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“Multiple system failures” led to door plug flying off Alaska Airlines flight in 2024, NTSB chair says

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“Multiple system failures” led to door plug flying off Alaska Airlines flight in 2024, NTSB chair says


The National Transportation Safety Board has issued new safety recommendations to the Federal Aviation Administration and Boeing following the 2024 incident in which a door plug flew off in the middle of an Alaska Airlines flight.

“An accident like this only happens when there are multiple system failures,” NTSB chair Jennifer Homendy said at a meeting on Tuesday, partly blaming Boeing’s safety processes for the incident.

Homendy led the investigation into what happened before the door panel blew out six minutes into Alaska Flight 1282 that took off from Portland on Jan. 5, 2024. The aircraft was at about 16,000 feet over Oregon during a trip to California when it had to make an emergency landing. Four bolts meant to hold the Boeing 737 Max 9 door plug in place were missing, the NTSB discovered after the fact.

“The safety deficiencies that led to this accident should have been evident … to Boeing and to the FAA … and were therefore preventable,” Homendy said at the meeting Tuesday.

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The accident left a gaping hole in the plane that had 177 people on board; eight of them suffered minor injuries.

In the NTSB’s report, investigators said the incident’s probable cause was in the in-flight separation of the left mid exit door plug, blaming “Boeing‘s failure to provide adequate training, guidance, and oversight necessary to ensure that manufacturing personnel could consistently and correctly comply with its parts removal process, which was intended to document and ensure that 4 the securing bolts and hardware that were removed to facilitate rework during the manufacturing process were properly reinstalled.”

Investigators also faulted the FAA for the agency’s oversight.

“Contributing to the accident was the FAA’s ineffective compliance enforcement surveillance and audit planning activities, which failed to adequately identify and ensure that Boeing addressed the repetitive and systemic nonconformance issues associated with its parts removal process,” the report said.

In a statement, the FAA said it is taking the NTSB’s safety recommendations seriously and will carefully evaluate the ones issued Tuesday.

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“The FAA has fundamentally changed how it oversees Boeing since the Alaska Airlines door-plug accident and we will continue this aggressive oversight to ensure Boeing fixes its systemic production-quality issues,” the FAA’s statement said. “We are actively monitoring Boeing’s performance and meet weekly with the company to review its progress and any challenges it’s facing in implementing necessary changes.”

The FAA also said its safety inspectors are in Boeing’s facilities conducting more targeted audits and inspections. However, the agency said it has not lifted the 737 monthly production cap it has placed on Boeing until the FAA can confidently say Boeing can maintain the safety and quality of its aircraft.

“We at Boeing regret this accident and continue to work on strengthening safety and quality across our operations. We will review the final report and recommendations as we continue to implement improvements,” a spokesperson for Boeing said Tuesday following the NTSB meeting.

When the 737 Max involved in the accident was being manufactured, Boeing removed the door panel to make repairs to rivets nearby, according to the NTSB’s report. Paperwork that would have triggered additional inspections was never created and the panel was reinstalled without its bolts — and the team that did the work had never opened that type of door panel.

When asked whether all of it can be blamed on human error on the manufacturing floor at Boeing, Homendy told CBS News there needed to be a design change or a better process.

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“It is due to a process issue, a process failure. A lot of people have focused on one or two Boeing personnel or door plug personnel. I think we have to really step back and look at the entire process was reliant on humans to set to put in a record that the door needed to be removed and put back in place,” she said.

Shandy Brewer was sitting in Row 10 on the flight when the door blew off. It was an experience that stuck with her 18 months later.

“All of a sudden, just this huge bang happened. It sounded like a firework going off, like right in your ears, just like so loud,” she recalled. “As soon as I step onto an airplane, tears start pouring down my face every single time. I haven’t been on a flight where that doesn’t happen.”

Brewer is among a group of 35 passengers who have filed a lawsuit against Boeing and Alaska Airlines in King County, Washington, where Boeing is headquartered. The companies have previously declined to comment on other lawsuits over the incident.

“The NTSB confirmed what we already suspected – Boeing’s quality control was woefully sloppy, and the FAA failed as a watchdog,” Brewer’s lawyer, Mark Lindquist, told CBS News in a statement. “Now it’s time for Boeing to accept responsibility, fix their issues, and move forward. We all want to feel safe when we board a Boeing plane.”

