Business
Robots can make your fries, salads and guacamole. Is this the future of fast food?
Miso Robotics’ lab in downtown Pasadena is filled with robots of the past and present.
There’s Sippy, Chippy and Drippy. The star of the lab: an updated robot named Flippy that can fry French fries and chicken nuggets much faster than humans.
Miso Robotics has a lot riding on its ability to convince fast-food chains to incorporate Flippy — a robotic arm that drops fryer baskets into sizzling oil — into their kitchens. With the restaurant industry buffeted by higher costs driven in part by rising minimum wages in California and other states, Miso is one of several tech startups betting more businesses will be searching for new ways to save money, reduce employee turnover and fill more orders.
“You’re never going to get rid of humans in restaurants, nor would you want to,” Miso Robotics Chief Executive Rich Hull said. “What you’re trying to do is automate the tasks that the humans don’t enjoy doing.” Flippy can process more than 100 fry baskets an hour, notably faster than the 70 or so baskets the company estimates employees can handle during the same time period. The robot also spares workers from the risk of burns from hot oil or slips on grease.
Flippy the French fry making robot at Miso Robotics
Restaurant chains have been experimenting with robots in the kitchen for years. But, while several companies including White Castle, Sweetgreen and Chipotle are currently testing out ways to automate food prep, circuits and software haven’t yet taken over.
“We are at the very, very early stage. The return on investment has not been proven,” said John Gordon, a restaurant industry analyst who founded Pacific Management Consulting Group. “There’s no doubt an opportunity in some restaurants because of the … repetitive work that is done” out of view of diners.
For some businesses, early results are promising. Los Angeles-based fast-casual restaurant Sweetgreen has been testing what the company calls its “Infinite Kitchen” that uses machines to dispense and mix salad ingredients that humans then put the finishing touches on. Two locations that piloted the technology, including one in Huntington Beach, saw improvements in order accuracy and staff turnover, while average sales were 10% higher, executives said during a recent earnings call.
Miso Robotics, founded in 2016, has tested earlier versions of Flippy in roughly 20 restaurants including White Castle, CaliBurger and Jack in the Box. White Castle, a burger chain with locations primarily in the Midwest and the region around New York City, said it expects to follow through on plans announced last year to roll out Flippy in nearly one-third of its approximately 350 restaurants.
The field of fast-food robotics is littered with companies that failed in their attempts to disrupt the restaurant industry. Last year, Silicon Valley pizza-making startup Zume shuttered after raising $450 million from SoftBank’s Vision Fund and other investors. Among other problems, the company, which was founded in 2015, reportedly had trouble getting its robots to keep melted cheese from falling off pizzas that were being baked in a moving truck en route to customers. And in 2022, food delivery company DoorDash shut down Chowbotics — the company behind a robotic salad-making vending machine — roughly 18 months after it purchased the startup because it didn’t live up to expectations.
Miso Robotics appears to be at a make or break point, analysts said. As of June 2024, the startup had an accumulated deficit of $122.8 million and meager cash reserves of just under $4 million. The company’s negative operating cash flows have raised concerns about its ability to survive, a report filed to the U.S. Securities and Exchange Commission says.
Hull and other executives started just last year, and former CEO Michael Bell was terminated in May 2023, another filing shows.
As of March, the company has raised $126.5 million from investors and was in the process of raising additional funds, according to data from Pitchbook. Gordon and other analysts said they believe the company’s immediate future rests largely on its ability to raise more cash as it tries to ramp up sales.
Hull, an early investor in Miso Robotics, is a Hollywood film producer and executive who also founded a Spanish-language streaming company Pongalo, which was later renamed Vix.TelevisaUnivision acquired Vix Inc. in 2021. He said Miso’s board and Ecolab, which invested $15 million in the company, brought him in to grow the startup much like he’s done for the streaming business.
“Innovation is not easy. It’s really hard. Now we have a seven-year head start on everybody else, but it’s messy,” Hull said. “I love messy. That’s always been my thing.”
He said the company recently closed a $20 million round of financing.
The company plans to significantly ratchet up its production capabilities next year, making it able to fill whatever orders it receives, Hull said, adding that Miso is aiming to be profitable by the end of 2026.
Some labor analysts question whether automation will help workers. Brian Justie, a senior research analyst at the UCLA Labor Center, visited a restaurant that used Flippy during the summer.
“Whether or not it’s faster or cheaper than a … traditional restaurant, I think what it very clearly was, it was fewer people doing pretty much the same amount of work or more work with a limited menu,” he said.
