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Far from a shock, Southwest meltdown was ‘perfect storm’ of well-known vulnerabilities

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Far from a shock, Southwest meltdown was ‘perfect storm’ of well-known vulnerabilities

As chaos at Southwest Airways introduced distress to hundreds of pissed off vacationers and rising scrutiny from U.S. regulators and lawmakers, many within the aviation trade stated the large cancellation of flights by the nation’s largest home service was removed from shocking.

Business specialists and union leaders for Southwest staff cited the corporate’s outdated know-how and susceptible operations, each of that are significantly inclined to any disruptions, a lot much less a number of coast-to-coast climate occasions.

“This was the right storm,” William McGee, a senior fellow targeted on aviation for the American Financial Liberties Mission. “Different [airlines] handled this and got here again from this; Southwest was kind of delivered to its knees. It deserves to be blamed for not being extra resilient.”

Of the greater than 3,000 flights canceled Tuesday throughout the U.S., about 85% have been Southwest’s, in line with the flight monitoring web site FlightAware. 1000’s of the airline’s passengers have been stranded in airports throughout the nation — to not point out its crew members. In California, a whole bunch of flights have been delayed or canceled by the top of the week — making up a lot of the Southwest schedule.

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The U.S. Division of Transportation stated this week it plans an inquiry into the supply of the airline’s large issues.

Though the corporate acknowledged delays and cancellations and blamed many of the complications on unhealthy climate, leaders have provided little clarification or plans for aid.

“Our heartfelt apologies for this are simply starting,” the airline stated in an announcement. “We acknowledge falling quick and sincerely apologize.”

Michael Santoro, vp of the Southwest Airways Pilots Assn., stated Southwest has didn’t put money into an up to date software program system used for flight routing and staffing, which is essential to keep away from continuous issues.

“The catalyst was the massive storm,” Santoro stated in an interview. “However our inner software program can’t deal with large cancellations. The corporate hasn’t invested the cash into scheduling infrastructure to help the community they’ve developed.

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“So pilots are calling in asking, I’m executed with this flight — the place do I’m going subsequent? Am I operating one other airplane? Do I spend the night time right here? And pilots are on maintain for hours attempting to determine what to do subsequent.”

The cancellations are anticipated to proceed. Southwest Chief Govt Bob Jordan informed the Wall Avenue Journal the airline deliberate to function at round one-third of normal capability because it tries to regroup and get the schedule again on monitor.

“This isn’t hyperbole, I’ve by no means seen an airline meltdown of this dimension and magnitude,” stated McGee, who has labored in and round U.S. airways for nearly 4 many years.

Though McGee and union leaders pointed on to know-how shortcomings for the unprecedented delays this week, specialists stated they is also due partly to the way in which Southwest does enterprise. The U.S. airline big has no partnerships with different airways to help with rebookings, it operates with few open seats or backup crews and its distinctive flight patterns — operating from vacation spot to vacation spot as a substitute of out and in of sure hubs — depart little room for error, which means delays can shortly spiral.

“They simply hold domino-ing and cascading,” McGee stated. “It is going to take weeks to attempt to simply accommodate all of the individuals who have been displaced.”

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Southwest’s flight patterns imply that “if one flight is canceled or delayed, it’s going to make a multitude for everybody the entire day,” stated Brian Sumers, editor of the Airline Observer e-newsletter. “It’s an advanced airline.”

Santoro stated Southwest’s point-to-point community is “super-complex” however works nicely when there are not any unexpected storms. “It’s a terrific community,” he stated. “It simply must be supported appropriately, and it hasn’t been.”

Michael Massoni, first vp of Transport Employees Union Native 556, stated the flight attendants union has complained about Southwest’s “antiquated know-how” for a decade.

“When you could have a climate occasion, airplanes get caught and crews get caught,” Massoni stated. “However the software program actually can’t sustain with the place the airplanes are and the place the flight attendants are.”

What ensues, he stated, is “chaos,” and Southwest’s solely choice is to cope with the issue manually.

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Union officers agree with the corporate that the flight interruptions will not be attributable to staffing points, saying there have been sufficient pilots and crews scheduled for the vacations.

With current software program, “the community spirals uncontrolled,” Capt. Casey Murray, president of the Southwest Airways Pilots Assn., stated in an announcement to members. “The corporate’s failed resolution? Rent extra. … We aren’t undermanned. … Even with the proper variety of pilots on any given day, the home of playing cards fails, and fail it does with ever-increasing frequency and severity.”

