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Real Apple support emails used in new phishing scam

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Real Apple support emails used in new phishing scam

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A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom’s Eric Moret shared how he nearly lost his entire Apple account after trusting what looked like official communication. He described the full experience in a detailed post on Medium, where he walked through the scam step by step.

This scheme stands out because the scammers relied on Apple’s own support system to make their messages look legitimate. They created an experience that felt polished and professional from the first alert to the final phone call. Here’s how the scam unfolded.

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THE #1 GOOGLE SEARCH SCAM EVERYONE FALLS FOR

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Scammers are exploiting real Apple Support tickets to trick users into handing over their accounts, experts warn. (Photo by STR/NurPhoto via Getty Images)

How the scam starts

Moret first received a flood of alerts. These included two-factor authentication notifications that claimed someone was trying to access his iCloud account. Within minutes, he got phone calls from calm, helpful callers who claimed to be Apple agents ready to fix the issue.

The twist is how convincing the entire setup felt. The scammers were able to exploit a flaw in Apple’s Support system that lets anyone create a genuine support ticket without verification. They opened a real Apple Support case in his name, which triggered official emails from an Apple domain. This built instant trust and lowered Moret’s guard.

How scammers gained access to the account

During a 25-minute call, the fake agents guided Moret through what they said would secure his account. They walked him through the steps to reset his iCloud password. They also told him a link would follow so he could close the case.

That link took him to a fake site called appeal apple dot com. The page looked official and claimed his account was being secured. It then told him to enter a six-digit code sent by text to finish the process.

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When Moret entered that code, the scammers got exactly what they needed to sign into his account.

He then got an alert that his Apple ID had been used to sign into a Mac mini he did not own. That confirmed the takeover attempt. Even though the scammer on the phone said this was normal, he trusted his instinct. He reset his password again, which kicked them out and stopped the attack.

BEWARE FAKE CREDIT CARD ACCOUNT RESTRICTION SCAMS

A Broadcom executive says he nearly lost access to his Apple ID after trusting a fraudulent support call that looked legitimate. (Photo by Jakub Porzycki/NurPhoto via Getty Images)

How to protect yourself from the Apple Support ticket scam

This type of scam works because it feels real. The messages look official, and the callers sound trained. Still, you can stay safer by watching out for signs that something is off.

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1) Verify support tickets inside your Apple account

Scammers created a real-looking ticket to make the entire experience seem legitimate. You can confirm what’s real by checking directly with Apple. Sign in at appleid.apple.com or open the Apple Support app to view your recent cases. If the case number isn’t listed there, the message is fake, even if the email comes from an Apple domain.

2) Hang up and call Apple yourself

Never stay on a call that you did not initiate. Scammers rely on long conversations to build trust and pressure you into quick decisions. Hang up right away and call Apple Support directly at 1-800-275-2273 or through the Support app. A real agent will quickly confirm whether anything is wrong.

3) Check your Apple ID device list

If something feels off, look at the devices signed into your account. Go to Settings, tap your name and scroll to see all devices linked to your Apple ID. Remove anything you don’t recognize. This step can stop attackers fast if they’ve managed to get in.

4) Never share verification codes

No real support agent will ever ask for your two-factor authentication codes. Treat any request for these codes as a major warning.

5) Check every link carefully

Look closely at URLs. Fake sites often add extra words or change formatting to appear real. Apple will never send you to a site like appeal apple dot com.

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SCAMMERS ARE ABUSING ICLOUD CALENDAR TO SEND PHISHING EMAILS

Criminals are using Apple’s own support system to generate real case emails that build false confidence with victims. (Photo by Fairfax Media via Getty Images via Getty Images)

6) Use strong antivirus software

Strong antivirus software can spot dangerous links, unsafe sites, and fake support messages before you tap them. Anti-phishing tools are especially important with scams like this one since the attackers used a fake site and real ticket emails to trick victims.

