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SFPD response times for small crimes still slow, and it may not get better anytime soon

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SFPD response times for small crimes still slow, and it may not get better anytime soon


SAN FRANCISCO (KGO) — Earlier this year, San Francisco reported that property crime was down significantly. The numbers say that, but some people say they have stopped reporting “smaller” crimes because the police take so long to respond. Many others don’t report crimes because they feel nothing will be achieved.

For example, it’s Monday mid-morning, we captured what store workers tell us is a typical occurrence at the Walgreens on Market and 9th Street in San Francisco.

An employee is on the phone with a 911 dispatcher to report the incident while another employee yells at the woman.

INTERACTIVE: Take a look at the ABC7 Neighborhood Safety Tracker

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The two employees are now describing what’s happening while on the phone.

She continues to put items in her bag despite knowing that she’s being recorded on a cellphone and that the incident is being reported to 911. She then calmly walks out of the store.

When this crime happened the security officer was at lunch.

We wanted to talk to them, so we returned a few days later and interviewed security.

Lyanne Melendez: “Have you seen this woman before?
Guard: “All the time.” Usually it’s everyday, every other day.
Lyanne: “What does she do when she comes in?”
Guard: “They just usually come through the aisles and fill up and leave.”
Lyanne: “Is there anything you can do about it?
Guard: “No, they don’t let us touch them anymore.”
Lyanne: “How long does it take police to respond?”
Guard: “They don’t respond.”

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And shoplifters know it.

“They are in and out of the store in two or three minutes and they are out the door and by the time the store reports that, people are long gone,” explained David Burke, SFPD Public Safety Liaison for District 8.

Even after the store reports it, police admit it takes them too long to respond.

Here’s the data on the police department’s response time when dealing with non-violent crimes such as a burglary.

So far this month, it has taken police almost 30 minutes to respond. The target is 20 minutes. The last time they met that goal was in the first four months of the COVID pandemic, when shelter-in-place orders were in effect.

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MORE: Serial SF shoplifter accused of stealing $40K+ worth of items speaks for 1st time

Police say they may not meet that goal for years to come because they are about 500 officers short.

The truth is that SFPD has struggled for years to recruit new officers and that was even before the murder of George Floyd by a Minneapolis police officer in 2020 when there was a call nationwide to defund the police.

Still, In San Francisco, in August 2020, some lawmakers called for cuts to police funding and the cancellation of the upcoming four police academies.

“I would actually propose to eliminate all four,” said former San Francisco Supervisor Sandra Fewer back in August 2020.

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“It’s about the system that is rotten to its core,” added San Francisco Supervisor Hillary Ronen during that Aug. 20, 2020 meeting.

VIDEO: I-Team fact checks SFPD response times after residents express concern

I-Team fact checks San Francisco Police Department’s response times after Pier 39 car-to-car shooting leaves 6 injured.

Even the mayor initially agreed that changes had to be made but when property crimes escalated, London Breed took a difference stance.

“We will expand recruitment strategies and work to retain officers,” said Breed in Dec. 2021.

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Even that supervisor who called for defunding the police, later complained that her district was lacking in law enforcement officers.

“I’ve been begging this department to give the Mission what it deserves in terms of police presence all year long and I’ve been told time and time again that there are no officers,” expressed Ronen in February 2023.

In the end, the police department’s budget was never cut but police say the rhetoric did lasting damage.

MORE: Convicted serial SF shoplifter gets probation after serving less than 1 year in jail

Recruitment has been a challenge, even when earlier this month, the mayor and the police chief welcomed its largest police academy class since 2018.

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For people who have been victims or have witnessed thefts, there is fatigue and resignation that little will be done to curb it from happening again.

We caught another man who was apparently stealing from a Walgreens in the Noe Valley neighborhood.

It wasn’t until we began recording that the employee offered to contact police.

“There is that psychological thing when if you feel ‘well if they aren’t going to come, or they’re going to come in an hour from now, I’m not going to bother,’ but the police department, we don’t know this is happening if people aren’t making reports, then we’re not aware that this is going on,” added Burke.

Police are also counting on new technology to help them when going after people through Prop E. This was approved by voters last March. Police will now have license plate readers and drones at their disposal.

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San Francisco, CA

San Francisco Bay Ferry fleet brings back live music after 25 years

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San Francisco Bay Ferry fleet brings back live music after 25 years


East Bay ferry commuters on Friday got some very special surprises during their evening commutes on one San Francisco Bay Ferry line. Soon, other commuters on other lines may get the same treatment.          

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Sweet, soothing music

Beyond the beautiful views and cocktails, folks who took the ferry between San Francisco and Richmond on Friday evening got an extra treat; something they haven’t done in more than two decades: live music.

Lolah, a San Jose solo artist and band member, sang songs for fans and Friday commuters to their surprise and delight. “I think it’s very entertaining after a long day at work, and it makes the ferry really enjoyable compared to BART,” said commuter John Schmidt.

