News
Tracking a Single Day at the National Domestic Violence Hotline
They call from work, to avoid being overheard, or from home before someone returns.
They reach out because they have decided to leave or need to ask a stranger if they should.
To listen to the National Domestic Violence Hotline is to witness how a confluence of stressors — high prices, a lack of affordable housing, easy access to firearms and drugs, the ubiquity of technology — can leave a person vulnerable to another’s cruelty and manipulation.
Spikes in calls often align with highly publicized events: natural disasters, recession, quarantine during the height of the coronavirus pandemic, a celebrity’s acknowledgment of being a survivor of domestic abuse.
But in recent years, staff at the hotline said more of the spikes could be traced in part to crucial court rulings, as people press for answers about the impact of the decisions or how they have factored into the violence they have experienced at home.
Already, the number of calls that mention forced unprotected sex or a partner sabotaging birth control — as by puncturing condoms or hiding pills — have nearly doubled in the first year since the Supreme Court eliminated the constitutional right to an abortion, according to an analysis of calls and surveys done by the hotline. And calls mentioning firearms rose 40 percent after an appeals court in New Orleans last February struck down a federal law blocking people subject to a domestic violence protection order from owning a gun.
Staff members had been focused on the outcomes of two cases resting with the nation’s highest court, involving gun access and the availability of a commonly used abortion pill. On Friday, the Supreme Court reversed the appeals court ruling, saying that the government may prohibit people subject to restraining orders from having guns.
But even before the courts took up the gun case, the hotline, understaffed and underfunded, struggled to keep pace with an escalating number of calls over the years. The legal battles have underscored the pervasiveness of domestic violence and the strains on existing support for survivors.
Isadora Kosofsky for The New York Times
“That makes me sad that we need lives to be in jeopardy for this to become a national conversation around domestic violence, because it shouldn’t take a Supreme Court case,” said Katie Ray-Jones, the chief executive of the hotline.
To capture a snapshot of the experiences of domestic violence survivors, The New York Times observed some of the calls and messages the hotline received in one day. The Times agreed to only disclose certain nonidentifying details and limited excerpts from the conversations to protect the safety of those who consented to speaking with a reporter present.
Over 24 hours, the hotline received 2,002 incoming calls and messages and answered 1,348. Transcripts of calls to 1-800-799-7233 and website chats, observed with the consent of the caller, have been condensed to ensure anonymity.
Congress approved creation of a national hotline dedicated to domestic violence in 1994, including it in the landmark Violence Against Women Act. Founded two years later in Texas, the hotline now receives as many as 3,000 calls and messages a day. Everyone is kept anonymous, with the only formal record describing basic demographic and circumstantial categories, often leaving other details unclear.
They are typically women, but their ages, ethnicities and locations vary, as do the circumstances of their relationships. In a single day, those contacting the hotline included a 51-year-old Latina in California; an Asian mother, 38; and a white woman asking how to quietly document her partner’s physical abuse.
Sometimes it is a question of finding housing during a nationwide shortage or seeking protection after leaving. Other times, it is about wrestling with the emotional contradictions of still having love for someone who makes you feel alone.
Working under pseudonyms remotely or at its headquarters in Austin, Texas, staff respondents spend as much as an hour at a time on calls and messages sent through a digital chat that arrive from across the country, at any time of day.
They pose sensitive but probing questions to uncover how a relationship has spiraled into deceit or danger, before connecting the survivor to support nearby. Many of the 158 staff respondents are women and survivors themselves.
Isadora Kosofsky for The New York Times
They cannot directly offer legal or medical advice, but give encouragement or recommendations.
On a recent morning, a young Black woman from the South called in, describing the relationship she had recently escaped: “I still sometimes have dreams of that night — hearing the glass shatter and seeing stars.”
Around the same time, another woman wrote from New England, expressing uncertainty. “Is this gaslighting? Is this why I feel like I have no idea what is real and what isn’t?”
The rise in calls reflects an increased willingness to confront domestic violence, as survivors have publicly shared their experiences and lawmakers have moved to improve support.
It also reflects a deeper understanding of what abuse can be: monitoring someone through their devices, keeping a person financially dependent, twisting emotions to isolate someone from their loved ones.
“Domestic violence is very complex, and I felt like at different stages in my life, the people around me kept trying to simplify it,” said Jose Tobias, 29, who has worked at the hotline for nearly two years. A soft-spoken Mexican immigrant who once enrolled in Catholic seminary, he turned to the hotline in part to more directly counter what he sees as the weaponization of faith and other, more nebulous, forms of abuse.
“It’s never the same, so the solution is never the same,” he added.
“Getting deep into my faith — I saw a big overlap between abuse and spiritual abuse,” said Jose Tobias, a hotline employee.
