South

Southwest Airlines' new seat design has TikTok users sounding off: 'Just earned yourself a Delta customer'

Published

2 years ago

February 14, 2024

Southwest Airlines' new seat design has TikTok users sounding off: 'Just earned yourself a Delta customer'

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Southwest Airlines is facing backlash on social media for an updated seat design that’s slated to debut on its fleet next year.

It’s been less than a week since the airline announced the new Recaro seats and some customers have already issued concerns on social media, likening the seats, in one case, to “lawn chairs.”

The new seats are part of a slate of changes the carrier made to the interior of the cabin.

They were designed specifically to include a “multi-adjustable headrest cushion for enhanced head and neck support,” according to Southwest.

The carrier added that the design provides “ultimate comfort while maximizing seat width and overall support.”

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They are part of the carrier’s updated cabin interior, which it says was designed “based on extensive research covering Customer and Employee perceptions of color, comfort, and their aspirations for the overall onboard experience.”

Southwest Airlines debuts a new seat design that is part of the updated cabin interior for new aircraft deliveries beginning in 2025. (Southwest Airlines )

The carrier also said it conducted customer research and product testing in order to select the global supplier of the aircraft seats.

However, customers, who have only seen images of the seats on social media, are upset over the change.

The company’s TikTok video displaying the new design has already garnered nearly 15,000 comments, with many complaining the seats look uncomfortable and others saying they are switching to another airline.

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“What I’m seeing is hardrock seats,” one user chimed in.

Southwest Airlines debuts a new seat design with personal electronic device holder for customers. They are part of the updated cabin interior for new aircraft deliveries beginning in 2025. (Southwest Airlines )

One user asked if there was “an option to just stand,” while another said they’d prefer to walk.

Meanwhile, many users said they would be booking with Delta Air Lines instead.

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One person commented, “You just earned yourself a Delta customer,” while another user said they “aggressively” booked a Delta flight after seeing the video.

Following the backlash, the carrier noted that the video on social media is not an exact representation of the seats.

The seats maintain the average seat width and pitch on Southwest Boeing 737 Max 8 and -800 aircraft, and exceed the width currently available on the -700 series aircraft.

The seat itself has a custom ergonomic cushion that has more padding on certain areas of the headrest, backrest and bottom cushion, according to Southwest.

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Atlanta, GA

Slain grandmother Margaret Swan remembered at Sunday vigil

Published

10 minutes ago

June 7, 2026

Press Room

Slain grandmother Margaret Swan remembered at Sunday vigil

Vigil held for woman stabbed to death on MARTA train

ATLANTA – A grieving community gathered alongside a heartbroken family Sunday afternoon to honor a beloved woman killed in a random knife attack on a MARTA train.

What we know:

Community members and family gathered Sunday afternoon for a vigil to remember 66-year-old Margaret Swan, who was killed on a MARTA train a little over a week ago. Over 100 people joined Swan’s family to pay their respects to the mother and grandmother.

Swan was violently and randomly stabbed to death in an unprovoked attack. Police have arrested and charged 25-year-old John Elijah Matthews with her murder. Swan’s family shared that she had been watching her grandchild just before boarding the train.

What they’re saying:

Family members and community advocates expressed immense grief and called for immediate safety changes across the transit network during Sunday’s gathering.

Wynecia Patterson, an advocate with the Atlanta People’s Campaign, spoke on the collective pain felt by the neighborhood.

“All the tragic things that have been going on in our community, and we feel like we are falling short with our people, and we want to bring light on the tragedies going on,” Patterson said.

Swan’s daughters, Shanae and Tiara Sams, expressed deep heartbreak and demanded increased security to prevent future violence on transit lines.

“Everybody should be protected and safe being on public transit,” Shanae Sams said. “We all use public transit from time to time, but we shouldn’t be in fear if we will make it or not on the train. They need to be patrolling the trains like they used to years ago.”

Tiara Sams remembered her mother’s character and noted the ongoing shock of the loss, particularly knowing the suspect remains behind bars.

“My mom was very kindhearted, brave. She was a phenomenal woman, and she always wanted to help people and for people to be good,” Tiara Sams said. “Yesterday I wanted to just even call her, but I had to remind myself she’s not here. Then like it’s been hard because he’s still alive, he’s still here, and he is in protected custody. He is protected.”

She added her disbelief regarding the unprovoked nature of the crime.

“I don’t think it’s right for someone to prey on someone that didn’t do anything to them,” Tiara Sams said.

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The Source: The information in this story was gathered from family members, loved ones and community advocates during a Sunday afternoon memorial vigil held for transit victim Margaret Swan.

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Augusta, GA

Augusta church honors gun violence victims during Wear Orange Weekend

Published

28 minutes ago

June 7, 2026

Press Room

Augusta church honors gun violence victims during Wear Orange Weekend

AUGUSTA, Ga. (WRDW/WAGT) – Community members gathered Sunday to honor those who lost their lives to gun violence as part of Wear Orange Weekend.

A memorial was held at Jordan Grove Baptist Church, bringing together several organizations to spread awareness about gun violence prevention.

Wear Orange Weekend honors 15-year-old Hadiya Pendleton, who was shot and killed on a playground in Chicago in 2013. Orange was her favorite color.

Several organizations participated in the event, including Moms Demand Action, Georgia Shift, Community in Action and Grieving Families of Youth Violence.

Organizers said ending violence is a community effort.

“Today may be our day, but tomorrow could be any day, don’t wait till it hits your front door step, get involved now because your voice may be the one that makes the difference in our community with your family or any loved one,” said Phyllis Jackson of Moms Demand Action.

“I want to thank the CSRA Community in Action, Georgia Shift, as well as Moms Demand Action for coming together to see a need to know we are here to stop gun violence in our area,” said Rev. Anthony Walker, co-founder of CSRA Community in Action.

The weekend also included a gun-violence panel discussion and a walk. Organizers said they are always looking for volunteers.

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Washington, D.C

Storm Team4 Forecast: Mild start to workweek before heating up

Published

33 minutes ago

June 7, 2026

Press Room

Storm Team4 Forecast: Mild start to workweek before heating up

4 things to know about the weather:

Clear and mild night
Nice start to the workweek
Heating up through the week
Humidity on the rise through the week

The beginning of the workweek will feel like a breeze compared to the hot 90s we had the past few days.

Temperatures start out mild over the next two mornings, and afternoons will be warm and in the 80s.

Along with milder temperatures, humidity levels will be lower on Monday and Tuesday.

Conditions will change on Wednesday with the return of high heat, more humidity and rain chances. The heat index could be 100+ on Thursday and Friday.

Download the NBC Washington app on iOS and Android to check the weather radar on the go.