The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2025 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com

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7) Use a data removal service

Data brokers collect your phone number, home address, email, and other details that scammers use to personalize attacks. A data removal service can wipe much of that information from broker sites, which makes you a harder target for social engineering attempts like the one described in this article.

While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com

8) Turn on strong multi-layer protection

Keep two-factor authentication (2FA) on for every major account.  This creates a barrier that quickly stops attackers.

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9) Slow down before reacting

Scammers want you to panic. Pause before you act. Trust your instinct when something feels rushed or strange. A short delay could save your entire account.

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Kurt’s key takeaways

This scam shows how convincing criminals can be when they exploit real systems. Even careful users can fall for messages that look official and calls that sound professional. The best defense is to stay alert and take a moment before responding to anything unexpected. When you slow down, double-check support tickets, and never share verification codes, you make yourself far harder to fool. Adding layers like antivirus protection and data removal services also gives you more control over what attackers can access. These simple habits can stop even the most polished scams before they get to your accounts.

What would you do if you got a support call that felt real but didn’t seem right? Let us know by writing to us at Cyberguy.com

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Copyright 2025 CyberGuy.com.  All rights reserved.

Technology

The AirPods Pro 3 are $50 off right now, nearly matching their best-ever price

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The AirPods Pro 3 are  off right now, nearly matching their best-ever price

Less than a week ago, Apple announced the forthcoming AirPods Max 2, a pair of over-ear headphones that leverage the company’s H2 chip for AI-powered live translation, conversation awareness, and a host of newer features. However, if you’re okay with a pair of earbuds, the AirPods Pro 3 offer access to all the same features for less — especially given they’re currently on sale at Amazon, Walmart, and Best Buy for $199.99 ($50 off), matching their second-best price to date.

For iPhone owners, nothing else really compares to the AirPods Pro 3. Apple’s latest pair of premium earbuds deliver the best active noise cancellation and richest sound of any AirPods model to date, combined with a more comfortable, angled design that fits securely and naturally in your ear canal. They also feature a new XXS ear tip size and a more robust IP57 rating for sweat and water resistance, making them better suited for long-distance runs and various gym activities.

Speaking of workouts, the Pro 3 can also pull double duty as a fitness tracker, thanks to a built-in heart rate sensor that works with Apple’s Fitness app to track calories burned across more than 50 workout types. It’s a welcome addition if you don’t use an Apple Watch; however, it may not be as useful for those who already own and rely on Apple’s wearable for its health tracking and wellness features.

Lastly, as mentioned up top, the AirPods Pro 3 also boast an H2 chip, allowing for the aforementioned real-time translation features and Apple’s newer Voice Isolation tech, which uses machine learning to isolate and enhance voice quality by removing unwanted background noise. That’s on top of their seamless integration with other Apple devices, mind you, which lets you take advantage of automatic device switching and a Find My-compatible charging case.

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Fake Google security page can turn your browser into a spying tool

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Fake Google security page can turn your browser into a spying tool

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A new phishing scam is tricking people into installing malware by pretending to be a Google security check. The page looks convincing and tells you that your Google account needs additional protection. It walks you through a simple setup process that appears to strengthen your security and protect your devices.

If you follow those steps, you may end up installing what looks like a harmless security tool. In reality, security researchers say the page installs a malicious web app that can spy on your device. It can steal login verification codes, watch what you copy and paste, track your location and quietly send internet traffic through your browser. 

The most troubling part is that nothing is technically hacked. Instead of exploiting a software flaw, attackers simply trick you into granting the permissions they need. Once that happens, your own browser can start working for them without you realizing it.

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THE #1 GOOGLE SEARCH SCAM EVERYONE FALLS FOR

The fake site mimics a Google security page and urges visitors to complete a quick “account protection” setup. (AP Photo/Don Ryan, File)

All about the fake Google security page

Security researchers at Malwarebytes, a cybersecurity company, recently discovered a phishing website that pretends to be part of Google’s account protection system. The site uses the domain google-prism[.]com and presents what looks like a legitimate security page asking you to complete a short verification process. Visitors are told they should complete a four-step setup to improve their account protection. The page explains that these steps will help secure your Google account and protect your devices from threats. During the process, the site asks you to approve several permissions and install what it claims is a security tool.

