Alaska
What Alaska Airlines Did When My Account Was Hacked – Live and Let's Fly
My Alaska Airlines Mileage Plan account was compromised, but when I contacted the airline to correct it, I was shocked by the response.
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I’ve Been Saving Them For Years
Alaska Airlines’ Mileage Plan is an incredibly lucrative loyalty program for a few reasons. First, they partner for earning and redeeming with (11) carriers from a combination of Skyteam, Star Alliance, and independent carriers. That’s in addition to (soon) 15 oneworld Alliance members. Second, its redemption rates are below many peers.
While I could credit American flights (now) to Alaska Airlines that hasn’t always been the case, and there are few opportunities to fly the carrier directly from Pittsburgh.
However, over the years I have accrued miles in the program and amassed enough to make a valuable redemption. It’s been around 5-6 years that I started accruing through various random partner flights that made sense to credit to the carrier and transactions. I have a need, a one-way from Europe to the United States that I would like to redeem in business class for three people and an infant. I found the space but then I noticed a problem.
Devastation
Rather than more than 171,000 Mileage Plan miles, my balance showed at just 1,627. My heart sank, I panicked. It was more than just the fact that I couldn’t make my redemption and lost out on thousands, perhaps nearly as much as $10,000 in value if I were to buy the one-way tickets in cash. It felt like someone had been in my home, had gone through my things, and left most of it as they found it, but took this one thing of value and importance.
There are a few quirks about Mileage Plan’s site and one of them is that recent activity doesn’t show anything as a default older than three months. To see more activity, one must select “Filters Applied” and even then, it categorizes earnings first by method (five choices) before a second section offers three, six, 12 and 24 months.

Selecting 24 months revealed that whoever compromised my account booked high end Qatar Airways flights beginning in May of last year. Another significant redemption was made in December. It’s absolutely true that I have not checked this account frequently enough to notice. It’s also true that while I have Award Wallet, I haven’t paid attention and haven’t checked that in some time.
Shame on me.
Something else to consider is that my password still worked. Whoever compromised my account didn’t change my password at all so logging in for my redemption, I was none the wiser and it didn’t set off any alarm bells.
Quick, But Incomplete Resolution
Mileage Plan’s service center for matters of this nature (800-654-5669) is open 7 AM – 7 PM – no time zone or days of the week provided in my communication with the airline. My call was answered by Yolanda and admittedly, she was excellent. One point of concern was that I couldn’t recall my prior address off the top of my head and I had to look it up, but she was fine with this as I had verified the rest of my information but from a social engineering aspect, it felt like my honest recollection issue should have flagged it further for her.
She asked me to send a copy of my ID (passport or driver’s license) to their email address for this purpose. I did so and she verified my information further.
Within ten minutes, all of the stolen miles had been returned to my account, my email address I sent my ID from was my new address and all was well with the world again. I also added a redemption PIN.
But it wasn’t. I gave it about ten minutes for the changes to take hold, the miles appeared in my balance and I needed to tighten up my security and change my password. I couldn’t quickly find a way to determine the email address, phone, or even physical address I have on file with Alaska. However, when I went to reset my password, there it was. The email address and phone number that the perpetrators had changed were still there and hadn’t been updated to my phone number (provided on the call) nor the email (I sent my ID from.)

As such, I couldn’t change my password online, it would just alert the thieves that I was doing so. I had to again call in, authorize myself in, and have it changed over the phone.
By not changing it as agreed, I could have flagged that the miles had been replaced, that I was aware of the security issue and suggested to those that hacked, engineered, or otherwise compromised my account that they book something from the replacement miles right away.
Satisfied Customer
In the end, I am impressed by a few things. While Yolanda didn’t get the email and phone number updated as I had expected, she was really kind, helpful, and patient. And while Alaska Airlines might need to brush up some security protocols, they did the right thing in empowering agents to rectify problems like this without involving a manager, or extensive documentation process.
I remain concerned that I didn’t receive an email from Alaska saying that my details (email and phone number) had been changed initially. Those would have caused me to jump in and alert them of the compromise before any miles were redeemed in the first place and secure my account.
