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When Jodi Eddy joined General Electric shortly after earning a degree in computer science from Southern Connecticut State University, she expected that her entire career would unfold at the conglomerate.
Throughout Eddy’s 18-year run at GE, she rotated through nearly every job in IT one could have, ranging from engineering to cybersecurity. And GE saw great potential in her too. Only six months after joining the company, Eddy was approached to join a management leadership program, setting her on the path that would eventually see her become commercial chief information officer of two different GE business units.
But when Eddy was recruited to join medical-device maker Boston Scientific in 2013, she “had a vision that we could transform the IT organization,” says Eddy, who became CIO in 2015 and since 2020, has served as SVP and chief information and digital officer.
When Eddy joined the Massachusetts-based medical-technology company, it was worth about $17 billion and while digital investments were a core focus, the folks in IT were there primarily as order takers. Eddy quickly overhauled IT, completing multiple rounds of restructuring and empowering the team to show that technology should be more critically deployed to address a complex healthcare system.
Eddy says there is now a digital leader who sits on the executive management board of every division, every region, and every business function, so they can work together to deploy tech, rather than being told, “I want this software package. Go implement it for me.”
Today, Boston Scientific is valued at around $110 billion and “treats” over 75 patients globally every minute through its assortment of medical devices such ad pacemakers, catheters, stents, and pain management products. Digital teams have had greater oversight in the development of key projects including an Amazon-ish e-commerce site that’s currently being rolled out. While larger hospital systems are fairly easy for Boston Scientific to sell to, smaller lab offices often lack a fully dedicated IT team. A direct sales channel helps Boston Scientific book more sales.
“We’re listening to the strategies of the company and we are thinking of ways that technology can help solve our strategic priorities,” says Eddy.
Along with nearly all her peers, Eddy is keeping a very close eye on generative AI, though she thinks that “it is evolving slower than initially expected.” Eddy cites a recent survey by consulting firm McKinsey that found only 15% of companies see the technology having a meaningful impact on their bottom line. “But there’s such a huge inflow of money that we know the transformation will continue,” she adds.
With an aging population, staffing shortages, and “too much data,” according to Eddy, practitioners are overwhelmed. Generative AI can help consolidate and summarize large medical data sets to make them more productive and spend more time treating patients. AI models are also being used to detect abnormalities like tumors.
Boston Scientific is also bullish about the use of AI to scan and detect cyber incidents and for marketing use cases, helping create assets in mere hours rather than weeks.
But while Boston Scientific experiments with generative AI pilots within the organization, it isn’t putting the technology in patient-facing applications. And every decision that does receive input from AI today won’t rely on machines for the final say.
“We’re very cautious,” says Eddy. The rule of thumb, she adds, is that AI “never replaces the human. It supports the decision.”
John Kell
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The bill may soon come for CrowdStrike. Less than two weeks after a CrowdStrike outage took down millions of Microsoft systems and set off the world’s largest IT failure, projected financial losses to Fortune 500 companies may exceed $5 billion. Delta Air Lines, in particular, was stung badly by the outage and has reportedly hired a prominent attorney to seek damages from CrowdStrike and Microsoft. The outages cost Delta an estimated $350 million to $500 million, CNBC has reported.
Morgan Stanley opts for “build” over “buy” for generative AI. Financial firms have long opted to build their own customized tech systems rather than buy off the shelf, partly due to the highly regulated nature of the industry. The trend may be continuing with generative AI, as Morgan Stanley launches a new in-house tool using OpenAI’s GPT model that summarizes video meetings and generates drafts of follow-up emails based on them, the Wall Street Journal reports. The firm has been working with OpenAI since the companies signed a strategic partnership late in 2022. It is a similar strategy to what’s recently been deployed by BNP Paribas and TD Bank.
