Connect with us

Technology

Southwest cancels thousands of flights, leaving passengers stranded across the US

Published

on

Southwest cancels thousands of flights, leaving passengers stranded across the US

Southwest Airways has left 1000’s of vacationers stranded at airports all through the nation after a winter storm barreled by means of a lot of the US earlier than and through the vacation weekend.

Whereas Southwest canceled over 2,600 of its flights on Tuesday, the difficulty’s anticipated to increase properly into this week, with information from Flight Conscious indicating that the airline has already known as off greater than 2,400 flights on Wednesday and over 1,500 on Thursday. Southwest canceled practically 3,000 flights on Monday. Different airways with notable flight cancellations didn’t even come near Southwest’s whole, as Spirit canceled 83 flights on Tuesday, whereas Alaska Airways known as off 75.

In accordance with The New York Instances, not like the June 2021 laptop community issues that delayed over 1,500 flights and canceled a whole lot, Southwest’s delays this week have lots to do with the best way the airline has its flights arrange.

Southwest makes use of a “point-to-point” system that has planes flying from vacation spot to vacation spot and choosing up employees alongside the best way. Level-to-point techniques have their benefits, as they’ll provide direct and extra reasonably priced flights as a result of the locations they cease at usually have much less air site visitors, however flight schedules can rapidly collapse as soon as one route will get canceled.

Different airways, like United, use a “hub and spoke” system that has planes returning to a central hub as soon as their route is full. This permits airways to cancel flights to sure places with out affecting different routes, in addition to have entry to extra planes and flight crews with out flying them in first; one thing Southwest can’t do with out inflicting a domino impact of cancellations for its different flights.

Advertisement

Southwest expects to function at “one third” its regular schedule for a number of days

Southwest spokesperson Jay McVay mentioned to reporters that because of the storm, “We find yourself with flight crews and airplanes which might be misplaced, and never within the cities that they have to be in to proceed to run our operations,” which was echoed in a video launched by CEO Bob Jordan (beneath).

WFAA-TV in Dallas, the place Southwest is headquartered, spoke to Mark Duebner, a former director of aviation at Dallas Love Area. Duebner, who was driving to his vacation spot because of a canceled flight, instructed the station that whereas Southwest’s system is generally very environment friendly with no slack, “If the crew isn’t positioned in the fitting spot, due to one other cancellation, then that flight will get canceled, connecting flights get canceled. It simply actually spirals downward in a short time. It’s the mix of an ideal storm as you’ll.”

The mass cancellations have vacationers at airports ready in line for 2 or extra hours to rebook their new flights, which, sadly, gained’t happen anytime quickly. A number of passengers report not getting new flights till the tip of this week or after the New 12 months, forcing them to sleep on airport floors whereas they wait.

Cancellations are unfold out across the US, hitting main transit hubs like Denver Worldwide Airport, Chicago Halfway Worldwide, and Las Vegas’ Harry Reid Worldwide Airport. Ryan Inexperienced, Southwest’s chief industrial officer, tells the Wall Avenue Journal that the corporate will cowl the prices for lodges, rental vehicles, and different airline tickets, and is notifying clients that they’re entitled to refunds in the event that they don’t need to rebook their flights.

Advertisement

The disaster prompted a response from the US Secretary of Transportation Pete Buttigieg, who says he’s monitoring the scenario “carefully” and could have a press release on the matter tomorrow. On Monday, the US Division of Transportation sent out a tweet, stating that it’s “involved by Southwest’s unacceptable fee of cancellations and delays & studies of lack of immediate customer support” and that it’ll “look at whether or not cancellations have been controllable and if Southwest is complying with its customer support plan.” Senators Ed Markey (D-MA) and Richard Blumenthal (D-CT) also called for Southwest to compensate passengers for the cancellations.

In a video posted to the corporate’s web site, Southwest CEO Bob Jordan says he reached out to Buttigieg on Tuesday to speak about what the airline was doing to assist clients. He additionally apologized to vacationers and staff, and reiterated that the corporate’s “extremely advanced” community struggled with massive numbers of its airplanes and crew being put out of fee. “After days of attempting to function as a lot of our full schedule throughout a busy vacation weekend, we reached a choice level to considerably cut back our flying to catch up,” he mentioned. You’ll be able to watch his full assertion beneath.

Along with cancellations because of the snowstorm, Southwest can be combating a staffing scarcity in some places. The airline declared a state of operational emergency final week on the Denver airport after receiving “an unusually excessive variety of absences.” In a leaked memo to staff, Southwest Airways says employees members will want a health care provider’s word when calling out sick, and that it “will use obligatory additional time” to require staff to return into work or in any other case be fired. As famous by the Denver Submit, Southwest spokesperson Chris Perry denied that the callouts have been a part of a coordinated effort from staff.

