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Delmarva Power redesigns its bills | Delaware LIVE News

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Delmarva Power redesigns its bills | Delaware LIVE News


Delmarva Power redesigned bill

Delmarva Power has reformatted its bills to make them easier to understand.

The new design started in November for all of the utility’s hundreds of thousands of residential and commercial customers in Delaware.

Zach Chizar, a senior communications specialist, said the redesign is based on feedback from customer focus groups. “It’s all about how to understand the bill better, in a visual approach,” he said.

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The most dramatic addition, at the top right of the first page, is a colorful ring-shaped chart that splits the bill into delivery, electric supply, and (if used) gas supply.

Delmarva, a subsidiary of Chicago-based Exelon, the nation’s largest utility company, is only in the delivery business and does not generate power, he noted.

Some text on the top left of the first page adds a new breakdown of the monthly charges: total delivery, electric delivery, gas delivery, electric supply, and gas supply. By contrast, the old bill only listed electric and gas charges.

The amount due, below these breakdowns, is in more prominent type.

The new bill drops the bar charts covering daily electricity and gas usage. It refers customers to the  utility’s website, where they can already see usage broken down by the hour for their account.

The sample bill that Delmarva posts on its website runs four pages, down from a typical five for an electric and gas customer.

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In another customer-friendly move, Delmarva recently opened its call centers on Saturday mornings to handle the number of calls it gets. “No one enjoys being on hold,” Chizar said.

(A helpful landing page titled “Understanding my bill” might answer questions.)

The new design generated some grumbling on social media. “They always just add extra charges and make it too confusing to figure out,” one post complained.

There are no new charges and no delivery rate increases involved now, Chizar said, noting that the cost of gas and electricity varies.



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Delaware

Elon Musk-Led Overhaul of Delaware Business Law Upheld by State Court

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Elon Musk-Led Overhaul of Delaware Business Law Upheld by State Court


The Delaware Supreme Court upheld the constitutionality of an Elon Musk-inspired overhaul of state law that governs most major US corporations, handing a win to company founders, insiders and private equity owners who sought less restrictive business rules.



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Delaware County school employee accused of sex assault of minor in Texas

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Delaware County school employee accused of sex assault of minor in Texas


Authorities say a Delaware County school employee is accused of traveling to Texas to sexually assault a minor he met online.

What we know:

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Michael Robinson, 43, was taken into custody near Radnor Middle School where investigators say he worked as a paraprofessional.

Investigators believe Robinson traveled to Tyler, Texas in the summer of 2024 to meet a minor he had connected with online.

Robinson, according to U.S. Marshals, allegedly sexually assaulted the teen over the course of a weekend. 

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Delaware County school employee accused of sex assault of minor in Texas

Prosecutors in Smith County, Texas charged Robinson in December with Aggravated Sexual Assault of a Child Under 15-years-old.

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Robinson is being held at a Delaware County jail where he is awaiting extradition to Texas.

What they’re saying:

U.S. Marshals in Pennsylvania said Robinson’s arrest shows that “sexual predators will always be pursued relentlessly.”

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The Radnor Township School District said Robinson has been placed on leave and will not have contact with students.

“Parents of the limited number of children to whom the employee was assigned were contacted by the administration immediately.”

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The district said it is cooperating with law enforcement and has “no information indicating misconduct involving district students.”

Crime & Public SafetyDelaware CountyNews



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Rehoboth cancels 2026 Polar Bear Plunge after major snowstorm

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Rehoboth cancels 2026 Polar Bear Plunge after major snowstorm


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Rehoboth Beach has canceled the upcoming 2026 Lewes Polar Bear Plunge and 5K Run to the Plunge as the Sussex County resort town continues dealing with the aftermath of last weekend’s snowstorm, organizers of the annual Special Olympics fundraiser said on Feb. 26.

“Rehoboth Beach is navigating significant challenges because of the snowstorm,” a Special Olympics Delaware email announced. “At present, the boardwalk and all beach crossings remain snow covered and many sidewalks throughout downtown Rehoboth are as well.”

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The plunge and 5K had been rescheduled to March 1 after severe weather conditions in late January caused it to be moved from its original Feb. 1 date.

The plunge will not be rescheduled for this year.

Last weekend’s storm brought nearly 2 feet of snow to parts of Sussex, closing hundreds of roads when trees and wires were downed. There were also power outages across the county, including Rehoboth Beach which had to restore power to its wastewater treatment facility.

Plunging for a cause

The polar bear plunge is one of Special Olympics Delaware’s more popular fundraisers, drawing more than 4,000 participants last year.

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In recent years, the event has been bringing in more than a million dollars for Special Olympics Delaware. Last year, plunge events drew $1.3 million, just shy of the record-breaking $1.5 million raised in 2024.

Alex Seymore, Special Olympics Delaware’s director of digital media, said the organization had already raised more than $1 million from this year’s event.

“We expect a small impact,” Seymore told Delaware Online/The News Journal. “But again, we’re showing that we’ve raised over a million dollars.

He added they are reviewing how the cancelation will impact them and their services.

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“It’s been just a couple hours, so we’re not completely positive how it will impact things in the long run,” he said. “We’re thankful for everybody that’s helped raise this money through this time.”

What is still occurring

While the plunge and 5k and been canceled this year, there are other indoor events that will continue as scheduled:

Feb. 27

  • 4 p.m. to 7 p.m. – pick up packets and souvenir sales for the Plunge and 5K Run to the Plunge at the Rehoboth Beach Convention Center, 229 Rehoboth Ave, Rehoboth Beach.

Feb. 28

  • noon to 2 p.m. ​Fire & Ice in the Atlantic Sands Ballroom, 1 Baltimore Ave, Rehoboth Beach.
  • 2:30 p.m. to 5 p.m. Restaurant chili contest.
  • 4 p.m. to 7 p.m. – pick up packets and souvenir sales for the Plunge and 5K Run to the Plunge at the Rehoboth Beach Convention Center, 229 Rehoboth Ave, Rehoboth Beach.

Send tips or story ideas to Esteban Parra at (302) 324-2299 or eparra@delawareonline.com.



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