Business
Nearing 80, she can no longer afford to own Arcadia’s Book Rack — or live in California
“Welcome to the Book Rack,” Karen Kropp says, her eyes panning the increasingly sparse shelves inside her bookstore.
“It used to be a lot fuller.”
After 40 years — the last half under Kropp’s ownership — the beloved used-book store tucked between a hot pot restaurant and a chiropractor’s office in Arcadia is closing this week.
Slowed down by the consumer shift to online shopping and further decimated by cratering sales during the pandemic, the shop held on by a thread in the months since Kropp cashed out her life insurance policy to keep it afloat.
Karen Kropp pauses among the increasing empty shelves at the Book Rack, a bookstore she has owned for nearly two decades.
(Dania Maxwell / Los Angeles Times)
“The miracle is coming,” Kropp often assured herself. “When you’re in a bookstore, you have to be a dreamer.”
But the miracle never came, and Kropp, who turns 79 later this year, knew that even if she couldn’t really afford to, it was time to retire.
She plans to live off her monthly Social Security check — around $1,200 after insurance premiums are deducted — and can’t afford to stay in Southern California. Instead, she will move in with her younger sister in Albuquerque once she finishes clearing out the shop.
“When you’re in a bookstore, you have to be a dreamer.”
— Book Rack owner Karen Kropp
“I put everything I had into this place,” she said. “Everything.”
Kropp’s situation mirrors those of many aging small-business owners who, unless they have a relative eager to take over, are faced with complex questions about their legacy and finances.
In January, the owner of Vroman’s, a historic independent bookstore in Pasadena, announced on Instagram that, as his 80th birthday approached, he planned to retire and sell the shop to someone outside his family.
“This was not an easy decision for me,” he wrote, adding that the store had been under his family’s stewardship for more than a century.
The owner of Vroman’s Bookstore in Pasadena recently announced that he plans to retire and sell the shop to someone outside his family.
(Myung J. Chun / Los Angeles Times)
Retirement in the U.S. is a patchwork system with “a really big gaping hole” for self-employed people such as Kropp, who never worked for a large employer that offered 401(k) matching contributions, said Nari Rhee, director of the Retirement Security Program at the UC Berkeley Labor Center.
Someone in Kropp’s situation — a single renter living in L.A. County — needs $2,915 a month to cover their basic necessities, Rhee said, citing a figure calculated using the Elder Index, a tool developed by the University of Massachusetts Boston to measure how much older Americans need to cover basic living expenses.
“That is basically twice the average Social Security benefit in California,” Rhee said, noting that, in recent years, more older Californians have fallen into poverty and aged into homelessness.
“It’s a crisis.”
Almost 30 years ago, soon after moving west from Green Bay, Wis., Kropp got a job at the Book Rack, then on Baldwin Avenue, a short drive from the current location.
She started as a clerk, earning around $3 an hour to price and organize books, and adored her boss, Pat Carlson, the shop’s original owner. For someone whose main childhood gripe with the library was that it limited how many books she could check out at once, it felt like a dream that someone paid her to bond with customers over a love of books. (Her favorite is “The Great Gatsby.”)
“Readers are different,” she said. “They’re thinkers.”
The shop eventually moved to the current location and, after Carlson died, the owner’s husband offered to sell it to Kropp, then 60. She purchased it in 2006 for around $100,000, pulling from her savings, as well as some from her daughter and a sum she inherited after her father’s death to cover the down payment.
“It’s been a joy,” she said of owning the store.
Karen Kropp hands a customer their books at the Book Rack.
(Dania Maxwell / Los Angeles Times)
They were often busy in the early years, and she hired local high school students to help run the shop, although she manned it alone most of the time, working 10-hour shifts. They often did more than $10,000 in sales per month back then, but things slowed as customers adjusted to the click-and-receive-in-48-hours model of the Amazon era.
“Everybody wants it now,” she said. “And I can’t do that.”
