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Real Apple support emails used in new phishing scam

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Real Apple support emails used in new phishing scam

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A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom’s Eric Moret shared how he nearly lost his entire Apple account after trusting what looked like official communication. He described the full experience in a detailed post on Medium, where he walked through the scam step by step.

This scheme stands out because the scammers relied on Apple’s own support system to make their messages look legitimate. They created an experience that felt polished and professional from the first alert to the final phone call. Here’s how the scam unfolded.

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THE #1 GOOGLE SEARCH SCAM EVERYONE FALLS FOR

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Scammers are exploiting real Apple Support tickets to trick users into handing over their accounts, experts warn. (Photo by STR/NurPhoto via Getty Images)

How the scam starts

Moret first received a flood of alerts. These included two-factor authentication notifications that claimed someone was trying to access his iCloud account. Within minutes, he got phone calls from calm, helpful callers who claimed to be Apple agents ready to fix the issue.

The twist is how convincing the entire setup felt. The scammers were able to exploit a flaw in Apple’s Support system that lets anyone create a genuine support ticket without verification. They opened a real Apple Support case in his name, which triggered official emails from an Apple domain. This built instant trust and lowered Moret’s guard.

How scammers gained access to the account

During a 25-minute call, the fake agents guided Moret through what they said would secure his account. They walked him through the steps to reset his iCloud password. They also told him a link would follow so he could close the case.

That link took him to a fake site called appeal apple dot com. The page looked official and claimed his account was being secured. It then told him to enter a six-digit code sent by text to finish the process.

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When Moret entered that code, the scammers got exactly what they needed to sign into his account.

He then got an alert that his Apple ID had been used to sign into a Mac mini he did not own. That confirmed the takeover attempt. Even though the scammer on the phone said this was normal, he trusted his instinct. He reset his password again, which kicked them out and stopped the attack.

BEWARE FAKE CREDIT CARD ACCOUNT RESTRICTION SCAMS

A Broadcom executive says he nearly lost access to his Apple ID after trusting a fraudulent support call that looked legitimate. (Photo by Jakub Porzycki/NurPhoto via Getty Images)

How to protect yourself from the Apple Support ticket scam

This type of scam works because it feels real. The messages look official, and the callers sound trained. Still, you can stay safer by watching out for signs that something is off.

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1) Verify support tickets inside your Apple account

Scammers created a real-looking ticket to make the entire experience seem legitimate. You can confirm what’s real by checking directly with Apple. Sign in at appleid.apple.com or open the Apple Support app to view your recent cases. If the case number isn’t listed there, the message is fake, even if the email comes from an Apple domain.

2) Hang up and call Apple yourself

Never stay on a call that you did not initiate. Scammers rely on long conversations to build trust and pressure you into quick decisions. Hang up right away and call Apple Support directly at 1-800-275-2273 or through the Support app. A real agent will quickly confirm whether anything is wrong.

3) Check your Apple ID device list

If something feels off, look at the devices signed into your account. Go to Settings, tap your name and scroll to see all devices linked to your Apple ID. Remove anything you don’t recognize. This step can stop attackers fast if they’ve managed to get in.

4) Never share verification codes

No real support agent will ever ask for your two-factor authentication codes. Treat any request for these codes as a major warning.

5) Check every link carefully

Look closely at URLs. Fake sites often add extra words or change formatting to appear real. Apple will never send you to a site like appeal apple dot com.

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SCAMMERS ARE ABUSING ICLOUD CALENDAR TO SEND PHISHING EMAILS

Criminals are using Apple’s own support system to generate real case emails that build false confidence with victims. (Photo by Fairfax Media via Getty Images via Getty Images)

6) Use strong antivirus software

Strong antivirus software can spot dangerous links, unsafe sites, and fake support messages before you tap them. Anti-phishing tools are especially important with scams like this one since the attackers used a fake site and real ticket emails to trick victims.

The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com

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7) Use a data removal service

Data brokers collect your phone number, home address, email, and other details that scammers use to personalize attacks. A data removal service can wipe much of that information from broker sites, which makes you a harder target for social engineering attempts like the one described in this article.

While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com

8) Turn on strong multi-layer protection

Keep two-factor authentication (2FA) on for every major account.  This creates a barrier that quickly stops attackers.

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9) Slow down before reacting

Scammers want you to panic. Pause before you act. Trust your instinct when something feels rushed or strange. A short delay could save your entire account.

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Kurt’s key takeaways

This scam shows how convincing criminals can be when they exploit real systems. Even careful users can fall for messages that look official and calls that sound professional. The best defense is to stay alert and take a moment before responding to anything unexpected. When you slow down, double-check support tickets, and never share verification codes, you make yourself far harder to fool. Adding layers like antivirus protection and data removal services also gives you more control over what attackers can access. These simple habits can stop even the most polished scams before they get to your accounts.

What would you do if you got a support call that felt real but didn’t seem right? Let us know by writing to us at Cyberguy.com

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Meta is reportedly working on smart glasses that would be recording all the time

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Meta is reportedly working on smart glasses that would be recording all the time

Meta might be the next company to make an always-on AI wearable. The company is working on prototype “super sensing” always-aware smart glasses that could continuously record audio and snap photos “every few seconds,” according to the Financial Times. The wearer could then ask Meta AI about the captured audio and images.

