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FTC reveals where spam calls hit hardest

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FTC reveals where spam calls hit hardest

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Your phone lights up. The number looks local. You answer because maybe it is the doctor, the school, a delivery driver or someone you actually need to hear from. Then comes the pause.

That tiny silence before a recorded voice kicks in has become one of the most annoying sounds. Spam calls have turned the phone in your pocket into a daily guessing game. Is this real? Is this urgent? Or is someone trying to trick me?

In its latest report, the Federal Trade Commission says consumers filed more than 2.6 million Do Not Call complaints. Robocalls made up most of the complaints tied to Do Not Call violations.

So, where are these calls hitting hardest, what kinds of calls are people reporting most and what can you do before the next unknown number shows up on your screen?

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Spam calls often look local or familiar, which can make people more likely to answer before realizing something feels off. (Jacob Wackerhausen/Getty Images)

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What the FTC spam call data shows

The FTC’s 2025 National Do Not Call Registry Data Book tracks complaints about unwanted telemarketing calls. It also breaks down whether those calls came from live callers or robocalls. The most reported topics included debt reduction, imposter scams and medical and prescription calls. That mix says a lot. Scammers and aggressive telemarketers often reach people when money, health, bills or personal information are involved. Those are the moments when people feel rushed or unsure. They are also the moments when one bad call can do real damage.

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Where spam calls hit hardest

Arizona had the highest complaint rate in the country in the FTC’s latest 2025 report, with 1,028 Do Not Call complaints per 100,000 people. Tennessee followed with 1,017 complaints per 100,000 people.

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Nevada, Illinois and Florida rounded out the top five states for complaints per 100,000 people.

That ranking shows where unwanted calls hit hardest once population is factored in. Still, spam calls can hit anyone with a phone.

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Why robocalls keep reaching your phone

A robocall uses a recorded or automated voice message. Some robocalls are legal. A school alert, pharmacy reminder or flight update may use automated calling without trying to sell you anything. Sales robocalls are different.

The FTC says a robocall trying to sell you something is illegal unless the company got written permission from you first. The company also has to be clear that it is asking to call you with robocalls. It cannot force you to accept those calls just to buy a product or use a service.

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Yet illegal robocalls keep coming because the math works for scammers. Calling technology is cheap. Scammers can send huge numbers of calls quickly. They can also spoof caller ID, which makes a call look like it came from a local number or a familiar organization.

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That is why a nearby area code can be so misleading. The call may look local, but the person behind it could be anywhere.

Why the Do Not Call Registry cannot block every spam call

The National Do Not Call Registry can reduce unwanted sales calls from legitimate companies that follow the law. It lets consumers add their phone numbers and opt out of most legal telemarketing calls. But scammers are not worried about following the rules.

That does not make the Registry useless. It can help you spot suspicious calls faster. If you are on the Registry and still get a sales call that violates the rules, treat that call with extra caution. The FTC says the Registry had about 258.5 million active registrations as of Sept. 30, 2025.

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Spam call red flags to watch for

Spam calls often rely on pressure. The caller wants you to act before you think.

Be careful if a caller says you owe money and must pay right away. Watch out for anyone who asks for gift cards, cryptocurrency, wire transfers or payment apps.

Also, be skeptical of callers who claim to be from Medicare, Social Security, your bank, a utility company or law enforcement. Scammers use familiar names because they know people pay attention.

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If someone calls unexpectedly and asks for personal information, hang up. Then contact the company or agency using a number from its official website, your statement or the back of your card.

Ways to stay safe from spam calls

Spam calls are easier to handle when you slow everything down. These steps can help you avoid the trap before a scammer gets you talking.

1) Let unknown spam calls go to voicemail

If the call matters, the person can leave a message. Scammers often hang up when they hit voicemail. This simple habit can keep you out of fake emergencies, fake debt offers and fake account warnings.

2) Do not press a number to opt out

A robocall may say, “Press 2 to be removed.” That sounds helpful, but it can backfire. The FTC says pressing a number to speak to someone or remove yourself from a list will probably lead to more robocalls. Hang up instead.

3) Turn on spam call blocking from your carrier

Most major wireless carriers offer spam detection or call blocking tools. Check your carrier’s app or account settings. These tools will not catch every call. Still, they can reduce the number of obvious junk calls that reach your phone.

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4) Use your phone’s built-in spam call controls

On iPhone, go to Settings > Apps > Phone > Screen Unknown Callers. From there, you can choose Never, Ask Reason for Calling or Silence. Choose Silence if you want unknown callers sent to voicemail. You can also go to Settings > Apps > Phone > Call Filtering and turn on available spam filtering options if your carrier supports them.