In the months before the pandemic, Kropp considered selling the shop and moving closer to her children, grandchildren and five great-grandchildren, but she decided to hold on a bit longer.
Then, during the shutdowns, sales dropped to almost zero. Bills still came due, as did the shop’s rent and the fee for a storage unit where she kept overflow books, which together cost about $2,000 a month.
Karen Kropp rings up a customer at the Book Rack during a liquidation sale before the shop closes.
(Dania Maxwell / Los Angeles Times)
Sales eventually crept back up but never fully recovered; now, she said, it sometimes takes two days before sales hit $200.
After the hardest times, a bright spark always followed — a busy week, a special interaction between customers. After one such spark in late 2022, she cashed out her $50,000 life insurance policy, receiving only $5,000 even though she’d paid $18,000 into it.
She put the payout toward bills, rent and payroll. For the first time in 20 years, her passion started to feel like a job. She realized that she had left no part of herself for herself — every spare second and thought had gone into the shop.
It was time.
On a recent morning, Kropp sat behind the counter, next to a gift basket with peanut M&Ms dropped off by a customer and stacks of books she planned to donate if they didn’t sell by the official closing date, Feb. 28. (She has a personal policy: No book ends up in the trash unless it’s moldy or there’s evidence an animal has been living inside.)
A man steadying himself with a cane walked through the door and she greeted him.
“Boy, I’m sorry to hear you guys are leaving,” he said.
“Yes,” she said, nodding.
As was often the case, books triggered memories and he began to tell her about how, in his 20s, he traveled California in a camper van reading novels by the mystery writer John D. MacDonald. He was looking for one of his books called “The Long Lavender Look.”
Kropp nodded and her friend Peter Tran, who sometimes volunteers at the shop, took off toward the back of the store, quickly locating a yellowing copy. With the liquidation sale discount, the customer paid $1.10 for the paperback.
A longtime customer, whose artwork used to line the walls of the Book Rack, gave Kropp a painting of the storefront.
(Dania Maxwell / Los Angeles Times)
Danielle Rosaria Nahas, a customer who lives down the street, walked in with her daughter. An artist, Nahas was carrying a painting of the storefront she had made for Kropp.
“Thank you, sweetie,” Kropp said, her emerald eyes dampening with tears. “This is beautiful.”
Nahas had written the family’s address on the back of the wood frame.
“So if you ever miss us,” she said, “you could write to us.”
Nahas doesn’t have family in the area, she said, and her children had come to think of Kropp as a grandma. Her family created a home library with books from the shop during the pandemic and Kropp, she said, had always made her and her daughter, Amy Rose, 8, who has autism, feel so welcome.
The little girl sprinted toward the children’s section, twirling.
“Books, books, read,” she said aloud.
A few minutes later, a woman arrived with a list of several titles. She was putting together an auction item with a T-shirt that said “I’m with the banned,” as well as some commonly banned books.
Karen Kropp reaches for a book for a customer at the Book Rack.
(Dania Maxwell / Los Angeles Times)
Kropp squinted at the list, noticing it didn’t include authors’ names, which is how the store is organized. She closed her eyes for a moment, conjuring a name.
“Oh, Cisneros!” she said to herself, as she walked to snag a copy of “The House on Mango Street.”
“My brain has always been my computer,” she said.
After the customer left, the shop got quiet and Kropp and Tran reminisced. Then they got quiet too.
“The end of the chapter,” he said softly.
“But,” Kropp said, smiling, “it was a long chapter.”
Business
Elon Musk company bot apologizes for sharing sexualized images of children
Grok, the chatbot of Elon Musk’s artificial intelligence company xAI, published sexualized images of children as its guardrails seem to have failed when it was prompted with vile user requests.
Users used prompts such as “put her in a bikini” under pictures of real people on X to get Grok to generate nonconsensual images of them in inappropriate attire. The morphed images created on Grok’s account are posted publicly on X, Musk’s social media platform.