Apply to delay rollout of AI features. While Apple previewed a new suite of AI features to software developers this week, Bloomberg is reporting that the rollout this fall will arrive later than expected, missing the initial September launch of the tech giant’s iPhone and iPad software overhauls. Stakes are high for Apple to get AI right, as it is seen as a laggard to rivals like Microsoft. Meanwhile, in Washington, Apple signed on to the Biden administration’s voluntary AI guidelines, joining 15 other major tech companies including Amazon, Google, Meta, and Microsoft in committing to responsible AI development and testing.
The ROI from AI. An inaugural survey by cloud-based software seller ServiceNow and Oxford Economics found that nearly four out of five respondents have increased their AI investments since 2023, with an average increase of 8.7%. But is that spending paying off? Yes and no, according to ServiceNow’s AI Maturity Index, which surveyed 4,470 executives globally at organizations where AI capabilities are in use.
Two-thirds of respondents say they are achieving positive returns on investment but only 23% say the gains are significant (15% or more). One in four say they are breaking even and 7% are losing money. The “Pacesetters” are further along and tend to be in tech, manufacturing, and banking; all more likely to score a 50 or higher out of 100 based on five pillars including AI strategy, governance, and workflow integration. “Others” are more often to be laggards and to operate in the nonprofit, telecom, and the public sectors.
– Kayak, part of Booking Holdings, is seeking a chief technology officer based in Boston. Posted salary range: $275K-$350K/year.
– Citigroup is seeking a global head of wealth technology based in New York City. Posted salary range: $250K-$500K/year.
– U.S. Small Business Administration is seeking a deputy chief information officer based in Washington. Posted salary range: $147.6K-$221.9K/year.
– Nike named Cheryan Jacob, a former Salesforce executive, to the sportswear giant’s CIO role, according to an internal memo reviewed by Bloomberg. Under Nike CEO John Donahoe, the company’s global technology division has undergone a few changes, including the exit of Chief Digital Information Officer Ratnakar Lavu last year and the appointment of former Amazon executive Muge Erdirik Dogan to the CTO role in November.
– ING appointed Daniele Tonella as CTO to succeed Marnix van Stiphout, who had held the role on an interim basis since November, in addition to his roles as chief operations and chief transformation officer. Tonella, who will ascend to the role effective August 5, has over 20 years of technology leadership experience in the financial industry including at UniCredit, AXA Group, and Swiss Life.
– Lenovo appointed Dr. Tolga Kurtoglu as CTO, succeeding Dr. Yong Rui to further accelerate the PC maker’s technology vision and AI strategy. Kurtoglu has held various leadership roles, including as CTO of HP and CEO of Xerox Palo Alto Research Center. Rui, meanwhile, will become president of the newly formed emerging technology group.
– Fanatics has hired Parag Agrawal to the newly created CIO role, leading internal digital systems and to create a dedicated IT infrastructure for the sports apparel company’s corporate entity. Agrawal previously spent 9 years at Chobani, where he most recently served as CIO.
– Attentive announced the appointment of Antonio Silveira as CTO to lead the technology development of the email marketing company’s products. Most recently, Silveira served as CTO at Nextdoor and also previously worked at GoDaddy and Yahoo.
– UserTesting named David P. Smith as CTO where he will lead the engineering team and scale technology infrastructure. Current CTO Kaj van de Loo will transition to the newly created role of chief innovation officer at the software company.
– Slope appointed Jim Munz to the role of chief product and technology officer, joining the clinical trial software company after most recently serving as CTO at Veeva.
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Born and raised in Southie, Heather Foley has seen her neighborhood morph over the past three decades of scrubbing, renovation, and new construction for higher-income new arrivals.
But even Foley was surprised to discover that her South Boston, where kids once went to the corner to buy milk and cigarettes for parents, has emerged with the city’s second-highest average income, even ahead of Charlestown and Beacon Hill.
Her first thought?: “I gotta start being nicer to my neighbors if that’s the kind of money they’re making.”
What’s a household?
Decades ago, when “Good Will Hunting” was filmed in the neighborhood and Southie was known as a working-class area, there were more kids around and maybe just a single breadwinner in some homes.
