Washington, D.C
‘This agency is not in crisis': DC 911 director cites improvements
Numerous computer dispatch outages, major staffing shortages and a criminal probe are hanging over D.C.’s 911 call center.
The agency has come under fire for at least the past year for several responses, including to the deadly flooding at District Dogs. More recently, questions have been raised after a 5-month-old baby died during a system outage.
The director of D.C.’s Office of Unified Communications told News4 on Friday the agency is making improvements to address and prevent failures.
The call center set a record for call volume last year, handling 1.8 million calls, up roughly a half-million from typical years. In that period, the 911 system has had 18 disruptions since December.
Local leaders and D.C. Council members have raised questions about whether the office is up to the challenge. Council member Brooke Pinto introduced legislation aimed at holding the agency more accountable, while Council member Charles Allen said the center was in crisis.
“This agency is not in crisis. This agency has been outpaced and is overtaxed, and we are trying to find ways to make improvements to keep up with that change, to make improvements to make the caller experience better. And it’s a holistic change. It’s about addressing staffing. It’s about addressing technology. It’s about addressing training,” Director Heather McGaffin said.
McGaffin told News4 when she took over the agency last year, they had 57 vacancies for call takers. That number is now down to 10.
“My goal is by January 2025 to have all of our positions filled, understanding that things happen and that might not be the case, but that remains my goal, especially for the call-taking side,” she said.
McGaffin pointed to another problem: Too many people are calling 911 when it’s not an emergency. She said hundreds of thousands of calls last year could have been handled by calling 311 or going online.
News4 asked what people should consider before dialing 911. McGaffin said to ask: “Is this life or death? Is this something that I need a police officer, a firefighter or a paramedic right in this moment for?”
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Last month, the agency began giving call takers and dispatchers $800 bonuses if they show up for all assigned shifts. So far, 94 employees have received the bonus.
Despite the bonus and increased hiring, OUC’s data shows it’s still understaffed. According to data obtained by the News4 I-Team, 49% of shifts in early September had less than ideal staffing.
The News4 I-Team confirmed a D.C. family says they called 911 Friday after discovering their 5-month-old wouldn’t wake up from a nap but told police they could not get through to 911. Investigative Reporter Ted Oberg has the latest on Friday’s outage.
Washington, D.C
DC releases draft plans for community surrounding new Commanders stadium
D.C. released draft plans for the community surrounding a new Washington Commanders stadium at the former site of RFK Stadium.
Renderings included with the draft plan show the idea is to have a community with open spaces, parks, retail and housing. Walkability and access to the Anacostia River were essential for many who weighed in.
“We’ve been working throughout the development of this master plan with WMATA and the District Department of Transportation, and in this project, as all projects, having lots of ways for people to get to one place is really important, whether on foot, on bike, you’re in a vehicle, you’re taking transit, you’re taking Metrorail or the bus – all of those are provided for,” Office of Planning Director Anita Cozart said. “So, the big part of the master plan is making sure that there is space for those.”
The master plan includes space for a grocery store and as many as 6,500 new houses with 30% of those houses dedicated as affordable.
The community will develop around the stadium after it’s built, Cozart said.
The plan includes the visions and desires of thousands of people and agencies who weighed in on it, but it’s not final. The public is invited to inspect the plan and comment until Aug. 14.
“What did we get right about this master plan; what are some things that we might need to tweak,” Cozart said. “The next step after that is the master plan goes to the City Council.”
Washington, D.C
Washington Spirit Announces Midseason Roster Update
Club exercises Tamara Bolt’s 2027 option, extends Madison Haugen through end of season
Washington, D.C. (06/30/2026) – The Washington Spirit has made two midseason roster moves ahead of the resumption of the regular season early next month, the club announced today. The club has exercised its 2027 option on forward Tamara Bolt’s contract and extended short-term injury replacement (STR) player Madison Haugen through the end of the 2026 season.
“As we look ahead to kicking off the second half of the season, we’re confident in the group of players we have together and our midseason roster moves reflect that,” said Sporting Director James Hocken. “Our roster is constantly evolving to best serve the club’s aim of bringing trophies home to DC.”
Bolt signed with the Spirit in January 2025 before spending the calendar year on loan with Dallas Trinity FC of the USL Super League. Since returning to DC prior to this season, the Salvador, Brazil native has appeared in five matches for the Spirit. Bolt played three seasons with top-flight Brazilian side SC Internacional before joining the Spirit, appearing in 36 matches and tallying six goals in the process.
