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Connecticut car dealerships hit by cyberattack

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Connecticut car dealerships hit by cyberattack


MILFORD, Conn. (WTNH) — For the seventh consecutive day, car dealerships, parts suppliers and repair shops are dealing with a nationwide outage of a widely used software that was caused by a cyberattack.

CDK, a software used by 15,000 retail dealerships nationwide, experienced back-to-back cyberattacks last week. It caused the company to shut down all of its systems as an abundance of caution, but the issue has still not been resolved.

For dealerships like Napoli Nissan in Milford, the last seven days have been a time warp. 

“We’re going 65-70 years back in time,” said Brendan Camilleri, the general sales manager. “Everything is all hand-written. Invoices are hand-written…everything from service to sales.”

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Camilleri said the software is used for everything from purchasing to repairs. He added while business continues while the system down, the work is piling up.

“Over the last several years, we’ve automated everything to make a buyer’s experience much more smoother, and without having software to back us up makes it incredibly difficult,” he said, adding it has also caused delays for customers purchasing cars. 

Service shops like Turnpike Motors in Newington said it is also affected by the cyberattack, which is causing delays in getting parts from its suppliers.

“If we call up and ask them if there’s a part they may have showed it in the inventory at one point, and they have to get out of the chair and go to the shelf to see if they actually have it,” Doug Fernandez, who owns Turnpike Motors, said. “All their inventory is frozen. They can’t keep count of it. They don’t know if they have one or 10 of anything right now.”

Fernandez and Camilleri both said they’ve received no indication as to when the software could be back online, but added the implications could have a ripple effect for months.  

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“It’s just messy,” Fernandez said. “The worst part about it is there’s a financial hit because you’re going to have to quote stuff out to deliver things and you’re going to have the wrong information and as the businesses we’re going to have to pay for those differences. And there’s just going to be a bunch of invoices and things that get lost.” 

CDK Global did not respond to News 8’s request for comment.



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Another Prominent Bank Closing Locations In Connecticut: CT News

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Another Prominent Bank Closing Locations In Connecticut: CT News


On the weekend, we present some of the top stories and headlines from all across Connecticut.

Officials confirmed the bank will close two branches in Connecticut later this year, and they have released the precise date.>>>Read More.


A Hallmark movie that will premiere during the Christmas season is being shot locally.>>>Read More.


“He is the kind of guy that would do anything for anyone, a providing and loving family man, and an all-around great guy.”>>>Read More.

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More than 350,000 cardiac arrests occur outside the hospital each year. One local teen has a plan to trim that number down a bit…>>>Read More.


The former local resident, an “American Ninja Warrior” winner, was sentenced for the sexual abuse of a 14-year-old victim, officials said.>>>Read More.


Police provided water safety tips after a 3-year-old was recently found floating face down in a pool before being rescued by an adult.>>>Read More.


Other top stories:


The Patch community platform serves communities all across Connecticut in Fairfield, New Haven, Middlesex, New London, Hartford, Tolland, and Litchfield counties. Thank you for reading.

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As AI gains a workplace foothold, states are trying to make sure workers don’t get left behind

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As AI gains a workplace foothold, states are trying to make sure workers don’t get left behind


HARTFORD, Conn. (AP) — With many jobs expected to eventually rely on generative artificial intelligence, states are trying to help workers beef up their tech skills before they become outdated and get outfoxed by machines that are becoming increasingly smarter.

Connecticut is working to create what proponents believe will be the country’s first Citizens AI Academy, a free online repository of curated classes that users can take to learn basic skills or obtain a certificate needed for employment.

“This is a rapidly evolving area,” said state Democratic Sen. James Maroney. “So we need to all learn what are the best sources for staying current. How can we update our skills? Who can be trusted sources?”

Determining what skills are necessary in an AI world can be a challenge for state legislators given the fast-moving nature of the technology and differing opinions about what approach is best.

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Gregory LaBlanc, professor of Finance, Strategy and Law at the Haas School of Business at Berkeley Law School in California, says workers should be taught how to use and manage generative AI rather than how the technology works, partly because computers will soon be better able to perform certain tasks previously performed by humans.

“What we need is to lean into things that complement AI as opposed to learning to be really bad imitators of AI,” he said. “We need to figure out what is AI not good at and then teach those things. And those things are generally things like creativity, empathy, high level problem solving.”

He said historically people have not needed to understand technological advancements in order for them to succeed.

“When when electricity came along, we didn’t tell everybody that they needed to become electrical engineers,” LeBlanc said.

This year, at least four states — Connecticut, California, Mississippi and Maryland — proposed legislation that attempted to deal with AI in the classroom somehow. They ranged from Connecticut’s planned AI Academy, which was originally included in a wide-ranging AI regulation bill that failed but the concept is still being developed by state education officials, to proposed working groups that examine how AI can be incorporated safely in public schools. Such a bill died in the Mississippi legislature while the others remain in flux.

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One bill in California would require a state working group to consider incorporating AI literacy skills into math, science, history and social science curriculums.

“AI has the potential to positively impact the way we live, but only if we know how to use it, and use it responsibly,” said the bill’s author, Assemblymember Marc Berman, in a statement. “No matter their future profession, we must ensure that all students understand basic AI principles and applications, that they have the skills to recognize when AI is employed, and are aware of AI’s implications, limitations, and ethical considerations.”