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Despite the failure, Homendy said she feels like Boeing airplanes are safe, adding that she has “no concerns” about that. However, she said there are ways to improve safety.

“We found that in our investigation and we hope to help them close any gaps that remain,” Homendy said.

The NTSB’s new safety recommendations to the FAA include:

  • Revising its compliance enforcement surveillance system, audit planning activities, and records systems
  • Developing guidance and provide recurrent training to managers and inspectors
  • Retaining historical compliance enforcement and audit records older than 5 years
  • Convening an independent third-party panel to conduct a comprehensive review of Boeing’s safety culture

In a statement, U.S. Transportation Secretary Sean Duffy blamed the prior administration and Boeing for taking “their eye off the ball.”

“They were distracted and safety was put at risk. That can never happen again,” Duffy said. “Under this new administration, safety is paramount and it drives everything we do. Whether it’s building an all-new air traffic control system or ensuring Boeing and other manufacturers are delivering safe products, we will not hesitate to implement changes.”

In response to the NTSB meeting Tuesday, Alaska Airlines said: “We look forward to reviewing the final report in the weeks ahead. We remain deeply grateful for the heroic actions of the crew of Flight 1282 and will continue ensuring safety is always Alaska Airlines’ highest priority.”

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Opinion: When $100 stays home: Shopping small strengthens Alaska

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Opinion: When 0 stays home: Shopping small strengthens Alaska


A pedestrian walks past a pair of Christmas trees in Town Square Park on Thursday afternoon, Dec. 10, 2020. (Bill Roth / ADN)

The holiday season is a time of giving, but for many Alaskans, this season means tightening belts instead. Between rising costs, inflation and the lingering impacts of tariffs and supply chain disruptions, burdens may feel heavier than usual.

That’s exactly why it matters where we spend what we can, keeping dollars local.

This Small Business Saturday, on Nov. 29, the Alaska Small Business Development Center, Anchorage Downtown Partnership, Anchorage Chamber of Commerce, Visit Anchorage and the Small Business Administration are inviting Alaskans to take a small but meaningful step: pledge to spend at least 10% of your holiday gifting with local businesses.

Because in Alaska, sticking together isn’t just something we say, it’s a way of life.

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Consider a $100 purchase. If bought from a major online retailer or national chain, about $22 stays in Alaska — mostly covering shipping, logistics and applicable local wages. The rest flows to corporate headquarters, distant warehouses and out-of-state shareholders.

Spend that same $100 at an Alaskan-owned business and about $63 stays here at home. It pays employee salary and benefits, allowing them to save for college or a first home, and to stay and grow their careers here. It supports local manufacturers and artists, suppliers and service providers. It funds youth sports, sponsorships and nonprofit donations. One purchase. Multiple local impacts.

The visible difference is keeping our main streets alive and our neighbors employed.

Buy Alaska: Go local first

We know shopping local isn’t always easy. Prices can feel higher, and options can be harder to find, especially across such a vast state.

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That’s why BuyAlaska.com was created. This free online directory connects shoppers with more than 1,200 Alaskan-owned businesses across our great state. You can search by product, service or location, from Utqiagvik to Ketchikan, and discover just how many local options already exist. BuyAlaska also helps businesses find local suppliers through the B2B Exchange, keeping even more money circulating among Alaskans.

The 10% shift

Redirecting just 10% of your regular purchases to Alaska-owned businesses could keep hundreds of millions of dollars in our economy. That money fuels paychecks, keeps doors open and gives small-business owners breathing room to weather rising costs and invest in growth.

Before you click “add to cart,” check BuyAlaska.com. If there’s a local option, choose it. If not, that’s OK, just look for the next opportunity. Every small shift adds up.

Alaska’s entrepreneurs operate in one of the most complex business environments in the country: high shipping costs, unpredictable seasons and supply chains that stretch across oceans. Yet they continue to adapt, innovate and show up for their communities.

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They’re not just business owners, they’re our neighbors, parents at the hockey rink, and volunteers at local schools. Nearly 140,000 Alaskans work for small businesses. When they thrive, so does Alaska.

Your economy, your choice

Downtown Anchorage will kick off Small Business Saturday with local deals, community events and the annual Holiday Tree Lighting, a bright start to the season. But the opportunity to support each other extends far beyond one weekend.

