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Changes, upgrades coming to DC’s 911 system after major outages

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Changes, upgrades coming to DC’s 911 system after major outages


WASHINGTON (DC News Now) — There have been several high-profile incidents of D.C.’s 911 system going down.

Now, the Office of Unified Communications is getting a much-needed upgrade.

DC’s 911 call center under new leadership, direction

The IT issues are just part of the problem. There are also major staffing issues that some allege have led to errors.

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City officials spoke for the first time publicly since a baby died while the system shut down earlier this month.

Since December of last year, D.C. City Administrator, Kevin Donahue, said there have been 18 incidents of the 911 system going down for a period of time.

“Eight of the 18 had some pretty significant effects. It has more systemic in nature and most of those dealt with dispatch,” Donahue said.

One of those outages on Aug. 2 lasted two hours. Donahue said a contract employee pushed a change to every workstation at the 911 center instead of the planned one or two stations.

“Totally unacceptable. Totally outside of the norm and expectation of what this person should have done,” Donahue said.

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The contractor was fired that day and the Metropolitan Police Department is investigating what happened.

“Whether it was a mistake, perhaps lack of training, lack of similarity, or whether it was negligence of a criminal nature is an open question,” Donahue said.

DC 911’s call center to offer $800 bonus to employees who show up for work

During that time a five-month-old died. The family first couldn’t contact 911 and then with pen and paper, dispatchers sent medics who were already on another call to the address.

Donahue said everyone followed protocol.

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“But the protocol wasn’t sufficient to be able to accurately understand that we had a unit that the system showed us available, but in fact wasn’t,” Donahue said.

OUC Director Heather McGaffin said her staff did all they could.

“My condolences to the family. Losing a child is unimaginable. Our call takers did everything that they could in those moments to reassure and offer guidance during that time,” McGaffin said.

Donahue said they have a 22-point plan to address the computer-aided dispatch outages.
The most important part is equipment upgrades.

“The equipment we have was not able to keep up with the demands that are being placed on it,” Donahue said.

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DC’s 911 response to shooting worries woman after waiting on hold for nearly 90 seconds

Around $2.5 million of upgrades wasn’t going to start until the new fiscal year on Oct. 1 but because of these incidents, the IT has money now to start doing upgrades.

“We have to learn from that and change how we do things so that there’s not going to be another instance of a family in a similar circumstance,” Donahue said.

Another big component of the problems with 911 is staffing.

Twenty-two call takers are starting at the end of this month. Nineteen vacant dispatcher positions will be filled through promotions from within OUC.

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D.C. handles about 1.8 million calls a year. Call takers and dispatchers handle 70 or 80 calls per 12-hour shift.

DC’s 911 Call Center coming under fire

McGaffin said when they’re fully staffed they’ll look at reducing shift hours from 12 to eight or 10.

“We hold people accountable. We retrain and we separate when we have to,” McGaffin said.

Copyright 2024 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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Washington, D.C

SEE IT: Ice cream truck catches fire in Southeast DC

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SEE IT: Ice cream truck catches fire in Southeast DC


An ice cream truck caught fire in Southeast D.C. on Thursday, the D.C. Fire and EMS Department said.

The commercial vehicle was reported fully engulfed when crews arrived in the 1700 block of Tobias Drive SE.

SEE ALSO | Man, woman injured in Southeast DC double shooting

Firefighters quickly put out the flames and prevented the fire from spreading to nearby buildings.

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No injuries were reported.



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Washington archbishop removes priest as exorcist after comments on UFOs and demons

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Washington archbishop removes priest as exorcist after comments on UFOs and demons


The Catholic archbishop of Washington, D.C., Cardinal Robert McElroy, on Wednesday removed a well-known priest as an exorcist of the archdiocese after he made public comments suggesting that UFO sightings were the work of demons.

McElroy said the archdiocese also was cutting ties with the St. Michael Center for Spiritual Renewal, a Washington-based nonprofit headed by the priest, Monsignor Stephen Rossetti.

The archbishop said Rossetti’s statements “linking UFOs to demonic presence and the Center’s recent use of social media gravely undermine the Church’s very precise teaching on the devil, demons and exorcism.”

“There’s a danger here,” Rossetti said in a May 29 video posted on his Facebook page addressing UFO sightings and the existence of aliens. “As an exorcist I wanted to raise that danger. And that is that demons like to hide. … They don’t want us to know what they’re doing because they’re more effective when we don’t realize it.”