The tool it installs is actually a Progressive Web App. This type of application runs through your browser but behaves like a regular app on your computer. It opens in its own window, can send notifications and can run tasks in the background. Once installed, the malicious web app can collect contacts, read information you copy to your clipboard, track GPS location data and attempt to capture one-time login codes sent to your phone. These codes are commonly used when you sign in to accounts that use two-factor authentication.

The fake security page may also offer an Android companion app described as a “critical security update.” Researchers found that this app requests 33 permissions, including access to text messages, call logs, contacts, microphone recordings and accessibility features. Those permissions give attackers the ability to read messages, capture keystrokes, monitor notifications and maintain control over parts of the device. Even if the Android app is never installed, the web app alone can still collect sensitive information and quietly run activity through your browser.

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How it works and why it matters to you

The scam works because it looks like something you would normally trust. Many people expect security alerts from the services they use, especially when it comes to protecting email or cloud accounts. Attackers take advantage of that trust by presenting the fake page as a helpful security feature. When you approve the permissions and install the web app, you are essentially giving the attackers access to certain parts of your device. One of the main things they try to capture is one-time passwords. These are the short codes you receive when logging in to accounts that require two-factor authentication.

If attackers manage to capture those codes while also knowing your password, they may be able to break into your accounts. That could include your email, financial services, or cryptocurrency wallets, depending on which accounts you use. The malware also watches what you copy and paste. Many people copy cryptocurrency wallet addresses before sending digital currency, and those addresses can be valuable to criminals. The malicious app can collect that information and send it back to the attackers.

Another feature allows attackers to route internet requests through your browser. This means they can run online activity through your device so it appears to come from your home network. The app can also send notifications that look like security alerts or system warnings. When you click those notifications, the app opens again and gains another opportunity to capture information such as login codes or clipboard data.

Google says built-in protections can block the threat

After learning about the phishing campaign, we asked Google about the malicious site and whether users are protected.

A Google spokesperson told CyberGuy that several built-in security systems are designed to stop threats like this before they cause harm.

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“We can confirm that Safe Browsing in Chrome warns any user who tries to visit this site. Chrome also shows a confirmation dialog whenever anyone attempts to download an APK. Android users are automatically protected against known versions of this malware by Google Play Protect, which is on by default on Android devices with Google Play Services.”

Google also said that its current monitoring shows no apps containing this malware are available on the Google Play Store.

ANDROID MALWARE HIDDEN IN FAKE ANTIVIRUS APP

Even if malicious apps are installed from outside official stores, Google says Android devices still have an additional layer of protection. Google Play Protect can warn users or block apps known to exhibit malicious behavior, including apps installed from third-party sources.

However, it is important to note that Google Play Protect may not be enough. Historically, it isn’t 100% foolproof at removing all known malware from Android devices, which is why we recommend additional strong antivirus software to detect malicious downloads, suspicious browser activity and phishing attempts before they cause serious damage. It acts as an early warning system that helps block dangerous apps and websites before they gain access to your device or your data.

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During the process, users are prompted to approve permissions and install what appears to be a security tool. (iStock)

Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com.

7 ways to protect yourself from fake security pages

If you ever come across a suspicious “security check” like this, a few simple habits can help you avoid falling into the trap and protect your accounts and devices.

1) Never run security checks from random websites

Google does not ask you to install security tools through pop-ups or unfamiliar websites. If a page claims your account needs a security check, close the tab and go directly to Google’s official account page by typing the address yourself. Visiting the real account settings page prevents attackers from redirecting you to a fake site.

2) Check website addresses carefully before trusting them

Phishing pages often use domains that look similar to real companies. Attackers rely on people clicking quickly without paying attention to the address bar. If the website address is not an official Google domain, do not trust it. Even a small change in the spelling can indicate a fake site designed to steal information.