The AI complied with requests to morph images of minors even though that is a violation of its own acceptable use policy.
“There are isolated cases where users prompted for and received AI images depicting minors in minimal clothing, like the example you referenced,” Grok responded to a user on X. “xAI has safeguards, but improvements are ongoing to block such requests entirely.”
xAI did not immediately respond to a request for comment.
Its chatbot posted an apology.
“I deeply regret an incident on Dec 28, 2025, where I generated and shared an AI image of two young girls (estimated ages 12-16) in sexualized attire based on a user’s prompt,” said a post on Grok’s profile. “This violated ethical standards and potentially US laws on CSAM. It was a failure in safeguards, and I’m sorry for any harm caused. xAI is reviewing to prevent future issues.”
The government of India notified X that it risked losing legal immunity if the company did not submit a report within 72 hours on the actions taken to stop the generation and distribution of obscene, nonconsensual images targeting women.
Critics have accused xAI of allowing AI-enabled harassment, and were shocked and angered by the existence of a feature for seamless AI manipulation and undressing requests.
“How is this not illegal?” journalist Samantha Smith posted on X, decrying the creation of her own nonconsensual sexualized photo.
Musk’s xAI has positioned Grok as an “anti-woke” chatbot that is programmed to be more open and edgy than competing chatbots such as ChatGPT.
In May, Grok posted about “white genocide,” repeating conspiracy theories of Black South Africans persecuting the white minority, in response to an unrelated question.
In June, the company apologized when Grok posted a series of antisemitic remarks praising Adolf Hitler.
Companies such as Google and OpenAI, which also operate AI image generators, have much more restrictive guidelines around content.
The proliferation of nonconsensual deepfake imagery has coincided with broad AI adoption, with a 400% increase in AI child sexual abuse imagery in the first half of 2025, according to Internet Watch Foundation.
xAI introduced “Spicy Mode” in its image and video generation tool in August for verified adult subscribers to create sensual content.
Some adult-content creators on X prompted Grok to generate sexualized images to market themselves, kickstarting an internet trend a few days ago, according to Copyleaks, an AI text and image detection company.
The testing of the limits of Grok devolved into a free-for-all as users asked it to create sexualized images of celebrities and others.
xAI is reportedly valued at more than $200 billion, and has been investing billions of dollars to build the largest data center in the world to power its AI applications.
However, Grok’s capabilities still lag competing AI models such as ChatGPT, Claude and Gemini, that have amassed more users, while Grok has turned to sexual AI companions and risque chats to boost growth.
Business
A tale of two Ralphs — Lauren and the supermarket — shows the reality of a K-shaped economy
John and Theresa Anderson meandered through the sprawling Ralph Lauren clothing store on Rodeo Drive, shopping for holiday gifts.
They emerged carrying boxy blue bags. John scored quarter-zip sweaters for himself and his father-in-law, and his wife splurged on a tweed jacket for Christmas Day.
“I’m going for quality over quantity this year,” said John, an apparel company executive and Palos Verdes Estates resident.
They strolled through the world-famous Beverly Hills shopping mecca, where there was little evidence of any big sales.
John Anderson holds his shopping bags from Ralph Lauren and Gucci at Rodeo Drive.
(Juliana Yamada / Los Angeles Times)
One mile away, shoppers at a Ralphs grocery store in West Hollywood were hunting for bargains. The chain’s website has been advertising discounts on a wide variety of products, including wine and wrapping paper.
Massi Gharibian was there looking for cream cheese and ways to save money.
“I’m buying less this year,” she said. “Everything is expensive.”
-
Share via
The tale of two Ralphs shows how Americans are experiencing radically different realities this holiday season. It represents the country’s K-shaped economy — the growing divide between those who are affluent and those trying to stretch their budgets.