However, in the end, the miles were replaced by a friendly rep capable of solving my problem right away. It’s hard to get mad about that.
Conclusion
It could have been far worse. I could have faced a lengthy process to prove my identity. I had already thought about how Alaska could verify it wasn’t me from the IP address used to purchase the tickets, to unusual travel patterns; we could have looked at when the email address was changed in relation to the first redemption. It’s possible that Alaska would have viewed the transactions as too old to credit back and done nothing at all. But in the end, the airline spared me from any of that. The value from the program remains exceedingly valuable and if anything, it encouraged me to check my accounts more often, update my security, and probably double down on Alaska Airlines in the future. It’s easy to look like a great airline when everything is going right, but when there are challenges like this one, they made it easy to resolve and rose to the occasion.
What do you think? Have you had your account compromised? How was your experience?
Alaska
Made In The USA: The Alaska Wall Tent By The Alaska Gear Company
This is the Alaska Wall Tent by the Alaska Gear Company, each one is made in the United States from Sunforger 13oz DLX, a double-filled, pre-shrunk, marine-grade canvas ideal for longterm outdoor use.
The Alaska Wall Tent comes in an array of sizes and versions, allowing you to choose the one that best suits your individual use-case. They’re all individually made in Alaska, and perhaps even more importantly, they’re all tested extensively to be able to handle local conditions.

This is the Alaska Wall Tent by the Alaska Gear Company, each one is made in the United States from Sunforger 13oz DLX, a double-filled, pre-shrunk, marine-grade canvas ideal for longterm outdoor use.
History Speedrun: The Alaska Gear Company
The Alaska Gear Company was formerly known as Airframes Alaska, it’s an aviation and outdoor equipment supplier and manufacturer headquartered in Palmer, Alaska. The company is led by majority owner Sean McLaughlin, who bought the original bush airplane parts business when it had just two employees and $100,000 in annual revenue. McLaughlin has since grown it to approximately 100 employees and $20 million in annual sales.
The company can trace its early roots to a licensed maker of Piper PA-18 Super Cub fuselages at Birchwood Airport. Through a series of acquisitions, including Reeve Air Motive (an aircraft parts retailer operating out of Anchorage’s Merrill Field since 1950, Alaska Tent & Tarp, and Northern Sled Works, the company grew well beyond aviation into outdoor recreation and cold-weather gear.
That diversification ultimately drove the rebrand from Airframes Alaska to Alaska Gear Company in late 2023, as the old name no longer conveyed the full scope of what the company produces and sells.
The Alaska Gear Company now operates out of three locations – a 100,000 square foot manufacturing facility in Palmer, a production facility in Fairbanks, and a retail store with an in-house sewing workshop at Merrill Field in Anchorage.
Its product lines span two major categories. On the aviation side, the company is best known for its hand-built Alaskan Bushwheel tundra tires, FAA-approved titanium landing gear, Super Cub fuselage modifications, and a wide range of bush plane parts. On the outdoor side, it manufactures Arctic Oven hot tents, canvas wall tents, custom freight and pulk sleds, and a modernized version of the iconic military bunny boot designed for extreme cold weather conditions.
More recently in 2024, the Alaska Gear Company was named “Made in Alaska Manufacturer of the Year” by the Alaska Department of Commerce.
The Alaska Wall Tent By The Alaska Gear Company
The Alaska Canvas Wall Tent is a handmade-in-Alaska canvas tent made from 13oz Sunforger DLX double-filled, preshrunk, marine-grade cotton canvas that’s treated to resist fire, water, and mildew while still remaining breathable.
It comes in four sizes, including 8×10, 10×12, 12×14, and 14×16 feet, all with 5-foot wall heights, and it’s available either unframed (starting at $1,295) or with a frame (starting at $2,300). The unframed version can be constructed in the field using lengths of wood sourced from the area, reducing the initial pack weight – this is crucial for trips into the wilderness by bush plane where every pound of weight is critical.

