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Real Apple support emails used in new phishing scam

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Real Apple support emails used in new phishing scam

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A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom’s Eric Moret shared how he nearly lost his entire Apple account after trusting what looked like official communication. He described the full experience in a detailed post on Medium, where he walked through the scam step by step.

This scheme stands out because the scammers relied on Apple’s own support system to make their messages look legitimate. They created an experience that felt polished and professional from the first alert to the final phone call. Here’s how the scam unfolded.

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THE #1 GOOGLE SEARCH SCAM EVERYONE FALLS FOR

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Scammers are exploiting real Apple Support tickets to trick users into handing over their accounts, experts warn. (Photo by STR/NurPhoto via Getty Images)

How the scam starts

Moret first received a flood of alerts. These included two-factor authentication notifications that claimed someone was trying to access his iCloud account. Within minutes, he got phone calls from calm, helpful callers who claimed to be Apple agents ready to fix the issue.

The twist is how convincing the entire setup felt. The scammers were able to exploit a flaw in Apple’s Support system that lets anyone create a genuine support ticket without verification. They opened a real Apple Support case in his name, which triggered official emails from an Apple domain. This built instant trust and lowered Moret’s guard.

How scammers gained access to the account

During a 25-minute call, the fake agents guided Moret through what they said would secure his account. They walked him through the steps to reset his iCloud password. They also told him a link would follow so he could close the case.

That link took him to a fake site called appeal apple dot com. The page looked official and claimed his account was being secured. It then told him to enter a six-digit code sent by text to finish the process.

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When Moret entered that code, the scammers got exactly what they needed to sign into his account.

He then got an alert that his Apple ID had been used to sign into a Mac mini he did not own. That confirmed the takeover attempt. Even though the scammer on the phone said this was normal, he trusted his instinct. He reset his password again, which kicked them out and stopped the attack.

BEWARE FAKE CREDIT CARD ACCOUNT RESTRICTION SCAMS

A Broadcom executive says he nearly lost access to his Apple ID after trusting a fraudulent support call that looked legitimate. (Photo by Jakub Porzycki/NurPhoto via Getty Images)

How to protect yourself from the Apple Support ticket scam

This type of scam works because it feels real. The messages look official, and the callers sound trained. Still, you can stay safer by watching out for signs that something is off.

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1) Verify support tickets inside your Apple account

Scammers created a real-looking ticket to make the entire experience seem legitimate. You can confirm what’s real by checking directly with Apple. Sign in at appleid.apple.com or open the Apple Support app to view your recent cases. If the case number isn’t listed there, the message is fake, even if the email comes from an Apple domain.

2) Hang up and call Apple yourself

Never stay on a call that you did not initiate. Scammers rely on long conversations to build trust and pressure you into quick decisions. Hang up right away and call Apple Support directly at 1-800-275-2273 or through the Support app. A real agent will quickly confirm whether anything is wrong.

3) Check your Apple ID device list

If something feels off, look at the devices signed into your account. Go to Settings, tap your name and scroll to see all devices linked to your Apple ID. Remove anything you don’t recognize. This step can stop attackers fast if they’ve managed to get in.

4) Never share verification codes

No real support agent will ever ask for your two-factor authentication codes. Treat any request for these codes as a major warning.

5) Check every link carefully

Look closely at URLs. Fake sites often add extra words or change formatting to appear real. Apple will never send you to a site like appeal apple dot com.

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SCAMMERS ARE ABUSING ICLOUD CALENDAR TO SEND PHISHING EMAILS

Criminals are using Apple’s own support system to generate real case emails that build false confidence with victims. (Photo by Fairfax Media via Getty Images via Getty Images)

6) Use strong antivirus software

Strong antivirus software can spot dangerous links, unsafe sites, and fake support messages before you tap them. Anti-phishing tools are especially important with scams like this one since the attackers used a fake site and real ticket emails to trick victims.

The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com

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7) Use a data removal service

Data brokers collect your phone number, home address, email, and other details that scammers use to personalize attacks. A data removal service can wipe much of that information from broker sites, which makes you a harder target for social engineering attempts like the one described in this article.

While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com

8) Turn on strong multi-layer protection

Keep two-factor authentication (2FA) on for every major account.  This creates a barrier that quickly stops attackers.

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9) Slow down before reacting

Scammers want you to panic. Pause before you act. Trust your instinct when something feels rushed or strange. A short delay could save your entire account.

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Kurt’s key takeaways

This scam shows how convincing criminals can be when they exploit real systems. Even careful users can fall for messages that look official and calls that sound professional. The best defense is to stay alert and take a moment before responding to anything unexpected. When you slow down, double-check support tickets, and never share verification codes, you make yourself far harder to fool. Adding layers like antivirus protection and data removal services also gives you more control over what attackers can access. These simple habits can stop even the most polished scams before they get to your accounts.

