San Diego, CA
Airbnb stay takes unexpected turn for San Diego woman
A picturesque beachfront getaway in Northern California was supposed to be the perfect remote-work escape for San Diego resident Kim Coutts. Instead, it turned into a frustrating ordeal.
Coutts, an experienced Airbnb user with over 40 bookings under her belt, splurged about $1,200 for two nights in September 2024 at a cliffside Airstream in Half Moon Bay, San Mateo County.
She was road-tripping up the coast with her new puppy, Wigbert, looking forward to stunning ocean views while working remotely.
“I decided to take a road trip,” Coutts said. “I was working remotely, I just got my new dog, and I thought we would go up the coast.”
On check-in day, Coutts logged into her Airbnb account to read the host’s instructions, and that’s when she saw a detail she said surprised her:“The power system will go into power-saving mode from midnight until 8 a.m.”
That meant no working outlets, no TV.
By then, it was too late to cancel.
“It was a lot of money,” Coutts said. “I didn’t want to lose the money.”
Airbnb and the host told NBC 7 Responds that the message about power savings mode was in the listing when she booked, and we saw it in the current listing under the House Rules section.
Coutts arrived at the Airstream around 3 p.m., soaking in the breathtaking daytime views.
“I thought I would try,” Coutts said.
But as dusk fell around 7 p.m., discomfort set in. She packed up, drove to a hotel in Carmel= and messaged the host.
“I am not asking for a refund, but I would hope you can meet me in the middle,” Coutts wrote, hoping for at least a partial refund.
The host offered two free nights for a future stay instead. Coutts accepted.
A year later, Coutts reached out to redeem those nights.
“I waited until September, which is the same time I traveled, and I reached out to rebook,” Coutts said. “He read my message and closed the conversation without saying anything.”
What Coutts didn’t know, and Airbnb confirmed to NBC 7, is that booking message threads automatically close themselves after a year. The host didn’t close the conversation.
Not knowing how to contact the host, Coutts contacted Airbnb.
“Their response was that they’re not responsible for agreements I make with outside parties,” Coutts said.
Frustrated, Coutts decided to call NBC 7 Responds for help.
NBC 7 reached out to Airbnb on her behalf.
“I think about 10 days later, I got the gift card from Airbnb out of nowhere, and I knew someone from your end had reached out,” Coutts said.
In a statement to NBC 7 Responds, Airbnb said:
“We encourage guests to thoroughly review a listing page before booking to ensure it meets their needs, and contact Airbnb in the event of a concern. In this case, at the time the guest booked the reservation, the listing description specified the Airstream’s overnight ‘power-saving mode’ and which amenities would be temporarily unavailable. While the guest did not contact us during their stay a year ago, and no electricity outage was reported to us or the host at the time, we have reached out to provide support with a goodwill coupon for a future trip.”
While $400 didn’t cover her full original cost, Coutts was very happy to get something back and grateful for the resolution. But more than the money, she wants other travelers to learn from her experience.
Coutts said that, to prevent surprises when booking vacation rentals, be sure to read every word of a listing before booking.
As Airbnb and the host confirmed to NBC 7 Responds, the information was there when Coutts booked. It even includes a note that if you aren’t OK with the power savings mode, let the host know in advance, and they will work with you.
NASCAR will honor the 250th birthday of the United States and the US Navy’s 250th anniversary with a race brand new to the racing calendar.
The Anduril 250 will take place on a road course built on Naval Base Coronado in San Diego, California. The 3.4-mile track has 19 turns. The race is 255 miles total and drivers will do 75 laps.
Shane van Gisbergen, who is widely considered to be NASCAR’s best road course driver, will start in pole position. van Gisbergen has won seven road races in 14 total starts, and he is just two road wins away from tying Jeff Gordon’s record of nine.
nascar anduril 250: what to know
- When: June 21, 4 p.m. ET
- Where: Coronado Street Course (Naval Base Coronado, San Diego, California)
- Channel: Streaming exclusive
- Streaming: Prime Video (30 days free)
Here’s everything you need to know about today’s NASCAR Cup Series race on the Coronado Street Course.