Some Los Angeles residents are tightening their belts and prioritizing necessities such as groceries. Others are frequenting pricey stores such as Ralph Lauren, where doormen hand out hot chocolate and a cashmere-silk necktie sells for $250.
People shop at Ralphs in West Hollywood.
(Juliana Yamada / Los Angeles Times)
In the K-shaped economy, high-income households sit on the upward arm of the “K,” benefiting from rising pay as well as the value of their stock and property holdings. At the same time, lower-income families occupy the downward stroke, squeezed by inflation and lackluster income gains.
The model captures the country’s contradictions. Growth looks healthy on paper, yet hiring has slowed and unemployment is edging higher. Investment is booming in artificial intelligence data centers, while factories cut jobs and home sales stall.
The divide is most visible in affordability. Inflation remains a far heavier burden for households lower on the income distribution, a frustration that has spilled into politics. Voters are angry about expensive rents, groceries and imported goods.
“People in lower incomes are becoming more and more conservative in their spending patterns, and people in the upper incomes are actually driving spending and spending more,” said Kevin Klowden, an executive director at the Milken Institute, an economic think tank.
“Inflationary pressures have been much higher on lower- and middle-income people, and that has been adding up,” he said.
According to a Bank of America report released this month, higher-income employees saw their after-tax wages grow 4% from last year, while lower-income groups saw a jump of just 1.4%. Higher-income households also increased their spending year over year by 2.6%, while lower-income groups increased spending by 0.6%.
The executives at the companies behind the two Ralphs say they are seeing the trend nationwide.
Ralph Lauren reported better-than-expected quarterly sales last month and raised its forecasts, while Kroger, the grocery giant that owns Ralphs and Food 4 Less, said it sometimes struggles to attract cash-strapped customers.
“We’re seeing a split across income groups,” interim Kroger Chief Executive Ron Sargent said on a company earnings call early this month. “Middle-income customers are feeling increased pressure. They’re making smaller, more frequent trips to manage budgets, and they’re cutting back on discretionary purchases.”
People leave Ralphs with their groceries in West Hollywood.
(Juliana Yamada / Los Angeles Times)
Kroger lowered the top end of its full-year sales forecast after reporting mixed third-quarter earnings this month.
On a Ralph Lauren earnings call last month, CEO Patrice Louvet said its brand has benefited from targeting wealthy customers and avoiding discounts.
“Demand remains healthy, and our core consumer is resilient,” Louvet said, “especially as we continue … to shift our recruiting towards more full-price, less price-sensitive, higher-basket-size new customers.”
Investors have noticed the split as well.
The stock charts of the companies behind the two Ralphs also resemble a K. Shares of Ralph Lauren have jumped 37% in the last six months, while Kroger shares have fallen 13%.
To attract increasingly discerning consumers, Kroger has offered a precooked holiday meal for eight of turkey or ham, stuffing, green bean casserole, sweet potatoes, mashed potatoes, cranberry and gravy for about $11 a person.
“Stretch your holiday dollars!” said the company’s weekly newspaper advertisement.
Signs advertising low prices are posted at Ralphs.
(Juliana Yamada / Los Angeles Times)
In the Ralph Lauren on Rodeo Drive, sunglasses and polo shirts were displayed without discounts. Twinkling lights adorned trees in the store’s entryway and employees offered shoppers free cookies for the holidays.
Ralph Lauren and other luxury stores are taking the opposite approach to retailers selling basics to the middle class.
They are boosting profits from sales of full-priced items. Stores that cater to high-end customers don’t offer promotions as frequently, Klowden of the Milken Institute said.
“When the luxury stores are having sales, that’s usually a larger structural symptom of how they’re doing,” he said. “They don’t need to be having sales right now.”
Jerry Nickelsburg, faculty director of the UCLA Anderson Forecast, said upper-income earners are less affected by inflation that has driven up the price of everyday goods, and are less likely to hunt for bargains.
