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Virginia nursing home sale sparks concern over staffing, quality of care: ‘It needs to get better’

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Virginia nursing home sale sparks concern over staffing, quality of care: ‘It needs to get better’


SOUTH HILL, Va — A resident of a Southside Virginia nursing home is raising concerns over quality of care, staffing levels, and on-site leadership of the facility after it changed hands.

Ronalds Rawlings said each day at Twin Lakes Rehabilitation and Nursing brings an unexpected challenge. He describes his experience living at the South Hill long-term care facility as inconsistent, ever since new ownership took over.

“I wake up in the morning, like, what’s next?” he said. “At least at first, it was consistent at first, but now it’s like, I’m at the point where it’s time to go.”

VCU Health’s Community Memorial Hospital used to operate what was called The Hundley Center but sold the facility to the New Jersey-based Eastern Healthcare Group on April 1, according to VCU Health. With it, came the name change to Twin Lakes and a shift in ownership type from non-profit to for-profit.

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Rawlings, who’s lived at the nursing home since 2023, said one of the biggest differences he’s observed over the past several months is a decrease in the number of employees, as he alleged in a complaint to the Virginia Department of Health (VDH), the state agency that oversees nursing homes.

“The nurses that are charged with my care are doing a very good job. Now, those nurses are working to the max. They are short-staffed,” Rawlings said.

He claimed in his complaint those issues have led to medications not arriving on time and showers not occurring as frequently.

When asked whether the facility was short-staffed when it was run by VCU Health, Rawlings answered, “No.”

Rawlings said he has not yet received VDH’s findings pertaining to his complaint, and Eastern has not returned CBS 6’s request for a response to his allegations.

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Drop in reported staffing levels

However, data from the Centers for Medicare and Medicaid Services (CMS), which regulates nursing homes at the federal level, confirms a considerable drop in staffing levels following the acquisition.

It shows the facility went from a 5-out-of-5 star “well above average” staffing rating from January through March to a 2-star “below average” staffing rating from April through June. CMS determines those ratings in part based off quarterly staffing reports that providers are required to submit. Higher staffing levels “may mean higher quality of care for residents,” according to CMS.

During the same time period, CMS data shows that under VCU Health, there was nearly one whole extra hour of reported total nurse staffing hours per resident per day on average. The facility reported an average of 3.96 total nurse staffing hours per resident per day from January through March but reported 2.98 hours of the same from March through June.

According to the most recent data before the sale, CMS gave the Hundley Center a 5-out-of-5 star overall quality rating, which indicated it also performed well during health inspections.

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VDH has not yet conducted a health inspection of Twin Lakes since the ownership change, but Eastern Healthcare Group as a chain has an overall quality rating from CMS of 1.4-out-of-5 stars, as of July 2025, which indicates the group’s 17 facilities have performed poorly on inspections and staffing measures.

Only 22 of the country’s 600+ nursing home chains had a lower overall quality rating, according to CMS data.

CBS 6 has asked Eastern for a response to the company’s ratings, and we have not yet heard back.

Disciplinary action against on-site leadership

Rawlings said he was also troubled by past findings against the leadership put in place at the facility after the ownership change, as both the administrator Shondel Samuels and director of nursing Latarsha Brown have been recently disciplined by the state.

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“I think that probably sparked a concern for everybody’s safety,” Rawlings said.

According to licensing board reports, Samuels and Brown were formerly the administrator and director of nursing at Henrico Health and Rehabilitation Center at the time of a 2023 inspection that resulted in serious findings. Henrico was identified by CMS in January 2025 as Virginia’s poorest performing nursing home based off results of its last three years and cycles of inspections.

Citing the results of the 2023 inspection, the Board of Long-Term Care Administrators in July 2025 placed Samuels’ license on probation, in part because it found she failed to protect residents from multiple instances of abuse and retaliated against a resident who complained to an ombudsman by issuing them a discharge notice.

The board said Samuels “accepted little responsibility” in her role as administrator and instead claimed issues cited by the board were caused by factors outside of her control.

Then earlier this month, the Board of Nursing placed Brown’s license on probation, in part finding she engaged in abuse of residents and failed to properly address neglect at Henrico Health and Rehab. CBS 6 was there for a public hearing in November when an attorney for the state made that case to the board.

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“She at the very least allowed negligence or abusive behavior to go on at this facility on her watch, potentially that she even participated in it,” Aaron Timberlake, an adjudication specialist for the Virginia Department of Health Professions, said during the hearing.

Brown denied wrongdoing and argued she was a new director of nursing at the time with limited knowledge. She told the board that she and Samuels were given direction by their previous leadership that she believes they would not have followed themselves.

