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ADT hacked: Is your home security system really secure?

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ADT hacked: Is your home security system really secure?

Security company ADT, which provides residential and commercial electronic security, fire protection and other alarm monitoring services, has been hacked. The threat actors obtained limited customer information, including email addresses, phone numbers and postal addresses. The company stated that it has no reason to believe the hackers compromised home security systems or sensitive information. However, this security breach raises serious questions about data security.

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A technician installing an outdoor security camera (ADT) (Kurt “CyberGuy” Knutsson)

What you need to know about the ADT hack

In an SEC filing dated Aug. 3, ADT confirmed that it suffered “a cybersecurity incident” during which hackers gained access to “certain databases containing ADT customer order information.” The company stated that despite taking swift action upon discovering the incident, the hackers managed to steal “limited customer information, including email addresses, phone numbers, and postal addresses.”

The security company, which had 6 million customers as of June 2024, offers its products throughout the United States. ADT didn’t specify the number of customers affected by the hack, and the wording in the SEC filing portrays the incident as a very minor one. This is a trend we’ve seen, where companies first downplay the incident and later reveal the exact damage caused.

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For example, insurance giant Prudential initially reported that only 36,545 users were affected, but it later revised the breach notice to state that 2.5 million were affected by the February incident.

ADT security system (ADT) (Kurt “CyberGuy” Knutsson)

HERE’S WHAT RUTHLESS HACKERS STOLE FROM 110 MILLION AT&T CUSTOMERS

Is your home security system compromised?

ADT clarified in its SEC filing that it doesn’t believe that customers’ home security systems or other information, such as credit card data or banking information, have been affected. However, the company did not reveal how it reached that conclusion. The disclosure follows a seller on a cybercrime forum claiming that they had obtained more than 30,000 stolen ADT customer records.

We contacted ADT for comment on this article, and a company spokesperson provided the following statement.

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“ADT has determined that an unauthorized individual(s) gained access to certain ADT customer information. The company took immediate action; implemented our cybersecurity protocols, increased our alert levels, and began a forensic review of our systems. We can confirm that none of our customers’ home security systems were compromised and no personally sensitive information credit card data, or banking information was accessed.

“Our customers’ privacy and security is our utmost priority, and we have taken several steps to help keep their information safe, including immediately activating rigorous cybersecurity protocols.

“A dedicated support team is standing by at (866) 437-9016 to assist customers and answer any questions.”

Outdoor security camera (Kurt “CyberGuy” Knutsson)

WORLD’S LARGEST STOLEN PASSWORD DATABASE UPLOADED TO CRIMINAL FORUM

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4 ways to protect yourself and your home in the wake of the ADT hack

The ADT hack is concerning, and if you’re a customer, below are some steps you should consider taking to protect your privacy and security.

1) Opt for a reliable home security system: While ADT is one of the largest home security companies in the U.S., the recent breach of customer information highlights potential vulnerabilities despite the company’s assurance that home security systems were not compromised. There are many other options on the market that you can consider, whether you like a professionally installed system or a do-it-yourself one. For reference, you can check out my guide on the best home security systems, where I’ve listed four of my favorite options. You might also want to find out if your home insurance offers a discount for installing robust security protection. 

2) Invest in removal services: The ADT hack exposed a limited amount of customer information, including postal addresses, email addresses and phone numbers, which can be misused by hackers. ADT confirmed that no credit card or banking information was compromised, but the exposed data could still be used for phishing or other malicious activities. You can invest in a removal service to get this data removed from the web. While no service can promise to remove all your data from the internet, having a removal service is beneficial if you want to continuously monitor and automate the process of removing your information from hundreds of sites over a longer period. Check out my top picks for data removal services here.

3) Be wary of mailbox communications: Bad actors may also try to scam you through snail mail. The data leak gives them access to your address. They may impersonate people or brands you know and use themes that require urgent attention, such as missed deliveries, account suspensions and security alerts.

 4) Be cautious of phishing attempts: Be vigilant about emails, phone calls or messages from unknown sources asking for personal information. Avoid clicking on suspicious links or providing sensitive details unless you can verify the legitimacy of the request.

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The best way to protect yourself from clicking malicious links that install malware that may get access to your private information is to have antivirus protection installed on all your devices. This can also alert you of any phishing emails or ransomware scams. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices.

