Technology
Protecting yourself from Microsoft tech support scams
Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email:
“I think we may have been hacked by Microsoft Windows…we turned off computer after calling the Microsoft number blaring at us telling us to not touch the computer. What do we do???”
We’re sorry to hear that you’re experiencing this issue. Tammy’s experience is a classic example of a prevalent tech support scam that has been targeting unsuspecting users. It’s important to note that Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. These criminals have evolved their tactics to easily convince you that your computer has a critical problem needing immediate attention.
Any communication they have with you must be initiated by you. If you receive a phone call or pop-up window from someone claiming to be from Microsoft, and they tell you that your computer has a problem or has been hacked, it’s likely a scam.
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Fake Microsoft support scam pop-up (Kurt “CyberGuy” Knutsson)
Red flags scammers use to trick you into believing your computer is compromised
Tech support scammers have become master manipulators, using psychological tactics to exploit your fears and vulnerabilities. Here are the six most common warning signs that you’re being targeted by a sophisticated tech support scam:
Unsolicited contact: Be wary of unexpected calls, emails or pop-ups claiming your device is compromised.
Urgency and scare tactics: Scammers often create a sense of panic, claiming hackers could access your devices and data imminently.
Requests for remote access: A major red flag is if someone you didn’t contact asks to remotely access your computer.
Pressure for immediate payment: Be suspicious of demands for payment, especially via non-reversible methods like gift cards, wire transfers or cryptocurrency.
Impersonation of reputable companies: Scammers may claim to be from well-known tech companies like Microsoft or Apple.
Suspicious pop-up messages: Be cautious of pop-up warnings about viruses or system issues, especially those with countdown timers.
Fake Microsoft Windows scam pop-up (Kurt “CyberGuy” Knutsson)
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Immediate steps to take if you are targeted
To quickly secure your information and minimize potential damage, follow these steps.
1) Disengage immediately: Hang up the phone or close any suspicious pop-ups.
2) Disconnect from the internet: This can prevent potential remote access by scammers.
3) Do not provide remote access: Never give control of your device to unsolicited callers.
4) Run a security scan using strong antivirus software: Use reputable, up-to-date, strong antivirus software to check your system. The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe. Get my picks for the best 2024 antivirus protection winners for your Windows, Mac, Android and iOS devices.
5) Change critical passwords: Update passwords for important accounts, especially if you’ve shared any information. Make sure to create strong, unique passwords. Consider using a password manager to generate and store complex passwords.
6) Enable two-factor authentication: Where possible, enable multifactor authentication. This adds an extra layer of security to your accounts.
7) Monitor your accounts: Keep an eye on your financial accounts, email accounts and social media for any unusual activity. If you think scammers have stolen your identity, consider identity theft protection here.
Identity theft companies can monitor personal information like your Social Security number, phone number and email address and alert you if it is being sold on the dark web or being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals.
One of the best parts of using some services is that they might include identity theft insurance of up to $1 million to cover losses and legal fees and a white-glove fraud resolution team where a U.S.-based case manager helps you recover any losses. See my tips and best picks on how to protect yourself from identity theft.
8) Invest in personal data removal services: Using a data removal service can be an effective additional step to protect your personal information after a potential tech support scam. These services locate and remove your personal information from various online platforms, databases and data brokers. By eliminating unnecessary or outdated information, data removal services minimize your online presence, making it harder for scammers to find and exploit your data.
While no service promises to remove all your data from the internet, having a removal service is great if you want to constantly monitor and automate the process of removing your information from hundreds of sites continuously over a longer period of time. Check out my top picks for data removal services here.
9) Contact professionals: If you’re unsure about any steps or if the situation seems severe, consider reaching out to a professional IT service.
10) Report the incident: Report the scam to your local authorities and the Federal Trade Commission in the U.S. You can also report the scam to Microsoft directly.
Remember, it’s important to stay calm and take one step at a time.
Hacker at work (Kurt “CyberGuy” Knutsson)
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Kurt’s key takeaways
Tech support scams are designed to exploit fear and technical uncertainty. Remember that legitimate tech companies will never proactively contact you about computer issues. Always verify support through official channels, and when in doubt, consult with a trusted tech-savvy friend or professional.