During a demonstration at Miso Robotics’ lab, Hull highlighted improvements the company has made to Flippy, including making it smaller so it can fit under the exhaust hood and above the fryers in a compact kitchen. And he said the integration of artificial intelligence technology has cut down on food waste and improved durability with the machine able to fix problems with its operating system or alert a customer service representative if it’s about to break down.
Miso Robotics has tested out other robots, which were meant to pour drinks at the drive-through (Sippy) or cook and season tortilla chips (Chippy), but Hull said its engineers are focused for now on the frying robot. Miso initially designed Flippy to flip burgers when the startup unveiled the robot in 2017, but the company changed course when it saw a bigger revenue opportunity with fried foods, he said.
Miso executives believe the frying technology could be a huge boon for the company, claiming in a government filing that “Flippy’s automation of the fry station represents a potentially massive $3.5 billion revenue opportunity for Miso alone in a market that, importantly, still remains fragmented, underdeveloped, undercapitalized, and ripe with growth opportunities for a company with Miso’s first-mover advantage.”
Restaurants can buy or lease the robot, and the company makes money as well from maintenance, software upgrades and tech support. Most customers lease Flippy for $5,000 to $6,000 per month, but various factors can influence pricing, including the number of fryers in a restaurant.
Several chains, including Panera, Jack in the Box, Chipotle and Buffalo Wild Wings, have been testing Miso’s technology since 2021, SEC filings show. Many of the companies declined to detail whether the robots led to cost savings, but they pointed to other benefits.
At White Castle, for example, Flippy robots have allowed employees to better focus on other aspects that improve a customer’s experiences such as order accuracy and hospitality, said Jamie Richardson, the chain’s vice president of marketing and public relations.
The burger chain turned to Miso after realizing workers assigned to the drive-through and fry station had to juggle multiple responsibilities and orders. White Castle also partnered with SoundHound to test an AI voice assistant named Julia (named after a beloved White Castle host named Julia Joyce from the 1930s) to help take drive-through orders. In June, McDonald’s announced it was ending a similar pilot program with IBM amid reports the technology had struggled with people’s accents.
With many variables at play, White Castle hasn’t measured whether Flippy has improved employee retention, Richardson said. So far, it has gotten positive feedback about the robot from employees.
“People who come to us want hot and tasty, affordable food,” he said. “If you can take the pain points out of that, if you can reduce the friction, everybody wins.”
Curt Garner, chief customer and technology officer at Chipotle, said the restaurant chain tested out Miso’s tortilla chip-making robot in one Orange County location from 2021 to 2023. Even though the pilot ended last year, Garner said the restaurant incorporated what it learned into other products.
For the record:
6:28 p.m. Oct. 30, 2024An earlier version of this story incorrectly said James Jordan is president and board chair of Miso Robotics. He no longer holds those roles.
Chipotle, which has a $100-million venture fund, has invested in other startups including Vebu Labs, which was founded by former Miso Robotics’ president and board chair, James Jordan. The partnership produced Autocado, which cuts, cores and peels avocados before workers hand-mash them to create guacamole. It has also invested in San José-based Hyphen to create what the company calls an “augmented makeline” that uses automated technology to build bowls and salads while Chipotle employees make burritos, tacos, quesadillas and kids’ meals.
Jot Condie, president and chief executive of the California Restaurant Assn., said the COVID-19 pandemic fueled more interest in the use of automation and technology in restaurants.
A lot of the adoption, he anticipates, will happen in fast-casual restaurants where convenience and efficiency are key, rather than in full-service restaurants where the interaction with friendly servers is a more important part of the experience.
“Quick service restaurants like Chipotle that have the ability and the resources to invest and adopt technologies will sort of lead the way,” he said.
Business
Netflix says ad-supported plan now has 70 million monthly active users
Netflix said Tuesday that it had reached 70 million monthly active users on its ad-supported plan, two years after launching its cheaper subscription tier that includes commercials.
That’s up from May, when the company reported having 40 million monthly users on the ad version.
The Los Gatos, Calif., streamer has also been diversifying its content, including increasing its streams of live events, in order to boost its nascent advertising business.
Netflix said it had sold out of the in-game inventory for its live NFL Christmas Day games this year, with sponsors that include sports betting company FanDuel and Verizon. The streamer has partnered with Nielsen to provide live ratings for the games.
Netflix also said it had sold ads across its scripted programs, including the anticipated second season of the Korean drama “Squid Game.”
The company said that more than half of new sign-ups in countries where Netflix offers ads are for the cheaper ad-subscription tier.