Isadora Kosofsky for The New York Times
Conversations at the hotline take on a new urgency once a caller confirms an instance of strangulation or the presence of a weapon. Research shows that millions of women have been threatened with a gun by an intimate partner.
“If he does have access to the weapon, that can increase the lethality a lot,” Mr. Tobias told one woman, who was unsure whether her former partner had access to a gun.
To a tearful father, who recounted how his daughter’s abuser had access to a gun and already had physically assaulted her, he outlined the heightened risk: “We’ve seen this person weaponize his body. We could see him take it” further.
Isadora Kosofsky for The New York Times
And while gun rights groups highlight the experiences of survivors who arm themselves as a means of self-defense and their constitutional right to own a firearm, many domestic violence groups say the presence of a gun exacerbates the psychological trauma of being threatened with one.
If the Supreme Court had upheld the ruling by the appeals court, it would have rolled back a federal law that makes it a felony to possess a gun while under a domestic violence order.
In the three states covered by the Fifth Circuit Court of Appeals, the increase in calls mentioning a firearm was even more significant after the lower court ruling, the hotline said: 47 percent in Texas, 59 percent in Mississippi and 63 percent in Louisiana. And given how difficult it can be to ensure that any person subject to an order no longer has access to a gun, domestic violence groups fear losing a crucial means of ensuring the safety of survivors.
“One way or another, the survivors are going to be affected — it’s just about to what extent,” Mr. Tobias said.
Staff members have also struggled with a swiftly moving landscape on abortion laws, as reports of forced acts like unprotected sex have flooded their lines and as the prospect of further limits on abortion access and reproductive care looms.
In an analysis of nearly 3,500 responses to a survey conducted last fall, the hotline found that nearly a quarter of respondents were pressured into becoming pregnant, 20 percent were forcibly prevented from using birth control and nearly 10 percent faced threats of violence over seeking an abortion.
And even as the Supreme Court last week maintained access to a commonly used abortion pill, it did not weigh in on the merits of medication abortion or rule out the possibility of other challenges. On the day of the ruling, hotline employees said calls mentioning interference in reproductive health increased about 75 percent from what had been a daily average of about seven calls this month.
“Thank goodness that I was able to have an abortion because my life — I would not be sitting here,” said Hannah Tucker, 33, an employee with a shock of green hair and an array of colorful tattoos, adding: “I can’t fathom being attached to that person.”
The outcome of the two cases does not eliminate the financial and physical barriers that ensure a person stays in an abusive relationship. It will not change ingrained cultural and societal stigma about leaving, or the fact that certain communities are already more at risk.
And the hotline has only the resources to answer about 53 percent of its calls and messages. Ms. Jones and other staff estimated that it would take at least $20 million a year to fully staff the hotline.
Hannah Tucker, who answers digital messages at the hotline, had an abortion after an abusive relationship. “I can’t fathom being attached to that person,” she said. Josie Slawik, who began working to support domestic violence survivors after she arrived at an El Paso shelter, was there when the hotline took its first call in 1996.
Isadora Kosofsky for The New York Times
“Domestic violence does not discriminate,” said Josie Slawik, 74. “Domestic violence affects everybody — no matter what race you are, how much money you have, you don’t have, it happens.”
She still remembers what it felt like in 1978, as she fled, her rib broken and two young daughters in tow, to a shelter in El Paso. With a warm personality, bright red curls and gold eye shadow shimmering around her eyes, she was there when the hotline took its first call in 1996.
Like others, she said she still had the capacity to be moved by hope and by horror.
“He was punching me in the stomach when I was pregnant,” a woman told her by phone. She soon hung up, saying she needed to return to work.
Ms. Slawik paused, removing her headset.
“I’m going to take a reset — that was hard for me,” Ms. Slawik said, her voice soft. “This movement has come a long way, but we have a ways to go.”
News
Video: What Our Photographer Saw in Minneapolis
new video loaded: What Our Photographer Saw in Minneapolis
By David Guttenfelder, Coleman Lowndes and Nikolay Nikolov
January 12, 2026
News
More federal agents head to Minnesota. And, U.S. Figure Skating announces Olympic team
Good morning. You’re reading the Up First newsletter. Subscribe here to get it delivered to your inbox, and listen to the Up First podcast for all the news you need to start your day.
Today’s top stories
Homeland Security Secretary Kristi Noem is deploying more federal agents to Minnesota. The move comes as nationwide protests continued yesterday after an Immigration and Customs Enforcement agent fatally shot Renee Good in Minneapolis last week. Some elected officials, including U.S. Rep. Ilhan Omar, are pushing back against DHS actions to bring in more agents and demanding a full investigation into Good’s killing. U.S. representatives have typically been allowed to visit ICE detention facilities unannounced, but Homeland Security now requires elected officials to provide a seven-day notice to enter.
