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How Boston Scientific's digital and IT boss upgraded her team from order takers to strategic thinkers

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How Boston Scientific's digital and IT boss upgraded her team from order takers to strategic thinkers


When Jodi Eddy joined General Electric shortly after earning a degree in computer science from Southern Connecticut State University, she expected that her entire career would unfold at the conglomerate. 

Throughout Eddy’s 18-year run at GE, she rotated through nearly every job in IT one could have, ranging from engineering to cybersecurity. And GE saw great potential in her too. Only six months after joining the company, Eddy was approached to join a management leadership program, setting her on the path that would eventually see her become commercial chief information officer of two different GE business units.

But when Eddy was recruited to join medical-device maker Boston Scientific in 2013, she “had a vision that we could transform the IT organization,” says Eddy, who became CIO in 2015 and since 2020, has served as SVP and chief information and digital officer.

When Eddy joined the Massachusetts-based medical-technology company, it was worth about $17 billion and while digital investments were a core focus, the folks in IT were there primarily as order takers. Eddy quickly overhauled IT, completing multiple rounds of restructuring and empowering the team to show that technology should be more critically deployed to address a complex healthcare system.

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Eddy says there is now a digital leader who sits on the executive management board of every division, every region, and every business function, so they can work together to deploy tech, rather than being told, “I want this software package. Go implement it for me.”

Today, Boston Scientific is valued at around $110 billion and “treats” over 75 patients globally every minute through its assortment of medical devices such ad pacemakers, catheters, stents, and pain management products. Digital teams have had greater oversight in the development of key projects including an Amazon-ish e-commerce site that’s currently being rolled out. While larger hospital systems are fairly easy for Boston Scientific to sell to, smaller lab offices often lack a fully dedicated IT team. A direct sales channel helps Boston Scientific book more sales.

“We’re listening to the strategies of the company and we are thinking of ways that technology can help solve our strategic priorities,” says Eddy.

Along with nearly all her peers, Eddy is keeping a very close eye on generative AI, though she thinks that “it is evolving slower than initially expected.” Eddy cites a recent survey by consulting firm McKinsey that found only 15% of companies see the technology having a meaningful impact on their bottom line. “But there’s such a huge inflow of money that we know the transformation will continue,” she adds. 

With an aging population, staffing shortages, and “too much data,” according to Eddy, practitioners are overwhelmed. Generative AI can help consolidate and summarize large medical data sets to make them more productive and spend more time treating patients. AI models are also being used to detect abnormalities like tumors.

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Boston Scientific is also bullish about the use of AI to scan and detect cyber incidents and for marketing use cases, helping create assets in mere hours rather than weeks.

But while Boston Scientific experiments with generative AI pilots within the organization, it isn’t putting the technology in patient-facing applications. And every decision that does receive input from AI today won’t rely on machines for the final say.

“We’re very cautious,” says Eddy. The rule of thumb, she adds, is that AI “never replaces the human. It supports the decision.”

John Kell

Send thoughts or suggestions to CIO Intelligence here.

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NEWS PACKETS

The bill may soon come for CrowdStrike. Less than two weeks after a CrowdStrike outage took down millions of Microsoft systems and set off the world’s largest IT failure, projected financial losses to Fortune 500 companies may exceed $5 billion.  Delta Air Lines, in particular, was stung badly by the outage and has reportedly hired a prominent attorney to seek damages from CrowdStrike and Microsoft. The outages cost Delta an estimated $350 million to $500 million, CNBC has reported.

Morgan Stanley opts for “build” over “buy” for generative AI. Financial firms have long opted to build their own customized tech systems rather than buy off the shelf, partly due to the highly regulated nature of the industry. The trend may be continuing with generative AI, as Morgan Stanley launches a new in-house tool using OpenAI’s GPT model that summarizes video meetings and generates drafts of follow-up emails based on them, the Wall Street Journal reports. The firm has been working with OpenAI since the companies signed a strategic partnership late in 2022. It is a similar strategy to what’s recently been deployed by BNP Paribas and TD Bank.

Apply to delay rollout of AI features. While Apple previewed a new suite of AI features to software developers this week, Bloomberg is reporting that the rollout this fall will arrive later than expected, missing the initial September launch of the tech giant’s iPhone and iPad software overhauls. Stakes are high for Apple to get AI right, as it is seen as a laggard to rivals like Microsoft. Meanwhile, in Washington, Apple signed on to the Biden administration’s voluntary AI guidelines, joining 15 other major tech companies including Amazon, Google, Meta, and Microsoft in committing to responsible AI development and testing.