“I have very much taken responsibility for the actions that I played. However, I do know that in certain situations from these allegations, I know I was named, but I did not take part in them,” Brown told the board.

The board did not find the testimony from Brown or Samuels, who testified as a witness in Brown’s case, credible, according to the case findings.

The probation mean that Samuels and Brown can continue practicing but will be subject to additional training, reporting requirements, and state monitoring for at least two years.

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Board documents show both women were terminated from the Henrico facility after the 2023 inspection. Public records show the Commonwealth initiated licensing proceedings against them in 2024, and VDH licensing records show the pair was working at Twin Lakes as of September 2025.

CBS 6 asked Eastern if and when it was made aware of the licensing actions against Samuels and Brown and if both are still employed at Twin Lakes, and we have not heard back. CBS 6 also reached out to Samuels and Brown directly regarding their cases, and they have not provided comment.

“The state got to have more oversight,” Rawlings said about the facility. “They got to be held accountable. You got to hold them accountable.”

Rawlings said while there are some bright spots at Twin Lakes, such as the availability of activities and dedication of staff, he’s worried about where the facility is headed under new owners.

“Your way of business is failing,” he said. “The things that are going on at Twin Lakes, it just needs to get better.”

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Drought emergency declared for parts of Virginia; governor warns of water restrictions

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Drought emergency declared for parts of Virginia; governor warns of water restrictions


Extreme drought conditions in parts of Virginia have prompted an emergency drought warning for a wide swath of the region, including Bedford, Campbell, Charlotte, Franklin, Halifax, Henry, Mecklenburg, Patrick, Pittsylvania and Roanoke counties, along with the cities of Danville, Roanoke, Salem and Martinsville.

The governor has warned that if conditions worsen, she will activate mandatory nonessential water-use restrictions.

In Martinsville, city leaders have issued a voluntary water conservation notice and are urging residents and businesses to cut back where they can. The request comes as local businesses that rely heavily on water say the drought is already affecting day-to-day operations.

SEE ALSO: Botetourt County residents adjust daily routines as voluntary water restriction continues

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John Hughes, owner of John’s Car Wash, said the dry conditions have hit his business hard in recent weeks. “For the last 3 weeks, it’s been hitting pretty hard. We done three yesterday and haven’t done anything today with the drought and hot weather. Yeah, I’m really concerned about it,” Hughes said.

Restaurants are also feeling the strain. David Kitzmiller, an owner of Be Wiched, said water is essential for routine tasks such as washing dishes and preparing some menu items.

“We use a lot of water for washing dishes and some of our recipes if they limit us in anyway defiently can’t produce and its a scary aspect,” Kitzmiller said.

Kitzmiller added that cutting back is not always realistic for businesses that must meet sanitation needs. “Not really feasible for a business that depends solely relies on water to wash their dishes, so that can’t definitely be an impact there,” he said.

City leaders emphasized that the conservation request is voluntary for now, but they are encouraging everyone to do their part by taking shorter showers, turning off the faucet when it is not in use, washing only full loads of laundry, and limiting outdoor watering whenever possible.

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Five charged after Virginia Beach Police conduct human trafficking operation

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Five charged after Virginia Beach Police conduct human trafficking operation


VIRGINIA BEACH, Va. (WAVY) — Five people were charged after Virginia Beach Police conducted a two-day human trafficking and vice operation on July 3, according to the Virginia Beach Police Department.

The department’s Special Investigations Bureau conducted the operation, which was aimed at identifiying human trafficking victims, reducing the demand for commercial sex and targeting individuals seeking to exploit or recruit children for prostitution.

Detectives used many investigative techniques to proactively identify individuals involved in criminal activity related to prostitution, human trafficking and offenses against children. The operation was conducted in Virginia Beach, involving personnel from all of the bureau’s squads.

As a result of the operation, five people were identified and charged with offenses ranging from solicitation of prostitution to sex trafficking and crimes involving minors. Two vehicles and U.S. currency were seized during the operation. Other people were connected to victim services through Samaritan House.

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The operation led to the following people being charged:

  • Shane Carter, 28, of Norfolk, was charged with solicitation of prostitution.
  • Robert Harris, 64, of Virginia Beach, was charged with solicitation of prostitution and assault and battery.
  • Larry Pittman, 53, of Portsmouth, was charged with sex trafficking and use of electronic devices to facilitaate certain offenses involving minors.
  • Kenric Frazier, 46, of Portsmouth, was charged with sex trafficking, use of electronic devices to facilitate certain offenses involving minors and solicitation of child pornography.
  • Cameron Lewis, 24, of Norfolk, was charged with solicitation of prostitution.