Leave a positive review on a small business you frequent. Share your favorite local finds. Take the 10% Challenge and encourage others to do the same.

Our state’s economy grows stronger when we grow together. Every purchase is a vote for the kind of community we want, one that is resilient, connected and uniquely Alaskan.

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This Small Business Saturday, and every day, you have the power to help Alaska thrive, one meaningful choice at a time.

Kendra Conroy is acting state director and associate state director, UAA Alaska SBDC.

Gretchen Fauske is director of Special Programs & Strategy, UAA Alaska SBDC.

Radhika Krishna is executive director of the Anchorage Downtown Partnership.

Julie Saupe is president and CEO of Visit Anchorage.

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Kathleen McArdle is president and CEO of the Anchorage Chamber of Commerce.

• • •

The Anchorage Daily News welcomes a broad range of viewpoints. To submit a piece for consideration, email commentary(at)adn.com. Send submissions shorter than 200 words to letters@adn.com or click here to submit via any web browser. Read our full guidelines for letters and commentaries here.





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Opinion: Typhoon Halong’s aftermath revealed Alaska at its best

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Opinion: Typhoon Halong’s aftermath revealed Alaska at its best


Kipnuk resident Garrett Kashatok holds 11-month-old Shameka while attending a town hall for people displaced by ex-typhoon Halong at Bettye Davis East High School on Wednesday evening, Nov. 12, 2025. (Bill Roth / ADN)

As we enter this holiday season, it is important to recognize and give thanks to the countless Alaskans who helped in Western Alaska’s emergency response to Typhoon Halong. In doing so, you helped preserve the dignity of your fellow Alaskans in need.

At the Yukon-Kuskokwim Health Corp. (YKHC), we had medical, behavioral health, construction and remote maintenance teams who worked very long hours and slept in affected villages. We shipped tens of thousands of pounds of critical supplies throughout the region. We set up and managed the Bethel shelter, its travel, meal preparation, laundry and cleaning operations. In future months, we will continue to lead water and sewer rebuilding efforts.

Since October, the daily local/state/federal emergency operations center has been hosted by YKHC at the Bethel hospital. YKHC helped lead and coordinate the local emergency operations center with other local agencies until the beginning of November and has since transitioned out of that role. YKHC assisted the Alaska National Guard and Coast Guard and evacuated more than 100 residents from affected villages to safe places of their choosing with more than 50 YKHC charter flights. We shipped more than 22,000 bottles of water, 12,000 ready-to-eat meals and other supplies throughout the region. Most of that was accomplished within the first five days after the storm.

We hosted Sen. Dan Sullivan, Sen. Lyman Hoffman, Rep. Nellie Jimmie, Speaker Bryce Edgmon, and other state and federal officials at YKHC for disaster coordination meetings. The state emergency operations center moved more than 600 evacuees out of the shelters to hotels and other noncongregate lodging by Oct. 31 — which for disasters, must be in record time. Hundreds more were taken in by family members from around the region, Anchorage or beyond.

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I thank all 1,600 YKHC employees who helped survivors of Typhoon Halong. Your dedication and devotion toward achieving our mission and vision is applauded.

A special thank you to the Alaska National Guard and Coast Guard for their heroic and life-saving missions during the storm and those that continue today in order to help ready survivors’ homes for winter. The professionalism, urgency and compassion shown by the Guard, President Trump, Gov. Dunleavy, state of Alaska emergency operations center, FEMA, the Alaska Divisions of Forestry and Transportation, American Red Cross, AVCP, AVCP RHA, City of Bethel, Lower Kuskokwim School District, Samaritan’s Purse, Team Rubicon, World Kitchen, airline/cargo operators, local churches and businesses, the Municipality of Anchorage and many others is truly commended.

While recovery and repatriation will continue for months and years, if Alaskans continue to act with the same resolve as we did with this emergency response, more can be accomplished in the future.

Although many lost much during this tragedy, each of us still has much more to be thankful for during this holiday season.

Dan Winkelman is president and CEO of the Yukon-Kuskokwim Health Corp.

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• • •

The Anchorage Daily News welcomes a broad range of viewpoints. To submit a piece for consideration, email commentary(at)adn.com. Send submissions shorter than 200 words to letters@adn.com or click here to submit via any web browser. Read our full guidelines for letters and commentaries here.





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