Many trade analysts stated there’s nonetheless a lot to research about this breakdown.

“We simply don’t know what’s actually occurred there to trigger such an unprecedented cancellation sample,” stated Kathleen Bangs, spokesperson for FlightAware. “What was the system failure?”

The report for many U.S. flight cancellations in 2022 was set Feb. 3 — when a storm within the South and Midwest briefly closed Dallas Fort Value Worldwide Airport — however that was surpassed Dec. 23, Bangs stated.

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In February, many flights have been preemptively canceled to cope with the climate, however Southwest didn’t take that step this previous week, she stated.

“With it being the vacations, it’s actually powerful to preemptively cancel flights,” Bangs stated. “It simply actually backfired.”

The chaos at Southwest prompted criticism from federal lawmakers as nicely.

Sens. Edward J. Markey (D-Mass.) and Richard Blumenthal (D-Conn.), members of the Senate Commerce Committee, stated Southwest shouldn’t be capable of declare flight cancellations have been attributable to current winter storms, which might permit the airline to keep away from reimbursing vacationers.

Compensation ought to embody not solely rebooked flights, refunds, accommodations, meals and transportation but additionally “important financial compensation for the disruption to their vacation plans,” the 2 senators stated in an announcement.

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Southwest’s meltdown reached the Oval Workplace, with President Biden posting on Twitter that airways can be held accountable and directing aggrieved vacationers to the Division of Transportation web site to find out whether or not they’re entitled to compensation.

“Our administration is working to make sure airways are held accountable,” Biden tweeted Tuesday.

Sen. Maria Cantwell (D-Wash.), chair of the Senate Commerce Committee, stated Tuesday that the committee will study the causes of the disruptions and their results on customers.

“The issues at Southwest Airways over the past a number of days transcend climate,” Cantwell stated in an announcement. “Many airways fail to adequately talk with customers throughout flight cancellations. Customers deserve robust protections, together with an up to date shopper refund rule.”

Livid and weary vacationers flooded Southwest on Twitter with reviews of lengthy traces that prolonged outdoors airport terminals, lacking baggage that in some instances traveled onward regardless of canceled flights or piled up unclaimed for days. Southwest passengers have been additionally compelled to attend hours to succeed in shopper help representatives on the cellphone or have been repeatedly getting disconnected, and struggled to navigate a glitchy web site.

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Passengers are blaming Southwest staff for the delays, Santoro stated, which has turn into embarrassing.

“We apologize and apologize,” Santoro stated. “Nevertheless it’s not our fault. We’re able to work. We’re exhibiting up. However we simply want Southwest to place us on an airplane — inform us which airplane to fly.”

Instances workers writers Alexandra E. Petri, Sarah Wire and Courtney Subramanian contributed to this report.

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Opinion: The IRS faces more cuts under Trump. Here are three ways that could hurt the economy

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Opinion: The IRS faces more cuts under Trump. Here are three ways that could hurt the economy

Donald Trump’s election with Republican House and Senate majorities has put the Internal Revenue Service back in the spotlight. The agency lost $20 billion in funding under the latest deal to avoid a government shutdown, and further cuts to its enforcement budget are likely in the next Congress.

Democrats denounce such moves as harmful to federal revenues and tax fairness; Republicans cheer them for limiting government. Unfortunately, neither side tends to point out that an adequately funded IRS is good for the U.S. economy.

Years of IRS underfunding have led to a massive unpaid tax bill, around half a trillion dollars a year. Beyond lowering revenues, the sheer magnitude of this tax evasion has implications across the economy, providing competitive advantages to those able and willing to avoid their tax obligations. Less enforcement funding will only worsen this problem.

The hundreds of billions of dollars in taxes that haven’t been paid are not spread evenly across taxpayers. They’re disproportionately owed by businesses with the greatest incentive and ability to shirk their tax burdens. These include self-employed entrepreneurs, businesses that deal in cash and large, private companies with complex operations. Companies that have less opportunities to evade taxes, and workers who are paid directly by an employer, are more likely to pay their taxes.

The unpaid taxes therefore work as a substantial subsidy for the businesses and taxpayers who evade them. In economic terms, lower taxes boost returns on investment for the businesses that avoid their obligations but not for others. That in turn distorts the way businesses operate in three primary ways.

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First, the tax gap pushes more economic activity toward industries and occupations with opaque sources of income — such as construction businesses that deal mainly in cash. Our economy needs contractors, of course, but we don’t want an inordinate number of capable workers rushing into remodeling for cash simply because it offers an illegal tax break. Similarly, we don’t want people choosing self-employment simply because it gives them better chances of dodging the IRS. Labor and capital markets work best when they’re driven by business considerations rather than tax evasion.

