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Southwest Airlines' new seat design has TikTok users sounding off: 'Just earned yourself a Delta customer'
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Southwest Airlines is facing backlash on social media for an updated seat design that’s slated to debut on its fleet next year.
It’s been less than a week since the airline announced the new Recaro seats and some customers have already issued concerns on social media, likening the seats, in one case, to “lawn chairs.”
The new seats are part of a slate of changes the carrier made to the interior of the cabin.
They were designed specifically to include a “multi-adjustable headrest cushion for enhanced head and neck support,” according to Southwest.
The carrier added that the design provides “ultimate comfort while maximizing seat width and overall support.”
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They are part of the carrier’s updated cabin interior, which it says was designed “based on extensive research covering Customer and Employee perceptions of color, comfort, and their aspirations for the overall onboard experience.”
Southwest Airlines debuts a new seat design that is part of the updated cabin interior for new aircraft deliveries beginning in 2025. (Southwest Airlines )
The carrier also said it conducted customer research and product testing in order to select the global supplier of the aircraft seats.
However, customers, who have only seen images of the seats on social media, are upset over the change.
The company’s TikTok video displaying the new design has already garnered nearly 15,000 comments, with many complaining the seats look uncomfortable and others saying they are switching to another airline.
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“What I’m seeing is hardrock seats,” one user chimed in.
Southwest Airlines debuts a new seat design with personal electronic device holder for customers. They are part of the updated cabin interior for new aircraft deliveries beginning in 2025. (Southwest Airlines )
One user asked if there was “an option to just stand,” while another said they’d prefer to walk.
Meanwhile, many users said they would be booking with Delta Air Lines instead.
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One person commented, “You just earned yourself a Delta customer,” while another user said they “aggressively” booked a Delta flight after seeing the video.
Following the backlash, the carrier noted that the video on social media is not an exact representation of the seats.
The seats maintain the average seat width and pitch on Southwest Boeing 737 Max 8 and -800 aircraft, and exceed the width currently available on the -700 series aircraft.
The seat itself has a custom ergonomic cushion that has more padding on certain areas of the headrest, backrest and bottom cushion, according to Southwest.
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The Dallas Cowboys spent a majority of the team’s draft capital addressing defensive needs throughout the 2026 NFL Draft, but if we learned anything from Jerry Jones and the front office last season, it’s that the phone calls don’t stop after Mr. Irrelevant is announced on Saturday night.
One team the Cowboys must immediately call is the Miami Dolphins, who selected All-American linebacker Jacob Rodriguez and versatile safety Kyle Louis during the draft.
With some extra young talent on the roster, the team could potentially have more interest in trading All-Pro linebacker Jordyn Brooks, who was a player linked to the Cowboys throughout free agency.
Dallas explored all avenues to land a veteran linebacker leading up to the draft before settling on sending a fifth-round pick to the San Francisco 49ers for Dee Winters, but the team made it clear that they may not be done making moves yet.
Brooks could be a perfect post-draft addition who would make an immediate impact in 2026, much like George Pickens did for the Cowboys’ offense a season ago.
Dallas Must Reignite Jordyn Brooks Trade Talks With Dolphins
Before the draft, the Cowboys reportedly reached out to the Dolphins about Brooks, but the price tag was ultimately too high. Now that the team has re-tooled its defense, it would be the perfect time to see if they are interested in reconsidering or whether the asking price has changed.
Brooks recorded 183 tackles, 13 tackles for a loss, and 3.5 sacks last season in Miami, and a move to Dallas would be a great opportunity for the linebacker to make a return to Texas for the next chapter of his career.
He was born in Dallas and played high school football in Houston, becoming a three-star recruit before committing to Texas Tech.
During his time at Texas Tech, Brooks earned second-team All-American and first-team All-Big 12 honors. He was selected by the Seattle Seahawks with the No. 27 overall pick in the 2020 NFL Draft, before making the move to Miami in 2024. Throughout his professional career, Brooks is a two-time NFL solo tackles leader.
There is no denying Brooks has a nose for the ball, so if the Cowboys could land him for a future Day 2 or Day 3 pick, it would be a no-brainer move for the front office to continue its defensive rebuild. With Brooks, Barham, and Winters added to a unit that includes DeMarvion Overshown, the Cowboys linebacking corps would take a major step forward next season and into the future.
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The first round of the NFL draft is over, and the stage is set for the Atlanta Falcons to make their first pick in the second round. Will McFadden and Tori McElhaney dive into their favorite prospects still on the board, how the NFC South fared in the first round, and all of the other news and storylines that could affect the Falcons’ draft class. This podcast is presented by Microsoft Copilot — informing Atlanta Falcons scouting decisions with fast insights.
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