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‘This agency is not in crisis': DC 911 director cites improvements

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‘This agency is not in crisis': DC 911 director cites improvements


Numerous computer dispatch outages, major staffing shortages and a criminal probe are hanging over D.C.’s 911 call center.

The agency has come under fire for at least the past year for several responses, including to the deadly flooding at District Dogs. More recently, questions have been raised after a 5-month-old baby died during a system outage.

The director of D.C.’s Office of Unified Communications told News4 on Friday the agency is making improvements to address and prevent failures.

The call center set a record for call volume last year, handling 1.8 million calls, up roughly a half-million from typical years. In that period, the 911 system has had 18 disruptions since December.

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Local leaders and D.C. Council members have raised questions about whether the office is up to the challenge. Council member Brooke Pinto introduced legislation aimed at holding the agency more accountable, while Council member Charles Allen said the center was in crisis.

“This agency is not in crisis. This agency has been outpaced and is overtaxed, and we are trying to find ways to make improvements to keep up with that change, to make improvements to make the caller experience better. And it’s a holistic change. It’s about addressing staffing. It’s about addressing technology. It’s about addressing training,” Director Heather McGaffin said.

McGaffin told News4 when she took over the agency last year, they had 57 vacancies for call takers. That number is now down to 10.

“My goal is by January 2025 to have all of our positions filled, understanding that things happen and that might not be the case, but that remains my goal, especially for the call-taking side,” she said.

McGaffin pointed to another problem: Too many people are calling 911 when it’s not an emergency. She said hundreds of thousands of calls last year could have been handled by calling 311 or going online.

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News4 asked what people should consider before dialing 911. McGaffin said to ask: “Is this life or death? Is this something that I need a police officer, a firefighter or a paramedic right in this moment for?”

Last month, the agency began giving call takers and dispatchers $800 bonuses if they show up for all assigned shifts. So far, 94 employees have received the bonus.

Despite the bonus and increased hiring, OUC’s data shows it’s still understaffed. According to data obtained by the News4 I-Team, 49% of shifts in early September had less than ideal staffing.

The News4 I-Team confirmed a D.C. family says they called 911 Friday after discovering their 5-month-old wouldn’t wake up from a nap but told police they could not get through to 911. Investigative Reporter Ted Oberg has the latest on Friday’s outage.

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97-year-old World War II veteran honored virtually at home

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97-year-old World War II veteran honored virtually at home


At 97, Veteran Harley Wero wasn’t up for a trip to the nation’s capital, so volunteers from the Western North Dakota honor flight brought the trip to him. Wero, his wife Muriel and their daughter Jennifer got to experience Washington, DC, without ever leaving their home.

Web Editor : Sydney Ross

Posted 2026-02-28T15:57:08-0500 – Updated 2026-02-28T15:59:05-0500



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DC Public Health to begin daily testing of Potomac, Anacostia rivers for E. coli

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DC Public Health to begin daily testing of Potomac, Anacostia rivers for E. coli


Beginning on Monday, the D.C. Department of Health will be conducting daily tests for E. coli in the Potomac and Anacostia rivers. 

It comes more than five weeks after the Potomac interceptor collapse sent millions of gallons of sewage into the river.

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The testing will also coincide with an important safety advisory being lifted.

Why it matters:

Director of the D.C. Department of Health, Dr. Ayanna Bennett, says they will begin daily testing for E. coli in the Potomac and Anacostia rivers on Monday, along with help from the Environmental Protection Agency.

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Currently, D.C. is only testing weekly.

“We feel really secure that the initial sewage is not a threat to people, it’s passed through some time ago, but we do want to get more information about what the long term condition of the river is gonna be and how we should look at it going forward.”

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Big picture view:

Monday is also an important day because it’s when the District is expected to lift its advisory that recommends against recreational activities on the Potomac — we’re talking boating, fishing, walking pets by the water.

It’s important to note, however, that D.C.’s advisory pertains to its portion of the Potomac, and it has no bearing on advisories issued by officials in Maryland or Virginia.

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Still, this is being treated by many as a hopeful sign.

What they’re saying:

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But significant concerns absolutely remain for residents.

“I’ve had tons of messages from people saying they’re not going to let their kids row crew, they’re not going to go to sailing schools. We catch three million tons of blue cats out of the Potomac River. That season starts next week, and they’re not gonna be able to bring those blue cats to market,” said Dean Naujoks with the Potomac Riverkeepers.

“You knew years ago that parts of this Potomac Interceptor were corroded and vulnerable, especially where it broke, in Cabin John, our neighborhood,” one resident said, speaking at a public meeting in Bethesda on Thursday.

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“I know there are small business owners here. Who’s accounting for all of our losses that we’re getting due to your sewer blowing up?” another resident asked. 

Officials with D.C. Water, which is a public utility, have been running daily tests and will continue to do so as well.

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Pleasant, spring-like weekend for Virginia, Maryland, DC ahead of active start to March

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Pleasant, spring-like weekend for Virginia, Maryland, DC ahead of active start to March


After one of the coldest winters in years, the DMV is ending the month of February, and meteorological winter, with a nice spring preview.

Temperatures will reach the low 60s area-wide Saturday afternoon under mostly sunny skies. A real treat for the final day of February, enjoy!

Sunday will bring a few changes as an active weather pattern begins to bring in March.

Weekend forecast

A cold front will slowly move through the area and be mostly starved of moisture. There is a chance at a spotty shower or two, but most stay dry under mostly cloudy skies.

Temperatures will drop throughout the day as the front moves through with most afternoon temperatures in the 50s falling to the 30s by nightfall.

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European model forecast rainfall totals

European model forecast rainfall totals

This front will stall just to the south and be a focal point for several days of active weather next week around the DMV.

A wintry mix looks likely Monday with temperatures near freezing with little to no wintry precipitation accumulation, but a different story as that will then switch to all rain chances Tuesday through about Friday.

Forecast snowfall trend{p}{/p}
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Stay tuned to the First Alert Weather team as they continue to monitor forecast trends heading into next week.

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