On Samsung, open the Phone app > three dots > Settings > Caller ID and spam protection. Turn it on, then enable Block spam and scam calls. You can choose the level of blocking that works best for you. You can also go to Phone app > three dots > Settings > Block numbers and turn on Block calls from unknown numbers. Settings may vary depending on your Android phone’s manufacturer

5) Use a data removal service

Your phone number, home address, relatives, age and other personal details may already be listed on data broker and people-search sites. Scammers can use that information to make a call sound more personal.

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A data removal service can help remove your information from many of these sites and keep checking when it comes back. You can also do this manually, but it takes time because each site has its own opt-out process.

This will not stop every spam call. However, it can reduce how much personal information scammers can find about you online.

The FTC’s latest 2025 data shows Arizona, Tennessee, Nevada, Illinois and Florida had the highest complaint rates once population was factored in. (Kurt “CyberGuy” Knutsson)

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

6) Register your number with the Do Not Call Registry

Add your personal phone number to DoNotCall.gov. It is free, and it can help reduce legal telemarketing calls from companies that follow the rules.

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The Registry will not stop every scam call. However, it can make illegal or suspicious calls easier to recognize.

7) Report and block illegal spam calls

Report unwanted telemarketing calls at DoNotCall.gov. The FTC asks consumers to report the number that received the call, the number shown on caller ID and the date and time, if possible.

Even if the number looks fake, report it. The FTC analyzes complaint data and calling patterns to help identify illegal callers. It also shares reported numbers with partners working on call blocking and labeling tools.

After you report the call, block the number on your phone. Scammers may spoof new numbers, but blocking still helps cut down on repeat calls from the same source.

8) Never give personal details to an unexpected caller

Do not confirm your Social Security number, Medicare number, bank details, password, one-time code or home address during an unexpected call. If the caller claims to represent a real company, hang up. Then contact that company using a verified number.

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Kurt’s key takeaways

Spam calls have become one of those everyday annoyances that can turn serious fast. One minute, you think you are answering a local call. The next, someone may be trying to scare you into paying a fake bill, sharing personal information or pressing a button that leads to even more calls. The FTC’s latest data shows complaints are rising again, and robocalls remain a major part of the problem. Arizona, Tennessee, Nevada, Illinois and Florida saw the highest complaint rates once population was factored in. The best move is to slow everything down. Let unknown numbers go to voicemail. Do not press buttons during robocalls. Turn on your carrier’s spam tools and use your phone’s built-in call protections. If an illegal call gets through, report it. The big takeaway: caller ID no longer deserves blind trust. A number can look local, familiar or official and still be fake.

Let unknown calls go to voicemail, turn on spam call protections and never share personal details with an unexpected caller. (Kurt “CyberGuy” Knutsson)

How many times have you answered a call because the number looked familiar, only to realize you may have just helped a scammer know your line is active? Let us know by writing to us at CyberGuy.com.

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Valve is so behind on Steam Controller orders that some won’t ship until 2027

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Valve is so behind on Steam Controller orders that some won’t ship until 2027

Valve has some good news and bad news about Steam Controllers. The good news: if you make a reservation for a Steam Controller, the company will now show you one of three estimates of when you’ll be able to actually order your gamepad: by September 2026, by December 2026, or sometime in 2027. The bad news: any reservations made today “indicate a 2027 date for shipping,” Valve says.

“We have no plans to stop making Steam Controller,” according to Valve. “But as we look at the current demand compared to how many we know we can make by the end of the year, we want to manage expectations as much as we can with regards to when folks can expect to receive their order.”

Valve’s very good new Steam Controller went on sale in early May, and the initial rush led some people to run into frustrating problems with trying to check out ahead of the controllers eventually going out of stock. A few days later, the company announced that it would be implementing a reservations queue for interested buyers so they could get on a waitlist. If you’re on the waitlist, when you get notified that a Steam Controller is ready for you to buy, you have 72 hours to actually make the order.

“When we launched Steam Controller last month, we quickly saw that initial demand exceeded our expectations,” Valve says. “Switching to a reservation queue has (hopefully) cut down on the headaches on the customer side, and for us it’s also been helpful as we plan ahead and try to get as many out as quickly as we are able.”