Have you or someone you know ever been targeted by a tech support scam? Share your experiences and how you dealt with it by writing to us at Cyberguy.com/Contact.
For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter.
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If your clean laundry has been sitting in a basket long enough to qualify as furniture, Isaac 1 may sound like the robot you have been waiting for. Weave Robotics has introduced Isaac 1, a mobile home robot designed to handle household chores that many of us keep pushing off to tomorrow. It can pick up dirty clothes, handle loaded hampers, fold laundry and put clothes away.
It can also help with making beds, fixing pillows and blankets, plus putting everyday clutter back where it belongs. That sounds pretty amazing to me, especially if your house has kids, pets or a laundry pile that seems to regenerate overnight. However, Isaac 1 also raises a very personal question: how much access would you give a robot inside your home if it meant fewer chores?
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Weave Robotics’ Isaac 1 home robot can fold laundry, make beds and tidy rooms, but its $7,999 price tag raises questions about cost and privacy. (Weave Robotics)
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What is the Isaac 1 robot?
Isaac 1 is a wheeled mobile robot built from the ground up for the home. Weave says it designed and assembled the robot in San Francisco. The robot has a soft fabric shell, a solid internal structure and a collapsible torso. It can shrink down when it is off duty or extend up to a more human height when it needs to work.
Unlike a robot vacuum, Isaac 1 can reach for objects, move items around and interact with clutter in your home. You control it through a smartphone companion app. That app lets you request a task on demand or schedule one for later. So, Isaac 1 could work while you are home or handle a chore while you are away.
How the Isaac 1 robot folds laundry and resets rooms
Isaac 1’s main features fall into two areas. The first is Laundry Flow. Isaac 1 can find dirty clothes, pick them up, handle loaded hampers, fold clothing and put items away. Depending on your home setup, Weave says Isaac 1 may also help with related tasks, such as loading and unloading clothes from a washer or dryer.
The second area is Daily Reset. That means Isaac 1 can tidy rooms so they feel ready to use again. It can make beds, straighten pillows and blankets and return toys, shoes and other clutter to their places. For many homes, that could be a big deal. Laundry and daily pickup chores tend to drain time because they never really end.
Isaac 1 robot specs for your home
Isaac 1 has an 8-hour battery life and a listed charge time of about two hours. It connects through Wi-Fi and has a footprint of 20.5 inches by 22 inches. Its height ranges from 3 feet to 5 feet 9 inches because the torso can collapse or extend.
Weave also lists an 80-inch vertical reach and a 38-inch horizontal reach. Those specs help explain how Isaac 1 could reach beds, hampers, shelves and other parts of a normal home. It also uses a wheeled base, which Weave says makes it passively stable as it completes tasks.
At preorder, you can also choose a color preference, including Sage, Gray, Slate Blue, Terracotta or Vesper.
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Isaac 1 is designed to help with laundry, clutter and daily home resets while using cameras, Wi-Fi and possible remote assistance. (Weave Robotics)
Isaac 1 robot autonomy and privacy questions
Weave says Isaac 1 is autonomous by default for Laundry Flow and Daily Reset. However, the company also says teleoperation assistance may step in when needed to make sure tasks get completed. That detail deserves your attention because Isaac 1 works inside your home. Teleoperation means a person can help the robot remotely if it gets confused by an item, a room layout or a task. In some cases, that could make the robot more useful. It could also help prevent chores from getting stuck halfway.
Weave says privacy is core to Isaac 1’s design. The company also says the robot has physical cues that show when it is working. However, Weave’s privacy policy says its robots have video cameras and may record visual content about their surroundings. That can include tasks being performed, objects in the robot’s field of view and people nearby. The policy also says Weave’s workforce may remotely access that information in connection with the robot’s operation. That does not mean you should panic. It does mean you should read the policy before putting down a deposit.
Isaac 1 may need cameras to fold clothes and move through your home. Still, your bedroom, laundry area and living room are private spaces. You deserve clear answers about what gets recorded, who can see it and how long it is stored. Before ordering, ask whether video can be deleted, whether you can opt out of AI training uses and how you can limit where the robot operates.