“There has been continuous momentum over the last two years, but we’re just getting started and can’t wait to see what’s to come,” Amy Reinhard, president of advertising, said in a blog post.
Netflix began offering a cheaper ad subscription plan in November 2022 after the streamer saw its subscriber growth in decline earlier that year. In the U.S., Netflix with ads cost $6.99 a month, compared to ad-free options that start at $15.49 a month.
At first, Netflix’s ad-supported tier was powered by Microsoft’s technology through a partnership, but the streamer is transitioning to using its own in-house ad technology which will make it function independently from third parties.
The ad-supported tier was part of a broader push to diversify Netflix’s offerings and boost revenue. In addition to commercials, Netflix has started streaming live events, cracking down on password-sharing and promoting games on its platform.
This week, Netflix will up its live sports ambitions with a boxing match between former heavyweight champion Mike Tyson and influencer-turned-fighter Jake Paul.
Netflix in the third quarter added 5 million subscribers, bringing its total to about 283 million globally.
Business
Grindr targeted nascent union with return-to-office ultimatum, labor board alleges
When the LGBTQ+ dating app Grindr told its staff last year that the days of fully remote work were over, more than 80 employees — nearly half off the company — said they wouldn’t report to the company’s West Hollywood headquarters or other newly established offices around the country. As a result, they were let go.
Now, federal labor regulators say the company’s back-to-office order was an unlawful ploy to retaliate against the workers’ union organizing efforts.
In a recent complaint, the National Labor Relations Board’s regional office in Los Angeles accused Grindr of interfering with employees’ right to organize and refusing to recognize the union workers had elected to join, calling the company’s actions “serious and substantial unfair labor practice conduct.”
About the 120 of the company’s roughly 180 employees were poised to form a union bargaining unit represented by Communications Workers of America, according the complaint. All 80 of the terminated employees were part of that group.
The popular app, which uses a location-based model that allows users to browse potential dates in their area, has gone through several ownership changes in recent years, but has continued to post solid profits from a dedicated user base in the tens of millions.
“We hope this NLRB filing sends a clear message to Grindr that, with a union, we are committed to negotiating fair working conditions in good faith,” the union, Grindr United-CWA, said in a statement Monday.
Grindr called the allegations “meritless,” arguing it had alerted employees it would do away with its remote work culture before they went public with their union drive.
“Grindr team members work from one of our offices just two days per week under our hybrid work model, and our decision to transition from fully remote to hybrid work in 2023 predated the union election petition. It was only after it was known that the transition back to in-office work was underway that some employees began signing union cards,” Grindr spokesperson Emily Wright said in statement. “Our focus continues to be on ensuring Grindr remains an exceptional place for our team to work, and an invaluable resource for the global LGBTQ+ community.”
The complaint is the NLRB’s first step in litigating the case after investigating an unfair labor practice claim submitted by employees and finding merit to the allegations. If a settlement with Grindr is not reached, the case will be reviewed by an administrative law judge, who could order the company to take steps to address the issues in the complaint.
In interviews, two former employees said employees began the union effort in late 2022. They pointed to employees who they said had been laid off without clear reasons and unsettling remarks by their then-incoming chief executive George Arison in support of conservative figures who had made bigoted remarks about transgender people.
Workers went public with their campaign to join CWA in July 2023, and two weeks later the company delivered its return-to-office policy in an all-hands meeting conducted on a Zoom video call on Aug. 3, according to the NLRB complaint. Under the new rules, workers who had been living elsewhere were required to move to either the Los Angeles area, Chicago or San Francisco in order to be close to the Grindr office where their job was based. The company offered up to $15,000 to cover relocation expenses, or six months of severance pay for those who chose not to move.
One of the former employees, who asked not to be identified for fear of reprisals as he continues to search for a new job, said that although his contract designated him as having a remote assignment, he was nonetheless included in the back-to-office mandate.
The employee, who was a member of Grindr’s customer experience team, said the company was slow to provide information about the terms of the back-to-office order and that he was forced to decide in less than a day whether to agree to move. He and many others ultimately signed a severance agreement because they were unable to decide so quickly whether to uproot their lives, he said.
The second former employee, Leo Feldman, said he was not given an opportunity to commit to the hybrid work plan and alleges his involvement with the union was behind the decision to fire him from his job as product manager.
The company’s actions seemed intended to disrupt the union drive, he said, noting that some engineers living near the West Hollywood office, for example, were told they had to move to Chicago.
Despite the turmoil, Grindr appears to have satisfied investors with strong growth even as the broader dating app industry has slowed.