“We have been absolutely staffed and ready for the approaching vacation weekend when the extreme climate swept throughout the continent, the place Southwest is the biggest provider in 23 of the highest 25 journey markets within the U.S,” Southwest Airways says in a press release. “As we proceed the work to get better our operation, we now have made the choice to proceed working a lowered schedule by flying roughly one third of our schedule for the following a number of days.”

This isn’t the one different time Southwest has skilled main operational points. Final October, the airline contended with each staffing shortages and extreme climate circumstances, main Southwest to cancel virtually 3,000 flights over the course of 4 days. On the time, former Southwest COO Mike Van de Ven instructed staff that the corporate has “a really aggressive hiring plan” however that it nonetheless isn’t “the place we need to be with staffing.” Dallas Enterprise Journal studies CEO Bob Jordan made comparable statements throughout an investor day presentation earlier this month, saying the corporate’s techniques wanted to be upgraded as a part of a significant modernization push to finally function 6,000 flights per day whereas using 100,000 individuals.

Advertisement

Replace Tuesday December twenty seventh, 7:18PM ET: Added video from Southwest CEO Bob Jordan.

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Technology

iMessage had an outage, but now it’s back

Published

on

iMessage had an outage, but now it’s back

On Thursday evening, many iPhone owners (including some here at The Verge) saw the “not delivered” flag when trying to send texts via iMessage. People reported the problem across multiple wireless carriers (Verizon, AT&T, and T-Mobile), countries, and even continents.

The Apple services status page didn’t show any indication of trouble while the problems were going on, but now it has been updated after the fact, reflecting a resolved issue where “Users were unable to use this service” for iMessage, Apple Messages for Business, FaceTime, and HomeKit. According to the note, the problems went on from about 5:39PM ET until 6:35PM ET.

Apple has not responded to inquiries or otherwise commented on the issue; however, judging by our use and reports on social media, everything seems to be up and running again. However, if your international friends are still saying, “Just use WhatsApp!” there isn’t really anything we can do about that.

Update, May 16th: Noted the issue appears to be resolved.

Continue Reading

Technology

Handy hidden features on Instagram, X and Facebook

Published

on

Handy hidden features on Instagram, X and Facebook

If you’re one Facebook argument away from lighting your social media accounts on fire, I don’t blame you. Before you log out for good, I’ve got a few hidden features that’ll make using your social media accounts stink a little less.

We’re giving away an iPhone 15. Enter to win now!

Stop video autoplay

  • Facebook: Maybe you want to scroll at work undetected or you just prefer the sound of silence. On desktop, disable autoplaying videos under Settings and privacy > Settings > Videos. On mobile, go to Settings & privacy > Settings > Preferences > Media.
  • X: On desktop, click More > Settings and privacy > Accessibility, display and languages > Data usage. On mobile, tap your profile picture to find Settings and privacy.

You can’t stop autoplay on Instagram, which is a dang shame — unless it’s one of my vids that pops up.

AI EXPERT: CHATGPT PROMPTS YOU’LL WISH YOU KNEW SOONER

Love it and list it

Advertisement
  • X: Organize people in private or public lists without following them. Maybe you make a list for cooking tips and another for gadget news — whatever floats your boat. Easy.
  • Instagram: Sort your saved posts into Collections — just like you do on Pinterest. Create a new collection by tapping and holding the bookmark icon below a post, then tapping the + (plus sign). Enter a name, like “Recipes,” and voila! View your collections by tapping the three lines in the top right of your profile, then Saved.

Pin your DMs

  • Instagram: Pin up to three chats to the top of your list for quick access. Just press and hold down on a conversation, then select Pin. No more scrolling to find your besties!
  • Messenger: You can pin an individual message in a chat. Super handy for remembering shared addresses or recipes! From a chat, tap and hold the message you want to pin and tap Pin. To see pinned messages in a chat, tap View Pins.

The icons of X (then Twitter), Facebook and WhatsApp are seen on an iPhone. (AP Photo/Martin Meissner, File)

Say ‘shhhh’

If you’ve got a turbo-posting friend you want to see a little less from on Facebook or Instagram, tap the three dots on one of their posts and pick Hide. You’ll see their posts a little less often — without the drama of unfollowing them. You can also choose to Mute your pal altogether on the next screen.

Shake to report

Something not working correctly on Instagram? Don’t throw your phone across the room — shake it! This brings up the option to report a technical error. Pretty clever. FYI, this isn’t the place to report stalkers or abuse. To do that, tap the three dots next to a post or a username.

