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Connecticut Sues Internet Provider Over Hidden Fees, Deceptive Advertising

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Connecticut Sues Internet Provider Over Hidden Fees, Deceptive Advertising


HARTFORD – Attorney General William Tong claims that Optimum Online, an internet service provider, has collected tens of millions of dollars in illegal fees from Connecticut consumers.  

Now the state is suing Altice, Optimum’s parent company, to ban the fees and return the money to customers.

The state is accusing Altice, a European telecom conglomerate that acquired the former Cablevision services in 2016, of violating the Connecticut Unfair Trade Practices Act by unlawfully charging a “network enhancement fee.”  

The complaint further alleges that Altice buries disclosures about advertised speed limits by listing them on the back of mailers in tiny print, in gray-on-gray backgrounds and in small “floating” words in their TV ads.  The company is also accused of putting English-language disclaimers on Spanish marketing materials.  

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The complaint seeks both restitution for consumers and penalties.

The Office of the Attorney General first launched its investigation into Altice in November 2022, following more than 500 consumer complaints alleging hidden fees, poor technical support, and slow internet speeds.

According to Tong, Altice began unlawfully charging its customers a monthly fee of $2.50 in January 2019, which has increased over time to the current charge of $6 per month.  

In total, Tong claims Altice has collected millions of dollars from Connecticut consumers through the “junk fee,” over and above the regular monthly internet service charge.  He also alleges that the fee was not disclosed up front and appeared only in the shopping cart after a consumer selects an internet service. 

“When customers pay for Internet service, they have a right to expect promised speeds and network reliability without being nickel and dimed with junk fees,” said Tong. 

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“It’s not a small amount, by the way, and it’s important to note that this is really hitting people and families every single day.  This network enhancement fee is not a tax.  It’s not a federally or state mandated fee.  It’s just an extra charge that Altice is slipping in on the bill to take money from all of us.”

Altice defended the fee as necessary to “maintain and improve the network” and in a written statement, the company said the state’s lawsuit is “without merit.”  

“Altice USA shares the state’s goal of ensuring Connecticut residents and businesses receive high-quality connectivity services and superior customer support. The company has invested hundreds of millions of dollars into its network, products, and support experiences across the state of Connecticut, which includes the deployment of our 100% Fiber Internet network to over two-thirds of our footprint in the state, delivering symmetrical speeds of up to 8 gig, the fastest residential internet service in our Connecticut service area. Altice USA provides customers with various offers at different speeds and price points, delivering reliable speeds and service with transparent pricing to customers throughout the state,” said Communications Director Erin Smyth.   

Senate Majority Leader Bob Duff, D-Norwalk, described the “junk fees” as a deceptive scheme and of significant concern for residents in areas like Fairfield County and Litchfield County where options for internet service are limited.

“Frankly, Altice, which is a French company, uses Fairfield County and Litchfield County and all their customers as an ATM machine to send money back to their foreign company.  We’re getting nothing in return for all these fees that we pay,” Duff said.

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Connecticut farmers to benefit from federal disaster relief package

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Connecticut farmers to benefit from federal disaster relief package


Funding to help farmers impacted by disaster is on the way for those who have been seeking help.

That’s one aspect of what came out of a vote in Washington D.C. that in part prevented a government shutdown.

A 13 minute hailstorm in August destroyed William Dellacamera’s crops and cost him $400,000. He was only able to receive a little less than half of that from programs already in place.

“From that day on, basically everything I had grown for the season was destroyed,” said Dellacamera of Cecarelli’s Harrison Hill Farm.

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He’s become known locally for driving his tractor from Connecticut to Washington D.C., advocating for more state and federal funding for farmers like him.

In his travels, he landed meetings with the USDA and Connecticut’s delegation.

“I think they’re taking it seriously, and they did. They took it seriously,” said Dellacamera.

President Biden signed a disaster relief bill into law, advocated for in part by Connecticut’s delegation.

Congresswoman Rosa DeLauro says Connecticut has lost 460 farms over the last five years, primarily related to weather events that put their livelihoods at stake.

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“I am pleased that we have an agreement on $100 billion in disaster aid,” said DeLauro on the House Floor Friday, who advocated for the bill.

As part of that, Connecticut farmers like Dellacamera will be able to tap into $23 million of relief from crop losses, according to Representative John Larson.

“Now knowing this is going to make a difference is a big deal. And I hope it does, I hope it does make a difference,” said Dellacamera.

Also part of the bill, DeLauro advocated for a block grant of $220 million that’s only for small and medium-sized farmers who have lost crops in 2023 and 2024.

All of New England would fit in the parameters for the grant, allowing farmers to get help without crop insurance or a national disaster declaration.

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“We came to a conclusion that these were all of the pieces that were needed to move forward,” said DeLauro on the House Floor Friday, about the bill as a whole.

DeLauro’s team tells us that disaster relief funding will go from the USDA to the states to get payments out.

 Dellacamera says he’s grateful, and there’s more work to be done.  He hopes this block grant and general disaster relief funding will be able to live on.

“It takes the red tape out of it a little bit,” said Dellacamera of the block grant. “Hopefully it could be funded into the future, you know, as it might be needed more and more,” he said.

In the meantime, the state of Connecticut will be identifying which farmers experienced disasters in 2023 and 2024 to see who would benefit from block grant funding.

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Gifts of Love provides for Connecticut families in crisis

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Gifts of Love provides for Connecticut families in crisis


AVON, Conn. (WTNH) — Hundreds of families were given the opportunity to make their holidays brighter Saturday with a trip to Gift of Love’s annual Holiday Shop in Avon. In its 15th year, the Holiday Shop has been able to help 400 clients from 40 different towns across Connecticut since the shop opened on Friday. […]



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Connecticut National Guard families come together for annual holiday event

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Connecticut National Guard families come together for annual holiday event


HARTFORD, CT (WFSB) — On Saturday morning, families of the Connecticut National Guard gathered for an annual event designed to provide support and comfort during the holiday season.

Operation Embracing Lonely Families has been a tradition for 23 years, offering much-needed support to military families separated from loved ones who are deployed.

The event focuses on easing some of the financial burden and emotional stress that military families face during deployments, especially during the holidays.

“It’s an enjoyment because it brings everyone closer during the holiday so they can still be around their family too,” said Newton Maldonado, a National Guard soldier.

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One of the attendees, Nicole Scalora, whose husband was recently deployed to Africa for a year, shared the challenges of military life.

“It’s tough. We have to take it one day at a time. Doing everything at home by yourself, not having that shoulder to rely on can be difficult. But I have a lot of family and a lot of support, so that helped a lot. Also, the military is constantly reaching out. Making sure that we’re good and that if we need help, they’re there,” she said.

Saturday’s event included treats and toys for the families, as well as a visit from Santa Claus.

The tradition, which began under former Governor Jodi Rell and continued by each subsequent Lieutenant Governor, has become a symbol of appreciation for those who serve and their families.

While this year’s ceremony was smaller in scale, organizers are expecting the event to grow significantly next year, with nearly 800 families anticipated to attend.

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These families are affected by the various deployments of National Guard members overseas.

Lieutenant Governor Susan Bysiewicz expressed her gratitude, noting, “, I’m really glad for the people of Connecticut that our celebration is rather small, because it means our national guard families are here at home celebrating.”

The event remains an important opportunity for the community to come together and honor the sacrifices made by military families throughout Connecticut.



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