All three of Valve’s big hardware products were delayed from a planned early 2026 launch because of the component crisis, Valve still hasn’t announced when the Steam Machine PC or Steam Frame VR headset might go on sale. However, just yesterday, Valve officially launched its big SteamOS 3.8 update with support for the Steam Machine. It’s also been importing a lot of hardware into the US as of late.

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McDonald’s AI drive-thru may take your next order

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McDonald’s AI drive-thru may take your next order

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The next time you pull up to a McDonald’s drive-thru, the voice taking your order may not be human. McDonald’s is testing a new AI-powered system called ArchIQ at five U.S. locations. The company has not said where those restaurants are located. The voice assistant, nicknamed Archy, can take drive-thru orders and has shown it can handle both English and Spanish.

For anyone who has repeated “no pickles” into a speaker box more than once, this could sound helpful. However, if you remember McDonald’s last AI drive-thru experiment, you may also wonder whether your burger order could somehow turn into a bag full of surprise McNuggets.

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WOULD YOU EAT AT A RESTAURANT RUN BY AI? 

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McDonald’s is testing an AI drive-thru system called ArchIQ at five U.S. restaurants. (Kurt “CyberGuy” Knutsson)

 

What is McDonald’s AI drive-thru?

ArchIQ is McDonald’s new AI system for restaurants. It can take drive-thru orders and also help with operations behind the scenes.

In a post on X, McFranchisee, an anonymous McDonald’s franchisee account, said the system is currently in five test stores and has processed more than one million transactions. The account also said about 90% of orders were completed without a human stepping in. That number sounds promising. Still, McDonald’s has not confirmed a nationwide launch date. For now, this remains a limited test.

The system also appears to connect with a bigger McDonald’s plan called “McDonald’s > NEXT.” CEO Chris Kempczinski described the strategy as a way to bring in more customers and improve restaurant productivity. The plan also includes menu changes, restaurant redesigns, technology upgrades and more focus on hospitality.

 

Why McDonald’s is testing AI ordering

Drive-thrus can get chaotic fast. Someone changes an order after the total appears. A child calls out from the back seat. Road noise makes the speaker hard to hear. Then the driver remembers the extra sauce after everything has already gone through. That is the type of pressure McDonald’s wants AI to handle.

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If ArchIQ works well, it could help restaurants move cars through the line faster. It may also reduce mistakes during busy hours. Workers could then focus more on preparing food, handling payments and helping customers who need a real person.

ArchIQ also appears to have a management role. In the same X post, McFranchisee described Archy as a tool that could alert managers to bottlenecks or other issues before they slow down operations. 

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The AI assistant, nicknamed Archy, can take drive-thru orders and may also help managers spot restaurant slowdowns. (McFranchisee)

 

McDonald’s tried AI drive-thru ordering before

This new test follows McDonald’s earlier AI drive-thru experiment with IBM. That program involved more than 100 restaurants. McDonald’s ended the test in 2024 after customers complained about order accuracy. Some mistakes also went viral, creating an embarrassing moment for McDonald’s and raising questions about whether the technology was ready for the drive-thru. Customers reported wrong items, strange quantities and other order mix-ups. That history is why this new test will get extra attention.

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This time, McDonald’s is working with Google technology. McFranchisee also claimed every McDonald’s in the U.S. is getting Google Edge Cloud hardware in anticipation of the rollout. McDonald’s seems to believe the newer system can perform better than the last one. The real test will come when regular customers use it during real drive-thru rushes.

 

How McDonald’s AI drive-thru could help customers

If McDonald’s gets this right, the most obvious benefit is speed. An AI ordering system does not get tired during a long shift. It may also help more customers order in the language they prefer. That could make a busy drive-thru feel less frustrating, especially during breakfast or late-night hours.

The system may also ask clearer follow-up questions and catch missing details before the order reaches the kitchen. That would be a win for customers who want to get in, get their food and get on with the day.

 

The biggest problem with AI drive-thru orders

The biggest concern is accuracy. AI can still misunderstand people. That gets frustrating fast when you are trying to grab lunch between errands or get your kids fed from the back seat. A wrong order wastes time. It also puts workers in the position of fixing a mistake the machine made.

There is also the customer service side. Some people like hearing a real person at the speaker. Others may find an AI voice cold or annoying, especially if the system gets confused.

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Then there is the privacy question. If an AI system takes your order, customers may wonder what gets collected, how long it is kept and who can access it. McDonald’s has not publicly explained those specifics for this current ArchIQ test.