PHARMA GIANT’S DATA BREACH EXPOSES PATIENTS’ SENSITIVE INFORMATION

Kurt’s key takeaway

Even though ADT says your home security systems are safe, the fact that hackers got their hands on personal info like emails and addresses is a wake-up call. It’s a reminder that even companies we trust to protect our homes can be vulnerable to cyberattacks. As we wait for more details, it’s important to keep an eye on how ADT handles the situation and stay alert. In today’s connected world, trusting our security providers is crucial, but it’s clear that we need to stay cautious, too.

How do you feel about the security of your personal information with companies like ADT after learning about this breach? Let us know by writing us at Cyberguy.com/Contact.

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.

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Copyright 2024 CyberGuy.com. All rights reserved.

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Nvidia CEO denies he’s ‘unhappy’ with OpenAI

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Nvidia CEO denies he’s ‘unhappy’ with OpenAI

“We are going to make a huge investment in OpenAI. I believe in OpenAI, the work that they do is incredible, they are one of the most consequential companies of our time and I really love working with Sam,” he said, referring to OpenAI CEO Sam Altman.

“Sam is closing the round (of investment) and we will absolutely be involved,” Huang added. “We will invest a great deal of money, probably the largest investment we’ve ever made.”

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Amazon Prime settlement could put money back in your pocket

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Amazon Prime settlement could put money back in your pocket

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Amazon has agreed to pay $2.5 billion to settle allegations brought by the Federal Trade Commission over how it enrolled customers in Prime and how difficult it made cancellation. 

The FTC alleged Amazon enrolled millions of consumers without clear consent and failed to provide a simple way to cancel.

“The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime, and then made it exceedingly hard for consumers to end their subscription,” Federal Trade Commission Chairman Andrew N. Ferguson said.

Rather than proceed to trial, Amazon chose to settle the case. The company did not admit liability and says it has already made changes to Prime enrollment and cancellation flows. Still, the agreement stands as the second-largest monetary judgment ever secured by the Federal Trade Commission.

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Eligible U.S. Amazon Prime members can now file claims for refunds tied to the FTC’s $2.5 billion settlement. (iStock)

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How the $2.5 billion settlement breaks down

The court-ordered settlement is divided into two parts. First, Amazon must pay a $1 billion civil penalty to the federal government. As a result, this marks the largest civil penalty ever tied to a violation of an FTC rule. Second, $1.5 billion is set aside for consumer refunds. Eligible Prime subscribers may receive compensation for Prime membership fees paid during the covered period, capped at $51 per person. Because this is an FTC action, only U.S.-based Prime subscribers qualify. Therefore, customers outside the United States are not eligible.

Who qualifies for an Amazon Prime refund

You may qualify for compensation if either of the following applies.

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  • First, you signed up for Amazon Prime in the United States between June 23, 2019, and June 23, 2025.
  • Alternatively, you attempted to cancel Prime through the online cancellation process during that same period but were unable to complete it. This includes entering the cancellation flow and not finishing or accepting a Save Offer.

To confirm when you joined Prime, log in to your Amazon account. Then go to Memberships and Subscriptions and select Payment history under Prime.

How Amazon is issuing refunds

Under the settlement, refunds are distributed in two groups based on eligibility.

Automatic Payment Group

Some consumers qualified for automatic payments.

  • You were eligible if you signed up for Prime between June 23, 2019, and June 23, 2025, enrolled through a challenged enrollment flow and used no more than three Prime benefits in any 12-month period.
  • Automatic payments were issued within 90 days of the court order, with most eligible customers receiving funds by late December 2025. These payments covered Prime membership fees paid up to $51. No claim was required.

However, if you believe you qualified for an automatic payment but did not receive one, you may still be eligible to file a claim.

Claims Process Payment Group

At this point, the claims process is the primary path for refunds. The claims window opened January 5, 2026. Eligible consumers are being notified by email or postcard through early February. You may qualify to file a claim if you unintentionally enrolled in Prime through a challenged enrollment method or tried but failed to cancel your membership online between June 23, 2019, and June 23, 2025, and used fewer than 10 Prime benefits during any 12-month period. In addition, you must not have already received an automatic payment. To file a claim, you will need to confirm one of two conditions by checking a box on the claim form. Claims are reviewed for eligibility. Approved claims receive compensation for Prime fees paid, capped at $51 per person.

The FTC says Amazon used confusing Prime signup and cancellation flows that led millions of users into unwanted subscriptions. (iStock)

Where to file a Prime settlement claim

If you are eligible to file a claim, official instructions will be provided by email or mail. You can also access the court-approved settlement site directly at: subscriptionmembershipsettlement.com.

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Links to the settlement site are also available on Amazon’s website, the Prime membership page and within the Amazon app.

