A federal judge ruled Thursday that Missouri’s social services agency violated the law in the way it has administered its food assistance program.
U.S. District Court Judge M. Douglas Harpool ruled that the state’s practices — including long call center wait times and a lack of accommodations for those with disabilities — violate the laws governing the federal Supplemental Nutrition Assistance Program and the Americans with Disabilities Act.
The Missouri Department of Social Services’ call center issues ultimately denied eligible Missourians meaningful access to benefits.
“While call wait times fluctuate and have shown some improvement, the record demonstrates too little progress,” Harpool wrote. “Consequently, Missourians who suffer food insecurity have been forced to either go hungry or seek alternative sources of food when their applications are denied.”
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In February 2022, a federal lawsuit was filed against the social services department arguing the state’s “dysfunctional” call center deprives eligible Missourians of SNAP benefits, more commonly known as food stamps.
Plaintiffs described subsisting on little food while using up prepaid phone minutes waiting on hold for an interview, and, due to disability, struggling to understand the application forms but being unable to get through the call center for help.
An interview is required to sign up for or recertify SNAP benefits.
Without interviews, SNAP applications and renewals are automatically denied after 30 days — even if applicants have tried and been unable to get through. Around half of all SNAP denials in the state are due to failure to complete an interview, according to data obtained in litigation. The average call center wait time for the SNAP interview line, as of late last year, The Independent found, was over an hour.
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“The high percentage of denials based on failure to interview is a direct consequence of the failed administration of defendant’s SNAP program,” Harpool wrote in his order.
“These denials are not based on the applicant’s eligibility but on the inadequacies of [the Department of Social Services’] process,” he wrote.
The lawsuit was filed by New York-based National Center for Law and Economic Justice, Legal Services of Eastern Missouri and Stinson LLP, on behalf of individual low-income Missourians and the advocacy group Empower Missouri.
“Today’s decision is a vindication of the rights of Missourians,” said Katharine Deabler-Meadows, attorney with the National Center for Law and Economic Justice.
“The Court has recognized the immense harm that DSS is causing to people who depend on SNAP to feed themselves and their families,” she said. “We are excited that DSS will now have to implement systems that ensure all Missourians can access SNAP.”
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The decision orders the social services agency to come into compliance with federal SNAP law and the Americans with Disabilities Act, and outlines several steps the agency must take, under the court’s supervision.
The steps the state must follow, as outlined in the order include:
submitting a report with specific changes it will make to comply with the law within 30 days;
filing monthly reports with the court with detailed data on SNAP applications and wait times, and filing that report with several members of Missouri state government outlined in the order;
submitting a proposed plan of action and timeline of implementation “to address shortcomings in the administration of SNAP as identified” within 90 days, including a reduction in call wait times and denials based on failure to receive an interview and compliance with the ADA.
After the state complies with the order, the court “will determine what, if any, further actions, orders, remedies, or proceedings are appropriate,” Harpool wrote.
Harpool has been candid in previous hearings about his concerns over the state’s progress since the lawsuit was first filed.
“I continue to be amazed that it’s been since this case started,” he said in a January motion hearing, “that the state’s whole focus is how can we avoid liability rather than how can we get these benefits to our citizens.”
Hardin Haynes, the attorney representing DSS, rejected that characterization, according to court transcripts.
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“The whole time this has been going on,” he said in the January hearing, “DSS has been doing what it can to increase its ability to do interviews throughout this process. That has never stopped.”
A spokesperson for the Department of Social Services did not immediately respond to a request for comment.
DSS has previously said it is doing all it can to hire more staff, grant overtime, move to automate assistance and contract with private call centers.
Agency leaders pointed to resource issues and challenges getting more staff as it requested $4 million this year for a “call center bot” to increase automation and reduce the need for staff on the general call center line.
The Missouri Supreme Court heard arguments Tuesday on whether the so-called “Missouri First” map is unconstitutional.
The map, passed by Republican lawmakers in September and signed by Gov. Mike Kehoe, stretches the boundaries of the 5th Congressional District, a Democratic stronghold, eastward into heavily Republican regions of the state. It also moves part of the current 5th District into the 4th and 6th districts, currently represented by Republican congressmen Mark Alford and Sam Graves. Incumbent Democrat Emanuel Cleaver is running for reelection in the 5th District.
Opponents of the Missouri First map’s main argument focused on the map being passed by lawmakers without any new data from the U.S. Census Bureau. The congressional boundaries tossed out by the Missouri First map were based on the 2020 U.S. Census.
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Attorney Chuck Hatfield represents those challenging the new map passed by Republican lawmakers last fall.
