A federal judge ruled Thursday that Missouri’s social services agency violated the law in the way it has administered its food assistance program.
U.S. District Court Judge M. Douglas Harpool ruled that the state’s practices — including long call center wait times and a lack of accommodations for those with disabilities — violate the laws governing the federal Supplemental Nutrition Assistance Program and the Americans with Disabilities Act.
The Missouri Department of Social Services’ call center issues ultimately denied eligible Missourians meaningful access to benefits.
“While call wait times fluctuate and have shown some improvement, the record demonstrates too little progress,” Harpool wrote. “Consequently, Missourians who suffer food insecurity have been forced to either go hungry or seek alternative sources of food when their applications are denied.”
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In February 2022, a federal lawsuit was filed against the social services department arguing the state’s “dysfunctional” call center deprives eligible Missourians of SNAP benefits, more commonly known as food stamps.
Plaintiffs described subsisting on little food while using up prepaid phone minutes waiting on hold for an interview, and, due to disability, struggling to understand the application forms but being unable to get through the call center for help.
An interview is required to sign up for or recertify SNAP benefits.
Without interviews, SNAP applications and renewals are automatically denied after 30 days — even if applicants have tried and been unable to get through. Around half of all SNAP denials in the state are due to failure to complete an interview, according to data obtained in litigation. The average call center wait time for the SNAP interview line, as of late last year, The Independent found, was over an hour.
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“The high percentage of denials based on failure to interview is a direct consequence of the failed administration of defendant’s SNAP program,” Harpool wrote in his order.
“These denials are not based on the applicant’s eligibility but on the inadequacies of [the Department of Social Services’] process,” he wrote.
The lawsuit was filed by New York-based National Center for Law and Economic Justice, Legal Services of Eastern Missouri and Stinson LLP, on behalf of individual low-income Missourians and the advocacy group Empower Missouri.
“Today’s decision is a vindication of the rights of Missourians,” said Katharine Deabler-Meadows, attorney with the National Center for Law and Economic Justice.
“The Court has recognized the immense harm that DSS is causing to people who depend on SNAP to feed themselves and their families,” she said. “We are excited that DSS will now have to implement systems that ensure all Missourians can access SNAP.”
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The decision orders the social services agency to come into compliance with federal SNAP law and the Americans with Disabilities Act, and outlines several steps the agency must take, under the court’s supervision.
The steps the state must follow, as outlined in the order include:
submitting a report with specific changes it will make to comply with the law within 30 days;
filing monthly reports with the court with detailed data on SNAP applications and wait times, and filing that report with several members of Missouri state government outlined in the order;
submitting a proposed plan of action and timeline of implementation “to address shortcomings in the administration of SNAP as identified” within 90 days, including a reduction in call wait times and denials based on failure to receive an interview and compliance with the ADA.
After the state complies with the order, the court “will determine what, if any, further actions, orders, remedies, or proceedings are appropriate,” Harpool wrote.
Harpool has been candid in previous hearings about his concerns over the state’s progress since the lawsuit was first filed.
“I continue to be amazed that it’s been since this case started,” he said in a January motion hearing, “that the state’s whole focus is how can we avoid liability rather than how can we get these benefits to our citizens.”
Hardin Haynes, the attorney representing DSS, rejected that characterization, according to court transcripts.
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“The whole time this has been going on,” he said in the January hearing, “DSS has been doing what it can to increase its ability to do interviews throughout this process. That has never stopped.”
A spokesperson for the Department of Social Services did not immediately respond to a request for comment.
DSS has previously said it is doing all it can to hire more staff, grant overtime, move to automate assistance and contract with private call centers.
Agency leaders pointed to resource issues and challenges getting more staff as it requested $4 million this year for a “call center bot” to increase automation and reduce the need for staff on the general call center line.
Missouri senior forward Mark Mitchell was recognized Monday with a second-team selection to the All-Southeastern Conference teams.
Mitchell has led the Tigers all season long and tops the team in scoring (17.9 points per game), rebounding (5.2) and assists (3.6). He would be the just the second player in program to lead all the categories in one season, joining Albert White from the 1998-99 season.
Mitchell is also on pace to become the first player in program history to average at least 17 points, five rebounds and three assists since Anthony Peeler in 1992, the year he took home the Big 8 Conference Player of the Year award.
Mitchell was the only Missouri player to be recognized in SEC postseason awards.
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Five players were named to each of the three All-SEC teams.
Darius Acuff Jr. (Arkansas), Ja’Kobi Gillespie (Tennessee), Thomas Haugh (Florida), Labaron Philon Jr. (Alabama) and Tyler Tanner (Vanderbilt) made the first team.
Acuff was named the conference’s player of the year and freshman of the year.
Joining Mitchell on the second team were Nate Ament (Tennessee), Rueben Chinyelu (Florida), Otega Oweh (Kentucky) and Dailyn Swain (Texas), while Rashaun Agee (Texas A&M), Alex Condon (Florida), Keyshawn Hall (Auburn), Aden Holloway (Alabama) and Josh Hubbard (Mississippi State) were named to the third team.
The All-SEC defensive team consisted of Chinyelu, Somto Cyril (Georgia), Felix Okpara (Tennessee), Billy Richmond III (Arkansas) and Tanner. Chinyelu was selected as the defensive player of the year.
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Appearing on the all-freshman team were Acuff, Amari Allen (Alabama), Ament, Malachi Moreno (Kentucky) and Meleek Thomas (Arkansas).
Swain was selected as the newcomer of the year, while Urban Klavzar of Florida was named the sixth man of the year.
