Washington, D.C
Changes, upgrades coming to DC’s 911 system after major outages
WASHINGTON (DC News Now) — There have been several high-profile incidents of D.C.’s 911 system going down.
Now, the Office of Unified Communications is getting a much-needed upgrade.
DC’s 911 call center under new leadership, direction
The IT issues are just part of the problem. There are also major staffing issues that some allege have led to errors.
City officials spoke for the first time publicly since a baby died while the system shut down earlier this month.
Since December of last year, D.C. City Administrator, Kevin Donahue, said there have been 18 incidents of the 911 system going down for a period of time.
“Eight of the 18 had some pretty significant effects. It has more systemic in nature and most of those dealt with dispatch,” Donahue said.
One of those outages on Aug. 2 lasted two hours. Donahue said a contract employee pushed a change to every workstation at the 911 center instead of the planned one or two stations.
“Totally unacceptable. Totally outside of the norm and expectation of what this person should have done,” Donahue said.
The contractor was fired that day and the Metropolitan Police Department is investigating what happened.
“Whether it was a mistake, perhaps lack of training, lack of similarity, or whether it was negligence of a criminal nature is an open question,” Donahue said.
DC 911’s call center to offer $800 bonus to employees who show up for work
During that time a five-month-old died. The family first couldn’t contact 911 and then with pen and paper, dispatchers sent medics who were already on another call to the address.
Donahue said everyone followed protocol.
“But the protocol wasn’t sufficient to be able to accurately understand that we had a unit that the system showed us available, but in fact wasn’t,” Donahue said.
OUC Director Heather McGaffin said her staff did all they could.
“My condolences to the family. Losing a child is unimaginable. Our call takers did everything that they could in those moments to reassure and offer guidance during that time,” McGaffin said.
Donahue said they have a 22-point plan to address the computer-aided dispatch outages.
The most important part is equipment upgrades.
“The equipment we have was not able to keep up with the demands that are being placed on it,” Donahue said.
DC’s 911 response to shooting worries woman after waiting on hold for nearly 90 seconds
Around $2.5 million of upgrades wasn’t going to start until the new fiscal year on Oct. 1 but because of these incidents, the IT has money now to start doing upgrades.
“We have to learn from that and change how we do things so that there’s not going to be another instance of a family in a similar circumstance,” Donahue said.
Another big component of the problems with 911 is staffing.
Twenty-two call takers are starting at the end of this month. Nineteen vacant dispatcher positions will be filled through promotions from within OUC.
D.C. handles about 1.8 million calls a year. Call takers and dispatchers handle 70 or 80 calls per 12-hour shift.
DC’s 911 Call Center coming under fire
McGaffin said when they’re fully staffed they’ll look at reducing shift hours from 12 to eight or 10.
“We hold people accountable. We retrain and we separate when we have to,” McGaffin said.
Copyright 2024 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
For the latest news, weather, sports, and streaming video, head to DC News Now | Washington, DC.
Washington, D.C
Pleasant, spring-like weekend for Virginia, Maryland, DC ahead of active start to March
After one of the coldest winters in years, the DMV is ending the month of February, and meteorological winter, with a nice spring preview.
Temperatures will reach the low 60s area-wide Saturday afternoon under mostly sunny skies. A real treat for the final day of February, enjoy!
Sunday will bring a few changes as an active weather pattern begins to bring in March.
A cold front will slowly move through the area and be mostly starved of moisture. There is a chance at a spotty shower or two, but most stay dry under mostly cloudy skies.
Temperatures will drop throughout the day as the front moves through with most afternoon temperatures in the 50s falling to the 30s by nightfall.
European model forecast rainfall totals
This front will stall just to the south and be a focal point for several days of active weather next week around the DMV.
A wintry mix looks likely Monday with temperatures near freezing with little to no wintry precipitation accumulation, but a different story as that will then switch to all rain chances Tuesday through about Friday.
BE THE FIRST TO COMMENT
Stay tuned to the First Alert Weather team as they continue to monitor forecast trends heading into next week.
Washington, D.C
DC celebrates boost in college grant program for students – WTOP News
The expanded funding aims to make college more affordable for thousands of D.C. students, continuing a program that has already helped nearly 40,000 graduates pursue degrees nationwide.
D.C. Mayor Muriel Bowser went back to school on Thursday. She headed to the gym at Coolidge High School in Northwest to make an announcement that could make college more affordable for eligible D.C. high school students.
Standing at the podium in front of a vibrant mural in the gymnasium, Bowser told the students, “A few weeks ago we got some good news from the United States Congress!”
“Even they can get it right sometimes!” she added.
The news from Capitol Hill was that funding for the 25-year-old D.C. Tuition Assistance Grant program, or DCTAG, has been increased, something Bowser said she’s been working toward for 10 years.
Starting in the 2026-27 academic year, the maximum annual award for students who apply and qualify for the grants will go from $10,000 a year to as much as $15,000, and the overall cap increases from $50,000 to $75,000.