ADOPTION CURVE

The ROI from AI. An inaugural survey by cloud-based software seller ServiceNow and Oxford Economics found that nearly four out of five respondents have increased their AI investments since 2023, with an average increase of 8.7%. But is that spending paying off? Yes and no, according to ServiceNow’s AI Maturity Index, which surveyed 4,470 executives globally at organizations where AI capabilities are in use.  

Two-thirds of respondents say they are achieving positive returns on investment but only 23% say the gains are significant (15% or more). One in four say they are breaking even and 7% are losing money. The “Pacesetters” are further along and tend to be in tech, manufacturing, and banking; all more likely to score a 50 or higher out of 100 based on five pillars including AI strategy, governance, and workflow integration. “Others” are more often to be laggards and to operate in the nonprofit, telecom, and the public sectors.

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Courtesy of ServiceNow

JOBS RADAR

Hiring:

Kayak, part of Booking Holdings, is seeking a chief technology officer based in Boston. Posted salary range: $275K-$350K/year.

Citigroup is seeking a global head of wealth technology based in New York City. Posted salary range: $250K-$500K/year.

U.S. Small Business Administration is seeking a deputy chief information officer based in Washington. Posted salary range: $147.6K-$221.9K/year.

Hired:

Nike named Cheryan Jacob, a former Salesforce executive, to the sportswear giant’s CIO role, according to an internal memo reviewed by Bloomberg. Under Nike CEO John Donahoe, the company’s global technology division has undergone a few changes, including the exit of Chief Digital Information Officer Ratnakar Lavu last year and the appointment of former Amazon executive Muge Erdirik Dogan to the CTO role in November.

ING appointed Daniele Tonella as CTO to succeed Marnix van Stiphout, who had held the role on an interim basis since November, in addition to his roles as chief operations and chief transformation officer. Tonella, who will ascend to the role effective August 5, has over 20 years of technology leadership experience in the financial industry including at UniCredit, AXA Group, and Swiss Life.

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Lenovo appointed Dr. Tolga Kurtoglu as CTO, succeeding Dr. Yong Rui to further accelerate the PC maker’s technology vision and AI strategy. Kurtoglu has held various leadership roles, including as CTO of HP and CEO of Xerox Palo Alto Research Center. Rui, meanwhile, will become president of the newly formed emerging technology group.

Fanatics has hired Parag Agrawal to the newly created CIO role, leading internal digital systems and to create a dedicated IT infrastructure for the sports apparel company’s corporate entity. Agrawal previously spent 9 years at Chobani, where he most recently served as CIO.

Attentive announced the appointment of Antonio Silveira as CTO to lead the technology development of the email marketing company’s products. Most recently, Silveira served as CTO at Nextdoor and also previously worked at GoDaddy and Yahoo.

UserTesting named David P. Smith as CTO where he will lead the engineering team and scale technology infrastructure. Current CTO Kaj van de Loo will transition to the newly created role of chief innovation officer at the software company.

Slope appointed Jim Munz to the role of chief product and technology officer, joining the clinical trial software company after most recently serving as CTO at Veeva.

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Boston nightclub where woman suffered medical emergency and died has license reinstated

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Boston nightclub where woman suffered medical emergency and died has license reinstated


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After hearing testimony from club representatives and the loved ones of a woman who died there Dec. 21, regulators found no violations.

ICON, a nightclub in Boston’s Theater District, had its entertainment license reinstated at a hearing Thursday. Lane Turner/The Boston Globe

A Boston nightclub where a woman collapsed on the dance floor and died last month will have its entertainment license reinstated after the Boston Licensing Board found no violations Thursday.

Anastaiya Colon, 27, was at ICON, a nightclub in Boston’s Theater District, in the early hours of Dec. 21 when she suffered a fatal medical episode. Following the incident, her loved ones insisted that the club’s staff did not respond professionally and failed to control crowds.

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City regulators suspended ICON’s entertainment license pending an assessment of any potential violations. During a hearing Tuesday, they heard from attorneys representing the club and people who were with Colon the night she died.

Anastaiya Colon, 27, suffered a fatal medical episode Dec. 21 while at ICON.
Anastaiya Colon, 27, suffered a fatal medical episode Dec. 21 while at ICON. – GoFundMe

As EMTs attempted to respond, crowds inside the club failed to comply with demands to give them space, prompting police to shut down the club, according to a police report of the incident. However, the club and its representatives were adamant that staff handled their response and crowd control efforts properly.