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3) Remove suspicious web apps from your browser

If you installed an app through a website and it opens like a standalone program, check your browser’s installed apps or extensions list. Remove anything you do not recognize or do not remember installing. Uninstalling the app immediately prevents it from collecting more information or running commands through your browser.

4) Check your Android phone for unfamiliar apps

Researchers say the malicious Android app may appear as “Security Check” or “System Service.” If you see unfamiliar apps with these names, review the permissions they request and remove them if they look suspicious. Apps asking for extensive permissions such as SMS access, accessibility features, and microphone control should always be investigated.

5) Use a password manager for your accounts

A password manager helps you create and store strong, unique passwords for every account you use online. If attackers obtain one password, they will not automatically gain access to other accounts. Password managers can also help prevent you from entering credentials on fake sites because they usually refuse to auto-fill on lookalike domains.

Check out the best expert-reviewed password managers of 2026 at Cyberguy.com

6) Enable two-factor authentication whenever possible

Two-factor authentication (2FA) adds an extra layer of protection beyond your password. Even though this attack tries to capture SMS verification codes, many services allow you to use authenticator apps instead. These apps generate login codes on your device and make it much harder for attackers to intercept them.

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7) Monitor your accounts for unusual activity

If you think you interacted with a suspicious security page, keep a close eye on your accounts over the following days. Watch for login alerts, password reset emails, or transactions you do not recognize. Acting quickly after suspicious activity can help prevent attackers from gaining full control of your accounts.

Pro tip: Reduce how easily scammers can target you

Scammers often gather personal details from data broker sites to make phishing messages look more convincing. A data removal service can help remove your personal information from many of those databases, reducing the amount of information criminals can use to impersonate companies or craft targeted scams. 

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.

Researchers say the malicious web app could collect login codes, clipboard data and other sensitive information.  (Felix Zahn/Photothek via Getty Images)

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Kurt’s key takeaway

Attackers are changing tactics. Instead of breaking into systems through technical flaws, they are relying on convincing security messages that persuade people to install tools themselves. All of us rely on familiar brands like Google when making security decisions, and attackers know that. Preventing these scams will likely require faster action against impersonation sites and stronger safeguards around what web apps are allowed to do once installed.

Should companies like Google be required to automatically block lookalike domains that pretend to run official security checks before people fall for them? Let us know by writing to us at Cyberguy.com

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Sign up for my FREE CyberGuy Report. Get my best tech tips, urgent security alerts and exclusive deals delivered straight to your inbox. Plus, you’ll get instant access to my Ultimate Scam Survival Guide — free when you join my CYBERGUY.COM newsletter. 

Copyright 2026 CyberGuy.com.  All rights reserved.

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Jury finds Elon Musk’s ‘stupid tweets’ caused Twitter investors’ losses

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Jury finds Elon Musk’s ‘stupid tweets’ caused Twitter investors’ losses

A California jury determined that Elon Musk misled Twitter investors before making a $44 billion deal to buy the company in 2022, reports CNBC. The New York Times reports that Musk had testified this month that he didn’t believe his posts would spook markets, but he did say that “If this was a trial about whether I made stupid tweets, I would say I’m guilty.”

CNBC reports Musk’s attorneys are expected to file an appeal, as damages could reach as high as $2.6 billion, according to attorneys representing the plaintiffs.

While finding that Musk did not engage in a specific scheme to defraud shareholders, the jury cited two of Musk’s tweets, from May 13th and May 27th, 2022, as materially false or misleading, causing some investors to sell shares in Twitter at values below the $54.20 per share bid.

Twitter deal temporarily on hold pending details supporting calculation that spam/fake accounts do indeed represent less than 5% of users

20% fake/spam accounts, while 4 times what Twitter claims, could be *much* higher.

My offer was based on Twitter’s SEC filings being accurate.

Yesterday, Twitter’s CEO publicly refused to show proof of

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This deal cannot move forward until he does.

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