It comes in four sizes, including 8×10, 10×12, 12×14, and 14×16 feet, all with 5-foot wall heights, and it’s available either unframed (starting at $1,295) or with a frame (starting at $2,300). The unframed version can be constructed in the field using lengths of wood sourced from the area, reducing the initial pack weight – this is crucial for trips into the wilderness by bush plane where every pound of weight is critical.
All tents include a 4.5 inch oval stove jack for use with wood or propane stoves, as well as a 56 inch triangular rear window with insect screening, an 18oz vinyl sod cloth around the base to block drafts and moisture, ridgepole openings at both ends, rope-reinforced eaves, brass grommets, overlapping door flaps with ties, a heavy-duty zippered door, and 100 feet of sisal rope for tie-downs.
The tents are now available to buy direct from the Alaska Gear Company here, and at the time of writing they have stock ready to ship out immediately.

Images courtesy of the Alaska Gear Company
Alaska
Lakes are growing in Alaska. That’s not entirely a bad thing
The St. Elias Mountains in southeast Alaska are dotted with over 100 lakes where glaciers crumble into milky, turquoise water. Those lakes are expanding at an ever-quickening pace.
The lakes will quadruple in size over the next century or two, scientists report March 9 in the Proceedings of the National Academy of Sciences. This growth will transform landscapes, create new salmon habitat and may even change the course of a major river.
“We are seeing the great age of ice retreat” in Alaska, says Daniel McGrath, a glaciologist at Colorado State University in Fort Collins. “These glaciers are just peeling back from the landscape,” revealing deep grooves they carved in the Earth, where lakes are now forming.
Glacial hydrologist Eran Hood of the University of Alaska Southeast in Juneau, who was not part of the study, adds that “understanding where these lakes are going to emerge is important” because it “changes the whole nature of the downstream ecosystem.”
Hugging the coastline along the Alaska-Canada border, the tiny mountainous region that includes the St. Elias Mountains is losing 60 cubic kilometers of ice per year. Because lakes absorb solar heat, the glaciers that shed ice into lakes are shrinking faster than those that terminate on dry land. Across southeast Alaska, these lakes attached to glaciers have expanded by 60 percent since 1986, reaching a combined area of 1,300 square kilometers.
McGrath and his colleagues wondered how far this runaway expansion might go. So, they combined satellite images with estimates of ice thickness — mapping deeply eroded grooves that are still hidden under glaciers.
The results were “eye-opening,” McGrath says. The team identified 4,200 square kilometers of glacier-covered grooves adjacent to existing lakes.
He and his colleagues predict that the lakes will continue to expand — causing rapid ice retreat — until they fill those grooves, reaching a combined size of around 5,500 square kilometers, an area the size of Delaware.
“By the end of this century, all of these lakes will probably be more or less fully developed,” says study coauthor Louis Sass III, a glaciologist with the U.S. Geological Survey at the Alaska Science Center in Anchorage. But those growing lakes are already reshaping entire landscapes in a way that is often overlooked in public discourse around glacier retreat.
Many of Alaska’s glaciers terminate on dry land, and their meltwater often creates barren, rocky floodplains downstream, where the streams alternate between trickles and floods — constantly branching and shifting course as they lay down sediment released by the glacier.
“Those habitats are fairly inhospitable for a lot of fish,” including some salmon, says Jonathan Moore, an aquatic ecologist with Simon Fraser University in Burnaby, Canada. The water is too cold, and fish eggs “get swept out or buried by the floods every year.”
But as glaciers retreat into lakes and those lakes expand, their meltwater has time to drop its sediment and warm a few degrees in the lake before spilling into a river. Rivers that carry less sediment are less prone to shifting channels.
A 2025 study by Moore and remote sensing scientist Diane Whited of the University of Montana found that as glacial lakes expanded over 38 years in southeast Alaska, the downstream river channels stabilized, allowing willows and bushes to spread across floodplains.
“It creates salmon habitat,” Hood says. A 2021 study by Moore and Hood predicted that by 2100, glacial retreat in southeast Alaska will transform 6,000 kilometers of river channels into decent habitat for some local species of salmon. The lakes themselves will create spawning grounds for sockeye salmon — an important commercial species.