Since then, Southie saw more two-earner households, fewer kids, and spiffier rental units where three or four roommates could contribute to a “household.” The changes, along with spillover from the adjacent, pricier Seaport, or South Boston waterfront, are factors in Census data showing more than 40 percent of Southie households earn more than $200,000 a year.
Staying put
Foley, 46, a photo shoot producer, considers herself lucky. She didn’t move out to the South Shore like many neighborhood longtimers. She’s living in a family home on a block with residents — oldtimers and newer arrivals — who aren’t flipping properties for big bucks.
Another blessing, particularly valuable this winter? She has a driveway.
As a kid, she went to church and school at Gate of Heaven, St. Brigid, and St. Peter, and jokes that she’s “so sad I didn’t buy a three-decker with my First Communion money, because I probably could have.”
Waves of gentrification
She remembers the earlier waves of newcomers, when glassy sports bars like Stats Bar & Grille muscled in among longtime restaurants like Amrheins.
But now, even the popular Stats is moving out at the end of the month. The property owner is developing a five-story, mixed-use residential building at the site.
A small silver lining
Foley notes that some of the onetime “newcomers” have been here for three decades — and in some ways, have stabilized the place. Many have raised kids, who, like her son, may return to the neighborhood as young adults (albeit splitting a rented apartment with friends). Stats, the sports bar, says it will also return to the neighborhood’s thriving food scene.
“We have a lot of great restaurants now,” Foley says, “and everyone cleans up after their dog.”
Read: These maps show Boston’s wealthiest and most populous neighborhoods — plus other key trends.
🧩 6 Across: More scarce | 🌧️ 42° Another storm
Grand New Party: How do you build a statewide slate of Republicans in a Democratic state? Nearly half of the Mass. GOP candidates didn’t use to be Republicans.
Farewell advice: After nearly 15 years of health system leadership, the departing CEO of Beth Israel Lahey Health offers this advice to others.
Hitting the brakes? After an ambitious state law, Lexington welcomed a wave of new housing. Now, people there are having second thoughts.
Hyde Park fatal bus crash: The driver has been indicted.
Patriots, strippers, and hookahs: A downtown restaurant’s liquor license is in jeopardy after it allegedly hosted Patriots players and guests after their AFC Championship in January. A decision is expected today.
‘Culture of secrecy’: In a scathing report, R.I. authorities accused the Roman Catholic Diocese of Providence of decades of “inaction, concealment, and revictimization” in complaints of clergy sexual abuse of hundreds of children.
Centers of suffering, campaigning: Federal immigration facilities have become backdrops for Democratic politicians seeking to fight President Trump’s immigration policies.
‘The best time to remember God’: Amid crackdowns, the Somali community leans into faith during Ramadan.
When is a reno worth it? Here’s how to judge the return on a home investment.
🧸 ‘Ted’ talk: Seth MacFarlane and the “Ted” cast talk Massholes, potty-mouthed teddy bears, and why Boston may have “the worst accent”
🩰 A ‘Black Swan’ premiere: That’s among 30 sparkling arts events happening this spring around New England. Plus, why are more artists being banned from America?
🎥 Quiz: Test yourself with the Globe’s Academy Awards quiz.
⚽ Will $7.8 million stop the World Cup from coming here? Can Foxborough’s insistence on up-front security payments force the world’s soccer governing body to send matches somewhere else this summer?
♯ Teenage dreams: The future rock stars were teenagers when they wrote songs, influenced by David Bowie and Stevie Wonder, about a fictional nightclub. A half-century later, Squeeze has reworked and is releasing those songs.
💻 Death by chatbot? A new lawsuit alleges Google’s chatbot sent a man on missions to find an android body it could inhabit. When that failed, it set a suicide countdown clock for him. (WSJ)
🍕 And a red cup, please: Fans are tracking down the few Pizza Hut Classic red-roofed restaurants that remain in the 6,200-store chain. (NYT)
Thanks for reading Starting Point.
This newsletter was edited by Heather Ciras and produced by Ryan Orlecki.
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Dave Beard can be reached at dave.beard@gmail.com. Follow him on X @dabeard.