THE WEEK’S BEST AMAZON HOME DEALS: SAVE 40% OR MORE ON PILLOWS, BLENDERS, VACUUMS AND MORE

Even if you do not qualify for a refund, this settlement is a strong reminder to review your subscriptions and confirm you are paying only for services you actively use. Here’s how to cancel a subscription using your iPhone and Android.

“Payments are being handled by the settlement administrator. Customers can find information and submit claims at the administrator’s website subscriptionmembershipsettlement.com,” an Amazon spokesperson told CyberGuy.

How to add or manage your Amazon Prime account

If you already have an Amazon account, adding or managing Prime takes only a few minutes. First, log in to Amazon and open the Accounts and Lists menu. From there, select Prime to view your membership details. Next, follow the prompts to add Prime or manage an existing subscription. Amazon displays pricing, billing dates and available benefits before you confirm. For that reason, review each screen carefully so you know exactly what you are agreeing to. For more on “How to get a cheap Amazon Prime membership,” click here.

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Take my quiz: How safe is your online security?

Think your devices and data are truly protected? Take this quick quiz to see where your digital habits stand. From passwords to Wi-Fi settings, you’ll get a personalized breakdown of what you’re doing right and what needs improvement. Take my Quiz here: Cyberguy.com.

Kurt’s key takeaways

Overall, this settlement sends a clear message about subscription transparency. While a $51 refund may feel modest, the broader impact matters. Regulators are forcing companies to simplify signups and make cancellations easier. If you ever felt trapped in a subscription you did not intend to start, this case shows enforcement is finally catching up to deceptive design tactics.

The claim form shows where to find your Claim ID and PIN, which are required to file for an Amazon Prime settlement refund. (iStock)

Have you ever tried to cancel a subscription and felt blocked or misled along the way? Let us know by writing to us at Cyberguy.com.

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Copyright 2026 CyberGuy.com. All rights reserved.

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On the ground with thousands of anti-ICE protestors

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On the ground with thousands of anti-ICE protestors

It was too cold to take off my mittens and check Google Maps so I put my faith in the trickle of bundled-up people ahead of me. All of them were carrying signs and wearing whistles around their necks on top of layers and layers of winter clothing. At first there were dozens of us walking toward Government Plaza, across the street from Minneapolis City Hall, and within a block it was hundreds. By the time I arrived it was thousands. Some reports said five to ten thousand, but on the ground, it felt like a single vibrating mass that was too large to count.

I made my way through the throng, repeating “excuse me” and “pardon me” despite the din because the people here are above all else unfailingly polite. Someone offered me a “Fuck ICE“ pin. Someone else offered me a chocolate-chip cookie. Another offered me a red vuvuzela. All three declined to be named or interviewed.

Friday, January 30 was the second general strike in the Twin Cities since federal immigration officers killed Alex Pretti. This one was reportedly organized by Somali and Black student groups at the University of Minnesota. Unlike the first strike, held last week and endorsed by local unions, this Friday’s was more hastily organized than the first economic blackout. I heard murmurs of lower turnout this time around, which was difficult to square with the fact that the plaza was so crowded that I didn’t understand how more people could possibly fit. And yet Minnesotans kept coming. The light-rail car pulled in and through the windows I saw the people inside were standing shoulder to shoulder, and they poured out and somehow filled space that wasn’t there.

They chanted: “No more Minnesota nice, Minneapolis will strike.”

Unlike the ongoing protests outside the Whipple Federal Building, the staging area from which ICE agents depart in unmarked cars to hunt down immigrants, the mood at the City Hall rally was almost jubilant, despite the under-current of outrage and terror that is present everywhere here. At Whipple, people jeer and yell at federal agents and local sheriff’s deputies alike, and their taunts are often met with flash bangs and pepper spray. Today, there appeared to be no such danger at the City Hall rally, but if the people of Minneapolis have learned anything over the past few weeks, it’s that danger lurks around every corner. You can be sitting in your car and be killed by a federal agent. You can be doing ICE watch and be killed by a federal agent. You can be protesting that killing and be arrested by federal agents. You can be walking or driving to work and be snatched by a federal agent. You can blow a whistle to alert your neighbors that federal agents are snatching someone off the street, and you’ll end up, at the very least, pepper sprayed by a federal agent. Medics milled about, prepared for the worst.

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Helicopters circled overhead. Volunteer marshals in neon vests, stationed at nearly every entrance and street corner, directed the crowd. One warned me about the ice; I didn’t hear her and slipped, but a woman behind me caught my fall.

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