But these changes will come with upheaval.
For instance, one major river, the Alsek, will probably shift its course as retreating glaciers cause two lakes to merge, providing an easier path to the ocean.
People in Juneau are feeling another dramatic effect of expanding lakes. At least once per year, a lake dammed by the nearby Mendenhall Glacier spills out in a flash flood that gushes through town, forcing some residents to build protective levees around their homes.
These ecosystems “are going to be transformed,” Moore says. “But that transformation is going to be pretty violent and pretty dangerous.”
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Alaska
Andrew Kurka is eyeing Paralympic gold. After, his Alaska bed and breakfast awaits
CORTINA D’AMPEZZO, Italy — Andrew Kurka spent his childhood roaming the outdoors of rural Alaska at his family’s homestead near Nikolaevsk, with 600 acres at his fingertips, sleeping inside only because he had to. But it was always fishing that was the lure.
Even as a 5-year-old, the now 34-year-old para Alpine gold medalist was resolute.
In those early years, his mom, Amy Bleakney, joined Kurka on the edge of a river for hours and hours as he searched for that one fish he was trying to catch. While temperatures might have dipped and time dragged on, there was no stopping Kurka and his child-sized fishing pole.
“‘We can come back,’” Bleakney would try to tell her son. “‘The fish is still going to be here tomorrow.’ He’s like, ‘No, I got to get it.’”
Bleakney would sit in the truck and watch her son.
“We didn’t leave until he caught his fish,” Bleakney said.
Thirty years later, Kurka still feels the pull of the water and Alaska. It’s been his home and the place that holds the next chapter of his life as he plans to step back from ski racing following the 2026 Milan Cortina Winter Paralympics. Shaped by the nature around him, he’ll be looking to help others find that sense of purpose with his next steps.
Just as he found his.
When Kurka was 13, he severely damaged three vertebrae in the middle of his spinal cord in an ATV accident. About three months after his accident, a family friend got him back in a boat and out on the water to go fishing. Kurka was in a back brace and still in excruciating pain, so the pair didn’t spend much time out. But that hour or so in the middle of nowhere was all Kurka needed.
“It was something that I wanted and something that I needed in my life, and he was able to help me get that, and then the moment that happens, he helped me set a new goal for myself: to be able to pursue being better,” Kurka said. “‘Hey, I want to do that, but on my own.’ You know?”
Two years later, he tried a different elevation of the outdoors — down the slopes on a mono-ski for the first time through a program called Challenge Alaska, thanks to the encouragement of his physical therapist. Kurka crashed at the bottom, going straight down.
Those who helped Kurka suggested he try turning on his next go-around. Instead, Kurka again went straight down.
“The moment that I slid down that mountain, the moment I felt that speed, I felt so alive,” Kurka said. “I remembered, ‘Hey, I can live. This is life. I can do things.’”
On a chairlift ride back up, his instructor predicted his future, telling him, “You’d be a pretty good racer. You don’t seem to be afraid.” Kurka learned about the Paralympics. For a lifelong athlete who wanted to go to the Olympics as a wrestler, the conversation renewed Kurka’s desire for “being the best.”
Kurka first qualified for the U.S. Paralympic team in 2014. But he didn’t compete after crashing in training. He made his Team USA debut in 2018, winning two medals (a gold in downhill and silver in super-G). He became the first-ever Alaskan Paralympic medalist. He is scheduled to compete this week in the super-G (Monday), combined (Tuesday) and giant slalom (Thursday).
Andrew Kurka celebrates with his silver medal from the super-G at the 2018 Paralympics. He also won gold in the downhill that year. (Lintao Zhang / Getty Images)
But with Kurka, there’s always something else brewing. And he knew his athletic career could set up his future. Not long after Kurka won his gold medal, Kurka started chatting to his now wife, Verónica, after the two met online. Kurka couldn’t stop talking about the property he had just found, telling her it was perfect.
“I was like, ‘OK, what’s your favorite color or something?’” Verónica Kurka says now with a laugh. “But he really, really wanted to talk about this project.”