Kevin Montgomery, the club’s head of security, testified that the crowd did not impede police or EMTs and that he waited to evacuate the club because doing so would have created a bottleneck at the entrance. Additionally, a bouncer and a bartender both testified that they interacted with Colon, who ordered one drink before collapsing, and did not see any signs of intoxication.

Angelica Morales, Colon’s sister, submitted a video taken on her phone to the board for them to review. Morales testified Tuesday that the video disproves some of the board’s claims and shows that ICON did not immediately respond to the emergency.

“I ran to the DJ booth, literally bombarded everybody that was in my way to get to the DJ booth, told them to cut the music off,” Morales said. “On my way back, the music was cut off for a minute or two, maybe less, and they cut the music back on.”

Shanice Monteiro, a friend who was with Colon and Morales, said she went outside to flag down police officers. She testified that their response, along with the crowd’s, was inadequate.

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“I struggled to get outside,” Monteiro said. “Once I got outside, everybody was still partying, there was no type of urgency. Nobody stopped.”

These factors, along with video evidence provided by ICON, did not substantiate any violations on the club’s part, prompting the licensing board to reinstate their entertainment license at a subsequent hearing Thursday.

“Based on the evidence presented at the hearing from the licensed premise and the spoken testimony and video evidence shared with us from Ms. Colon’s family, I’m not able to find a violation in this case,” Kathleen Joyce, the board’s chairwoman, said at the hearing.

However, Joyce further stated that she “was not able to resolve certain questions” about exactly when or why the club turned off the music or turned on the lights. As a result, the board will require ICON to submit an emergency management plan to prevent future incidents and put organized safety measures in place.

“This plan should outline detailed operational procedures in the event of a medical or any other emergency, including protocols for police and ambulance notification, crowd control and dispersal, and procedures regarding lighting and music during an emergency response,” Joyce said.

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Though the club will reopen without facing any violations, Joyce noted that there were “lessons left to be learned” from the incident.

“This tragedy has shaken the public confidence in nightlife in this area, and restoring that confidence is a shared obligation,” she said. “People should feel safe going out at night. They should feel safe going to a club in this area, and they should feel safe getting home.”

Keeana Saxon, one of three commissioners on the licensing board, further emphasized the distinction Joyce made between entertainment-related matters and those that pertained to licensing. Essentially, the deciding factor in the board’s decision was the separation of the club’s response from any accountability they may have had by serving Colon liquor.

“I hope that the family does understand that there are separate procedures for both the entertainment and the licensing, just to make sure that on the licensing side, that we understand that she was only served one drink and that it was absolutely unforeseeable for that one drink to then lead to some kind of emergency such as this one,” Saxon said.





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Battenfeld: Michelle Wu should demand better security after Boston Medical Center rape

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Battenfeld: Michelle Wu should demand better security after Boston Medical Center rape


In the middle of Michelle Wu’s orchestrated inaugural celebration, prosecutors described a senseless hospital horror that unfolded at Boston Medical Center – a rape of a partially paralyzed patient allegedly by a mentally ill man allowed to freely roam the hospital’s hallways.

It happened in September in what is supposed to be a safe haven but too often is a dangerous campus. Drug addicts with needles frequently openly camp in front of the hospital, and in early December a security guard suffered serious injuries in a stabbing on the BMC campus. The alleged assailant was finally subdued by other security guards after a struggle.

In the September incident, prosecutors described in court this week how the 55-year-old alleged rapist Barry Howze worked his way under the terrified victim’s bed in the BMC emergency room and sexually assaulted her.

“This assault was brutal and brazen, and occurred in a place where people go for help,” Suffolk County prosecutor Kate Fraiman said. “Due to her partial paralysis, she could not reach her phone, which was under her body at the time.”

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Howze, who reportedly has a history of violent offenses and mental illness, was able to flee the scene but was arrested two days later at the hospital when he tried to obtain a visitor’s pass and was recognized by security. Howze’s attorney blamed hospital staff for allowing him the opportunity to commit the crime and some city councilors are demanding answers.

“This was a horrific and violent sexual assault on a defenseless patient,” Councilor Ed Flynn said. “The safety and security of patients and staff at the hospital can’t be ignored any longer. The hospital leadership must make immediate and major changes and upgrades to their security department.”

Flynn also sent a letter to BMC CEO Alastair Bell questioning how the assailant was allowed to commit the rape.

Where is Wu? She was too busy celebrating herself with a weeklong inaugural of her second term to deal with the rape at the medical center, which is near the center of drug-ravaged Mass and Cass.

