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Hartsfield-Jackson Atlanta International Airport receives among lowest rate of TSA complaints ahead of Christmas travel

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Hartsfield-Jackson Atlanta International Airport receives among lowest rate of TSA complaints ahead of Christmas travel


For millions of travelers, airport security can feel like the most stressful part of any trip — shoes off, laptops out, lines inching forward while flight boards flash warnings overhead. But new data obtained by CBS News suggests travelers flying through Hartsfield-Jackson Atlanta International Airport may be navigating that experience with less frustration than many expect.

According to a decade-long analysis of TSA complaint data, Hartsfield-Jackson recorded one of the lowest complaint rates among major U.S. airports, especially notable given that it is the busiest airport in the world. Between 2015 and 2024, the airport logged 4.53 TSA complaints per 100,000 passengers, placing it tied for seventh-lowest nationwide among the country’s largest airports.

Big crowds, fewer complaints

The study analyzed TSA complaints submitted to the agency’s Contact Center and compared them against total passenger enplanements at 63 of the busiest U.S. airports. The goal is to measure how often travelers felt compelled to formally report issues, such as customer service problems, screening delays, or mishandled property.

Over the 10-year period, Hartsfield-Jackson handled more than 461 million passengers — far more than most airports on the list — yet still maintained a relatively low complaint rate.

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By comparison, some smaller airports recorded complaint rates more than double Atlanta’s, suggesting that airport size alone doesn’t determine passenger frustration.

Why it matters during holiday travel

As Christmas and New Year’s travel ramps up, the findings offer some reassurance for families heading out of Atlanta. 

TSA lines remain long during peak hours, but the data suggests that most travelers are getting through security without issues serious enough to file formal complaints.

Travel expert Shayne Fitz-Coy, CEO of Rustic Pathways, says the airport experience often shapes how people remember their trip.

“Airports are often the first and last part of any journey,” Fitz-Coy said. “A smooth security process can make a real difference in how travelers feel about their entire experience,” according to the study’s findings  .

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Setting expectations, not guarantees

Airport officials caution that no system is perfect, especially during holiday surges. Weather delays, staffing shortages, and passenger volume can still create bottlenecks. But the data suggests Atlanta’s TSA operations have remained relatively consistent over time, even under extraordinary demand.

As holiday crowds continue to swell, the numbers point to a rare travel bright spot: at the world’s busiest airport, frustration doesn’t always come standard.



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Atlanta, GA

Taste of Atlanta celebrates 25 years with a party at the Works

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Taste of Atlanta celebrates 25 years with a party at the Works


Canoe’s tuna poke at the 2026 Taste of Atlanta

Photo by Daniel Chance

Twenty-five years ago, publishing and event maven Dale DeSena gathered 20 local restaurateurs under an air-conditioned tent in Phipps Plaza’s parking lot. Each brought samples of their best dishes for attendees to taste with pre-purchased tickets. More than 4,000 people participated, and Taste of Atlanta was born.

The festival has evolved throughout the past two decades, as consumer behaviors shifted and other food festivals were developed, but the core principle remains: to showcase Atlanta restaurants and turn tasters into diners.

“The idea of chef-driven, local restaurants was just starting to come into focus,” DeSena says. “Chefs like Bob Amick and Gerry Klaskala were opening new restaurants. They needed help telling people these spots existed.”

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Throughout the years, Taste of Atlanta has traveled across the city, from Lenox Mall to Atlantic Station to Spring Street near Georgia Tech and to Historic Fourth Ward Park. It grew, began featuring live music, and added a stage for cooking demonstrations. “The Food Network revolutionized the popularity of chefs being great entertainment,” DeSena says.

Banana tarts at the 2012 Taste of Atlanta

Courtesy of Taste of Atlanta

In 2022, following the Covid-19 pandemic, Taste of Atlanta pivoted to focus on hyper-local events that were all-inclusive, rather than ticket-based. Instead of a single, three-day, family-friendly weekend each year, DeSena and her team began planning four Thursday evening events for the 21-and-up crowd.

“Restaurants didn’t have the staff to attend Friday through Sunday, and they wanted to get more return on their investment by concentrating on their neighborhoods,” she explains. “Now we travel to different neighborhoods rather than having attendees travel across the city to us.”

Now, Taste of Atlanta offers events spaced throughout the year in Midtown, Sandy Springs, Alpharetta, and Buckhead. To celebrate its 25th anniversary, it’ll host a party at the Works on the Westside on April 16 from 6 p.m. to 10 p.m. Tickets cost $95 plus fees for general admission and $135 plus fees for VIP.