The 2026 Missouri high school basketball state championship brackets continue on Monday, March 9, with eight games in the sectional and quarterfinal round of the higher classifications.
High School On SI has brackets for every classification in the Missouri high school basketball playoffs. The championship games will begin on March 19.
Missouri High School Girls Basketball 2026 Playoff Brackets, Schedule (MSHSAA) – March 9, 2026
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Sectionals
Doniphan vs. Potosi – 03/09, 6:00 PM CT
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St. James vs. St. Francis Borgia – 03/09, 6:00 PM CT
Notre Dame de Sion vs. Oak Grove – 03/09, 6:00 PM CT
Smithville vs. Benton – 03/09, 6:00 PM CT
Cardinal Ritter College Prep vs. Clayton – 03/09, 6:00 PM CT
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Orchard Farm vs. Kirksville – 03/09, 6:00 PM CT
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Boonville vs. Strafford – 03/09, 6:00 PM CT
Reeds Spring vs. Nevada – 03/09, 6:00 PM CT
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Quarterfinals
Festus vs. Lift for Life Academy – 03/13, 6:00 PM CT
Grandview vs. Kearney – 03/13, 6:00 PM CT
MICDS vs. St. Dominic – 03/13, 6:00 PM CT
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Helias vs. Marshfield – 03/13, 6:00 PM CT
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Quarterfinals
Jackson vs. Marquette – 03/13, 6:00 PM CT
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Rock Bridge vs. Staley – 03/13, 6:00 PM CT
Incarnate Word Academy vs. Troy-Buchanan – 03/13, 6:00 PM CT
Kickapoo vs. Lee’s Summit West – 03/13, 6:00 PM CT
Missouri Gov. Mike Kehoe’s request to grade public schools on an “A” through “F” scale is pushing House lawmakers to approve legislation some think isn’t quite ready.
With approval and dissent on both sides of the aisle, the House voted a bill to create a new school accountability system through to the Senate 96-53 Thursday despite concerns the letter grades could be a “scarlet letter” for underperforming schools.
“Will this labeling system actually improve schools or will it mostly brand communities, destabilize staffing and incentivize gaming rather than learning?” asked state Rep. Kem Smith, a Democrat from Florissant, during House debate Tuesday morning, March 3.
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She said the key metrics that determine the grade, performance and growth, are volatile.
“The label itself can become a self-fulfilling prophecy,” she said. “The bill doubles down on high stakes metrics that are known to be unstable.”
The bill’s sponsor, state Rep. Dane Diehl, a Republican from Butler, told lawmakers that a performance-based school report card with “A” through “F” grades is inevitable. The details, though, are negotiable.
“The governor’s executive order, it is going to happen either way,” he said. “I think we tried to make that process a little better for school districts.”
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Kehoe’s order directs the state’s education department to draw up a plan for the report cards and present it to the State Board of Education. The board could reject the idea, but with a board with primarily new members appointed by Kehoe, lawmakers have accepted the system as fate.
State Rep. Ed Lewis, a Republican from Moberly and chair of the House’s education committee, told the committee in January that he prioritized the bill as a way to give lawmakers influence over the final outcome. He is happy with the edits the committee made, which gives the education department more leeway to determine grade thresholds and removes a provision that would raise expectations once 65% of schools achieve “A” or “B” grades.
The House also approved an amendment March 3 that would grade schools’ environment. This would be based on the rates of student suspension, seclusion and restraint incident rates and satisfaction surveys given to students, parents and teachers.
The Senate’s version, which passed out of its education committee last week, does not include those changes.
“I think (the House bill) is the best product we have in the Capitol right now,” Lewis said. “I am not saying it’s complete, but it is the best we have right now.”
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The changes have softened some skeptics of the legislation, like state Rep. Brad Pollitt.
Pollitt, a Sedalia Republican, said he didn’t support the legislation “for a number of years.” But with the edits, he sees potential for the legislation to usher in changes to the way the state accredits public schools.
The current process, he said, “nobody seems to like,” pointing to widespread concerns with the state’s standardized test.
Some of these changes are already happening quietly. The Department of Elementary and Secondary Education received a grant from the federal government to develop a state assessment based on through-year testing, which would measure student growth throughout the school year, instead of a single summative assessment.
The department is poised to pilot the new test in 14 classrooms this spring, hoping to eventually offer it statewide within a few years. But the estimated startup cost of $2 million is one of many department requests cut from the governor’s proposed budget as the state grapples with declining revenue.
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Creating the “A” through “F” report cards is estimated to cost a similar amount, if not more, according to the state’s fiscal note. The expense is largely frontloaded, going to the programming and technology support required to create the grade cards’ interface.
When The Independent asked Kehoe’s office about the fiscal note, the governor’s communications director Gabby Picard said he would work with “associated agencies” to determine appropriate funding “while remaining mindful of the current budget constraints and maintaining fiscal responsibility.”
The House’s version of the legislation includes an incentive program for high-performing schools, giving bonuses to go toward teacher recruitment and retention, if the legislature appropriates funding for the program.
More: Missouri school board considers using letter grades to score districts
The bill originally proposed incentives of $50-100 per student to subsidize teacher pay. This had large fiscal implications, and Lewis surmised that it would violate a section of the State Constitution prohibiting bonuses for public employees.
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Making the funding optional and directing it to the school’s teacher recruitment and retention fund remedied those concerns. The Senate Education Committee removed the incentive program in its version of the legislation.
The House’s approval Thursday does not stop discussion and possible amendments. Next, the bill will go to the Senate for consideration, and if any changes are made, it will return to the House for more discussion.
This story was first published at missouriindependent.com.