Always a dream of his, he used his earnings to buy property and build cabins, looking to set up a retirement plan for himself. By the time Verónica visited Alaska some time later, Kurka was already living in one of the cabins. But in the process, after the 2018 Games, he realized he wanted it to be something more than just a build-and-sell investment.
Soon after, some of his friends came up to visit. So did someone whom Kurka barely knew, but he invited him up to Alaska on a challenge anyway.
When Derek Demun posted a photo of a personal-best-sized halibut he caught in his home area of Southern California, Kurka saw it on a mutually followed Instagram account connecting impaired outdoorsmen in the United States. Not long after, Demun received a direct message from Kurka that read along the lines of, “Oh, that’s your personal best. Why don’t you come up to Alaska and beat it?”
Kurka told him about his wheelchair-accessible bed and breakfast, the Golden Standard, and his backstory as a para athlete. The two chatted on the phone, and Demun checked him out to make sure he was a real person. A week later, Demun had tickets to Alaska for a trip that summer of 2020 with his dad and friend. Kurka picked them up in Anchorage, and the adventure was on as they drove to the property near Palmer, about 45 miles from Anchorage.
They spent the days exploring the scenery and taking in the moose that would frequently appear as roadblocks. Evenings were spent around a firepit. And there were two fishing excursions on Kurka’s boat, when they headed out to open water, a nearly 2 1/2-hour trek.
“I have no idea where we’re at,” Demun said. “It’s raining, it’s cloudy. We’re rocking with the waves. I’m like, ‘Dude, we’re in Alaska. I’m fishing for halibut. I’m going to die out here. No one is going to know. I feel like I’m on a TV show.’
“But he held by his word. I was able to go and catch the biggest halibut I’ve ever caught in my life.”
Since that trip, Demun has gone back to Alaska nearly every summer. The adventures have continued with airplane tours — Kurka has a sport pilot license and a plane is next on his to-do list — Jet Ski rides up to glaciers and plenty more fishing.
“When people think of Alaska, they think of igloos and polar bears and lots and lots of snow and just unaccessible terrain,” Demun said. “And me and Andrew, we have a little saying, like, complacency kills and comfort kills.”
Derek Demun (pictured) took Andrew Kurka up on his offer to visit Alaska. “He held by his word,” Demun said. “I was able to go and catch the biggest halibut I’ve ever caught in my life.” (Courtesy of Derek Demun)
As the years have passed between visits, the number of cabins on the property has grown, and Kurka has found his purpose.
“There was that sense of peace, that sense of freedom and that sense of fun that they got on the ocean has stayed with them forever,” Kurka said. “Nature was what helped me to recover from my injury. You know that peacefulness that helped me to recover from my injury, and I want other people to experience that also to help them recover from their injury. And it’s really easy for me to provide that.”
It’s the time with family and building out his next plans for the Golden Standard that has Kurka looking forward to stepping back from ski racing. But Kurka won’t be slowing down. He’ll just be spending more time in Alaska compared with the extensive travel that comes with being on the circuit. There’s a bike-trail trip in Japan with Verónica in the works, and he wants to spend time forging knives. He’s working with a nonprofit mentoring young athletes. For the Golden Standard, he plans on getting his commercial pilot license to become a flight instructor for others with impairments, along with providing fly-in fishing and hunting trips.
But beyond the occasional trips out, he doesn’t want to turn fishing into an extended job, as the water remains a sacred place for him.
“From my childhood, there’s been that outdoor sense of nature that has grabbed ahold of me,” Kurka said. “For me, nature and adventure is true freedom, because you stop worrying about everything else in life that doesn’t really matter. And that’s the piece of me that finds peace, and that’s what I search for. And I find bits and pieces of that inner peace while I’m competing. Because when I’m on the course and when I’m pushing out of the start gate, nothing else matters but that next one minute and 30 seconds worth of life-changing moments and dangerous speeds.
“But nothing about it compares to when I’m on the ocean in Alaska. … That’s the piece of me that I love and the piece of me that will always be in Alaska.”
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