Investigators also developed leads about people who are suspected of trafficking and exploiting others for commercial sex. Those are now active and ongoing investigations. There may be more charges and arrests pending further investigation and consultation with the Virginia Beach Commonwealth’s Attorney’s Office.

If you’re a human trafficking victim or know someone who is, you can report it to the National Human Trafficking Hotline at 1-888-373-7888.

Continue to check WAVY.com for updates.



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Dragas responds to accusations of having unfair advantage in quest to buy VB National

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Dragas responds to accusations of having unfair advantage in quest to buy VB National


VIRGINIA BEACH, Va. (WAVY) — Helen Dragas, CEO of Dragas Companies, said she does not feel her company had an “unfair advantage” in pursing a deal to buy Virginia Beach National Golf Club.

Rather, Dragas said her team took the initiative to put forward the “the “best competitive proposal we could.”

Next month, Virginia Beach City Council could vote to sell the 270-acre 18-hole course to Dragas, who along with Texas-based Century Golf, would redesign and refurbish the course. Dragas would then build nearly 660 housing units on the southern end of the property, and build a new childcare center.

Dragas’ proposal, titled “Princess Anne Landing,” was one of nine total groups who responded to the city’s request for proposals regarding of the future of the course.

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Still, many on both social media and in public comments have accused the longtime housing developer of having the upper hand, given that she had the city sign a non-disclosure agreement in 2024, more than a year before the city’s intentions of possibly selling the course became public.

As part of an interview Tuesday with 10 On Your Side, Dragas was asked about those accusations and other questions. Responses are edited for style and brevity purposes.

REPORTER: You’ve heard some of the criticisms … sitting through the public hearings. … How do you take it when people say that you got an unfair advantage?

DRAGAS: I say that we invested thousands of hours of hard work and due diligence watching public hearings, media council meetings, digging into those engineering studies that I referenced before that showed the deficiencies, … understanding the comprehensive plan, the Historic Overlay District, the ITA situation, all that. There’s a lot of complexity there and we invested a lot of time and energy to develop the best competitive proposal we could. We never knew we would see it, and we still don’t know if we’ll see a single cent of that investment back. And that’s competition and that’s initiative, and we live in a country that’s always rewarded initiative. And we took it. And while others might have been spending their time on other projects or other endeavors, this is what we were doing. So we didn’t receive any nonpublic information. We just did our homework and I think we tried to solve a lot of problems in one proposal: housing, homeownership, childcare, golf course, you know, redesign and refresh and reinvestment and a future tax stream for the course. So we think we come up with something that provides benefit, not just at offers, but to a lot of other constituents in the city as well. We’re really proud of it.

REPORTER: You were telling me that … long before even the auditors report, you had your eye on that that parcel and thought it would be good for houses. Correct?

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DRAGAS: Well, we always knew that there was that section that … could handle some housing, yes. And others did as well. There were other rentals. There was another unsolicited proposal or two. And then I think about half of the respondents to the proposal included housing.

Under the terms that have been negotiated between City Council and economic development staff for months in closed session, Dragas would purchase the roughly 270 acre course for $17.9 million from the city. The city will, in turn, give the $17.9 million back to Dragas, along with $1.8 million from the Virginia Beach Development Authority, to go towards an estimated $38 million golf course redevelopment.

On top of the nearly $20 million the city would give the development team for the golf course work, the city could contribute up to nearly $8 million in public infrastructure along Tournament Drive and Princess Anne Road, to include turn lanes, streetscape improvements, utility relocations, and a sewer extension.

REPORTER: Why does it need to be a public-private partnership?

DRAGAS: So right now the city has millions of dollars in deferred renovation — $7.7 million in identified stormwater deficiencies and remaining clubhouse and facilities repair. That doesn’t cover anything about renovating a 30-year-old course. And … everything needs a renovation, refurbishment at some point in its life, physical life. And so, this course needs that. There’s also public infrastructure that serves the entire area right there. So there’s some Virginia Beach Development Authority parcels that sit there and the first tee … as you probably know, is that land is going to be dedicated to the First Tee. There’s sanitary sanitary sewer infrastructure that serves all those parcels that was originally connected to be temporary, and that was almost 30 years ago. So the city has, I think, some deferred public infrastructure costs as well. What our proposal does is take the city off the hook for future maintenance liabilities. They’re actually going to come out of pocket less than they would if they just did the stormwater and the clubhouse repairs that were made, and in exchange, the city will have a $3.4 million a year tax revenue stream, a completely refreshed and refreshed renovated golf course, a badly needed child care facility and then, of course, the homes, homeownership opportunities for over 600 families.

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