Isaac 1 robot price and preorder details
Weave lists two payment options for home customers. You can pay $7,999 upfront, with an optional $99-per-month premium membership, or choose a $449-per-month subscription plan. You can also preorder Isaac 1 with a fully refundable $250 deposit. That deposit reserves your place in line and remains refundable until your robot ships.
For some, the math may come down to time. If Isaac 1 handles enough laundry and daily cleanup, the cost may feel easier to justify. For others, $449 a month may feel like too much for an early home robot.
Isaac 1 robot shipping timeline
Weave says first shipments begin in fall 2026. California deliveries come first, with broader U.S. availability expected through 2027.
After you preorder, Weave says you should receive a confirmation and thank-you email. As your delivery date gets closer, the company plans to coordinate a demo.
That demo may happen in person at a Weave location or remotely over a video call. Weave also says it will use that time to understand your top priorities for Isaac 1 inside your home.
What this means to you
If Isaac 1 works as promised, it could give you back time from chores that never seem finished. Laundry alone can take hours each week, especially in a busy household. It could also help if bending, lifting or carrying loaded hampers has become a hassle. For some homes, a robot that folds clothes and resets rooms may offer more than convenience.
However, Isaac 1 is still a connected device moving through private rooms. It uses cameras, connects to Wi-Fi and may involve remote help when needed. So before you place a deposit, think about your home layout and where you would actually feel comfortable letting it work.
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Weave Robotics says Isaac 1 can pick up dirty clothes, fold laundry and put items away after users schedule chores through an app. (Weave Robotics)
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Kurt’s key takeaways
Isaac 1 is the kind of robot that makes you stop and say, “OK, now we’re getting somewhere.” Nobody looks forward to folding laundry, making beds or picking up the same clutter again and again. These are the chores that eat up your precious time and seem never-ending. The price is the hard part. At $7,999 upfront or $449 a month, Isaac 1 has to do a lot more than look cool in a demo. It has to save you real time, work reliably and fit into your home without creating new headaches. Then there is the privacy side. Isaac 1 uses cameras, connects to Wi-Fi and may involve remote help when needed. That does not make it a dealbreaker for me, but I would want very clear answers before letting it work in private spaces like my bedroom or bathroom. I love the idea of a robot taking laundry off my hands. I am just not sure most of us are ready to pay nearly $8,000 for that privilege quite yet.
Would you let a robot see inside your home if it meant you never had to fold another load of laundry again? Let us know by writing to us at CyberGuy.com.
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A flyer offering “free athletic shoes from VA” may look official at first glance. It uses VA-style branding, talks about health and wellness and even lists the MyVA phone number. That is what makes it so dangerous.
VA says the message falsely claims Veterans can receive free athletic shoes from VA. The agency says the promotion did not come from VA and has no connection to any official VA program.
The scam appears to be spreading through a flyer and online posts. It tells Veterans they may be eligible for free athletic shoes “at no cost to you.” It also shows popular shoe brands, steps to “redeem” shoes and a process that appears to involve a VA provider.
That may be enough to get someone to click, call, share or forward before they stop to think.
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Veterans are being warned not to click links, scan QR codes or share personal information tied to a fake VA shoe offer. (Kira Hofmann/picture alliance via Getty Images)
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Fake VA shoe offer: what VA says
VA says the free athletic shoe promotion is fake. It did not come from an official VA program, including VPRs, Central Office or Whole Health.
That is important because the flyer borrows the look and feel of a trusted government agency. It also uses health language to make the offer sound like a wellness benefit.
But let’s be real here. A free pair of shoes can sound harmless until the next step asks for your personal details.
Why the fake VA shoe flyer looks so believable
This scam works because it mixes familiar names with an official-looking design. The flyer uses VA branding, a health-focused message and well-known athletic shoe brands.
It also presents the offer as a benefit. That can make people feel like they may miss out if they do not act.
Scammers know that veterans and families often deal with a lot of paperwork, benefit updates and health care messages. A fake flyer can slide into that confusion and feel more believable than it should.
How scammers use real VA details to build trust
One sneaky detail stands out. The flyer lists the MyVA number, but that alone does not make the flyer real.