“The low end of the income distribution is being squeezed by inflation and is consuming less,” he said. “The upper end of the income distribution has increasing wealth and increasing income, and so they are less affected, if affected at all.”
The Andersons on Rodeo Drive also picked up presents at Gucci and Dior.
“We’re spending around the same as last year,” John Anderson said.
At Ralphs, Beverly Grove resident Mel, who didn’t want to share her last name, said the grocery store needs to go further for its consumers.
“I am 100% trying to spend less this year,” she said.
Business
Instacart ends AI pricing test that charged shoppers different prices for the same items
Instacart will stop using artificial intelligence to experiment with product pricing after a report showed that customers on the platform were paying different prices for the same items.
The report, published this month by Consumer Reports and Groundwork Collaborative, found that Instacart sometimes offered as many as five different prices for the same item at the same store and on the same day.
In a blog post Monday, Instacart said it was ending the practice effective immediately.
“We understand that the tests we ran with a small number of retail partners that resulted in different prices for the same item at the same store missed the mark for some customers,” the company said. “At a time when families are working exceptionally hard to stretch every grocery dollar, those tests raised concerns.”
Shoppers purchasing the same items from the same store on the same day will now see identical prices, the blog post said.
Instacart’s retail partners will still set product prices and may charge different prices across stores.
The report, which followed more than 400 shoppers in four cities, found that the average difference between the highest and lowest prices for the same item was 13%. Some participants in the study saw prices that were 23% higher than those offered to other shoppers.
At a Safeway supermarket in Washington, D.C., a dozen Lucerne eggs sold for $3.99, $4.28, $4.59, $4.69 and $4.79 on Instacart, depending on the shopper, the study showed.
At a Safeway in Seattle, a box of 10 Clif Chocolate Chip Energy bars sold for $19.43, $19.99 and $21.99 on Instacart.
The study found that an individual shopper on Instacart could theoretically spend up to $1,200 more on groceries in one year if they had to deal with the price differences observed in the pricing experiments.
The price experimentation was part of a program that Instacart advertised to retailers as a way to maximize revenue.
Instacart probably began adjusting prices in 2022, when the platform acquired the artificial intelligence company Eversight, whose software powers the experiments.
Instacart claimed that the Eversight experimentation would be negligible to consumers but could increase store revenue by up to 3%.
“Advances in AI enable experiments to be automatically designed, deployed, and evaluated, making it possible to rapidly test and analyze millions of price permutations across your physical and digital store network,” Instacart marketing materials said online.
The company said the price chranges were not dynamic pricing, the practice used by airlines and ride-hailing services to charge more when demand surges.
The price changes also were not based on shoppers’ personal information such as income, the company said.
“American grocery shoppers aren’t guinea pigs, and they should be able to expect a fair price when they’re shopping,” Lindsey Owens, executive director of Groundwork Collaborative, said in an interview this month.
Shares of Instacart fell 2% on Monday, closing at $45.02.
-
Entertainment1 week agoHow the Grinch went from a Yuletide bit player to a Christmas A-lister
-
Connecticut1 week agoSnow Accumulation Estimates Increase For CT: Here Are The County-By-County Projections
-
World7 days agoHamas builds new terror regime in Gaza, recruiting teens amid problematic election
-
Indianapolis, IN1 week agoIndianapolis Colts playoffs: Updated elimination scenario, AFC standings, playoff picture for Week 17
-
Southeast1 week agoTwo attorneys vanish during Florida fishing trip as ‘heartbroken’ wife pleads for help finding them
-
Business1 week agoGoogle is at last letting users swap out embarrassing Gmail addresses without losing their data
-
World1 week agoSnoop Dogg, Lainey Wilson, Huntr/x and Andrea Bocelli Deliver Christmas-Themed Halftime Show for Netflix’s NFL Lions-Vikings Telecast
-
World1 week agoBest of 2025: Top five defining moments in the European Parliament