Second, tax-cheating businesses gain an advantage on each dollar of profit. A company that doesn’t pay taxes can take on investments that wouldn’t make financial sense if it were meeting its tax obligations. This means the scofflaw company can profitably expand while the complying company cannot, putting honest taxpayers at a competitive disadvantage.

Third, a portion of the economy is dedicated to the evasion itself. Skirting a tax bill can be a lot of work: It takes time and money to set up shell companies, safely store large amounts of cash and falsify documents. Rather than going to some productive use, this activity amounts to what economists consider a “deadweight loss” that does not help our economy expand in any way. Avoiding half a trillion dollars in taxes requires a lot of work and resources that serve no purpose other than to illegally lower tax bills.

The end result of widespread tax evasion is an economy that is far less efficient than it could be. Too many employees in cash-based industries, too many accountants setting up shell corporations and other distortions ultimately discourage investment by taxpaying businesses and suppress economic growth.

Providing the IRS with enough funds to enforce our nation’s tax code isn’t just about fairness and revenue. It’s also vital to the efficiency and productivity of our economy.

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Ben Harris is the vice president and director of economic studies at the Brookings Institution and a former assistant Treasury secretary for economic policy.

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Column: A Faulkner classic and Popeye enter the public domain while copyright only gets more confusing

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Column: A Faulkner classic and Popeye enter the public domain while copyright only gets more confusing

Last year, it was Mickey Mouse. This year, Popeye the Sailor joins Mickey as a new entrant to the public domain — that is, shedding his core copyright protections on Jan. 1.

He’s merely the most familiar cultural artifact to enter the public domain on Wednesday. But as Jennifer Jenkins, co-director of Duke University’s Center for the Study of the Public Domain notes in her indispensable annual roster of newly public works (posted this year with co-director James Boyle), Popeye’s initial appearance in print is among thousands of culturally and artistically significant works to become copyright-free. That means they become available for anyone to copy, share and expand upon without paying their creators for rights.

This year’s treasure trove includes literary works originally published in 1929, meaning their 95-year copyrights expire on New Year’s Day. They include William Faulkner’s novel “The Sound and the Fury,” in which he began to perfect his literary style and his gloss on racial and social stratification in his native Mississippi; Ernest Hemingway’s “A Farewell to Arms”; and Virginia Woolf’s essay “A Room of One’s Own.”

Community theaters can screen the films. Youth orchestras can perform the music publicly, without paying licensing fees. Online repositories … can make works fully available online. This helps enable both access to and preservation of cultural materials that might otherwise be lost to history.

— Jennifer Jenkins, Duke University, on the value of the public domain

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There are also Dashiell Hammett’s “The Maltese Falcon,” originally published as a serial in Black Mask magazine, and John Steinbeck’s first novel, “Cup of Gold.”

Among films, the haul includes the Marx Brothers’ first movie, “The Cocoanuts,” which was based on a George S. Kaufman Broadway musical and betrays its stagebound genesis in almost every scene; Alfred Hitchcock’s first sound film, “Blackmail,” and an early film adaptation of Edna Ferber’s “Show Boat” — a 1929 version of Ferber’s novel, not the musical version, which was filmed in 1936 and, more familiarly, in 1951.

Interpretations of copyright law haven’t been as divergent as they’ve become over the last year or two. The reason is AI, or at least the development of AI bots “trained” on copyrighted written, musical and artistic works. Numerous lawsuits brought by creators are making their way through the federal courts.

AI developers generally claim that their feeding copyrighted works into their bots’ databases falls within the “fair use” exception to copyright protection. The fair use doctrine, as the U.S. Copyright Office puts is, allows the use of “limited portions of a work including quotes, for purposes such as commentary, criticism, news reporting, and scholarly reports.”

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Whether a particular use qualifies “is notoriously fact-specific,” Jenkins told me. “So it’s hard to shoot a straight arrow through all the cases,” in part because the judgment of whether a use is exempt from copyright depends on whether creators can show that the use caused harm to the market for their works.

“It’s a wild patchwork of cases,” Jenkins says, “but the central issue to all is the same, namely is it fair use to train your AI model on copyrighted content, but the specifics vary. Often I have something resembling a prediction of how fair use cases are going to come out, but really cannot predict which way these cases are going to go. It’s a moving target in copyright land.”