“These are real dollars guys, a real $15,000!” Bowser told the students. “This year alone, 4,500 students were approved for DCTAG, and that’s the highest number that we’ve had in the last five years.”
Since DCTAG was established, Bowser said nearly 40,000 D.C. high school students were serviced through the program, attaining degrees at more than 400 colleges across the country.
Among those who benefited from the DCTAG program was Arturo Evans, a local business owner who grew up in Ward 7 and graduated from D.C.’s Cesar Chavez Public Charter School.
Speaking to the Coolidge students, Evans explained that as a high school student, he didn’t know if his dreams would ever come true.
“Do your homework, go to class, be on time, listen to your teachers,” he said. “Do not let your current situation determine who you can be tomorrow.”
Evans said without the grant money available in the DCTAG program his college prospects would have been “very limited.”
“I probably would have stayed local, probably would have had to go to a community college,” he said.
But he told WTOP, since he applied for and received grant money through the program, “TAG was able to pave the way for me to go ahead and achieve my dreams and go to my dream school,” at the University of Nevada, Las Vegas.
While he was at UNLV, Evans said his mother’s illness meant he had to return to the District to help care for her. But thanks to help from his DCTAG adviser, he was able to complete his degree before becoming the CEO of his own D.C.-based business.
Among the Coolidge students attending the event was senior Victoria Evans (no relation to the speaker Arturo Evans), who also was in the DCTAG program and serves as the Command Sergeant Major of the Coolidge Junior Army ROTC.
Victoria Evans said she hopes to study medicine, and explained, “I found out about DCTAG through my school counselors and my college and career coordinators.”
Asked about the application process, she said, “It’s not hard at all. I would definitely say go and get the money they’re providing.”
D.C. Del. Eleanor Holmes Norton pushed to establish the funding when she introduced the D.C. College Access Act, which passed Congress in 1999. It was designed to address the fact that, since D.C. doesn’t have a state university system, D.C. students had limited access to in-state tuition at public colleges and universities.
Get breaking news and daily headlines delivered to your email inbox by signing up here.
© 2026 WTOP. All Rights Reserved. This website is not intended for users located within the European Economic Area.
Washington, D.C
Six months into federal surge, questions persist over MPD’s level of involvement
WASHINGTON (7News) — More than six months into the federal law enforcement surge in the District, questions remain about how the Metropolitan Police Department’s level of involvement in joint operations and what information the department tracks to ensure accountability.
Councilmember Brooke Pinto (D – Ward 2), chairwoman of the Committee on the Judiciary and Public Safety, held an oversight hearing of three public safety agencies on Wednesday, including MPD.
The bulk of the 10.5-hour meeting focused on testimony from concerned residents and Interim Chief Jeffery Carroll about the police department.
“Interim Chief Carroll’s testimony provided a clearer sense of how the federal surge of officers is managed overall; however, many questions still remain regarding the ongoing investigations into the three federal agency involved shootings and how and where deployment decisions are being made and which agencies are handling arrests,” Pinto said in a statement to 7News.
At the same time, more residents are raising alarms about federal agencies responding to 911 calls. Carroll said it is not new for agencies such as the U.S. Park Police and the U.S. Secret Service to respond to those calls, but residents are concerned that other agencies are reportedly starting to show up as well.
SEE ALSO | DC Council committee holds oversight hearing on MPD
“When we say law enforcement in DC in 2026, who are we talking about, who’s there, what are they doing, what limits and regulations and oversight are they beholden to, and what recourse do residents have?” Bethany Young, director of policy at DC Justice Lab, told 7News.
“If you call 911, MPD is showing up,” Carroll testified Wednesday. “Can other agencies hear those calls that have those radio channels? Absolutely, they can. But MPD is being dispatched a call and MPD is responding.”
“You see now the uneasiness of some people calling for help,” Councilmember Christina Henderson (I – At-Large), responded to Carroll. “No, I definitely understand,” Carroll replied. “I’m not saying it’s a situation that we want to be in or where we want to be, but I want to make sure that we’re transparent and clear on what the state is right now. That’s what the state is.”
Requests for comment were sent to the D.C. U.S. Attorney’s Office and the mayor’s office about Carroll’s testimony. The mayor did not make herself available for questions at a public event on Thursday.
-
World2 days agoExclusive: DeepSeek withholds latest AI model from US chipmakers including Nvidia, sources say
-
Massachusetts2 days agoMother and daughter injured in Taunton house explosion
-
Montana1 week ago2026 MHSA Montana Wrestling State Championship Brackets And Results – FloWrestling
-
Louisiana5 days agoWildfire near Gum Swamp Road in Livingston Parish now under control; more than 200 acres burned
-
Oklahoma1 week agoWildfires rage in Oklahoma as thousands urged to evacuate a small city
-
Denver, CO2 days ago10 acres charred, 5 injured in Thornton grass fire, evacuation orders lifted
-
Technology7 days agoYouTube TV billing scam emails are hitting inboxes
-
Technology6 days agoStellantis is in a crisis of its own making