However, the images and audio might not be directly available to the user. Here’s how the FT describes one way the glasses could use the data:

In one proposed system, raw footage and audio would not be stored by Meta or made available to the user, several people said. Instead, the metadata from that audio and images would be extracted and uploaded to the server for Meta’s AI to query, which proponents argue would have fewer privacy implications.

But currently, Meta is planning for the LED recording indicator to remain off in “super sensing” mode, the FT reports. In a July 2025 whitepaper, the company said that it would reserve the LED indicator for “active capture” scenarios where the user is saving photos or videos, and leave it off during “AI Feature” use — such as scanning a menu — to avoid users becoming too used to the indicator. (If the indicator was on during the “super sensing” mode, it might also be harder to know when the glasses are actually recording video.)

Meta is also discussing if it would use the captured data for training its AI models. It may also bring the “super sensing” features to glasses it has already released, the FT says.

“While we don’t comment on internal prototypes, we’re committed to getting our glasses right because they need to be loved by both people wearing them and those around them,” Meta spokesperson Dave Arnold says in a statement to The Verge. Arnold also notes that “Our approach has been to develop new technologies that will help people throughout their day, with privacy built in from the ground up.”

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Meta hasn’t been shy about some type of always-aware glasses being a possibility. CEO Mark Zuckerberg, in the company’s Q1 2026 earnings call, said that he was “really excited to see the glasses evolve from being able to answer questions to being able to be a personal agent that’s with you all day long, helping you remember things and achieve your goals.” In a March blog post about new Ray-Ban Meta glasses, the company wrote that “with ongoing software updates, Meta AI on glasses will transition from something you have to prompt with a question each time, to a more continuous, in-the-moment assistant that can help throughout the day.”

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Get a $30 credit when you reserve Samsung’s upcoming Galaxy phones

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Get a  credit when you reserve Samsung’s upcoming Galaxy phones

Even though they haven’t been officially announced yet, Samsung is giving you a chance to save some cash when you preorder what we’re expecting to be the brand’s updated Galaxy Z Fold phones. The next Galaxy Unpacked event will take place on July 22nd, 2026, and features the tagline “A new shape unfolds.” In addition to seeing updated versions of the existing Flip and Fold form factors, we anticipate the debut of a new, wider foldable phone. If you register your interest ahead of time and end up preordering one of the new phones shortly after they’re announced, Samsung will give you a $30 store credit at checkout.

There are some caveats to this offer. You have to use the credit when you preorder the phone. No saving it for later. Also, the credit can’t be applied to the cost of the phone either, so you’ll have to put it towards the cost of accessories or extra services. Samsung specifically calls out that select Galaxy rings, earbuds, watches, and tablets are eligible, or you can use it to help pay for Samsung Care Plus.

There are no downsides to registering your interest, so if you think you might be interested in buying one of the upcoming phones, it’s worth filling out the form. As long as you use the same email during checkout, the credit will be automatically applied.

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Apple AI security update proves hackers move fast

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Apple AI security update proves hackers move fast

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A security update rarely feels dramatic. You see the alert, promise yourself you will install it later and then go right back to whatever you were doing. This time, Apple is giving you a stronger reason to pay attention.

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Apple released iOS 26.5.2, iPadOS 26.5.2 and macOS Tahoe 26.5.2 on June 29, 2026. The updates include security fixes for vulnerabilities tied to the kernel, WebKit and WebRTC. Apple says these fixes were first made available through the iOS 26.6, iPadOS 26.6 and macOS Tahoe 26.6 betas before being pushed out early to everyone.

That is the part that should make you pause. Apple usually rolls many security fixes into larger software updates. This time, the company moved faster.

AI IS NOW POWERING CYBERATTACKS, MICROSOFT WARNS

Apple pushed out security fixes early because AI can help hackers study software flaws faster. (Nikolas Kokovlis/NurPhoto via Getty Images)

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Why Apple released this AI security update early

Apple reportedly accelerated the updates because artificial intelligence can help speed the creation of malicious hacking tools. Once a fix appears in a beta, attackers may be able to study it, reverse-engineer the weakness and move faster than before.

Apple said there was no evidence that the newly patched vulnerabilities had been exploited. Still, the company wanted to shrink the time between when fixes were first visible and when they reached your devices.

That is a major shift. It suggests Apple sees AI as a force that changes the timing of security. A flaw that once gave defenders more breathing room may now become a race.

What Apple fixed in iOS 26.5.2

Apple’s iOS 26.5.2 and iPadOS 26.5.2 notes list fixes for iPhone 11 and later, along with several supported iPad models. The security content includes kernel vulnerabilities that could let an app crash the system, corrupt kernel memory or leak sensitive kernel state.

The update also fixes multiple WebKit issues. WebKit powers Safari and web content inside many apps. Some of these flaws involved malicious web content that could lead to crashes, memory corruption, data leaks or sandbox escapes.

Apple also fixed WebRTC issues that could be triggered by malicious web content and lead to Safari or process crashes.