This isn’t the first time that technological change has roiled the copyright landscape. One precedent is the Google Books case, in which authors and publishers sued Google to block its effort to create a searchable database of written works by digitizing copyrighted works along with works in the public domain.

The ultimate settlement allows Google to digitize books for the database, but to display only limited “snippets” of copyright-protected works to users — enough to enable users to search for specific words or phrases, but not to access significant portions of the works.

Also entering the public domain this week, as Jenkins observes, are about a dozen Mickey Mouse films, including one in which he speaks his first words (“Hot dogs! Hot dogs!”) and wears his iconic white gloves. That depiction of Mickey is now copyright-free; the ur-Mickey depicted in the Walt Disney short “Steamboat Willie” entered the public domain on Jan. 1, 2024, but later depictions such as the white gloves were still subject to copyright restrictions based on when they first appeared on film.

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Popeye first appeared as a peripheral character in January 1929 in E.C. Segar’s “Thimble Theatre” comic strip. He garnered such instant popularity that Segar eventually refashioned the strip around him. Some story elements, such as the role of spinach as a source of his superhuman strength, became part of his persona over subsequent years.

Popeye also gives us a window into how a character’s entry into the public domain doesn’t require subsequent exploitations to adhere to his or her original conception.

Los Angeles copyright attorney Aaron Moss observes in his own curtain-raising post about public domain day 2025 that several Popeye-inspired horror films, “including ‘Popeye the Slayer Man,’ set in an abandoned spinach cannery, and ‘Shiver Me Timbers,’ featuring a meteor that ‘transforms Popeye into an unstoppable killing machine,’” have already been announced.

Similarly, er, disrespectful treatments of Mickey Mouse and Winnie-the-Pooh (a member of the public domain class of 2022) have been produced or announced.

The copyright rules for music are particularly convoluted. “Fats” Waller songs including “Ain’t Misbehavin’” and “(What Did I Do to Be So) Black and Blue” are entering the public domain, which should help to augment Waller’s reputation as a jazz and Broadway innovator. So too are George Gershwin’s “An American in Paris” and the popular standards “Tiptoe Through the Tulips” (lyrics by Alfred Dubin, music by Joseph Burke), “Happy Days Are Here Again” (lyrics by Jack Yellen, music by Milton Ager) and “What Is This Thing Called Love?” by Cole Porter.

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But as Jenkins notes, only the compositions — what appears on the sheet music — and not any particular recordings are entering the public domain. So the version of “Tiptoe” recorded by Tiny Tim, which made that artist a popular star in 1968, is still under copyright.

“Singin’ in the Rain,” which most people associate with the 1952 film musical of that name, is entering the public domain.

Fans of the Gene Kelly/Debbie Reynolds film may be unaware that it was conceived by Arthur Freed, then the head of MGM’s musical feature unit, as a vehicle to exploit the back catalog of songs he and composer Nacio Herb Brown had written in the 1920s and 1930s; of the 16 full-length and excerpted songs in the movie, all but two were original products of their collaboration or had words by Freed or music by Brown. “Moses Supposes” was written by others for the movie and “Make ‘Em Laugh,” by Freed and Brown, was acknowledged by Stanley Donen, who co-directed the firm with Kelly, to be a transparent rip-off of Cole Porter’s “Be a Clown.”

(My favorite backstage nugget about the movie’s production involves the physical torment that Reynolds, not a trained dancer, suffered at the hands of the perfectionist Kelly, which left her with bloodied feet after filming the “Good Morning” number. A close scrutiny of the scene reveals Reynolds continually glancing at the ground to make sure she was hitting her marks as she tried to keep in step with Kelly and co-star Donald O’Connor; anyway, no one can claim it doesn’t work perfectly.)

Sound recordings from 1924 are entering the public domain thanks to the 2018 Music Modernization Act. They include Gershwin’s recording of “Rhapsody in Blue” and Al Jolson’s recording of “California Here I Come.” But regular sound recordings made in 1929 are granted 100-year copyrights, so they won’t be available until 2030.

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Another exception covers music made to accompany movies, which receive the same copyright terms as the films. Accordingly, Jenkins notes, the recorded version of “Singin’ in the Rain” heard in the film “The Hollywood Revue of 1929” goes royalty-free on Jan.1, but not the version sung by Kelly in the 1952 movie.