What would you do if you got a support call that felt real but didn’t seem right? Let us know by writing to us at Cyberguy.com

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Copyright 2025 CyberGuy.com.  All rights reserved.

Technology

Dyson’s powerful 360 Vis Nav robovac is down to $279.99 for a limited time

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Dyson’s powerful 360 Vis Nav robovac is down to 9.99 for a limited time

If you’re tired of running your vacuum multiple times just to get the dirt and debris out of the carpets in your living room, Dyson’s 360 Vis Nav is worth a look. It’s one of the more powerful robot vacuums currently available, and now through May 11th (or while supplies last), it’s on sale at Woot for an all-time low of $279.99 ($919 off) with a full two-year warranty.

The last-gen 360 Vis Nav offers a whopping 65 air watts of suction, allowing it to pull dirt, dust, and pet hair from carpets impressively well. In her brief time testing the robovac, my colleague Jennifer Pattison Tuohy said the Dyson “demolished a pile of dry oatmeal in seconds,” adding that she briefly worried it might even suck up the tassels on her large rug (it didn’t). By comparison, many robot vacuums — including Dyson’s new $1,200 Spot + Scrub AI — require multiple passes to fully eradicate the same kind of mess on your floor.

What’s more, the robovac’s small, D-shaped design and the location of its ultra-fluffy brush allow it to dig into edges and corners more effectively than many of the more roundish robot vacuums, while its lower profile lets it easily get under most beds and sofas. The roomy 500ml dustbin also means you likely won’t need to empty it too often, while Dyson’s built-in handle and terrific quick-release button make removing said bin a relatively simple task when it’s time to do so.

While it is undeniably powerful, it’s worth noting that the 360 Vis Nav lacks a few features found on some of its more modern rivals. Although its navigation worked well enough during our testing, it lacks AI-powered obstacle avoidance and doesn’t come with a self-emptying dock. Battery life is also relatively short at around 65 minutes per charge. Nonetheless, if your top priority is quickly removing dust, dirt, and pet hair from carpets without multiple passes, the Dyson remains an option worth considering, especially at this discounted price.

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Global scam crackdown leads to 276 arrests

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Global scam crackdown leads to 276 arrests

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We’ve often warned you about romance scams and crypto “investment” opportunities that feel too good to pass up. Now, there’s a major update that shows just how organized these operations have become.

The Department of Justice and Federal Bureau of Investigation announced a sweeping international operation that led to at least 276 arrests and the shutdown of multiple scam centers tied to cryptocurrency fraud. These networks targeted Americans and drained millions of dollars from victims.

The operation spanned continents and involved coordinated efforts by law enforcement and tech companies.

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TOP 5 SCAMS SPREADING RIGHT NOW

The Department of Justice and FBI say international scam networks used romance and fake crypto investment schemes to steal millions from victims. (Helena Dolderer/Picture Alliance)

How the cryptocurrency scam crackdown unfolded

Authorities worked with partners around the world, including the Dubai Police and law enforcement agencies in Thailand and beyond. Together, they dismantled at least nine scam centers linked to large-scale crypto fraud.

Several suspects now face federal charges in the United States, including wire fraud and money laundering. Investigators say these operations functioned like businesses, with recruitment, management layers and structured systems designed to deceive victims.

Officials made it clear that this effort sends a message. Fraud crosses borders, and enforcement is now doing the same.

How crypto investment scams target victims

These schemes often follow a pattern known as “pig-butchering.” It is a slow, calculated tactic that builds trust before any money is involved.

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A scammer may reach out through social media or a messaging app and start a casual conversation. Over time, that interaction turns more personal. In some cases, it feels like a real relationship. Once trust is established, the topic shifts toward investing, often framed as a unique crypto opportunity.

Victims are guided through setting up accounts and transferring funds to platforms that appear legitimate. The dashboards may even show fake gains to build confidence. At that point, control of the money is already gone. Funds are quickly moved through multiple accounts and eventually end up with the scammers.

Many victims are encouraged to keep going, sometimes borrowing money or taking out loans to invest more. By the time the truth becomes clear, the losses can be devastating.

How Meta Platforms, Inc. helped track scam networks

Meta Platforms, Inc. played a key role in the investigation by providing data that helped law enforcement identify and track these networks.

The company says it has taken aggressive action across its platforms. In 2025 alone, Meta removed more than 159 million scam ads and shut down 10.9 million accounts linked to scam centers. More recently, it disabled over 150,000 accounts connected to these networks as part of a coordinated enforcement effort.

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“Meta is committed to combatting online fraud and scams, and we are proud to partner with law enforcement in these efforts,” Chris Sonderby, Meta’s vice president and deputy general counsel, said. “We applaud the DOJ and FBI for their leadership in holding criminal scammers accountable and protecting American consumers.”