A person in an inflatable frog suit holds a sign during a protest in Los Angeles on Jan.10 against US Immigration and Customs Enforcement (ICE) after the fatal shooting of Renee Nicole Good in Minneapolis.
Etienne Laurent/AFP via Getty Images
hide caption
toggle caption
Etienne Laurent/AFP via Getty Images
- 🎧 Tensions are high in Minneapolis, NPR’s Jason DeRose tells Up First. The community can hear sirens and helicopters throughout the day and night, leaving people on edge. Though there is a lot of fear in the area, people are caring for their neighbors. Several hundred people gathered at a church near where the shooting took place last week and marched a mile loop to offer comfort. Along the route, they sang and held moments of silence at areas where ICE agents recently detained residents. DeRose says he will pay attention to what the additional agents are actually doing on the ground and how community members who oppose ICE’s presence will respond in the coming days.
President Trump says he is not ruling out strikes on Iran despite saying Tehran asked to negotiate with the U.S. Iran has seen significant protests for several weeks in the biggest challenge to the theocratic regime in years. In response, the Iranian government has cracked down hard. Around 500 protesters have been killed, according to the U.S.-based Human Rights Activists News Agency.
- 🎧 The regime’s knowledge of the U.S.’ capability to damage missile facilities and hit political targets may have led to the Iranians’ request for talks with the Trump administration, Nader Habibi, who focuses on Middle East economics, tells NPR’s Jackie Northam. Iran said it would consider U.S. military bases and ships as targets for preemptive strikes if the U.S. looked like it would strike. Currently, Iran’s regime is vulnerable because its 12-day war with Israel last summer resulted in the deaths of many of the government’s senior leadership and weakened its military capabilities
The Trump administration is escalating its pressure campaign on the Federal Reserve to lower interest rates. Fed Chairman Jerome Powell confirmed that the Justice Department subpoenaed the central bank last week, seeking information about testimony that Powell gave to the Senate Banking Committee in June 2025.
- 🎧 At that time, lawmakers grilled Powell over the Fed headquarters’ makeover costs, which ballooned from $1.9 billion to $2.5 billion. However, in an unusually combative video yesterday, Powell argued that the DOJ investigation is more than just about project spending. The president has said he wants lower interest rates and has threatened to fire Powell in the past, NPR’s Scott Horsley says. However, the Fed was designed to be insulated from political pressure so that policymakers can do what they think is best for the economy long term.
U.S. figure skating is poised to send what some in the sport are calling its most dominant team in years to the Winter Olympics. Sixteen skaters will represent Team USA across all four disciplines: men’s, women’s, pairs, and ice dance. Meet the world champions, seasoned veterans, and rising stars who secured their spots on the roster.
- 📷 NPR’s Brian Munoz attended the U.S. Figure Skating Championships. He left with a newfound love for the sport. See his photos of the athletes fiercely competing for a spot on the team.
Living better
Living Better is a special series about what it takes to stay healthy in America.
Conversations about women’s health, including topics like breast cancer and menopause, have become more mainstream. But the cultural shift comes with a catch: Information can be oversimplified and sometimes outright wrong. As people focus on their New Year’s health goals, doctors debunk some myths people should be aware of.
- 🩺 Annual mammograms are critical, but you need more to prevent breast cancer. Understand your lifetime risk to see if you need tailored screening.
- 🩺 Strength training doesn’t trump cardio, especially in midlife. Aerobic exercise is still critical.
- 🩺 Women cannot maximize workouts based on their menstrual cycle. No good data shows significant changes in strength, endurance, or recovery across the menstrual cycle phases.
Picture show
Ariana Grande arrives at the 83rd Golden Globes on Sunday, Jan. 11, 2026, at the Beverly Hilton in Beverly Hills, Calif. (Photo by Jordan Strauss/Invision/AP)
Jordan Strauss/Jordan Strauss/Invision/AP/AP
hide caption
toggle caption
Jordan Strauss/Jordan Strauss/Invision/AP/AP
Ariana Grande, Noah Wyle, Teyana Taylor and George Clooney were just some of the big names in TV and film who walked the red carpet last night before the 83rd annual Golden Globes in Beverly Hills, Calif. Among the stars were Morning Edition‘s own Michel Martin, Steve Inskeep, Leila Fadel and A Martínez. Take a look at all the dazzling looks.
➡️ Didn’t watch the award show? Don’t fret, these are all the winners of the Golden Globes.
3 things to know before you go
A photograph of President Trump and a short plaque next to it are on display at the Smithsonian’s National Portrait Gallery’s “American Presidents” exhibit on Sunday.