The annual flow of copyrighted works into the public domain underscores how the progressive lengthening of copyright protection is counter to the public interest—indeed, to the interests of creative artists. The initial U.S. copyright act, passed in 1790, provided for a term of 28 years including a 14-year renewal. In 1909, that was extended to 56 years including a 28-year renewal.

In 1976, the term was changed to the creator’s life plus 50 years. In 1998, Congress passed the Copyright Term Extension Act, which is known as the Sonny Bono Act after its chief promoter on Capitol Hill. That law extended the basic term to life plus 70 years; works for hire (in which a third party owns the rights to a creative work), pseudonymous and anonymous works were protected for 95 years from first publication or 120 years from creation, whichever is shorter.

Along the way, Congress extended copyright protection from written works to movies, recordings, performances and ultimately to almost all works, both published and unpublished.

Once a work enters the public domain, Jenkins observes, “community theaters can screen the films. Youth orchestras can perform the music publicly, without paying licensing fees. Online repositories such as the Internet Archive, HathiTrust, Google Books and the New York Public Library can make works fully available online. This helps enable both access to and preservation of cultural materials that might otherwise be lost to history.”

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Indeed, as Jenkins and others have documented, overly long copyright terms often keep older works out of the mainstream. “Films have disintegrated because preservationists can’t digitize them,” Jenkins has written. “The works of historians and journalists are incomplete. Artists find their cultural heritage off-limits.”

The countervailing benefits are minimal. The artistic lobby — specifically corporate owners of copyrighted content — maintain that longer terms protect the income streams of content creators, producing an incentive to create. But the truth is that after the first few years of publication the commercial value of the vast majority of copyrighted works declines precipitously to almost nothing. The value that might arise from follow-on creations of public domain works remains locked away and the copyrighted works become forgotten.

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Column: Business leaders bow to anti-DEI activists — except at Costco

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Column: Business leaders bow to anti-DEI activists  — except at Costco

It has long been clear that relying on corporate leaders to stand fast for social and economic progress is a mug’s game.

Big business talks the talk, of course. As I’ve written before, after the insurrection of Jan. 6, 2021, many corporate leaders pledged publicly to oppose the assaults from the political right wing on democracy.

Leading corporations said they would cease making campaign contributions to lawmakers who voted against certifying Joe Biden’s election or played a role in the insurrection in Washington.

Our efforts at diversity, equity and inclusion remind and reinforce with everyone at our Company the importance of creating opportunities for all.

— Costco responds to anti-DEI agitators

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Some made similar promises about state laws restricting abortion or voting rights, or talked openly about reducing their activities in states enacting such measures. They promoted their commitment to programs fostering diversity, equity and inclusion, known as DEI.

When push comes to shove, however, most of these companies folded like a poker player with a bad hand. That’s been especially evident on DEI, which became a target in the “anti-woke campaign” waged by right-wing culture warriors such as Florida GOP Gov. Ron DeSantis during the late presidential campaign.

Anti-DEI activism on the right gathered steam after the Supreme Court struck down college affirmative action admission policies in June 2023.

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Throughout this year, big corporations have retreated from the DEI landscape. The largest to do so is Walmart. In November, the company said it wouldn’t renew the five-year, $100-million commitment it made in establishing its Center for Racial Equity in the wake of the George Floyd killing, would cease using the term DEI and would end other diversity initiatives.

“We’ve been on a journey and know we aren’t perfect, but every decision comes from a place of wanting to foster a sense of belonging, to open doors to opportunities for all our associates, customers and suppliers and to be a Walmart for everyone,” the company said.

Ford, Harley-Davidson, Lowe’s and other companies said they would no longer provide workplace data to the Human Rights Campaign, a gay rights group, in part because the campaign’s widely published index of corporate progress enabled anti-LGBTQ+ activists to mount a backlash against participating companies.

That brings us to Costco. Almost uniquely among major public companies, Costco’s board has explicitly rejected the anti-DEI backlash.

The response from Issaquah, Wash.-based Costco came in the Dec. 11 proxy statement for its annual shareholder meeting, scheduled for Jan. 23. The meeting agenda includes a shareholder resolution proposed by the right-wing National Center for Public Policy Research, insinuating that Costco’s DEI program “holds litigation, reputational and financial risks to the Company, and therefore financial risks to shareholders.”

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The resolution calls on the board to report on “the risks of the Company maintaining its current DEI … roles, policies and goals.”

The Costco board unanimously advised shareholders to vote against the resolution. “Our commitment to an enterprise rooted in respect and inclusion is appropriate and necessary,” it said in its response. “Our efforts at diversity, equity and inclusion remind and reinforce with everyone at our Company the importance of creating opportunities for all. We believe that these efforts enhance our capacity to attract and retain employees who will help our business succeed.”