Boston Marathon
In our “Why I’m Running” series, Boston Marathon athletes share what’s inspiring them to make the 26.2-mile trek from Hopkinton to Boston. Looking for more race day content? Sign up for Boston.com’s pop-up Boston Marathon newsletter.
Name: Brianna Poehler
City/State: Granby, Mass.
I am running the 2026 Boston Marathon with Miles for Miracles in support of Boston Children’s Hospital. The Boston Marathon is deeply personal to me and my family.
My daughter is a liver transplant survivor, and at just 11 months old, she received a life-saving liver transplant at Boston Children’s Hospital.
What could have been the most devastating chapter of our lives became a story of hope, resilience, and extraordinary care because of the BCH team.
When our daughter was so small and so sick, the doctors, nurses, and staff at Boston Children’s carried us through the unimaginable.
They combined world-class medical expertise with compassion that went far beyond treatment plans and hospital rooms. They cared for our daughter as if she were their own. They supported us as anxious, exhausted parents. They gave us answers when we had questions, and reassurance when we were overwhelmed.
Most importantly, they gave our daughter a second chance at life.
Today, she is thriving because of that gift. Every milestone she reaches is a reminder of the miracle she received and the team that made it possible. Running the Boston Marathon is my way of honoring that gift and saying thank you in the most meaningful way I can.
The marathon is a test of endurance, determination, and heart — qualities I saw in my daughter during her fight and in the Boston Children’s team every single day.
With every mile I run, I will be thinking of her strength, her transplant journey, and the families who are walking similar paths right now.
By running with Miles for Miracles, I hope to raise funds that will support groundbreaking research, life-saving treatments, and compassionate care for children like my daughter. This race is more than 26.2 miles — it is a celebration of survival, gratitude, and hope.
Editor’s note: This entry may have been lightly edited for clarity or grammar.
Get Boston Marathon registration information, start times, live runner tracking, road closures, live updates from race day, special features, and more.
Charlotte Hornets (31-31, ninth in the Eastern Conference) vs. Boston Celtics (41-20, second in the Eastern Conference)
Boston; Wednesday, 7:30 p.m. EST
BETMGM SPORTSBOOK LINE: Celtics -6.5; over/under is 214.5
BOTTOM LINE: Charlotte is looking to keep its five-game win streak alive when the Hornets take on Boston.
The Celtics are 27-13 against Eastern Conference opponents. Boston is sixth in the NBA with 46.2 rebounds led by Nikola Vucevic averaging 8.8.
The Hornets are 19-21 in conference matchups. Charlotte is 7-8 when it turns the ball over less than its opponents and averages 15.0 turnovers per game.
The Celtics average 15.5 made 3-pointers per game this season, 2.7 more made shots on average than the 12.8 per game the Hornets allow. The Hornets average 16.0 made 3-pointers per game this season, 2.1 more made shots on average than the 13.9 per game the Celtics allow.
TOP PERFORMERS: Jaylen Brown is averaging 29 points, 7.1 rebounds and five assists for the Celtics. Payton Pritchard is averaging 17 points and 5.8 assists over the past 10 games.
Kon Knueppel is averaging 19.2 points, 5.5 rebounds and 3.5 assists for the Hornets. Brandon Miller is averaging 22.7 points, 5.3 rebounds and 3.6 assists over the past 10 games.
LAST 10 GAMES: Celtics: 8-2, averaging 109.4 points, 50.7 rebounds, 27.1 assists, 6.1 steals and 6.4 blocks per game while shooting 45.7% from the field. Their opponents have averaged 98.5 points per game.
Hornets: 7-3, averaging 117.3 points, 47.8 rebounds, 27.4 assists, 8.5 steals and 4.2 blocks per game while shooting 45.6% from the field. Their opponents have averaged 106.2 points.
INJURIES: Celtics: Jayson Tatum: out (achilles), Neemias Queta: day to day (rest).
Hornets: Coby White: day to day (injury management).
___
The Associated Press created this story using technology provided by Data Skrive and data from Sportradar.
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