Haugen joined the Spirit as a short-term injury replacement player this past preseason, adding depth to the team’s roster in the absence of its players out on maternity leave. The defender has yet to appear in a match for the Spirit this season. Haugen most recently competed for Portugal’s Sporting CP, scoring five goals across 21 appearances.
The Spirit maintains ongoing conversations with all players that will be free agents following the 2026 season. Updates will be provided as they occur.
The Spirit will next take the pitch at Audi Field on Friday, July 3 when the side returns from the NWSL-wide June break to host the Houston Dash. Kicking off the holiday weekend at 8 p.m. EDT, tickets are available at WashingtonSpirit.com/tickets.
About The Washington Spirit
The Washington Spirit is the premier professional women’s soccer team based in Washington, D.C. and plays at Audi Field in Buzzard Point. The Spirit was founded on November 21, 2012 and is an inaugural member of the National Women’s Soccer League (NWSL), the fastest growing sports league in the US. The club is home to some of the best players in the world who have won championships for both club and country. For more information about the Spirit, visit WashingtonSpirit.com and follow the club on Twitter, Instagram and Facebook.
Washington, D.C
D.C.’s July 4th fireworks will have “TSA-style” security, won’t start until 11 p.m.
This year’s Fourth of July celebrations in Washington, D.C. — marking the nation’s 250th birthday — will include hours of military flyovers and a massive fireworks display that could stretch late into the night, with some of the tightest security in decades, officials said Monday.
This Fourth will include “the largest display of fireworks our city has ever seen,” D.C. Metropolitan Police Department Interim Chief Jeff Carroll said at a news conference. Usually the fireworks begin at around 9 p.m., but this year, they are expected to begin at 11 p.m. and are “going to be longer than in previous years, we are told,” Mayor Muriel Bowser told reporters.
President Trump has said he plans to speak at 9 p.m., ahead of the fireworks. Starting at 1:15 p.m., hundreds of planes will participate in a “Fourth of July Airshow,” the president said. The National Mall also is hosting a daily event called the Great American State Fair that will run until July 10, and some local neighborhoods are hosting parades and other events on the Fourth.
The main festivities have been deemed a National Special Security Event, a designation used for massive events like Super Bowls and presidential inaugurations. Security measures will be more extensive than for any Fourth of July event in D.C. since shortly after the 9/11 attacks, Carroll said, with more blocking vehicles, more fencing, concrete barriers and other security measures that aren’t employed for a typical Fourth of July celebration.
The FBI isn’t tracking any credible threats to the Fourth of July, but “we always remain vigilant,” said Darren Cox, assistant director in charge of the FBI’s Washington field office.
Those planning to view the fireworks show from the Washington Monument grounds should expect “TSA-style” security, with magnetometers screening guests, according to Tara McLeese, special agent in charge of the Secret Service’s Washington field office.
Guests can arrive as early as 1 p.m., and should enter on the east side of the Washington Monument at Constitution Avenue and 14th St. NW, or at Independence Avenue and 14th Street SW, McLeese said.
McLeese said each guest in the restricted area is allowed only one clear bag no larger than a gallon, or a small clutch purse. There will be no storage for prohibited items.
The capacity of the primary viewing area at the Washington Monument is set at about 150,000, according to Secret Service Special Agent in Charge David Yamen, who runs the agency’s dignitary protective division. It is expected to hit capacity.
Attendees of the Great American State Fair at the National Mall are encouraged to remain there to watch the fireworks show, rather than attempting to enter the primary viewing zone on the Washington Monument grounds, said Scott Brecht, chief of the U.S. Park Police. Leaving one zone and moving to another will require additional security screenings, and reentry may not be possible.
To get to the National Mall on the Fourth, public transit use is encouraged. The D.C. Metro will be free after 5 p.m., Washington Metropolitan Area Transit Authority General Manager Randy Clarke said, “to really make sure people can not only enjoy the festivities all over the region as a community, but also make sure from a safety point of view we can get people going through.”
“If you’re going downtown for the fireworks, plan ahead, be ready for an increased security presence, crowds, and road closures,” D.C. Homeland Security and Emergency Management Agency Director Clint Osborn said. “I would say that if you’re going downtown and you’ve done this before, don’t assume you know what it’s going to look like.”
Join CBS for “The Great American Block Party 250,” a primetime special on Saturday, July 4, hosted by CBS Evening News anchor Tony Dokoupil and Entertainment Tonight’s Nischelle Turner, featuring live musical performances, celebrations around the country, and the largest fireworks show in history in the skies over the nation’s capital. Tune in July 4 at 8 p.m. ET on CBS and stream it on Paramount+ and CBS News 24/7.
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