Rod Lamkey/AP
hide caption
toggle caption
Rod Lamkey/AP
- The Smithsonian’s National Portrait Gallery in Washington, D.C., removed mentions of Trump’s two impeachments and information about his presidency from the wall text next to his new portrait.
- The Washington National Opera is leaving the John F. Kennedy Center for the Performing Arts, its home since 1971, in response to new policies that strain its financial model.
- Bob Weir has died at 78. He was a founding member of the influential rock band the Grateful Dead.
This newsletter was edited by Suzanne Nuyen.
News
Arson engulfs Mississippi synagogue, a congregation once bombed by Ku Klux Klan
A fire damaged the Beth Israel Congregation in Jackson, Miss. The fire department said arson was the cause.
Hannah Orlansky/Beth Israel Congregation
hide caption
toggle caption
Hannah Orlansky/Beth Israel Congregation
Authorities have charged one person with arson in a fire that badly damaged Beth Israel Congregation in Jackson, Miss., early Saturday morning. The Jackson Fire Department, the Bureau of Alcohol, Tobacco, Firearms & Explosives, and the FBI are investigating.
Zach Shemper, Beth Israel Congregation president, said he’s stunned.
“Crazy things happen all over the world and nothing really hits home until it actually hits directly home,” he told Mississippi Public Broadcasting. “When it hits home, it’s just hard. Honestly, I’m still trying to wrap my own head around it.”
Shemper also released a statement saying the synagogue and its 150 families are resilient.

“As Jackson’s only synagogue, Beth Israel is a beloved institution, and it is the fellowship of our neighbors and extended community that will see us through,” he said.
The congregation was founded in 1860, according to Beth Israel’s website. In 1967, local Ku Klux Klan members bombed the place of worship and the home of the rabbi at the time, who had spoken out against racism and segregation. No one was hurt in the civil rights-era bombings or Saturday’s fire.
Charles Felton, Jackson Fire Department chief of fire investigations, told NPR in an interview on Sunday that flames and smoke caused extensive damage and destroyed Beth Israel’s library, where he says the fire was started. The fire was reported to 911 just after 3 a.m.
“All contents in that library are destroyed. There’s not much that can be retrieved from the library area. The other portions of the building do not have actual fire damage, but they have damage as far as smoke and soot,” he said.

Shemper said the fire destroyed two Torahs, the Jewish sacred texts, and damaged five others. A Torah that survived the Holocaust was protected by a glass display case and was not damaged. The synagogue’s Tree of Life plaque honoring congregants’ meaningful occasions was destroyed. Shemper said the library, administrative offices and the lobby suffered the most damage.
Surveillance video shows a man wearing a hoodie and a mask pouring liquid from a can inside the synagogue, according to Shemper. Felton said Jackson Fire investigators later received information from an area hospital that led them to the suspect, who was arrested Saturday evening.
“There was a suspect possibly burned at a local hospital,” he told NPR. “They did go to the hospital at which point they interviewed the person of interest and that person did confess to having involvement in the fire.”
The Jackson Fire Department’s powers include the authority to charge suspects, according to Felton, who said the department has filed arson charges against the suspect, who authorities have not publicly named. He said federal authorities will make a determination on whether to pursue hate crime charges.
The FBI’s office in Jackson said in a statement that it was aware of the incident and was working with other law enforcement on the investigation.
Jackson Mayor John Horhn said the city stands with Beth Israel and the Jewish community.
“Acts of antisemitism, racism, and religious hatred are attacks on Jackson as a whole and will be treated as acts of terror against residents’ safety and freedom to worship,” said a statement from the mayor’s office.
Beth Israel is planning to immediately move forward.
“With support from our community, we will rebuild. Beth Israel Congregation has been the Jewish spiritual home in Jackson, Mississippi, for over 160 years,” said Shemper’s statement. “We are devastated but ready to rebuild.”
He said several local churches have offered temporary space for Beth Israel to continue services.
The attack comes after investigators say a father and son opened fire on Jewish people celebrating Hanukkah on Bondi Beach in Sydney, Australia, last month. Fifteen people were killed and dozens were injured.
-
Detroit, MI1 week ago2 hospitalized after shooting on Lodge Freeway in Detroit
-
Technology6 days agoPower bank feature creep is out of control
-
Dallas, TX4 days agoAnti-ICE protest outside Dallas City Hall follows deadly shooting in Minneapolis
-
Delaware4 days agoMERR responds to dead humpback whale washed up near Bethany Beach
-
Dallas, TX1 week agoDefensive coordinator candidates who could improve Cowboys’ brutal secondary in 2026
-
Montana2 days agoService door of Crans-Montana bar where 40 died in fire was locked from inside, owner says
-
Iowa6 days agoPat McAfee praises Audi Crooks, plays hype song for Iowa State star
-
Virginia2 days agoVirginia Tech gains commitment from ACC transfer QB