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A drive-thru menu board stands outside a McDonald’s restaurant in Hercules, Calif., on Oct. 23, 2024, amid an E. coli outbreak linked to onions in Quarter Pounder sandwiches that has sickened dozens and killed one person across the U.S. (David Paul Morris/Bloomberg via Getty Images)

 

How to avoid AI drive-thru mistakes

Before you leave the drive-thru, take a moment to check the order screen. Make sure the items match what you said. Listen when the system repeats your order. Keep your receipt until you confirm the food is right.

Also, avoid sharing extra personal details at the speaker box. Your order should only require your food choices and payment.

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If the AI gets confused, ask for a crew member. You do not need to keep going back and forth with a machine over fries.

 

What this means for you

For now, you probably will not notice a change at your local McDonald’s. The ArchIQ test appears limited to five U.S. restaurants, and the company has not said when it could expand.

Still, this gives customers a preview of where fast food may be heading. AI could soon play a bigger role in how restaurants take orders and manage the kitchen. That may speed up the line, though it could also make the experience feel less personal.

 

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Kurt’s key takeaways

McDonald’s clearly wants AI to play a bigger role in its restaurants. From a business point of view, the idea makes sense. Shorter drive-thru lines could help franchisees and customers. Better restaurant data could also help managers fix problems faster. But I still want the human backup. Food orders can be messy because people are messy. We change our minds. We talk over each other. We forget the extra ketchup until the last second. AI may handle much of that one day. For now, I would treat it like any busy drive-thru interaction. Speak clearly. Check the order. Do not pull away until you know your food is right.

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Would you trust an AI voice to take your McDonald’s order, or do you still want a real person on the other end of the speaker? Let us know by writing to us at Cyberguy.com

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Midjourney goes from generating cat images to full-body ultrasound scans

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Midjourney goes from generating cat images to full-body ultrasound scans

Midjourney CEO David Holz just showed off the company’s first hardware product and plans to build a San Francisco spa, which he admitted is a bit different from the “cat pictures” produced by its AI image generator. Dubbed The Midjourney Scanner, it’s an ultrasound-based full-body scanner that uses a ring of sensors to capture vertical slices of the inside of your body, looking at the composition of your muscle, fat, bone, and organs to start. Holz said ideally, you could do this once a year or every single day, as it “aims for image quality comparable to MRI in many ways.”

He mentioned that one way he’d like to use it would be to see how his body changes in response to diet and workout changes, saying, “I’m not the most measured man on Earth yet, you know, but maybe I want to have that daily [measurable information].” A set of job listings advertises the company’s goal as trying to “build and launch the world’s first full-body ultrasound CT scanner, ultimately bringing safe, fast, and high fidelity preventative scanning to billions via a magical spa experience.”

The Midjourney Scanner was developed in a partnership with ultrasound tech company Butterfly Network, which said it uses “40 Butterfly Ultrasound-on-Chip imaging modules per system.”

The scanning process starts with stepping onto a platform that drops down into the water on rails through a ring of thousands of transducers that create ultrasonic waves. It then records the ripples passing through your body to analyze them and create detailed 3D images. The scan takes about 60 seconds. Holz said about a dozen people have been scanned so far.

It starts by stepping into a shallow pool of golden light. You then begin to descend into the water. Your body passes through a ring of underwater sensors, each acting like a dolphin, using its echolocation. The sensors send ultrasonic sound waves through your body from every angle. With enough waves, and enough angles, we form an image of what’s happening inside your body.

It combines those sensors with two petaflops of processing power. But after watching the livestreamed reveal, I’m still unclear on what Midjourney’s AI image generation tech exactly has to do with the Midjourney Medical effort, beyond an alternative business for otherwise-unused AI compute.

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Holz hopes to put 10 of the scanners into a Midjourney Spa location in San Francisco’s Union Square that will open before the end of 2027 and offered to scan the hands of attendees at its launch event. The Midjourney Spa will have a gym, saunas, and cold plunges to go along with the hot tub–equipped scanning rooms where visitors will get into the water to be scanned.

He did mention that various medical applications would require FDA clearances, but for now, Midjourney Medical says it’s working on “body composition maps” that don’t require the same level of clearance as diagnostic imaging. It also says the “library of scans” users create can be shared with doctors, AI health tools, or others, and that, “We take data privacy seriously — more details on our data policies will come as we get closer to launch.”

Holz suggested that eventually these scans could become better than an MRI, without radiation, powerful magnets, or other complicating factors, to get a look at what’s going on inside people’s bodies “real fast.” In response to a question, he imagined a future where the FDA had a class of devices to look at “weird” things and allowed people to “just try to get as much data as we can.”

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