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Frequent travelers weigh in on Alaska Airlines’ new rewards program

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Frequent travelers weigh in on Alaska Airlines’ new rewards program


I got up early last week to take my own advice: flying to Juneau to visit my legislators.

But in addition to representing Alaskans in Juneau, all of Alaska’s legislators are frequent flyers.

Alaska Airlines Flight 62 was full of sleepy Alaskans on a similar mission. While I was knocking on doors regarding travel issues, there were others who had their own pitch for lawmakers: Future Farmers of America, Alaska’s State School for the Deaf and Hard of Hearing, the Alaska Council on Aging and a number of other groups.

It cost me 20,000 Atmos Rewards points for a round-trip ticket. Others who bought their tickets well in advance paid around $400, while last-minute travelers can pay as much as $700 round-trip. There are a couple of plans to carve 30% off last-minute tickets. Every Alaska Airlines frequent flyer gets a Constituent Fare discount off of three- or seven-day advance purchase fares to Juneau, one time only. Every Club 49 member gets a Travel Now certificate for 30% off the walk-up fare, one time only.

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Over the course of the day, I had a half-dozen appointments with legislators, with a script to stay on topic for the 15-minute visit.

But Capitol insiders will confess that much of the real action is in the stairwell and the hallways, where you bump into legislators, staffers, lobbyists and media types.

Everybody I bumped into wanted to talk about Alaska Airlines. Specifically, frequent flyers were concerned about the high cost of travel between Anchorage and Juneau. Or, they were confused about Alaska’s new Atmos Rewards program. Or both.

Earlier this month, I asked some readers to give Atmos a report card grade, A through F.

Additionally, I asked for a show of hands at a recent travel-themed party. In between I called some super-frequent flyers to get their opinions.

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The results were enlightening.

To review, when the Alaska Airlines Mileage Plan morphed into Atmos Rewards, they really shuffled the deck.

All the miles-related jargon was gone. Now, it’s all about the points. There are status points, which determine your elite-level tier: silver, gold, platinum and titanium. Then there are bonus points that you can use to redeem for flights.

Further, the number of status points required to achieve the top tier, titanium, is increasing by 35% this year, from 100,000 to 135,000 points.

In addition to the regular Alaska Airlines credit card with the $99 companion fare, there’s a new Summit Atmos card that costs $395 per year. Alaska has loaded it up with a few bells and whistles, including lounge passes and some rollover points to jump-start next year’s quest for elite status.

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There were just two respondents who gave Atmos an A, primarily because of the extra benefits of the Summit card for super-spenders. The biggest advantage for Summit cardholders is the 50% increase in the number of status points you get from your everyday spend.

Regular Alaska Airlines cardholders, now called Ascent Atmos cards, can earn one status point for every $3 spent. Additionally, cardholders still receive one bonus point for every dollar spent.

Summit cardholders get one status mile for every $2 spent.

So if you run a company and charge a lot of stuff on your credit card, it’s easier than ever to charge your way to titanium status without ever taking a flight.

Several — 27 — of the super-frequent flyers who responded to my poll gave the program a B.

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Janine Amon has flown more than 2,000,000 miles on Alaska Airlines. She gives the program a B. She’s particularly grateful for the special phone number for titanium-level elites. She’s called the number primarily for securing credit from Alaska Airlines’ numerous partner airlines, including Philippine Air and Royal Air Maroc.

As a super-frequent flyer, Amon has stories of mix-ups and snafus, particularly between Alaska and Hawaiian Air, as well as partner airlines.

Another super-flyer, Bart Parker, gives the program a B+. Even though it’s only February, Parker has amassed more than 85,000 status points.

Parker’s litmus test is upgrades. “My upgrades are still coming through,” he wrote.

Once Parker is able to upgrade to the new 787 lie-flat seats, or into business class on partner airlines, including Hawaiian, he said he’s willing to bump up his grade to an A-.

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But upgrades for Alaska’s new 787s to Europe and Asia, or on Hawaiian’s South Pacific flights, are hard to come by.

Alaska Airlines has high hopes that starting in April, titanium-level flyers will be able to stand by for same-day lie-flat business class seats on Alaska, Hawaiian and partner airlines.

Chris Ross is a million-miler on both Alaska Airlines and Delta.

Ross travels around the country working with companies on leadership development, employee engagement and health and safety.

Several super-flyers, including Ross, chimed in with specific operational issues on Alaska: missed connections, mechanical issues, delays and overall reliability. The Atmos game was way down the list for many of these travelers.

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Ross gave the program a D.