1-MINUTE TECH CHANGES FOR MORE PRIVACY

Advertisement

Split your life

Facebook finally realized we’re not the same people to our friends, family and colleagues. You can set up multiple profiles linked to your Facebook account. On the web version, click your profile picture, then click Create a new profile. Just use it for good, not trolling.

The poke is back

Technically, it’s always been there, but Facebook users are rediscovering the “poke.” What does it mean? Whatever you want it to — from flirting to just being funny. Head to your Pokes page to let people know you’re there, I guess.

Bonus: If you want to step away, try this

Advertisement

Ignoring apps that are literally developed to capture your attention is tough. There are settings built into your phone to make it easier. Namely, app time limits. 

The concept is simple: Set an amount of time you’re allowed to spend on an app, and once you hit it, you’re locked out. You can get around the limit — but remember you set it for a reason in the first place.

The Instagram logo

The Instagram logo is seen displayed on a smartphone. Instagram allows users to shake their device to report “bugs,” or instances of the app not working properly. (Rafael Henrique/SOPA Images/LightRocket via Getty Images)

Use an iPhone? 

Before you begin, enable Screen Time on your device: Under Settings, tap Screen Time. Select Turn On Screen Time, followed by Continue.

Here’s how to set up specific app time limits:

Advertisement
  • Go to Settings > Screen Time and turn on Screen Time.
  • Tap App Limits > Add Limit.
  • Select as many categories as you want or choose All Apps & Categories. To select individual apps, tap a category, then find the app.
  • Tap Next and set the time limit. You can set an amount of time for each day by tapping Customize Days.
  • Tap Add when you’re finished.

TECH LIFE UPGRADES SMARTER THAN THE STUFF ON TIKTOK

How to set time limits on apps for Android

Android’s Digital Wellbeing works similarly. Note that different manufacturers put these settings in different places, so use these steps as a starting point.

  • Open Settings > Digital Wellbeing & parental controls.
  • Tap the chart. Next to the app you want to limit, tap Set timer.
  • Choose how much time you can spend on that app. Then, tap Set.

Just like that, you’re on your way to less doom scrolling.

Get tech-smarter on your schedule

Award-winning host Kim Komando is your secret weapon for navigating tech.

Advertisement

Copyright 2024, WestStar Multimedia Entertainment.

Continue Reading

Technology

Sony’s new PlayStation PC overlay is a simple start

Published

on

Sony’s new PlayStation PC overlay is a simple start

Ghost of Tsushima Director’s Cut debuts on PC today, and it’s the first game to feature Sony’s new PlayStation PC overlay and shared Trophies system. I’ve had a chance to get a first look at this new overlay, and my initial impression is that it’s really unobtrusive, clean, and simple.

There are five main sections here: search, friends, Trophies, profile, and settings. Search lets you find other PlayStation players and add them as friends, whereas the friends section lists both your online and offline friends. You can see your friends’ Trophies, but you can’t message friends or party chat from this overlay, unfortunately. You’ll have to use in-game chat if you want to speak to a console friend, or just use Discord.

The PlayStation PC overlay in action.
GIF by Tom Warren / The Verge

The Trophies system works just as you’d expect, by syncing Ghost of Tsushima Director’s Cut trophies from the PS5 version of the game to PC, and vice versa. You just sign in to your PlayStation Network ID, and the overlay and Trophies are both available.

The profile section lets you view all your existing Trophies across all your PlayStation games, and the settings section is largely web links to account management, privacy settings, and PlayStation support. There are settings to enable or disable notifications for Trophies, and the ability to see who you’ve blocked on PSN.

Advertisement

Overall, the PlayStation PC overlay works much like Steam’s, in the sense that it’s only active within a game. Sony hasn’t created something that’s constantly running in the background like Nvidia’s GeForce Experience or Microsoft’s Xbox Game Bar.

A trio of notifications will greet you if you haven’t disabled GeForce Experience and the Steam overlay pop-ups.
Screenshot by Tom Warren / The Verge

I did notice that if you haven’t disabled notifications for the GeForce Experience and Steam overlays, then you’ll get a trio of pop-up notices when you start Ghost of Tsushima Director’s Cut because the PlayStation one also has its own notification. Unfortunately, there’s no way to disable the PlayStation notification, as the pop-up notifications toggle doesn’t affect this particular message.

Still, the overlay looks and feels lightweight, even if it’s a little basic right now. Nixxes Software, the in-house port developer that Sony acquired in 2021, helped create it, and I’m hoping this simple start will lead to even more features in the future. It sure would be great to have the option of using the voice chat features of the PlayStation Network instead of having to use in-game chat or Discord. Sony is increasingly investing in the PC space, so there’s a good chance this PlayStation overlay improves over time.

Advertisement
Continue Reading

Trending