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Alaska Airlines blowout: Crew detail 'chaos' after mid-air blowout

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Alaska Airlines blowout: Crew detail 'chaos' after mid-air blowout


US transport safety officials investigating a mid-air emergency on a Boeing 737 Max 9 plane have released thousands of pages of documents, including testimony describing the “chaos” in the moments after the blowout of an unused door.

It came as a two-day National Transportation Safety Board (NTSB) hearing about the 5 January incident on an Alaska Airlines flight got underway.

During the event, Boeing told investigators it will introduce design changes to prevent similar incidents from happening in the future.

The blowout triggered the US aviation giant’s second major crisis in recent years.

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In the more than 3,000 pages of documents released ahead of the hearing, the plane’s crew described the violent decompression that resulted from the panel detaching mid-flight.

The plane’s co-pilot told the investigation there was a “loud bang, ears popping, my head got pushed up into the [head-up display] and my headset got pushed, not off my head, but up almost off my head.”

“It was chaos,” they said.

“And then, just all of a sudden, there was just a really loud bang and lots of whooshing air, like the door burst open,” a flight attendant said.

“Masks came down, I saw the galley curtain get sucked towards the cabin.”

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The names of the air crew have been redacted in the documents.

At the hearing, Boeing executives were grilled about the manufacture of the aircraft involved in the incident and the lack of paperwork explaining who carried out work on the door plug before the blowout.

A preliminary report by the NTSB detailed how, after a repair at a Boeing facility, the panel had four bolts missing, which should have helped keep it in place.

“The safety culture needs a lot of work,” said NTSB Chair Jennifer Homendy, adding that the plane maker needs to take steps to address the issues.

“They are working on some design changes that will allow the door plug to not be closed if there’s any issue until it’s firmly secured,” said Boeing’s senior vice president for quality Elizabeth Lund.

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The NTSB and Boeing have yet to find out who was responsible for removing and reinstalling the door plug.

But Ms Lund said two workers who are likely to have been involved are now on paid administrative leave.

The incident was the latest major blow to Boeing’s reputation.

It resulted in the grounding of Max 9 planes around the world for two weeks, a ban on increasing production, a Federal Bureau of Investigation probe and a management shakeup.

The company recently said it would plead guilty to a fraud charge related to fatal crashes of two of its 737 Max planes more than five years ago.

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Last week, Boeing said it had lost $1.4bn (£1.1bn) between April and June.

It has also named aerospace industry veteran and engineer Robert K ‘Kelly’ Ortberg as its next chief executive.



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This Alaska cruise port lets you experience the wild, untouched state

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This Alaska cruise port lets you experience the wild, untouched state



At Icy Strait Point, visitors can spot whales and eagles while supporting a small Alaska community.

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Icy Strait Point in Hoonah, Alaska, offers a rare kind of cruise stop — one where nature, culture, and community take center stage. It was also specifically developed with tourists in mind.

Built on Huna Tlingit land near Hoonah, this privately owned destination was designed to spread visitors across 23,000 acres of wilderness rather than overwhelm the town. The result is a place where travelers can see bald eagles, sea lions, and crashing waves instead of traffic and tour buses.

Beyond its dramatic scenery, Icy Strait Point generates about $20 million in annual economic impact for a community of roughly 900 people, supporting hundreds of jobs, making it a model for how tourism can benefit residents while preserving Alaska’s character.

Why it matters

Located on Huna Tlingit land, Icy Strait Point shows how tourism can support small communities while preserving their identity. Places like this reflect a broader American story of stewardship, self-determination, and economic opportunity.

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According to Icy Strait Point’s Senior Vice President, Tyler Hackman, the destination generates “$20 million a year of positive economic impact on a community of 900 people,” creating jobs while allowing Hoonah to remain distinctly itself.

What to see today

Unlike many cruise ports, Icy Strait Point feels remarkably undeveloped.

“This place is mostly untouched,” Hackman said. “When a ship comes into a dock here, somebody can be standing on the top deck of the ship, and you don’t see a parking lot, you don’t see a bus, you don’t see a vehicle.”

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Visitors can take a gondola to the mountaintop for sweeping views, then follow Hackman’s advice and head to the beach in front of the historic cannery. There, they can search for shells, dip their hands in Alaska’s icy waters, and take in snowcapped peaks on the horizon — and maybe spot a humpback whale or an orca.

Ask a local

For a sweet stop with a bigger purpose, visit Lil’ Gen’s Mini-Doughnuts.