If the rape had happened at a suburban hospital, people would be demanding investigations and accountability.

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But in Boston, Wu takes credit for running the “safest major city in the country” while often ignoring crimes.

Wu should intervene and demand better security and safety for the staff and patients at BMC.

Although the hospital is no longer run by the city, it has a historic connection with City Hall. It is used by Boston residents, many of them poor and disabled or from marginalized communities. She should be out front like Flynn demanding accountability from the hospital.

Boston Medical Center, located in the city’s South End, is the largest “safety-net” hospital in New England. It is partially overseen by the Boston Public Health Commission, whose members are appointed by the mayor.

BMC was formed in 1996 by the Thomas Menino administration as a merger between the city-owned Boston City Hospital, which first opened in 1864, and Boston University Medical Center.

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Menino called the merger “the most important thing I will do as mayor.”

When he was appointed CEO by the hospital board of trustees in 2023, Bell offered recycled Wu-speak to talk about how BMC was trying to “reshape” how the hospital delivers health care.

“The way we think about the health of our patients and members extends beyond traditional medicine to environmental sustainability and issues such as housing, food insecurity, and economic mobility, as we study the root causes of health inequities and empower all of our patients and communities to thrive,” Bell said.

But the hospital has been plagued by security issues in the last few years, and a contract dispute with the nurses’ union. The nurses at BMC’s Brighton campus authorized a three-day strike late last year over management demands to cut staffing and retirement benefits.

Kirsten Ransom, BMC Brighton RN and Massachusetts Nurses Association co-chair, said, “This vote sends a clear message that our members are united in our commitment to make a stand for our patients, our community and our professional integrity in the wake of this blatant effort to balance BMC’s budget on the backs of those who have the greatest impact on the safety of the patients and the future success of this facility.”

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Boston City Hall intruder who stole from employees nabbed by police, after shoplifting arrest: BPD

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Boston City Hall intruder who stole from employees nabbed by police, after shoplifting arrest: BPD


Boston Police said they have nabbed the masked suspect who entered private office suites in City Hall during work hours and stole wallets stuffed with cash and credit cards from multiple employees.

The Boston Police Department identified Darrin O’Neil, 60, of Lowell as the suspect involved in the City Hall thefts, which occurred last month, on Dec. 1.

O’Neil was already being held after a prior shoplifting arrest at DICK’s House of Sport on Boylston Street when he was identified as the alleged perpetrator of the City Hall crime, following what the cops described as an “extensive investigation,” Boston Police said on Wednesday.

Three City Hall employees reported that their wallets, which contained cash, credit cards, health savings account cards, and personal ID were stolen from their offices, per Boston Police reports.

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One woman who had her wallet snatched out of her purse with two credit cards, her City Hall ID, Massachusetts driver’s license, insurance and library cards, and $100 in cash told police two of her coworkers saw an unknown man “in the area who was wearing a brown beanie, dark jacket, sweatpants, and a blue face mask.”

Two other employees told police that not only were cash and credit cards stolen from their offices, but the thief used the cards to rack up hundreds of dollars in unauthorized purchases — totaling $1,500 at Macy’s and Walgreens.

The incident led to calls from two city councilors, Ed Flynn and Erin Murphy, for the city to tighten up security protocols in light of the intrusion and theft, which occurred during work hours and was described by both as a “security breach.”

Mayor Michelle Wu’s office said a day later that steps have already been taken to increase security after the incident, which involved unauthorized access to “several” office suites that are restricted to authorized personnel only.

Municipal Protective Services, which provides security for city buildings, has increased internal patrols throughout City Hall as a result of the incident, the mayor’s office said.

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O’Neil was arrested on shoplifting charges on Dec. 27 at 760 Boylston St., after he was seen inside DICK’s House of Sport concealing merchandise, police said.

Police said they had responded to the store at 11:39 a.m. for a report of a theft in progress.

While police approached, O’Neil was seen exiting the sporting goods store. The cops “were able to quickly stop the suspect and could see clothing with tags affixed to them inside of a bag,” police said.

During a search, about $408 of stolen merchandise was recovered, police said.

For the shoplifting incident, O’Neil was arrested and charged with larceny under $1,200 and being a common and notorious thief, police said.

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After further investigation, police said they determined that O’Neil had seven active warrants for his arrest for charges of four counts of larceny from a building, three counts of receiving stolen property under $1,200, two counts of larceny of a credit card, shoplifting by asportation, credit card fraud under $1,200, and shoplifting by concealing merchandise.



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