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Ruidoso fire and flooding victims frustrated with FEMA

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Ruidoso fire and flooding victims frustrated with FEMA


It’s been over three months since the South Fork and Salt Fires devastated Ruidoso and the surrounding areas, causing more than $29 million in damage, and victims are frustrated with the federal government’s response.

RUIDOSO, N.M. – It’s been over three months since the South Fork and Salt Fires devastated Ruidoso area, causing more than $29 million in damage.

Since then, the community has also faced flood after flood. Luckily, they’ve gotten a break from Mother Nature, but they’re still picking up the pieces.

KOB 4 spoke to FEMA officials about how they’ve helped some fire and flooding victims. But there are residents who say they’ve been having trouble getting that help.

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“It has been a nightmare. I’m telling you because I’ve gone over there like 21 times, and they haven’t responded,” said Priscilla Aguilar, a wildfire evacuee. 

Aguilar and Abel Montelongo are trying to get their money back. They had to leave Ruidoso Downs because of the South Fork and Salt Fires.

According to Montelongo, FEMA was supposed to help with those costs. However, after trying to track them down several times, he never got his money back. He did get $291 in food stamps/EBT money.

But it was flooding, not the fires, that impacted Aguilar and Montelongo’s home.

“Since the rain and the water is coming into the yard and getting under the house, it’s going to ruin all the piping,” Aguilar said.

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Aguilar says they didn’t get the sandbags that officials promised them. At this point, they just want answers.

“At least they should have sent us a letter saying, ‘We’re not going to help you.’ Because that’s a promise that they made, not just to us, but to the whole community,” Aguilar said. 

They applied for flooding insurance after FEMA mentioned an exception with the National Flooding Insurance Program might expedite the process.

“Normally, when you buy a brand-new flood insurance policy, there is a 30-day waiting period,” said Roberto Ramirez, a director of FEMA’s hazard mitigation branch. “If you are in a post-wildfire situation, like we are in Ruidoso, those 30 days can change to one day.”

There are different qualifications. For example:

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  • If the fire happened on federal land
  • If you bought a flooding insurance policy within 60 days of the fire being fully contained
  • If the flooding results from, or was made worse by, a wildfire

“We’re still within at least those 60 days from fire containment,” Ramirez said. 

According to ArcGIS data, both fires were 100% contained Aug. 26. That means you have until Oct. 25 to apply.

“In Lincoln County, there’s only 252 policies. That’s the entire county. There’s a lot of people that don’t have flood insurance. Right now, we only had 73 claims since the disaster was declared,” Ramirez said. 

We reached out to FEMA on behalf of Aguilar and Montelongo. However, FEMA told us that they can’t discuss individual cases due to privacy.

KOB 4 was told that once someone receives a letter of denial, they can appeal it. Denials can also happen for a number of reasons.

FEMA sent KOB 4 the following statement:

“They have 60 days from the date that appears in the Determination Letter. That letter is not the last word.

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When someone applies with FEMA, we send an Inspector to verify losses and damages, ownership of property or rental contract and identity of the person. If the applicant don’t keep the appointment the system generates a Letter.

Many times survivors don’t present sufficient evidence and FEMA ask for more documentation such as hotel receipts with letterhead, and the dates have to match with the evacuation dates, food receipts, contractors estimates are verified. Every case is unique.”



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New Mexico

Jeffrey Epstein’s New Mexico ranch is finally being scrutinized like his island

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Jeffrey Epstein’s New Mexico ranch is finally being scrutinized like his island


Though the alleged sex trafficking on Jeffrey Epstein’s Caribbean island, Little Saint James, has dominated the national discourse recently, another Epstein property has largely stayed out of the news — but perhaps not for long. A ranch outside Santa Fe, New Mexico, that belonged to the disgraced financier has been the subject of on-and-off investigations, and many are now reexamining what role the ranch may have played in Epstein’s crimes.

What is the ranch in question?



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New Mexico

What to know: Election Day 2026 in Rio Rancho

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What to know: Election Day 2026 in Rio Rancho


Polls are now open in Rio Rancho where voters are set to elect a new mayor and decide several key measures Tuesday.

RIO RANCHO, N.M. — Rio Rancho voters are set to elect a new mayor and decide several key measures Tuesday in one of New Mexico’s fastest growing cities.

Voters will make their way to one of the 14 voting centers open Tuesday to decide which person will become mayor, replacing Gregg Hull. These six candidates are running:

Like Albuquerque, Rio Rancho candidates need to earn 50% of the votes to win. Otherwise, the top two candidates will go to a runoff election.

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Regardless of who wins, this will be the first time Rio Rancho voters will elect a new mayor in over a decade. Their priorities include addressing crime and how fast the city is growing, as well as improving infrastructure and government transparency, especially as the site of a new Project Ranger missile project.

The only other race with multiple candidates is the District 5 city council seat. Incumbent Karissa Culbreath faces a challenge from Calvin Ducane Ward.

Voters will also decide the fate of three general obligation bonds:

  • $12 million to road projects
  • $4.3 million to public safety facility projects
  • $1.2 million to public quality of life projects
    • e.g., renovating the Esther Bone Memorial Library

The polls will stay open until 7 p.m.



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New Mexico Livestock Board accused of abuse of power in rancher, inspector feud

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New Mexico Livestock Board accused of abuse of power in rancher, inspector feud


LAS VEGAS, N.M. — The approaching desert dusk did nothing to settle Travis Regensberg’s nerves as he and a small herd of stray cattle awaited the appearance of a state livestock inspector with whom he had a 30-year feud.

This was Nov. 3, 2023, and, as Regensberg tells it, the New Mexico Livestock Board had maintained an agreement for almost a decade: Livestock Inspector Matthew Romero would not service his ranch due to a long history of bad blood between the two men. False allegations of “cattle rustling” had surfaced in the past, Regensberg said. 

A dramatic standoff that evening, caught on lapel camera video, shows Regensberg at the entrance gate of his ranch. Defiant, Regensberg says anyone but Romero can pick up the stray cattle he had asked state livestock officials to pick up earlier in the day. Romero, who is backed up by two New Mexico State Police officers, directs Regensberg to open the gate or he will be arrested.

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Travis Regensberg, rancher and contractor, practices his throw on a roping dummy in his barn in Las Vegas, N.M., on Feb. 17, 2025.



Unlawful impound?







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A small herd of Travis Regensberg’s cattle eat feed on his property in Las Vegas, N.M.

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The history

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Travis Regensberg takes a bag of feed out to his cattle followed by his dog Rooster in Las Vegas, N.M., on Feb. 17, 2025.



‘A matter of principle’







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Travis Regensberg gathers his rope while practicing his throw on a roping dummy in his barn in Las Vegas, N.M., on Feb. 17, 2025.


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