Operated by The Salvation Army, the shop serves warm mini-doughnuts to cruise visitors all summer. The impact extends far beyond dessert: Hackman said that in 2025, profits from the shop helped fund “$130,000 worth of food to the local community.”

It’s a delicious way to support Hoonah residents directly. Try the lemon sugaring.

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Plan your visit

  • Best time: May through September during the Alaska cruise season.
  • Hours/admission: Open seasonally. Access is included with most cruise itineraries.
  • Getting there: Primarily reached by cruise ship from Southeast Alaska itineraries.
  • Learn more: https://icystraitpoint.com/



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Governor Dunleavy Names Stephen Cox his new Counsel to the Governor – Mike Dunleavy

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Governor Mike Dunleavy today announced the appointment of Stephen Cox as his new Counsel to the Governor. The appointment comes after the legislature’s decision to not confirm him as attorney general, despite his extensive legal and public policy experience and proven record of defending Alaska’s interests both at home and on the national level. Cox’s responsibilities will be to advise Governor Dunleavy on a wide range of legal, regulatory, and constitutional matters affecting the State of Alaska.

Governor Dunleavy also appointed Cori Mills acting attorney general for the Alaska Department of Law. Mills has been with the department for 14 years and most recently served as deputy attorney general.

“Stephen Cox has a strong understanding of Alaska law and the challenges facing our state,” said Governor Dunleavy. “His experience, professionalism, and commitment to public service make him a valuable asset as Counsel to the Governor. I look forward to working with Stephen as we continue advancing policies that strengthen Alaska’s economy, uphold the rule of law, and serve the people of our state.”

As Counsel to the Governor, Cox will continue to work closely with the Department of Law and other executive branch departments to provide counsel on policy initiatives, legislation, and executive actions.

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“I am honored to serve Governor Dunleavy and the people of Alaska in this new role,” said Stephen Cox. “I look forward to continue supporting the administration’s efforts to promote responsible resource development, governance and opportunities for Alaskans across the state.”

Cox assumes his new role effective today.



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Why Juneau should be on every Alaska traveler’s bucket list

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Why Juneau should be on every Alaska traveler’s bucket list



Juneau blends towering glaciers, the Tongass National Forest and rich Indigenous culture.

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Juneau, Alaska, is the only U.S. state capital not accessible by road — a remoteness that adds to its magic and appeal.

Nestled between mountains, rainforest, and the waters of the Inside Passage, Juneau combines Alaska Native heritage, Gold Rush history, and some of the state’s most spectacular scenery.

Visitors can watch humpback whales surface offshore, ride a tram above downtown, stand face-to-face with or even on Mendenhall Glacier, a river of ice flowing from the vast Juneau Icefield. Surrounded by the Tongass National Forest — the world’s largest temperate rainforest — Juneau offers a quintessential Alaska experience where nature feels immense, and adventure begins just minutes from the cruise dock.

Why Juneau matters

Long before prospectors arrived in search of gold, the area now known as Juneau was home to the Áak’w Kwáan, whose name for this place — Áakʼw, often translated as “little lake” — reflects a deep connection to the surrounding land and water.

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Russia later expanded into Alaska through the fur trade, bringing Orthodox missionaries, new trade networks, and profound cultural change to Indigenous communities across the region. Though Juneau rose to prominence during the Gold Rush and became the territorial capital after the United States purchased Alaska in 1867, the city still bears traces of both worlds.

As the nation approaches its 250th anniversary, Juneau offers visitors a richer understanding of America’s layered history — one that’s shaped by Native stewardship, Russian influence, and the enduring resilience of southeast Alaska’s Indigenous peoples.

What to see today

The star attraction is Mendenhall Glacier, a 13.6-mile-long glacier that descends from the Juneau Icefield into a turquoise lake.

Easy trails lead to roaring Nugget Falls, while boardwalks along Steep Creek offer chances to spot spawning salmon and black bears. Back downtown, colorful floatplanes skim the harbor and the Mount Roberts Tramway lifts visitors above the city for sweeping views of Gastineau Channel and the surrounding mountains.  

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Ask a local

One of Juneau’s most whimsical attractions is Glacier Gardens Rainforest Adventure, tucked into the Tongass rainforest just outside downtown.

Locals and visitors alike love the upside-down trees known as “Flower Towers” — massive spruce trunks planted root-side up, bursting with colorful blooms. The display is a unique (and accidental) creation of master gardener Steve Bowhay.

It’s an eccentric sight that feels uniquely Alaskan, blending lush rainforest scenery with a touch of horticultural imagination.  

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