Jess Jenkins read about it online. “It’s a little bit out of my way. Yeah, but I was excited to try and check out the live music on the ferry. I think making public transit attractive to use is like, yeah, great for everybody,” said Jenkins. “Fantastic. I mean this is the most beautiful city in the world, sunset, a little music. What more could you want in the world?” said passenger Josh Bamberger.

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Commuter and artist Marco Sorenson sketched Lolah. “It’s great. This was a real surprise tonight, fascinating; on the boat anyway, so this adds a little extra,” said Sorenson.

The singer loves her art and audiences. It’s an opportunity for musicians like me because we want to go out there and share your work, your art. So you feed on the energy from the audience and the audience feeds from the energy from you,” said Lolah who books her gigs through Lolahentertainment.com.

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Bay ferries had music before

Twenty-five years ago, before the dot-com crash, it was a spontaneous twice-a-month Friday event. “It was just a group of enthusiastic ferry riders from Oakland that put it all together. So, it gathered a following. People would come, get on the boat and just never get off the boat, just continuously two round trips, and we were grateful for it,” said three-year SF Bay Ferry Captain Tim Patrick.

Ultimately, it interfered with the evening commute. “And then we kind of put a stop to it because it became too successful,” said Caprain Patrick.

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This time, SF Bay Ferry itself is sponsoring even to bolster ridership at commute time as well as on weekends. “We’re definitely kind of testing the waters, experimenting with what we’re able to do in a venue such as the ferries; beautiful and scenic,” said SF Bay Ferry spokesperson Teo Saragi.

What’s next:

On Friday, January 16, entertainment will be provided by a DJ between the city and Vallejo. 

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The Friday after, Lolah returns. “We’re also in the process of brainstorming potential trivia nights or comedy nights,” said spokesperson Saragi.

What was successful 25 years ago, could become successful again on a much bigger ferry system with a lot more lines, because people love live music, they love the ferries; throw in a cocktail and call it a party.

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San Francisco mayor says he convinced Trump in phone call not to surge federal agents to city

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San Francisco mayor says he convinced Trump in phone call not to surge federal agents to city


San Francisco Mayor Daniel Lurie told CBS News Friday that he was able to convince President Trump in a phone call several months ago not to deploy federal agents to San Francisco.

In a live interview with “CBS Evening News” anchor Tony Dokoupil, Lurie, a moderate Democrat, said that the president called him while he was sitting in a car.

“I took the call, and his first question to me was, ‘How’s it going there?’” Lurie recounted.

In October, sources told CBS News that the president was planning to surge Border Patrol agents to San Francisco as part of the White House’s ongoing immigration crackdown that has seen it deploy federal immigration officers to cities including Los Angeles, Chicago, New Orleans and most recently, Minneapolis.

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At the time, the reports prompted pushback from California officials, including Lurie and California Gov. Gavin Newsom.

However, shortly after that report, Mr. Trump announced that he had called off the plan to “surge” federal agents to San Francisco following a conversation with Lurie.

“I spoke to Mayor Lurie last night and he asked, very nicely, that I give him a chance to see if he can turn it around,” the president wrote in a Truth Social post on Oct. 23. The president also noted that “friends of mine who live in the area called last night to ask me not to go forward with the surge.”

“I told him what I would tell you,” Lurie said Friday of his October call with Mr. Trump. “San Francisco is a city on the rise, crime is at historic lows, all economic indicators are on the right direction, and our local law enforcement is doing an incredible job.”

Going back to the pandemic, San Francisco has often been the strong focus of criticism from Republican lawmakers over its struggles in combatting crime and homelessness. It was voter frustration over those issues that helped Lurie defeat incumbent London Breed in November 2024.

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Lurie, however, acknowledged that the city still has “a lot of work to do.”

“I’m clear-eyed about our challenges still,” Lurie said. “In the daytime, we have really ended our drug markets. At night, we still struggle on some of the those blocks that you see.”

An heir to the Levi Strauss & Co. fortune, Lurie also declined Friday to say whether he supports a proposed California ballot initiative that would institute a one-time 5% tax on the state’s billionaires.

“I stay laser-focused on what I can control, and that’s what’s happening here in San Francisco,” Lurie said. “I don’t get involved on what may or may not happen up in Sacramento, or frankly, for that matter, D.C.”



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San Francisco mayor says proposed wealth tax is just “a theoretical issue at this point”

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San Francisco District Attorney speaks on city’s crime drop

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San Francisco District Attorney speaks on city’s crime drop


Thursday marks one year in office for San Francisco Mayor Daniel Lurie.

Lurie was elected in the 14th round of ranked choice voting in 2024, beating incumbent London Breed.

His campaign centered around public safety and revitalization of the city.

Mayor Lurie is also celebrating a significant drop in crime; late last week, the police chief said crime hit historic lows in 2025.

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  • Overall violent crime dropped 25% in the city, which includes the lowest homicide rate since the 1950s.
  • Robberies are down 24%.
  • Car break-ins are down 43%.

San Francisco District Attorney Brooke Jenkins spoke with NBC Bay Area about this accomplishment. Watch the full interview in the video player above.



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