Long flights to Hawaii (by domestic flight standards) demand strategies for comfort, especially with the increasing prevalence of narrow-body aircraft on these routes. First-class fares come with sky-high prices and generally sub-standard service, leaving many travelers, including BOH editors, seeking every creative alternative.
Whether through the three-seat trick we’ve written about before, extra legroom or premium economy upgrades, or split itineraries, there are multiple ways to enhance your island travel experience.
Here’s what we do and how you, too, can master these options, drawing from our recent challenges and successes.
Lessons learned: A nearly two-hour ordeal with Hawaiian Airlines.
Our attempt to book the three-seat trick on Hawaiian Airlines revealed complexities other travelers may face. As frequently as BOH travels from and to Hawaii, even we got caught.
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A screenshot from Jeff’s phone shows the call length with HA reservations.
Flying the narrow-body A321neo from Hawaii to Rarotonga, we sought extra comfort by purchasing an additional seat as we’ve described previously. That is due to the 3×3 configuration and the tight, narrow-body cabin. However, Hawaiian’s system required contacting customer service, as extra seats cannot be booked online or with mileage awards. Make a note of that to save yourself untold grief later.
After nearly two hours of back-and-forth on the phone with the Philippine-based call center, albeit with a very nice agent, which helped, we finally secured the booking we sought. The agent canceled our reservation, made a new one on the phone, and included the extra seat. While we had intended to pay using miles, that became impossible. So, we split the reservation. One passenger and the extra seat were paid in cash, while the other retained a mileage award reservation.
These frustrations highlight the need for planning and a thorough understanding of airline-specific policies and procedures. Hawaiian’s process and others remain labor-intensive for customers and their agents, and their inability to manage extra seats automatically online often can leave travelers scrambling.
The airline that handles this with finesse is United Airlines, which is by far the most technologically advanced airline. However, that isn’t to say they are the best in other ways.
Why two separate bookings can be better than one.
We switched strategies for the return leg of our upcoming journey to the South Pacific, as we will be flying on Hawaiian’s wide-body A330 from Papeete to Honolulu. Rather than booking three seats, which is invaluable on all airlines’ narrow-body planes, we opted for two extra legroom seats in row 34 A/B.
These are our go-to accommodations for years onboard that aircraft due to the extra legroom and comfort that, in this case, cost a very reasonable $90 per person for the six-hour flight.
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As with other domestic airlines, Hawaiian doesn’t charge a premium for one-way tickets, making it easy to split itineraries into two separate reservations. This approach saved us hundreds of dollars compared to booking an extra seat on the entire reservation.
However, round-trip fares can be significantly cheaper when traveling internationally than two one-way tickets. Still, for Hawaiian Airlines, our research confirmed no extra costs for booking one-way flights, even internationally, in this case, giving us more flexibility and significant savings.
How airlines handle the three-seat trick differently.
Alaska Airlines.
Alaska makes it relatively easy to book an extra seat, with U.S.-based customer service to assist. Their system links extra seats for a smoother check-in and boarding experience. It is best to call Alaska before commencing any reservation that has an extra seat. Mileage awards can be used to purchase tickets, including an extra seat.
American Airlines.
American Airlines requires passengers to call their reservations department to book an extra seat, as this option is not currently available online. The extra seat is coded as “EXST” and linked to the passenger’s main reservation. It is best to call American before commencing any reservations when purchasing an extra seat.
Delta Airlines.
Delta requires customers to contact their customer service team to book an extra seat. Unfortunately, this cannot be done online when booking, which adds an extra step for travelers. The airline codes the extra seat under the passenger’s name as “EXST” (extra seat), similar to how most carriers handle it. It is best to start by calling Delta before commencing any reservations when purchasing an extra seat.
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Hawaiian Airlines.
Hawaiian requires customer service phone help to book extra seats, which can’t be done online. The process is time-consuming and complicated. Extra seats must be checked in manually at the gate, creating potential delays. Mileage tickets cannot be used for a passenger traveling with an extra seat.
Southwest Airlines.
Southwest’s open seating policy means you can’t pre-book an extra seat. That will change soon when Southwest moves to all reserved seating, including on Hawaii flights.
United Airlines.
United Airlines excels in offering straightforward options for the three-seat trick. Extra seats can be booked online, and their customer service is known for efficiency. Mileage awards can also be used when purchasing the third seat as part of a passenger reservation.
Screenshot showing ease of booking extra seat on United Airlines.
Practical tips for comfort on Hawaii flights.
Obtaining extra comfort doesn’t always require booking an additional seat. Wide-body aircraft like Hawaiian’s A330 feature 2-4-2 economy seating, making it easier for two people traveling together to avoid sharing a row with a third passenger. These planes also offer extra legroom options that, combined with a two-seat section, can provide good comfort at a reasonable cost.
When booking an extra seat, present the boarding pass only at airline check-in and boarding. TSA security doesn’t require it, and showing it may cause unnecessary confusion.
Research seating layouts to avoid surprises, such as non-moveable armrests, limited recline in certain rows, or seats without full windows.
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Compare airline pricing to find the best value for extra seats, extra legroom, or premium upgrades.
The three-seat trick, premium upgrades, and strategic itineraries are invaluable tools that BOH editors have found tried and true for improving comfort on Hawaii flights.
Each airline handles these options differently, and understanding the nuances can save time and money. Whether flying narrow-body or wide-body planes, taking the time to research seating options and policies ensures a smoother and more enjoyable travel experience.
What are your tricks for comfort on Hawaii flights?