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For Mac, Apple lists macOS Tahoe 26.5.2 as the current release. If your Mac runs macOS Sonoma or macOS Sequoia, Apple also lists Safari 26.5.2 as a June 29, 2026, security release.

A woman uses a smartphone outside an Apple Store on June 20, 2026, in Shenzhen, Guangdong Province, China. (Cheng Xin/Getty Images)

Why AI hacking tools change the security race

AI can help legitimate researchers find bugs faster. That is good when the work leads to stronger software and responsible disclosure. However, the same general capability can also help bad actors move faster. A criminal does not need to understand every line of code if an AI tool can help summarize a patch, compare software changes or suggest where a weakness may be hiding.

That is why Apple’s move is important. It shows that big tech companies may need to release security fixes sooner and more often, even when those updates do not include flashy new features. The wider AI world adds pressure here. Frontier AI companies have released or tested systems with stronger coding and cybersecurity capabilities. Some models are available only through limited previews, approved access or extra safeguards because of their potential cyber use.

Similar efforts are also emerging outside the United States. Several international AI labs and security companies now promote models designed to find vulnerabilities, analyze code and assist cyber defense. The takeaway for you isn’t that AI is automatically bad. The real point is speed. Security teams, attackers and AI tools are now moving on a shorter clock.

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How to update your iPhone or iPad

Before you update, plug in your device and connect to Wi-Fi. You may also want to back up your iPhone or iPad first.

Then do this: Open Settings > General > Software Update > Download and Install.

After the update finishes, go back to Settings > General > Software Update > Automatic Updates. Make sure automatic updates are turned on. Apple also lets your device automatically install system file updates that improve security without changing the full software version. If you do not see the update right away, check again later. Apple releases updates in stages, and your device also needs enough battery and storage.

How to update your Mac

On a Mac, start with a backup. Then click the Apple menu > System Settings > General > Software Update . Choose Update Now if macOS Tahoe 26.5.2 appears.

Next, check your background update settings. On macOS Tahoe 26 or later, go to Apple menu > System Settings > General > Software Update . Click the More Info button next to Automatic Updates and make sure Install system data files and security updates is turned on.

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If your Mac runs Sonoma or Sequoia, look for Safari 26.5.2 in Software Update as well. That Safari update may be the protection your Mac needs if you are not on Tahoe.

BEWARE OF HACKERS SHOWING UP PRETENDING TO BE IT

What this Apple security update means to you

You may see more security updates that feel sudden or small. That can be annoying, especially when you are busy or your device needs to restart.

Still, these updates are becoming more important. Apple is reacting to a world where AI can help shorten the time between a public fix and a possible attack.

So, when your iPhone, iPad or Mac asks you to update, do not treat it like background noise. The update may be closing a door someone else is already trying to find.

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Updating your iPhone, iPad and Mac helps close security holes before attackers get more time to exploit them. (Katharina Kausche/picture alliance via Getty Images)

How to stay safe after the Apple security update

Installing the Apple AI security update is the best first move. After that, tighten a few habits that make attacks harder.

1) Keep your apps updated

Your operating system is only part of the security picture. Outdated apps can still create risk, especially if they handle messages, web links, photos, files or account logins. Open the App Store and install available updates regularly.

2) Watch out for suspicious links

Be careful with links in texts, emails and social media messages. WebKit and browser flaws are a reminder that malicious web content can be part of an attack. When in doubt, open the official app or website yourself instead of tapping a link.

3) Use strong passwords and two-factor authentication

Use strong, unique passwords for every account and store them in a password manager. Then turn on two-factor authentication (2FA) wherever possible. If one password gets exposed, you do not want it opening the door to your email, bank or Apple account.

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4) Use strong antivirus protection

Use strong antivirus protection on your Mac and other connected devices. It can help catch malicious files, phishing attempts and suspicious activity before they do damage. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at CyberGuy.com.

5) Back up your data regularly

Back up your iPhone, iPad and Mac before problems hit. A recent backup can help you recover faster if an update fails, your device gets stolen or malware locks you out of important files. CyberGuy’s guide to backing up your devices walks you through ways to protect your files using cloud storage, an external drive or both.

6) Use a personal data removal service

Use a personal data removal service to reduce how much of your personal information is floating around online. Data brokers and people-search sites can expose your name, address, phone number and relatives. Scammers can use those details to make phishing messages feel more believable. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting CyberGuy.com.

Kurt’s key takeaways

Apple’s early security release shows how fast the cyber threat landscape is changing. The company says there is no evidence these newly patched flaws were exploited, but it still moved the fixes out before the wider 26.6 release. That tells me the old habit of waiting weeks to update is getting riskier. AI can help defenders, but it can also help criminals study weaknesses faster. My advice is direct: update your Apple devices now, turn on automatic security updates and stop putting off patches that protect the phone and computer you use every day.

Do you think AI will make your devices safer because companies can find flaws faster, or more vulnerable because hackers can move faster too? Let us know by writing to us at CyberGuy.com.

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Automatic updates, strong passwords and a personal data removal service can make you a harder target after the update. (Silas Stein/picture alliance via Getty Images)

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