The board took direct aim at the center, the resolution proponent, which it accused of hiding its true goal. Although the center “professes concern about legal and financial risks to the Company and its shareholders associated with the diversity initiatives,” the board stated, “it is the proponent and others that are responsible for inflicting burdens on companies with their challenges to longstanding diversity programs. The proponent’s broader agenda is not reducing risk for the Company but abolition of diversity initiatives.”

That swipe seems to have hit home. “The recent wave of companies walking back their DEI in response to no greater threat than merely having the truth about their DEI programs exposed,” center staff member Stefan Padfield told me by email, “makes clear that any related burden[s] these companies are experiencing are of their own making as they seek to misuse shareholders’ money to advance neo-Marxist and neo-racist ‘equity’ agendas.”

Costco says it doesn’t have any comment about the shareholder resolution beyond the board statement.

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Although the Costco board didn’t go into detail, the center has assembled quite a record as a culture warrior. It’s a “partner” of the Stop Corporate Tyranny coalition, which describes itself as “a one-stop shop for educational resources exposing the Left’s nearly completed takeover of corporate America.” It has opposed initiatives to combat global warming, asserting that global warming isn’t happening, and it promotes cryptocurrency.

Costco’s straightforward response to the center’s proposed resolution may not be that much of a surprise. The company is generally known as employee-friendly, with favorable ratings from workers posting on Glassdoor. Among its benefits, health coverage with low co-pays is available to workers employed for at least 23 hours a week for 180 days.

Its approach to union organizing activity may not be entirely welcoming, but seems to lack the truculence and hostility shown by retailers such as Starbucks and Amazon.

Of Costco’s roughly 219,000 employees, about 18,000 are represented by the Teamsters. Remarkably, when 238 Costco workers in Norfolk, Va., voted to affiliate with the Teamsters a year ago, Chief Executive Ron Vachris and his immediate predecessor, W. Craig Jelinek, issued a joint statement blaming themselves.

They said they were “not disappointed in our employees; we’re disappointed in ourselves as managers and leaders…. The fact that a majority of Norfolk employees felt that they wanted or needed a union constitutes a failure on our part,” they wrote in a memo dated Dec. 29 and sent to all U.S. employees. CNN obtained a copy of the memo.

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That doesn’t mean that labor relations are free of conflict: Early in December, the Teamsters union filed unfair labor practice charges with the National Labor Relations Board against the company for what it called the company’s “calculated effort to undermine workers’ rights and disrupt the collective bargaining process.”

Asserting that the company’s worker-friendly reputation is undeserved, the Teamsters said Costco had “expelled union representatives from stores, harassed and intimidated workers for wearing Teamsters buttons and attire, sent employees home, and even changed locks on union bulletin boards” to prevent the union from disseminating information to workers. Costco said it has no comment on the charges.

A few words about shareholder resolutions are appropriate here. Following the Supreme Court’s decision on college affirmative action, the number of resolutions about DEI programs receiving a vote at corporate annual meetings rose appreciably, to 25 through May this year from 13 in 2023, according to the Conference Board.

To be fair, that’s still a small number among the roughly 3,000 public companies in the Russell 300 index. More notable, however, is that anti-DEI proposals remained deeply unpopular. Resolutions opposing workplace diversity programs garnered support from less than 2% of shareholders, on average; those favoring such programs received support from an average of 21% of shareholders, however. (Shareholder resolutions proposed by almost anyone other than corporate managements seldom get anywhere near majority support.)

The Conference Board, a nonprofit corporate research consultancy, has found that diversity programs aimed at managers and the rank and file enhance corporate fortunes. Companies with diverse management teams “demonstrate 19% higher revenues due to innovation,” the board says.

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Those with “higher racial and ethnic diversity [are] 35% more likely to have financial returns above their industry medians.” Commitments to diversity appeal to job applicants and tend to improve productivity.

On the other side of the coin are what the center’s Padfield claimed is “the wave of customer backlash we’ve seen against DEI.” He added, “rather than doing the right thing and evaluating the relevant risks … Costco is apparently doubling down on divisive and value-destroying DEI.”

The center told me by email that “one day, Costco will no longer have a DEI program. We hope for the sake of shareholders that it’s sooner rather than later.” Shareholders, workers and customers may hope for their own sake that the opposite is true — and that other businesses follow Costco’s example.

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