“The whole idea is tethered to the census data. You must do it at the census, and you only do it at the census,” Hatfield told the High Court. “The court’s precedents also support this.”
Solicitor General Louis Capozzi, representing the Missouri Sec. of State’s office, disagreed, saying the Missouri Constitution is silent on mid-decade redistricting.
“Mid-decade redistricting had happened in Missouri in the 1870s, and mid-decade redistricting was common around the country in the first half of the 20th century,” he argued. “Article III, Section 45 of the Missouri Constitution sets out only three requirements for the redistricting of seats in Missouri, ‘The district shall be composed of contiguous territory, as compact, and as nearly equal in population as may be.’ And as long as the General Assembly complies with those three rules, this court said that Missouri courts, ‘shall respect the political determinations of the General Assembly.’”
Meanwhile, roughly a hundred demonstrators held signs across the street from the Missouri Supreme Court building, condemning the Missouri First map and calling for the Missouri Supreme Court to strike it down.
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“Voters should choose our politicians,” said Missouri League of Women Voters Director Kay Park. “The League (of Women Voters) believes redistricting should keep communities of similar culture and race together to strengthen their vote and promote partisan fairness.”
The Missouri Supreme Court will rule on the congressional district map later.
Missouri senior forward Mark Mitchell was recognized Monday with a second-team selection to the All-Southeastern Conference teams.
Mitchell has led the Tigers all season long and tops the team in scoring (17.9 points per game), rebounding (5.2) and assists (3.6). He would be the just the second player in program to lead all the categories in one season, joining Albert White from the 1998-99 season.
Mitchell is also on pace to become the first player in program history to average at least 17 points, five rebounds and three assists since Anthony Peeler in 1992, the year he took home the Big 8 Conference Player of the Year award.
Mitchell was the only Missouri player to be recognized in SEC postseason awards.
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Five players were named to each of the three All-SEC teams.
Darius Acuff Jr. (Arkansas), Ja’Kobi Gillespie (Tennessee), Thomas Haugh (Florida), Labaron Philon Jr. (Alabama) and Tyler Tanner (Vanderbilt) made the first team.
Acuff was named the conference’s player of the year and freshman of the year.
Joining Mitchell on the second team were Nate Ament (Tennessee), Rueben Chinyelu (Florida), Otega Oweh (Kentucky) and Dailyn Swain (Texas), while Rashaun Agee (Texas A&M), Alex Condon (Florida), Keyshawn Hall (Auburn), Aden Holloway (Alabama) and Josh Hubbard (Mississippi State) were named to the third team.
The All-SEC defensive team consisted of Chinyelu, Somto Cyril (Georgia), Felix Okpara (Tennessee), Billy Richmond III (Arkansas) and Tanner. Chinyelu was selected as the defensive player of the year.
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Appearing on the all-freshman team were Acuff, Amari Allen (Alabama), Ament, Malachi Moreno (Kentucky) and Meleek Thomas (Arkansas).
Swain was selected as the newcomer of the year, while Urban Klavzar of Florida was named the sixth man of the year.
The 2026 Missouri high school basketball state championship brackets continue on Monday, March 9, with eight games in the sectional and quarterfinal round of the higher classifications.
High School On SI has brackets for every classification in the Missouri high school basketball playoffs. The championship games will begin on March 19.
Missouri High School Girls Basketball 2026 Playoff Brackets, Schedule (MSHSAA) – March 9, 2026
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Sectionals
Doniphan vs. Potosi – 03/09, 6:00 PM CT
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St. James vs. St. Francis Borgia – 03/09, 6:00 PM CT
Notre Dame de Sion vs. Oak Grove – 03/09, 6:00 PM CT
Smithville vs. Benton – 03/09, 6:00 PM CT
Cardinal Ritter College Prep vs. Clayton – 03/09, 6:00 PM CT
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Orchard Farm vs. Kirksville – 03/09, 6:00 PM CT
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Boonville vs. Strafford – 03/09, 6:00 PM CT
Reeds Spring vs. Nevada – 03/09, 6:00 PM CT
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Quarterfinals
Festus vs. Lift for Life Academy – 03/13, 6:00 PM CT
Grandview vs. Kearney – 03/13, 6:00 PM CT
MICDS vs. St. Dominic – 03/13, 6:00 PM CT
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Helias vs. Marshfield – 03/13, 6:00 PM CT
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Quarterfinals
Jackson vs. Marquette – 03/13, 6:00 PM CT
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Rock Bridge vs. Staley – 03/13, 6:00 PM CT
Incarnate Word Academy vs. Troy-Buchanan – 03/13, 6:00 PM CT
Kickapoo vs. Lee’s Summit West – 03/13, 6:00 PM CT
