold to third parties.
JetBlue strongly disputes the allegation. The airline says fares depend on demand and seat availability, not personal browsing behavior. Still, the case taps into a growing concern that goes far beyond one airline.
5 WORRISOME PRIVACY CLAUSES HIDDEN IN SMART HOME DEVICES
A new lawsuit against JetBlue raises questions about how airfare prices are set. (Joan Valls/Urbanandsport/NurPhoto)
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What the JetBlue lawsuit claims about pricing data
The lawsuit, filed by New York resident Andrew Phillips in federal court in New York, alleges that JetBlue monitored user activity on its website using tracking tools while he searched for flights. According to the complaint, that data was used to help adjust prices in real time.
It also claims that when a user searched for a flight, left the site and later returned to complete the booking, the fare increased. The filing suggests this may have been tied to tracking technology rather than normal pricing changes.
The complaint further alleges that this data was collected without clear disclosure and that users may not have been aware of how their information was being gathered or used.
“Consumers should not have to have their privacy rights violated to participate in the digital race for airline tickets,” the lawsuit alleges.
The airline disputes these claims. In a public statement, JetBlue said it does not use personal data or browsing history to set individual prices and that all customers have access to the same fares at the same time.
CyberGuy reached out to JetBlue for additional comment, but did not hear back before our deadline.
The bigger issue: surveillance pricing in airlines
The lawsuit centers on a concept called surveillance pricing. That refers to companies using personal data to adjust prices for different people. Surveillance pricing extends beyond airlines. It has become a broader concern as more companies rely on AI and advanced analytics.
In theory, two people could search for the same flight at the same time and see different prices based on factors like location, device type or browsing history. Companies rarely confirm this practice outright, but consumer advocates have raised concerns for years.
Airlines have long used dynamic pricing, which changes fares based on demand. The key question here is whether personal data plays a role in that calculation.
How AI is changing airline pricing behind the scenes
Many carriers now rely on artificial intelligence to analyze booking patterns, predict demand shifts and adjust fares in real time. We recently reported on this shift, showing how AI is reshaping the way travelers book flights and how prices are set across the industry. These systems can process large amounts of data at once, including route demand, seasonal trends and competitor pricing.
While airlines say this improves efficiency, it can also make pricing feel less predictable to the average traveler. That is what makes the current lawsuit stand out. It raises the question of whether AI-driven pricing could go a step further by factoring in more detailed data about how people search and book, something airlines like JetBlue say they do not use for individual pricing.
Travelers often see prices change between searches, but the reasons are not always clear. (Chris J. Ratcliffe/Bloomberg via Getty Images)
JetBlue’s viral response and why it matters
300,000 CHROME USERS HIT BY FAKE AI EXTENSIONS
Part of the lawsuit points to a social media exchange that quickly drew attention. A customer posted about a $230 jump in ticket price after checking a flight the day before while trying to book travel for a funeral.
In response, JetBlue suggested clearing cookies or using an incognito window. The comment was later deleted. According to the lawsuit, that response appeared to acknowledge that browsing behavior could influence pricing.
JetBlue disputes that interpretation. The airline said the reply came from a customer service employee and was a mistake. It also stated that clearing cookies or using private browsing would not change the fares available for purchase.
Even so, the exchange struck a nerve. For many travelers, it reinforced a long-standing suspicion that repeated searches or personal data might affect what they pay, even as airlines deny using that information for pricing.
Why airline ticket prices change so fast
Before assuming the worst, it helps to understand how airline pricing works today. Airlines use complex systems that adjust fares constantly. Prices can change within minutes based on demand, available seats, route popularity and competitor pricing.
If a flight starts filling up, the price usually rises. That means a price jump after you return to a search does not automatically point to tracking. It could simply reflect someone else booking a seat or increased demand.
Still, the lawsuit raises a valid concern about transparency. Travelers rarely know what factors are driving the price they see.
What this means to you
JetBlue says it does not tailor prices based on your digital footprint. According to the airline, you are not paying more because you searched twice or used a specific device. Instead, fares shift based on broader factors like seat availability, timing and demand on a route.
That said, prices can still feel unpredictable. Comparing options across platforms remains one of the best ways to avoid overpaying. Acting quickly when you find a fare you like can also make a difference, especially on popular routes.
If you are concerned about tracking, simple steps like using private browsing or switching devices may help limit how much of your activity is visible during repeated searches.
Some travelers also use a VPN to mask their location. While airlines like JetBlue say pricing does not depend on personal data like IP address or browsing history, a VPN can still add a layer of privacy by reducing how much information is shared during the booking process.
For the best VPN software, see my expert review of the best VPNs for browsing the web privately on your Windows, Mac, Android and iOS devices at CyberGuy.com
Take my quiz: How safe is your online security?
Think your devices and data are truly protected? Take this quick quiz to see where your digital habits stand. From passwords to Wi-Fi settings, you’ll get a personalized breakdown of what you’re doing right and what needs improvement. Take my Quiz here: CyberGuy.com
JetBlue denies using personal data or browsing history to set individual ticket prices. (Greg Lovett/Palm Beach Post)
Kurt’s key takeaways
If you have ever felt like flight prices change in ways that do not quite make sense, you are not alone. This lawsuit taps into a bigger question about how much companies know about us and how that information gets used. Airlines like JetBlue say personal data isn’t part of pricing. Still, the way prices change can feel confusing and unpredictable. For now, the best move is to compare prices, take your time and do not assume the first fare you see is the best one.
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Are you comfortable with surveillance pricing, or does it cross a line for you? Let us know by writing to us at CyberGuy.com
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Copyright 2026 CyberGuy.com. All rights reserved.
Technology
Splatoon Raiders preorders for the Switch 2 are nearly 20 percent off
Nintendo recently announced a new pricing policy, which knocks $10 off the cost of digital versions of future first-party titles exclusive to the Nintendo Switch 2. Splatoon Raiders, for instance, is available for preorder ahead of its July 23rd release for $49.99 digitally or $59.99 for the physical edition. However, Amazon and Walmart are the exception in how they’re pricing preorders for the cartridge version. Right now, you can reserve the upcoming title at both retailers for $49.94, which is a few cents cheaper than the digital version. Raiders isn’t a sequel to Splatoon 3, but rather a spinoff that has similar third-person, paint-splatting gameplay set in new locales.
The same $10 discount is in effect for Yoshi and the Mysterious Book, a side-scrolling adventure with a gorgeous storybook art style that comes out on May 21st. The price of the physical version is $69.99, but Amazon and Walmart are currently offering it for $59.88, which is similar to the digital edition’s price. Given that prices on many tech and gaming-related products are increasing, it’s nice to see notable discounts on physical Switch 2 games. If you’re looking for other gaming deals, we’ve pulled together the best discounts from Amazon’s weeklong Gaming Week sale.
Update, May 1st: Updated price and availability to reflect the fact that Amazon is now matching Walmart’s preorder promotion on both Switch 2 titles.
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