Hawaii Broadband
Sandwich Isles Communications sent an email to Native Hawaiian customers on Thursday saying it was shutting down service on Saturday.
WASHINGTON, June 1, 2024 – A provider of Internet access and other communications services to Native Hawaiians is closing its doors on Saturday, with the company’s founder saying the money-losing operator had no other choice.
The state of Hawaii announced on Friday that Sandwich Isles Communications sent an email yesterday to its 1,500 customers that service would end on June 1, raising public safety concerns with top state officials.
“Reliable phone and Internet service is a lifeline for our communities. It is unacceptable that Sandwich Isles Communications is planning to disconnect the services that its customers depend on with so little notice,” said Lt. Gov. Sylvia Luke in a statement Friday. “We strongly urge Sandwich Isles Communications to transition Hawaiian Home Lands lessees to alternate service providers in an orderly and responsible process.”
SIC founder Al Hee told Broadband Breakfast on Friday night that customers would lose access to Internet and landline phone service but not mobile phone service. He said SIC’s customer count was well above 1,500.
SIC has had a contract with the state’s Department of Hawaiian Home Lands to provide communications services to Hawaiian homelands, areas held in trust for Native Hawaiians by the state of Hawaii.
Hee said SIC was closing “because we are losing money and we have been for the last five-plus years. I am not going to lose any more money.”
SIC has also been engaged in a long-running dispute with the U.S. Department of Agriculture about the $150 million balance on an infrastructure loan that Hee said SIC was expecting to pay down with financial support from the Federal Communications Commission’s Universal Service Fund but was cut off.
He said losing access to USF funding in 2015 was “tied into” an FCC investigation that resulted in a $49.6 million fine against SIC and Hee over improper use of USF financial support.
Diamond Badajos, Information and Community Relations Officer for the DHHL, told Broadband Breakfast on Friday night that the state found troubling that the SIC situation could create a public safety risk if hundreds can’t call 911.
“That’s certainly a concern,” Badajos said.
DHHL has been advising SIC customers for a while to find Internet service with Hawaiian Telcom or Charter Communications. Badajos did not know how many SIC customers had already found a new provider. Hee said only 50 percent of SIC customers today had access to Hawaiian Telcom or Spectrum.
On Friday night, Charter sent out a press release announcing the launch of Spectrum voice services in Hawaiian Home Lands, saying current residential Spectrum Internet customers could receive Spectrum Voice for $14.99 for 12 months.
“Spectrum currently offers Spectrum Internet with speeds up to 1 Gig, Spectrum Mobile, and Spectrum TV to thousands on the Hawaiian Home Lands,” the company said.
DHHL is also making SIC customers aware of satellite Internet service provided by Starlink. The Hawaii government, she said, has no plans to rush Starlink terminals to SIC customers. DHHL is also promoting Dish’s satellite Internet service as an option.
In a May 30 email to customers, SIC said it needed help from DHHL to continue to offer service but was not getting it.
“Although we are still in communication with the federal government about this problem, DHHL has refused to participate in a global solution. It appears they would rather see SIC close shop than ensure your continued service,” the email said.
Badajos said, “We really don’t want to get into any slinging match with Al [Hee].
Anyone who’s grown up in the Islands has either given, received or marveled at a piece of Hawaiian heirloom jewelry, the highly ornate, hand-engraved bracelets and pendants emblazoned with Hawaiian names or initials in an Old English-style font.
But where did this jewelry and its unique style come from?
Turns out the first Hawaiian bracelet was made in 1862 for the young Lydia Park, who later became Queen Liliʻuokalani, the last sovereign monarch of the Hawaiian Kingdom. The bracelet, which is now at ʻIolani Palace on Oʻahu, is inscribed with the words, “Hoomanao Mau,” which translates to “a lasting remembrance.” It was handcrafted by Honolulu-based jeweler Christian Eckart and emulated English Victorian designs popular at the time.
Photo: Aaron K. Yoshino
Since then, the Hawaiian bracelet has evolved to include tropical flower designs, raised lettering and scalloped edges. Today—more than a century and a half later—Hawaiian heirloom jewelry is still a symbol of love and friendship.
This story was originally published in our SPRING 2023 Issue. Buy a copy here. Better yet, subscribe and get HAWAIʻI Magazine delivered to right to your mailbox.
Catherine Toth Fox is the former editor of HAWAIʻI Magazine and continues to contribute to the website and print publication.
A 35-year-old man was taken to a hospital in serious condition early this morning after an apparent stabbing on Waterhouse Street in Kalihi, according to Honolulu Emergency Medical Services.
At about 2 a.m. today, EMS crews co-responded to the incident and treated the man for multiple injuries, including at least one to his upper body. He was transported to an emergency room for further care.
No other details were immediately available.
Hawaii’s most active and popular volcano, Kilauea, is preparing to put on a show as geologists forecast the volcano’s 44th eruption in the coming days.
The United States Geological Survey said that precursory eruption activity is occurring as the active volcano prepares to erupt – one of Earth’s most captivating natural spectacles.
According to the USGS, the forecast for the start of episode 44 is between April 6 to April 14.
On Saturday morning, the south vent overflowed at 6:11 a.m. HST, with lava flowing from the south vent at least 10 times through small dome fountains.
One of the most active volcanoes in the world, Kilauea has been erupting episodically within its summit caldera since December 23, 2024 – and is preparing to do so for the 44th time in the coming days.
Eruption episodes at Kilauea typically last from a few hours to one day, with some lasting up to 8 ½ days of lava flow.
When the volcano comes alive, it is a sight to behold.
Fountains of red to yellow lava shoot more than 1,000 feet in the air out of boiling lakes of lava – a scene that annually attracts crowds of tourists to Hawaiʻi Volcanoes National Park to witness the phenomenon.
For those fortunate enough to witness a Kilauea eruption, the natural spectacle is as dangerous as it is mesmerizing.
According to the USGS, the volcano lets off threatening hazardous gases, especially to those with heart or respiratory issues, infants, children and pregnant women.
When the volcano is erupting, unsafe ash is abrasive and can irritate eyes, skin and the respiratory system.
Can’t make the trip to Hawaii to witness the 44th episode? Don’t worry.
The USGS operates several live webcams at Kilauea, streaming continuously on their website—stay tuned for any signs of eruption. You won’t want to miss it.
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