Scammers often mix real information with fake offers. A real phone number, real logo or familiar agency name can make people lower their guard.
That is why you should verify the offer through VA.gov, your official VA account or your local VA facility before responding.
What the fake VA shoe offer could steal
The flyer may look like it is only about shoes. The bigger risk comes next.
A fake offer like this could lead to a phishing page, a bogus form, a QR code trap or someone asking for sensitive details. That could include your Social Security number, VA login information, health information, address, bank details or credit card number.
Scammers may also use the information to target you again. Once they know you responded to a fake VA offer, they may try a follow-up call, text or email.
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A fake flyer claiming Veterans can get free athletic shoes from VA is spreading online, but the agency says it is not tied to any official program. (U.S. Department of Veterans Affairs)
What to do if you see the fake VA shoe offer
Do not share it. Do not forward it. Do not fill out a form. Do not scan any code connected to it.
Also, do not provide personal, financial or health information because of this flyer.
Instead, warn veterans, family members and colleagues without spreading the image. A quick heads-up can help someone avoid a costly mistake.
Ways to stay safe from VA scams
A few smart habits can help you spot fake VA messages before they turn into a bigger problem.
1) Verify the offer through VA.gov
Go directly to VA.gov or use your official VA account. Do not rely on a flyer, social media post, text message or forwarded image.
2) Do not scan QR codes or click links
A scam flyer may send you to a fake website that looks official. Type the web address yourself or search for the VA page directly.
3) Never share VA login details
Do not give anyone your VA.gov username, password or sign-in code. VA says it will not ask you to share login credentials in an email.
4) Protect personal and health information
Treat your Social Security number, address, date of birth, medical information and benefits details as sensitive. A free offer should never require that kind of information from a random form.
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VA says veterans should verify suspicious benefit offers through VA.gov, an official VA account or a local VA facility. (Antonio Diaz / Getty Images)
5) Call VA using a trusted number
If you have questions, contact VA through an official phone number, the VA website or your local VA facility. Do not trust contact details from a suspicious flyer alone.
6) Report the fake VA shoe offer
Veterans who suspect fraud can report it through VSAFE.gov or call 1-833-38V-SAFE. Reports help VA and other agencies track scams that target veterans.
7) Use strong antivirus protection
Strong antivirus software can help protect you if you click a bad link, scan a risky QR code or land on a fake website tied to a scam. Good protection can block malicious pages, warn you about suspicious downloads and help stop malware before it does damage. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.
8) Consider a data removal service
Scammers often use personal details found online to make fake offers feel more believable. A data removal service can help reduce how much of your information is sitting on people-search sites, including your address, phone number and other details that can be used to target you. Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting CyberGuy.com.
9) Take action fast if you responded
If you already clicked, scanned, called or shared information, change your VA.gov password right away. Use a trusted password manager to create and store a strong, unique password you do not use anywhere else. Turn on multifactor authentication if you have not already done that. Then watch your accounts for suspicious activity.
10) Warn others without forwarding the flyer
Tell family members, friends and veteran groups that the offer is fake, but do not send the flyer along with your warning. Even if your goal is to help, someone else may miss your warning, save the image or share it again. Instead, send a short message that says the free VA shoe offer is a scam and tell them to verify any VA benefit through VA.gov or their local VA facility.
Kurt’s key takeaways
A free pair of shoes can make you drop your guard, especially when the flyer uses VA branding and familiar shoe names. That is the whole trick. Scammers are using trust to push veterans and families toward a bad link, a fake form or a request for personal info. Slow down and verify it through VA.gov or your local VA facility. And if you want to warn someone, send them a message saying the offer is fake instead of forwarding the flyer itself. That keeps the scam from spreading.
Would this fake VA shoe offer have made you pause, or would the official-looking design have fooled you? Let us know by writing to us at CyberGuy.com.
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- For simple, real-world ways to spot scams early and stay protected, visit CyberGuy.com – trusted by millions who watch CyberGuy on TV daily.
- Plus, you’ll get instant access to my Ultimate Scam Survival Guide free when you join.
Copyright 2026 CyberGuy.com. All rights reserved.
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