With the popular luau Paradise Cove Luau in the Ko Olina development on Oahu set to close at the end of the year, and following the announcement of a Duke’s Restaurant opening in Ko Olina, plans have been revealed for a new cultural framework and cultural programming.
The Native Hawaiian-led organization Hawaiian Council will be taking the lead, creating cultural workshops, such as lei making and lauhala weaving, for residents and visitors. It’s also planned two major productions in 2026: A luau with Hawaiian, Tahitian and Samoan storytelling and a play titled “The Epic Tale of Hiiaka.”
“As native Hawaiians, our culture holds the stories, truths and responsibilities of this place — our island home,” said Kuhio Lewis, CEO of Hawaiian Council. “What we are building with Ko Olina is far more than a set of programs. It is a cultural foundation that restores dignity to our traditions, opens doors for our people and ensures that Hawaiian stories are told by Hawaiian voices.”
Jeffrey Stone, the master developer of Ko Olina Resort, added, “Ko Olina today stands at the threshold of a new era, one centered on embracing native Hawaiian culture and restoring the original intent and spirit of Hawaiian hospitality. This renewed vision recognizes the profound responsibility Ko Olina holds as one of Hawaii’s premier resort destinations to honor culture, uplift community and model what the future of tourism in Hawaii can and should be.”
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Ko Olina, on Oahu’s western side, also houses the Four Seasons Resort Ohau at Ko Olina and Disney’s Aulani Resort.
Each week before Cal plays a football game, we ask someone who covers Cal’s next opponent five questions about that opponent.
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To answer questions about Cal’s Hawaii Bowl opponent Hawaii this week we enlisted the services of Stephen Tsai, who covers Hawaii football for the Honolulu Star-Advertiser and has been named Hawaii sports writer of the year seven times.
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We were particularly intrigued by his answer to Question No. 5, where Tsai noted that there would portably be no Hawaii Bowl without Rolovich, a former Hawaii head coach and Cal’s interim head coach for the Hawaii Bowl.
—1. Every team has a home-field advantage, but it seems Hawaii has been even better than most teams at home. Is that true, and if so, why?
There are several obstacles for visiting teams. There’s the time difference. Hawaii games usually kick off at 6 p.m., which is midnight on the East Coast during daylight savings time, 11 p.m. for standard time. Because the Ching Complex is a temporary home venue, there are open areas in the corners, allowing for cross winds that affect field-goal attempts. The so-called “Manoa Mist” also impacts the ball-handling positions.
The visiting team is assigned a makeshift locker room combining the neighboring baseball stadium’s locker room and part of the concourse. Before the walls were built, the concourse area was cordoned off with curtains. Nothing like being near concession stands while preparing for a football game. Because of the time difference, a team can depart the West Coast in the morning and practice in Hawaii that afternoon. In contrast, teams lose preparation time for the next game when traveling back to the mainland.
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—2. How much will the absence of all-conference wide receiver Jackson Harris affect Hawaii’s offense?
Aside from the deep threat — he had four TDs of 70-plus yards — Harris was sure-handed (three drops in 74 targets), clutch on scramble plays (37 of his 49 receptions resulted in first downs), and used his height and reach to attack 50-50 balls. As the left wideout, Harris benefited from left-handed QB Micah Alejado’s rollouts and left slotback Pofele Ashlock’s decoy routes.
Hawaii has experienced wideouts in Karsyn Pupunu and Brandon White, but the Warriors will have to be creative to make up for Harris’ deep-pass threat.
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—3. Assess the abilities of Hawaii quarterback Micah Alejado.
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Alejado is accurate and has a coach’s knowledge of the Warriors’ read-and-attack, four-wide offense. He’s quick to decipher schemes with pre-snap reads. At 5-10, Alejado is like the detective behind a one-way mirror. He can find receivers yet it is a challenge for defenders to see him behind a taller offensive line.
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—4. Who are the top two or three players on Hawaii’s offense and defense?
Alejado, running back Landon Sims and left guard and Zhen Sotelo are the impact players on offense. Jalen Smith, who can play both linebacker spots, and De’Jon Benton, who lines up as 3-tech tackle or end, provide defensive versatility. An opposing coach mused that UH could run a 1-10 formation with Benton.
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—5. Do Hawaii fans still remember Nick Rolovich, who is Cal’s interim head coach for the Hawaii Bowl?
Without Rolo, there probably would not be a Hawaii Bowl. He threw eight touchdown passes to help the Warriors stomp then-unbeaten BYU in the 2001 regular-season finale. But with no postseason bowl invitation for the 9-3 Warriors, the leaders of UH, WAC and ESPN created the Hawaii Bowl the next year.
Rolo was innovative as a UH offensive coordinator and play-calling head coach. He ran his variation of June Jones’ run-and-shoot offense. He also provided entertainment, bringing an Elvis impersonator to media day; awarding a scholarship at a wrestling match and another in a koala cage at an Australian zoo; and designing a rivalry trophy for the matchup against UNLV.
On the road, he once conducted a quarterbacks’ meeting in the hotel jacuzzi. He also coined the popular phrase: Live aloha, play Warrior.
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Honolulu police opened a murder investigation today after finding the body of a 60-year-old woman while doing a welfare check at a Hawaii Kai home.
Police said officers arrested the victim’s 29-year-old son and a 27-year-old woman who were inside the residence and identified as suspects.
After receiving a 10:25 a.m. welfare check call, HPD officers responded to a home on the 6200 block of Upolo Place and found a woman dead on the floor inside the residence.
“Preliminary investigation revealed the woman sustained fatal injuries,” HPD said.
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The two suspects were arrested on suspicion of second-degree murder and the investigation is ongoing, according to police.