Look for Hector Santiago from El Super Pan, Pano Karatassos Jr. from Kyma, Giovanni DiPalma from Antico Pizza Napoletana, and Jonathan and Justin Fox from Fox Bros. Bar-B-Q, among others. Mixologist from brands like Don Julio, Grand Marnier, and Aperol will be crafting cocktails. There will be local beer, wine, and live music by Seed & Feed Marching Abominable Band and Bogey and the Viceroy. Plus, attendees will receive complimentary admission to Your Third Spot, as well as a game card.

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Tandoori wings

Courtesy of Taste of Atlanta

“We intentionally partnered with restaurants who have participated over the past 25 years from all over Atlanta. We tried to think about the diversity of the restaurants, which ones are meaningful to the city, or new from the past few years,” DeSena says. “The chefs will all be there to meet and greet. They’re our rock stars. We want to showcase them.”

She waxes poetic about all the city has accomplished food-wise during the last quarter-century. “Atlanta used to be mostly chains. I’m proud so many chefs have opened great restaurants and how many are still in business. We’re all working together to highlight our great culinary city.”

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First Thoughts On The Hawks-Knicks First Round NBA Playoffs Matchup

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First Thoughts On The Hawks-Knicks First Round NBA Playoffs Matchup


The NBA playoff matchups in the Eastern Conference are set.

After coming into Sunday as the likely No. 5 seed, the Orlando Magic’s stunning loss to the Boston Celtics paired with the Hawks losing and Raptors winning, means that the Hawks are going to be the No. 6 seed in the Eastern Conference and will face the New York Knicks in the first round.

These two teams met just last Monday, a thrilling win for the Knicks in the final minute. Here are my first three thoughts about this matchup.

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1. The Hawks have to have an answer for Mitchell Robinson

Apr 6, 2026; Atlanta, Georgia, USA; New York Knicks center Mitchell Robinson (23) drives past Atlanta Hawks guard Nickeil Alexander-Walker (7) during the first half at State Farm Arena. Mandatory Credit: Dale Zanine-Imagn Images | Dale Zanine-Imagn Images
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With no new update on Jock Landale, the Hawks are going to have a big question at the backup center position. Assuming Landale is not able to go at least at the start of this series, Mo Gueye is going to have a big role in this series and he will be going against one of the top backup centers and rebounders in the league, Mitchell Robinson.

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In nearly 20 minutes in last week’s matchup, Robinson scored eight points and pulled down 12 rebounds. Having Gueye go against him is going to be a big mismatch, as good as Gueye is defensively. Figuring out how to deal with Robinson is going to be key if the Hawks hope to spring the upset.

2. Can this group handle the playoff pressure?

Jalen Johnson, Dyson Daniels, Jonathan Kuminga, and Onyeka Okongwu have varying degrees of playoff experience, but not as starters. CJ McCollum has years of playoff experience, Nickeil Alexander-Walker helped Minnesota make back-to-back Western Conference Finals Appearances, and Gabe Vincent was a key role player for Miami during their runs recently. However, this group has only been playing together for a few months and have not been under the microscope of the posteason.

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This Knicks team however was two wins away from the NBA Finals and has a lot of confidence that they can get back there and finish the job. They are a cohesive unit that plays well together and they are going to have a rowdy crowd at Madison Square Garden behind them. Can the Hawks handle the pressure they are about to face?

3. Hawks are capable of an upset

While the Knicks are certainly going to be favorites (deservedly so), I believe this Hawks team is for real and they are not going to be intimidated.

They have Jalen Johnson, who is set to make his first ever All-NBA team, Nickeil Alexander-Walker is the NBA’s front runner for most improved player, and Dyson Daniels is as good of a perimeter defender as there is.

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These two teams as they are currently constructed have only played once, so there is not much to go on, but if this series is like that game that was played last Monday in Atlanta, It should be one of, if not the best series in the first round.

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Nobody is going to pick the Hawks and the Knicks are an elite team, but don’t discount the Hawks chances.



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Man arrested in deadly northwest Atlanta shooting

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Man arrested in deadly northwest Atlanta shooting


A 29-year-old man is accused of murder after a Saturday night shooting in northwest Atlanta.

What we know:

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Xavier Postell was arrested on Sunday in connection with the fatal shooting on Allen Temple Ct NW. 

Postell was taken to the Fulton County Jail and booked on a murder charge. 

Atlanta police officers were called to reports of a person shot on Allen Temple Ct NW around 8:45 p.m.

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When they arrived, they found a man who had been shot. He was rushed to Grady Hospital, where he died from his injuries.

What we don’t know:

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Police have not released the name of the man who died. Investigators are still working to determine the circumstances surrounding the shooting and what led up to the violence.

The Source: Information in this article comes from the Atlanta Police Department. 

AtlantaCrime and Public SafetyNews
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