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“They can kind of get into your head, you know, and manipulate things in the world to influence us to do evil.”

“It’s my personal belief that probably many if not most of these UFO sightings are in fact demons,” Rossetti added.

Rossetti also said that people can be good Catholics and believe there’s life on other planets, though he does not personally believe life exists elsewhere.

In a statement posted on the St. Michael Center website, Rossetti said he was saddened by the action of the archdiocese.

“I ask forgiveness for any ways that I have not been faithful to the teachings of the Church’s Magisterium, particularly in the cited video on ‘aliens and the demonic,’” he said. “I believe it is of the utmost importance to be obedient to the Church and I will continue to endeavor to subject all that I do and the Center to be thus obedient.”

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Rossetti, who has over 148,000 followers on Instagram, is a prominent psychologist as well as an exorcist. His center has specialized in offering spiritual healing for priests troubled by various difficulties.

In 2023, he told The Associated Press there was increasing and renewed appetite for information about demonic possession and exorcism.



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Nurses at Washington D.C.’s largest hospital call on leadership to reverse planned cuts to maternal health

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Nurses at Washington D.C.’s largest hospital call on leadership to reverse planned cuts to maternal health


RNs at MedStar Washington Hospital Center say closure of postpartum unit will disproportionately harm marginalized and underserved communities

Union nurses at MedStar Washington Hospital Center (MWHC) in Washington, D.C. are demanding that management stop the planned closure of an entire postpartum unit, announced National Nurses Organizing Committee/National Nurses United (NNOC/NNU). The hospital notified the union on May 26, 2026 of its intention to eliminate 11 maternal health beds and displace eight nurses by July 26, 2026, leaving MWHC with one postpartum unit. 

In a follow-up town hall with staff nurses, Chief Nursing Officer Ariam Yitbarek confirmed the closure. Other leaders have additionally informed staff that the hospital will strictly limit scheduled C-sections and inductions for patients from numerous D.C. maternal health organizations. The list of organizations includes many that primarily serve low-income patients, immigrants, and patients of color, all communities with significantly higher risks of maternal mortality. Additionally, staff were informed that Kaiser Permanente, which notably insures a large number of DC city employees and even many of MWHC’s own workers, will see a strict limit on scheduling inductions and C-sections for their patients as well. 

“Closing postpartum unit 5F will gravely impact those most affected by health disparities,” said Stephanie Sims-Coates, RN in the neonatal intensive care unit. “Our low-income families and families of color will be most affected by this closure. Families trust the medical staff at MWHC and plan to come to us for their care. In a city where Black women make up 90 percent of pregnancy-related deaths despite being only half the population, the hospital’s decision to close this unit is a significant mistake.” 

Community leaders and healthcare workers are joining the call for MedStar to put patients before profits and keep the unit open. This past weekend, nurses met with D.C. mayoral candidate and Ward 4 councilwoman Janeese Lewis George about the planned closure and the impact it would have on DC’s most vulnerable residents.

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“Maternal mortality is a crisis for Washington, DC, and our healthcare system needs to address the crisis immediately, rather than exacerbate the challenges that birthing parents face,” said Councilwoman Janeese Lewis George. “Now is the time to invest in health care, rather than make cuts. I want to work with the hospital to identify solutions that work for patients and the provider.”

“In my time at Washington Hospital Center, I’ve seen the hospital tout its Safe Moms, Safe Babies program and host a community baby shower specifically designed to call attention to the maternal mortality crisis,” said Marcqueata “Tiya” Butler, RN in the Mother/Baby unit. “Their current plan to shut down 11 postpartum beds betrays the hospital’s stated commitments. They are aware of persistent inequities in access to care. We are calling on the hospital to consider the impacts on the community, safeguard the mothers and infants of DC and commit to addressing the maternal mortality rate.”

In 2024, MedStar Health, a registered non-profit, reported $9 billion in operating revenue.

NNOC/NNU represents more than 2,200 registered nurses at Washington Hospital Center.


National Nurses United is the largest and fastest-growing union and professional association of registered nurses in the United States with more than 225,000 members nationwide. NNU affiliates include California Nurses Association/National Nurses Organizing Committee, DC Nurses Association, Michigan Nurses Association, Minnesota Nurses Association, and New York State Nurses Association.

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