An A is “Happy Days,” where Atmos is offering everything you expect from a loyalty program, including some “surprise and delight” moments. A B is “High Potential,” reflecting an honest effort to accommodate both Hawaiian and Alaska Airlines in the mix, plus an increasing number of partner airlines. But there’s room for improvement.

I bumped into political pundit Jeff Landfield of the Alaska Landmine in the Capitol. He pulled me aside for a lengthy discussion on Atmos and gave the program a B.

A C or “Curb Your Enthusiasm” reflects a lower score because of delays, frequent IT outages, or struggling with the website/app. Thirty respondents graded Atmos with a C.

Most respondents —38 — chose D or “Work in Progress.” These travelers are suffering through increased costs for point redemption, including high taxes and fees for European awards. There’s a glimmer of hope for improvement after full integration of Hawaiian and Alaska in April.

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The F grade reflects “Grounds for dismissal.” These travelers, 16 of them, like most respondents, are “baked in” to the Atmos program with status, points and credit cards. But their view is it will take a shoulder-to-the-wheel effort to bring the program back on course.

Just over 50 respondents is not a huge sample. The respondents all live in Alaska and they are frequent flyers. To me, it reflects the mood of the travelers in the Capitol last week.

Thankfully, the planes in and out of Juneau were operating on time in the midst of a “wintry mix” of snow and rain with a light breeze. Several of my fellow travelers on Alaska 62 in the morning were turning around to fly home on Flight 67 in the evening. That makes for a long day, but underscores the value of face-to-face meetings for constituents in Juneau.





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Man with same name as Alaska Sen. Dan Sullivan can appear on GOP primary ballot, state’s Supreme Court rules

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Man with same name as Alaska Sen. Dan Sullivan can appear on GOP primary ballot, state’s Supreme Court rules


The battle of the Dan Sullivans is on. 

The Alaska Supreme Court ruled Monday that a man with the same name as Republican Sen. Dan Sullivan can challenge the sitting lawmaker in the state’s GOP Senate primary in August. The high court upheld a ruling from a lower court judge that cleared the way for Daniel J. Sullivan to appear on the primary ballot, reversing a decision by state officials earlier this month that he was ineligible because he was allegedly trying to confuse voters.

The state Supreme Court directed Alaska’s Division of Elections to decide how Daniel J. Sullivan should be listed on the ballot “within the confines of existing Alaska ballot design law.”

The conflict is taking place in one of the country’s most closely watched Senate elections. The sitting Sen. Sullivan is running for a third term, but former Democratic Rep. Mary Peltola is vying to challenge him, setting up what could be an unusually competitive race in a deep-red state that hasn’t elected a Democrat to the Senate in almost 20 years.

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The senator has called his same-name competitor a “sham candidate” and accused him of trying to trick voters and help Democrats flip the seat. Daniel J. Sullivan — a retired teacher and former U.S. Forest Service employee from Petersburg, Alaska — has denied those allegations and insisted he is both qualified and genuinely interested in running for Senate.

Daniel J. Sullivan and sitting Sen. Dan Sullivan, both of whom are running in Alaska’s GOP Senate primary.

Karen Dillman via AP / Tom Williams/CQ Roll Call via AP Images


About two weeks ago, the Alaska Division of Elections determined that the challenger Sullivan could not appear on the ballot, arguing his paperwork “was not filed in order to declare an actual good-faith candidacy, but was instead filed with a purpose to confuse or mislead.”

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In a letter to the candidate, Director Carol Beecher pointed to the fact that Daniel J. Sullivan had initially requested to appear on the ballot as “Dan Sullivan,” the same name format as the senator. She also wrote that he hadn’t previously been affiliated with the state Republican Party, had a website design that “appears to be deliberate[ly]” similar to the senator’s campaign site and had worked with a political consultant with links to Democratic candidates.

Daniel J. Sullivan asked a state court to reverse the decision. On Friday, Judge Thomas Matthews ruled in his favor, finding the non-senator Sullivan met the requirements to run for U.S. Senate and the state didn’t have the authority to exclude him based on “good faith.”

“The court does not minimize the Division’s concern that voters should not be misled,” the judge wrote. But he added that “Alaska election law gives the Division tools to address that concern,” including regulating how candidates appear on the ballot.

With ballots set to be printed this week, the issue was appealed to the Alaska Supreme Court on an expedited basis, with both sides filing court papers over the weekend.