FROM FRIENDLY TEXT TO FINANCIAL TRAP: THE NEW SCAM TREND

Federal authorities announced a sweeping international crackdown that led to at least 276 arrests tied to cryptocurrency scam centers targeting Americans. (Kurt “CyberGuy” Knutsson)

New tools to stop cryptocurrency scams in real time

Meta is also rolling out new protections across its apps to help users spot scams before they get pulled in.

On Facebook, users may see alerts tied to suspicious friend requests, especially when an account shows unusual behavior such as limited connections or inconsistent location details. 

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On WhatsApp, new warnings are designed to prevent scammers from linking their own devices to someone else’s account, giving users a chance to pause before approving a risky request.

Messenger is also expanding its scam detection tools. When a conversation shows patterns linked to common fraud tactics, users may receive prompts that explain the risk and suggest actions like blocking or reporting the account.

Why this cryptocurrency scam crackdown matters to you

This operation highlights how organized these scam networks have become. These are not random messages from a single person. They are coordinated groups running structured operations designed to build trust, create urgency and move money quickly.

Even with hundreds of arrests, the threat remains. New networks continue to emerge, often using the same playbook with slight changes. That means staying informed is still one of the most effective ways to protect yourself. 

Ways to stay safe from cryptocurrency scams

Scammers follow familiar patterns, which means there are clear warning signs you can watch for and simple steps you can take to protect yourself. 

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1) Slow down unexpected connections

If someone you do not know reaches out and quickly builds a personal connection, slow things down and question the situation. Scammers rely on momentum, so taking a pause can help you spot inconsistencies. 

2) Verify investment platforms before sending money

Before sending money to any investment platform, take time to verify that it is legitimate. A professional-looking website or app does not guarantee it is real. Look for independent reviews and official registration details.

3) Avoid sending crypto to unknown sources

Avoid sending cryptocurrency to individuals or platforms you cannot confirm. Once those transactions go through, they are extremely difficult to recover.

4) Watch for pressure and urgency

Be aware of pressure. If someone pushes you to act quickly or invest more, that urgency is often a warning sign.

5) Use strong antivirus protection

Strong antivirus software can help block malicious links, fake investment sites and other threats before they reach you, adding another layer of defense against scam attempts. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.

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THE ONE THING SCAMMERS CHECK BEFORE TARGETING YOU ONLINE

Meta said it removed more than 159 million scam ads in 2025 and helped investigators track networks tied to cryptocurrency fraud. (Halfpoint/Getty Images)

6) Limit your personal data exposure

Scammers often rely on publicly available information to build trust. Reducing how much of your personal data appears online by using a data removal service can make it harder for them to target you in the first place. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting CyberGuy.com.

7) Strengthen your account security

It also helps to strengthen your digital security. Enable two-factor authentication (2FA) on your accounts and use trusted security tools to reduce exposure to malicious links and messages.

8) Report scams as soon as possible

If you believe you have been targeted or defrauded, report it to the FBI’s Internet Crime Complaint Center at ic3.gov as soon as possible.

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Kurt’s key takeaways

This global crackdown is a meaningful step forward. It shows what can happen when law enforcement, tech companies and international partners work together. At the same time, these scams are not going away. The tactics will continue to evolve, and new networks will take the place of those that were shut down. Awareness and caution remain your strongest defenses.

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We report a lot about scams but not so much about scammers getting caught. Does this make you feel like real progress is being made in stopping them? Let us know by writing to us at CyberGuy.com.

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  • Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox.
  • For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com trusted by millions who watch CyberGuy on TV daily.
  • Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.

Copyright 2026 CyberGuy.com. All rights reserved.

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Asus chases Elgato with its own secondary touchscreen display

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Asus chases Elgato with its own secondary touchscreen display

Asus’s latest gaming monitor is a little smaller than usual. The ROG Strix XG129C, announced on Friday, is a 12.3-inch touchscreen IPS display that’s intended to be a sidekick for a larger main monitor, similar to the 14.1-inch secondary display in the 2020 Asus ROG Zephyrus Duo 15. It’s a slightly smaller competitor to Corsair’s Xeneon Edge, which has a 14.5-inch display, but the same 720p resolution.

Asus says the XG129C covers 125 percent of the sRGB color gamut and 90 percent of the DCI-P3 color gamut. It also comes with a one-year subscription for the hardware monitoring tool AIDA64 Extreme, which would usually cost $65. Besides acting as a performance monitor for your PC, sidekick displays like this can also be handy as an extension for streaming or editing setups, much like Elgato’s Stream Deck.

Along with the little XG129C, Asus also announced the ROG Strix OLED XG34WCDMS, a 34-inch RGB Tandem QD-OLED gaming monitor. It features a 280Hz refresh rate and a 3440 x 1440p resolution, and, according to Asus, covers 99 percent of the DCI-P3 color gamut. Asus has not yet officially announced pricing for either display.

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