As one of three publicly traded dating app companies, Grindr dominates the dating app market along with Bumble and Match Group, which owns Tinder and Hinge. Bumble has seen its stock fall 46% so far this year after missing revenue estimates, but Grindr shares have risen nearly 70% this year, closing at $15.10 on Monday.
The company recently reported $89 million in revenue in the third quarter, up 27% from the same period last year. Net income during the same period grew to $25 million, compared to a loss of $437,000 a year ago. Grindr also saw a 15% year-over-year increase in the number of average paying users, reaching 1.1 million.
“Our product work starts with our users, their needs, their behaviors and their preferences,” Arison said in a recent earnings call. “We are setting Grindr up for another great year of growth in 2025.”
The company, however, continues to face criticism about its privacy practices: earlier this year, it was sued by hundreds of users in the United Kingdom for allegedly sharing personal information — including HIV status and test dates, ethnicity and sexual orientation — with advertising companies without users’ consent. Grindr has denied the claims.
Nick Jones, an equity research analyst at Citizens JMP, said Grindr is outpacing investor expectations and is not alone in requiring employees to return to in-person work.
“A lot of companies believe they can keep their employees more focused if they’re in office,” Jones said. “The market is indicating that this is not a problem for the company,” he added of the NLRB complaint.
Grindr Chief Product Officer AJ Balance said the app has set itself apart from others in the crowded online dating market and is working on new features.
Grindr’s unique user interface known as the grid allows for quick and abundant connections and avoids the swiping model that some users have grown tired of, he said.
“This was built by the community, for the community, which is part of why it really meets the needs of its users in a unique way and why it’s been differentiated as a product over time,” Balance said.
Business
Bitcoin hits record high after Trump's decisive win
The price of a bitcoin soared to a record high of more than $87,000 on Monday, continuing its surge in value since Donald Trump’s decisive victory in the presidential election spurred excitement about the digital currency.
Unlike President Biden, whose administration has sought to rein in cryptocurrencies, Trump has done an about-face from earlier skepticism to embrace them, having even promoted a crypto-based business in September, World Liberty Financial. There are reports that Trump’s sons will run it, but the company’s website says otherwise. The president-elect vowed on the campaign trail to put the country at the center of the digital-asset industry and to oversee the accumulation of a bitcoin stockpile.
Crypto backers who spent more than $100 million promoting crypto-friendly political candidates are now celebrating the promise of a pro-crypto White House.
Bitcoin was trading at about $87,740, up 9% for the day, around 1:30 p.m. Pacific time Monday and has risen 98% this year, in part thanks to demand for U.S. exchange-traded funds and interest rate cuts by the Federal Reserve. Giddy crypto investors have added to the run with bets that the cost of the world’s largest cryptocurrency will reach $100,000 by the end of the year. In London on Monday, there were $780 million worth of investments riding on the price hitting the milestone by Dec. 27, Bloomberg reported.
Trump’s win, along with the prospect of pro-crypto lawmakers in Congress, has boosted smaller digital currencies as well. Dogecoin, a currency promoted by one of Trump’s most vocal and deep-pocketed supporters, Elon Musk, has risen nearly 63% in the last five days. Another currency, Litecoin, has climbed 10% in the same period.
“With the dust from Trump’s victory still settling down, it was only a matter of time before a run-up of some sort occurred given the perception of Trump being pro-crypto, and that’s what we’re seeing now,” Le Shi, managing director of market-making firm Auros, told Bloomberg.
Trump’s broader agenda of cutting taxes and regulations and bolstering domestic economic growth also triggered a buying spree across stocks, with the Standard & Poor’s 500 index hitting a record last week. The rise in bitcoin, meanwhile, exceeds the returns from investments including stocks and gold.
Crypto-related companies also got a boost from Trump’s win. Shares of Microstrategy, a software maker that buys cryptocurrency as part of its financial strategy, and U.S. crypto exchange Coinbase were each up more than 22% on Monday and have been rising throughout Trump’s candidacy. Crypto-miners MARA Holdings and Riot Platforms saw shares climb Monday by 30% and 18%, respectively.
Under Biden, Securities & Exchange Commission Chair Gary Gensler characterized the cryptocurrency industry as rife with fraud and misconduct. Trump was initially skeptical about digital assets as well, but changed his tune on the campaign trail and earned the support of crypto investors.
Trump will almost certainly replace Gensler and has promised to soften federal oversight of cryptocurrency. Republicans also will control the Senate under Trump and are on the brink of getting the majority in the House, potentially clearing the way for the passage of new pro-crypto bills.
Bloomberg contributed to this report.
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