NASCAR Cup race at San Diego start time:
Today’s (June 21) NASCAR race, the Anduril 250, begins at 4 p.m. ET.
What channel is today’s (June 21) NASCAR race on?
Today’s NASCAR race won’t be on traditional television; it will air exclusively on Prime Video.
How to watch the NASCAR Anduril 250 for free:
With Prime Video, you can also take advantage of the streamer’s Shop the Race storefront, exclusively on the Amazon mobile app, to shop gear, flags, and more for your favorite driver.
NASCAR San Diego starting lineup:
- Shane van Gisbergen
- Carson Hocevar
- Ryan Blaney
- Zane Smith
- Todd Gilliland
- Daniel Suárez
- Ryan Preece
- Connor Zilisch
- Michael McDowell
- Austin Hill
- Ty Gibbs
- Bubba Wallace
- Corey Heim
- Kyle Larson
- AJ Allmendinger
- Chris Buescher
- Tyler Reddick
- Austin Dillon
- Joey Logano
- Alex Bowman
- Kevin Magnussen
- Chase Briscoe
- Ross Chastain
- Riley Herbst
- Cole Custer
- Denny Hamlin
- William Byron
- John Hunter Nemechek
- Brad Keselowski
- Chase Elliott
- Austin Cindric
- Noah Gragson
- Ricky Stenhouse Jr.
- Ty Dillon
- Josh Berry
- Jimmie Johnson
- Christopher Bell
- Erik Jones
- Cody Ware
Why Trust Post Wanted by the New York Post
This article was written by Angela Tricarico, Commerce Streaming Reporter for Post Wanted Shopping, Page Six, and Decider.com. Angela keeps readers up to date with cord-cutter-friendly deals, and information on how to watch your favorite sports teams, TV shows, and movies on every streaming service. Not only does Angela test and compare the streaming services she writes about to ensure readers are getting the best prices, but she’s also a superfan specializing in the intersection of shopping, tech, sports, and pop culture. When she’s not writing about (or watching) TV, movies, and sports, she’s also keeping up on the underrated perfume dupes at Bath & Body Works and testing headphones. Prior to joining Decider and The New York Post in 2023, she wrote about streaming and consumer tech at Insider Reviews.
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Shane van Gisbergen earned his sixth career pole and second of the 2026 season on Saturday, rocketing to pole position around NASCAR’s all-new 3.4-mile street course at Naval Base Coronado. He even touched the wall twice on his fast lap, pushing to the absolute limit.
“A little bit (surprised),” said Van Gisbergen, who went out with the first group of qualifiers. “I thought the track would be better, and I thought people would execute a bit better. As I said, it’s just so difficult. There’s three or four corners you’re seeing for the first time of the day, and it’s on your heater. Amazing. The Red Bull Chevy is really good. Thank you to Trackhouse for doing a great job from yesterday, and we just need to get the driver a bit better,” he concluded with a smile.”
Watch: SVG surprised to win Busch Light Pole at San Diego
Van Gisbergen bested Carson Hocevar by 0.0156s with a fast lap of 2:14.788s. Ryan Blaney will start third, Zane Smith fourth, and Todd Gilliland fifth. Blaney was a little bit quicker than SVG for most of his lap, but lost it through the final set of corners.
Daniel Suarez, Ryan Preece, Connor Zilisch, Michael McDowell, and Austin Hill will out the remainder of the top ten on the starting grid.
Project 91 driver Kevin Magnussen qualified 21st for his NASCAR Cup debut. Notably, championship leader Tyler Reddick spun out, but still reached 17th on the grid. Denny Hamlin is just 19 points behind him, and will start 26th.
Watch: Reddick loops it in Turn 2 during qualifying
Some other notable drivers very deep in the field include William Byron in 27th, Chase Elliott 30th, and an injured Christopher Bell 37th. He will have Brent Crews on standby, and may finish the race for Bell on Sunday.
Jimmie Johnson was the first driver to set a time, and showed just how tricky things were as he had to use the runoff area in Turn 2 to avoid an incident. Erik Jones also smacked the wall at the exit of Turn 16, but there were no red flags during the session.
NASCAR Cup San Diego ‘Anduril 250’ Full Starting Lineup
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