The state Division of Elections asked the high court to overturn Matthews’ ruling, arguing it would “leave Alaska constitutionally required to permit bad-faith ballot access.” The agency said it reached its conclusion about Daniel J. Sullivan after it received a complaint from the National Republican Senatorial Committee “credibly alleging” he was seeking to “cause voter confusion” and made a “bewildering” request to appear on the ballot with the senator’s middle initial. 

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If Daniel J. Sullivan is permitted to remain on the ballot, the state asked the Alaska Supreme Court to allow it to print his full name and list his party affiliation as “nonpartisan” to “ensure voters are not forced to guess between two nearly identical names.”

The Alaska Republican Party and several GOP-led states filed amicus briefs siding with Alaska.

Daniel J. Sullivan’s lawyers, meanwhile, argued the state “lacked any basis in Alaska law to exclude Mr. Sullivan from the ballot” and didn’t have the power to look into his “private motivations.” They wrote that state law doesn’t give officials the power to keep qualified candidates off the ballot due to potential confusion.

“[All] that Mr. Sullivan asks here is to be listed on the ballot, and the Division is obviously empowered to do so in a non-confusing manner,” his lawyers wrote.

Following oral arguments, the high court sided with Daniel J. Sullivan in a two-page order late Monday, and said it would issue a fuller opinion at a later date.

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Jeffrey Robinson, an attorney for Daniel J. Sullivan, told CBS News his legal team is “grateful” for the Alaska Supreme Court’s decision to “affirm Judge Matthews’ well-reasoned, thorough order vacating the Division’s unlawful decision to exclude Mr. Sullivan as a candidate.”

“We expect that the Division will act in full compliance with existing Alaska ballot design law in its preparation of the ballots,” Robinson said in an email.

The senator’s campaign spokesperson, Nate Adams, said: “We’re disappointed in the court’s decision because as the sham candidate Dan J. Sullivan’s lawyers made clear in their legal arguments, the only reason he is running is to deceive voters and manipulate Alaska’s election system.”

“However, we are encouraged by the fact that the Director of the Division of Elections will be able to use her expertise to differentiate between the Petersburg fraud and the incumbent — Senator Dan Sullivan — to the benefit of Alaska voters,” Adams said.

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Jesuits say goodbye to Alaska at Bethel ceremony

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Jesuits say goodbye to Alaska at Bethel ceremony


The first Jesuit missionaries in Alaska sailed up the Yukon River in 1887. By the turn of the 20th century, the religious order of the Catholic Church had as many as 50 Jesuits in the state.

Now, only two remain. And by the end of June, there will be none.

The Jesuits’ nearly 140 years in the state was honored at an event at Bethel’s Immaculate Conception Church on June 16. A procession of priests wearing long white gowns with red hems walked down the aisle to open the event. The Bishop of the Diocese of Fairbanks, Stephen Maekawa, thumped the ground with a shimmering silver staff known as a clozier as he approached the altar.

Bishop of the Diocese of Fairbanks, Steven Maekawa, walks toward the altar at the Immaculate Conception Church in Bethel.

“My brothers and sisters, we gather together to celebrate this wonderful and blessed occasion to acknowledge the love of God and the work of God through the 139 year mission of the Society of Jesus of the Jesuit fathers,” Maekawa said to open the event.

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A traditional Catholic mass followed, with readings in both English and Yup’ik. During the sermon, Maekawa acknowledged the vastness of the Fairbanks diocese, and the tremendous amount of work done by the Jesuits to establish it.

“All of the 46 churches of the Diocese of Fairbanks that we currently have were established by either the Jesuit fathers or by direction of a Jesuit bishop,” Maekawa said. “We have a long history of the Society of Jesus’ presence and ministry here in all of Alaska.”

The Jesuits are an order within the Catholic Church, akin to the Dominicans or Franciscans. They have a reputation for taking on some of the Catholic Church’s most remote assignments.

That missionary spirit brought the Jesuits to the Yukon River in 1887, where they built churches, schools, and ministries. Without their work, Catholicism may not have taken root in huge swaths of Alaska, particularly among Alaska Native communities.

The Immaculate Conception Church in Bethel.
The Immaculate Conception Church in Bethel.

But the Jesuits leave a complicated legacy. Their methods of converting Native people to the religion, particularly in the first half of the 20th century, created generational traumas still felt to this day.

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Fr. Sean Carroll is the provincial of the Jesuits West Province, which oversees Alaska and nine other states.

Father Sean Carroll, provincial of the Jesuits West Province, speaks at an event recognizing nearly 140 years of Jesuit service in Alaska.
Fr. Sean Carroll, provincial of the Jesuits West Province, speaks at an event recognizing nearly 140 years of Jesuit service in Alaska.