The bill is backed by the California Chamber of Commerce. CalChamber Policy Advocate Ronak Daylami said in a statement that incorporating information into existing school curricula will “dispel the stigma and mystique of the technology, not only helping students become more discerning and intentional users and consumers of AI, but also better positioning future generations of workers to succeed in an AI-driven workforce and hopefully inspiring the next generation of computer scientists.”

While Connecticut’s planned AI Academy is expected to offer certificates to people who complete certain skills programs that might be needed for careers, Maroney said the academy will also include the basics, from digital literacy to how to pose questions to a chatbot.

He said it’s important for people to have the skills to understand, evaluate and effectively interact with AI technologies, whether it’s a chatbot or machines that learn to identify problems and make decisions that mimic human decision-making.

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“Most jobs are going to require some form of literacy,” Maroney said. “I think that if you aren’t learning how to use it, you’ll be at a disadvantage.”

A September 2023 study released by the job-search company Indeed found all U.S. jobs listed on the platform had skills that could be performed or augmented by generative AI. Nearly 20% of the jobs were considered “highly exposed,” which means the technology is considered good or excellent at 80% or more of the skills that were mentioned in the Indeed job listings.

Nearly 46% of the jobs on the platform were “moderately exposed,” which means the GenAI can perform 50% to 80% of the skills.

Maroney said he is concerned how that skills gap — coupled with a lack of access to high-speed internet, computers and smart phones in some underserved communities — will exacerbate the inequity problem.

A report released in February from McKinsey and Company, a global management consulting firm, projected that generative AI could increase household wealth in the U.S. by nearly $500 billion by 2045, but it would also increase the wealth gap between Black and white households by $43 billion annually.

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Advocates have been working for years to narrow the nation’s digital skills gap, often focusing on the basics of computer literacy and improving access to reliable internet and devices, especially for people living in urban and rural areas. The advent of AI brings additional challenges to that task, said Marvin Venay, chief external affairs and advocacy officer for the Massachusetts-based organization Bring Tech Home.

“Education must be included in order for this to really take off publicly … in a manner which is going to give people the ability to eliminate their barriers,” he said of AI. “And it has to be able to explain to the most common individual why it is not only a useful tool, but why this tool will be something that can be trusted.”

Tesha Tramontano-Kelly, executive director of the Connecticut-based group CfAL for Digital Inclusion, said she worries lawmakers are “putting the cart before the horse” when it comes to talking about AI training. Ninety percent of the youths and adults who use her organization’s free digital literacy classes don’t have a computer in the home.

While Connecticut is considered technologically advanced compared to many other states and nearly every household can get internet service, a recent state digital equity study found only about three-quarters subscribe to broadband. A survey conducted as part of the study found 47% of respondents find it somewhat or very difficult to afford internet service.

Of residents who reported household income at or below 150% of the federal poverty level, 32% don’t own a computer and 13% don’t own any internet enabled device.

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Tramontano-Kelly said ensuring the internet is accessible and technology equipment is affordable are important first steps.

“So teaching people about AI is super important. I 100% agree with this,” she said. “But the conversation also needs to be about everything else that goes along with AI.”



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Connecticut Public lays off 4% of its staff, citing expenses growing faster than revenues

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Connecticut Public lays off 4% of its staff, citing expenses growing faster than revenues


Connecticut Public announced on Friday the nonprofit broadcaster is laying off four full-time and several temporary employees. That’s a 4% reduction in staff, according to the Hartford-based organization.

In a statement, Connecticut Public said expenses “have grown at rates that have exceeded revenues for the last few years” and that some expenses were because of “deliberate investments” and also inflation.

President and CEO Mark Contreras declined to be interviewed and a Connecticut Public spokesperson declined to answer questions beyond the statement.

“These decisions are never easy and only come after taking many other steps to stabilize finances,” Contreras said in the statement.

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Connecticut Public did not release the names of affected employees.

In a separate letter to staff, Contreras said, in addition to the layoffs, there will be no across-the-board salary increases for the next year. In addition, tuition and student loan reimbursement would not be offered and there will be limits on “training, conferences, overtime and discretionary travel.”

But Connecticut Public will offer its employees an increase in paid time off around the holidays.

The nonprofit reported to the IRS total revenues of nearly $23 million for fiscal year 2023 — a decrease of about $2.5 million from the year before, when reported revenues were nearly $25.5 million.

The announcement Friday follows layoffs at other public media stations around the country and in New England.

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In May, GBH in Boston announced it was laying off 4% of its workforce — 32 employees — citing an increase in the cost of business coupled with flat revenues.

In April, WBUR, also in Boston, announced it was cutting as much as 14% of its staff through buyouts and layoffs, due to a big drop in underwriting.

NEPM in Springfield, Massachusetts, laid off 20% of its staff in March of 2023.

In the letter to employees, Contreras wrote, “Those affected by these changes have made lasting and impactful contributions to our organization, for which we are all grateful.”

“We believe that the changes discussed above—while difficult—will allow us to deliver on our mission sustainably into the future,” he wrote.

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NEPM reported and edited this story independently, at the request of the Connecticut Public newsroom. No Connecticut Public staff or leadership had oversight or reviewed the story before it was published.





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