“Thank you for all that you have taught us about who Jesus is and how to love and serve Him wholeheartedly,” Carroll said. “I also thank you for your patience with us. For there have been times when we have sinned and when we have hurt you.”

Missionaries, including the Jesuits, forcefully converted and assimilated Alaska Native people into Western culture and religion. Students at Jesuit-run boarding schools were forced to abandon their Native languages and physically punished when caught speaking languages other than English. Native dancing and drumming were also banned.

The Jesuits West Province maintains a list of 150 Jesuits with credible claims of sexual abuse against minors or vulnerable adults. A quarter of the accused Jesuits served in Alaska at some point in time.

“I ask for your forgiveness for all that we have done that was not rooted in Christ and love for Him, and for when we did not value your culture nor recognize the presence of God in you,” Carroll said.

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Carroll gave the order to withdraw from the state last spring. A big issue was the recruitment of Jesuits willing to travel and serve in remote villages. He told the congregation that the Jesuits’ work would continue, just without a permanent presence.

Father Rich Magner, one of the two remaining Jesuit priests in Alaska, attends a ceremony in Bethel.
Fr. Rich Magner, one of the two remaining Jesuit priests in Alaska, attends a ceremony in Bethel.

Fr. Rich Magner is one of the two remaining Jesuit priests in Alaska. His last day serving Chevak, Hooper Bay, and Scammon Bay is June 30.

“We all always knew coming in, or should have known, that we’re not going to be here forever. It’s going to be mission accomplished at some point,” Magner said. “And then we hand it off to the diocese that we’ve helped create, and so that’s a good feeling.”

Magner’s next stop is a Clinical Pastoral Education residency in Tacoma, Washington.

The other remaining priest, Fr. Tom Provinsal, first came to Alaska in 1968 to teach. A fond memory, he said, was meeting Elders that practiced traditional subsistence lifestyles.

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“Some of the grandmothers, their fingers were just all bent with arthritis and stuff like that, you know, their whole lives they’ve been working out in the cold and the wet, doing food, sewing, all that kind of stuff,” Provinsal said. “I’d say I just feel very privileged to have come when I did come and to see that.”

Provinsal returned in 1975 as a priest and has served in the region ever since. After moving away, he plans to take a five month sabbatical. What happens next, he said, is in God’s hands.

Two lines formed in the aisle for communion at the end of the mass. After taking communion, Bethel’s Parish Administrator Susan Murphy gave a final thank you.

“It’s difficult to say goodbye to people who have been a part of our lives for so long,” Murphy said. “We know that you have done what was yours to do, and have taught us to do what is ours to do. We are grateful.”

Jesuit priests form a row along the altar of Bethel's Immaculate Conception Church as members of the congregation lift their arms and pray.
Jesuit priests form a row along the altar of Bethel’s Immaculate Conception Church as members of the congregation lift their arms and pray.

Dominic Hunt, a Yup’ik deacon that flew in from Emmonak for the event, led the congregation through a final prayer.

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“Bless them with your wisdom, that they may be a word of hope, a world in need. We ask this through Christ, our Lord. Amen,” Hunt said.

About 70 people posed for a photo on the altar – priests, deacons, parishioners, Elders and children — many of them smiling, some standing quietly.

The photo doesn’t tell the whole story. But it’s a moment when gratitude, grief, and memory all shared the same room.

Bishop of the Diocese of Fairbanks, Steven Maekawa, stands in the middle of a crowd waiting to take a photo at Bethel's Immaculate Conception Church.
Bishop of the Diocese of Fairbanks, Steven Maekawa, stands in the middle of a crowd waiting to take a photo at Bethel’s Immaculate Conception Church.





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Alaska Supreme Court to take up case on Dan J. Sullivan, decision expected by Tuesday

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Alaska Supreme Court to take up case on Dan J. Sullivan, decision expected by Tuesday


JUNEAU, Alaska (KTUU) – The Supreme Court of Alaska will be taking up the case of the State of Alaska, Division of Elections v. Daniel J. Sullivan, Jr.

The oral arguments will be held Monday at 10 a.m. via Zoom, according to an order and opening notice.

The document also specifies that a decision is expected to be made before noon on Tuesday.

According to documents from the Division of Elections, the state must start printing ballots at noon on the same day.

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This comes after an Anchorage Superior Court Judge ordered Dan J. Sullivan on to the ballot Friday.

See a spelling or grammar error? Report it to web@ktuu.com

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