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Beware of this McAfee Google Chrome pop-up scam

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Beware of this McAfee Google Chrome pop-up scam

We want to warn you about a scam that you may encounter while browsing the web. A McAfee antivirus pop-up suddenly appears on your computer, claiming your device is infected and your McAfee subscription has expired. 

While it might seem legitimate, it’s really a scam. Suzy from Loudon, Tennessee, wrote to us saying she is experiencing the same thing:

“I am attempting to rid my new computer of a pesky McAfee Google Chrome Ad that keeps telling me I am infected with trojan viruses and I have an expired McAfee account with my new computer. I do not have their coverage. Per all my virus coverage, I show no infection; however, this menace keeps popping up even stating in full screen I shall lose my Windows 10 license and wipe my computer clean, etc. I shut my computer down completely… This pest has to go, and I am ready to send this pest to its graveyard – ashes baby!”

Luckily, Suzy, we have a solution to make sure you don’t put your information, finances and security at risk.

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Breaking down the McAfee pop-up scam

The McAfee scam utilizes fear and panic to make you a victim. The goal is to make you act fast. Once you see the pop-up, you see that this pop-up is telling you your computer is infected with viruses and that your McAfee subscription has expired. 

First, ask yourself if you even had McAfee software to begin with. This should be the first red flag. The scammers are preying on your fears and counting on you to fall into their trap and click anywhere on the screen. You’re tempted to click the button to proceed and subscribe to what seems like real antivirus software. After all, it uses the McAfee logo — which is synonymous with internet security.

Fake McAfee pop-up   (Kurt “CyberGuy” Knutsson)

This scam can take your information using two methods. Sometimes, when you click on a pop-up like the fake one above, it will direct you to a website, asking you to re-subscribe. You enter in your data, thinking you’re getting a real antivirus software. However, in reality, you have just given a scammer your credit or debit card information, address and more.

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The scam could also download malicious software once you click an option like, “Proceed,” “Get Protection” or “Scan.” That software is automatically downloaded onto your computer, and hackers can gain access.

There are several ways it can get onto your new computer. You might have downloaded a malicious file or browser extension. It can even get onto your computer if you visit a suspicious website and allow notifications.  

MORE: THIS FACEBOOK MESSENGER PHISHING SCAM IS STEALING MILLIONS OF PASSWORDS

Is that a real pop-up on my computer?

No, you might think that these are real alerts from your system or from legitimate websites like McAfee, but they are actually fake pop-ups that are trying to trick you into clicking on them. These pop-ups are not coming from your computer but from a malicious file that has integrated itself into your browser and is displaying images that look like pop-ups. If you click on them, you might end up downloading more malware, giving away your personal information, or paying money for a fake service.

How to protect yourself from the McAfee pop-up scam

If you see these pop-ups appear in your browser, don’t be alarmed. Here’s what to do. 

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1. Don’t click on suspicious links or pop-ups.

First, whatever you do, don’t click on links or pop-ups that look like they are from legitimate sources like McAfee unless you are absolutely sure it’s legit. As mentioned, these links or pop-ups can lead you to malicious websites or to downloading harmful software onto your computer. To avoid this, you should always check the URL of the link or pop-up before you click on it. If it looks suspicious, do not click on it. You can also hover your mouse over the link or pop-up to see the actual URL. If it does not match the source, do not click on it.

2. Close down your browser

Second, the best way to avoid these pop-ups is to close your browser. You should also avoid reopening the same website or tab that triggered the pop-up, as it may still be compromised or malicious. Sometimes closing your browser is all you need to do. Other times you may see that this pop-up page may come back, so let’s clear out any files that may be in your browser’s cache.

3. Clear Cache 

If you see these fake pop-screens appear in your browser again over the course of the day or week, try clearing your cache. Here’s how to do it on your computer:

  • On your computer, open Chrome
  • At the top right, click the three dots icon
  • Tap Clear browsing data
  • In the Clear browsing data window, select a time range. To delete everything, select All time
  • Next to “Cached images and Files,” check the box
  • Click Clear data.

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Clear browsing data (Kurt “CyberGuy” Knutsson)

You can also clear the cache on your iPhone or Android.

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Clear Browsing Data  (Kurt “CyberGuy” Knutsson)

4. Remove extensions

If you are seeing these fake pop-ups after you already cleared your cache, let’s try disabling your browser extensions to see if it will solve the problem. Here’s how to do this:

  • Open your Chrome browser and click on the three dots icon at the top right corner of the screen. This will open a menu with various options
  • From the menu, select Extensions
  • Then click Manage Extensions. This will take you to a page where you can see all the extensions that are installed on your browser

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Step to remove extensions in Google Chrome  (Kurt “CyberGuy” Knutsson)

  • On the extensions page, you will see a toggle switch next to each extension. If the switch is blue, it means the extension is enabled. If the switch is gray, it means the extension is disabled.
  • To disable an extension, simply click on the toggle switch and make it gray. You can also click on the Remove button below the extension to uninstall it completely from your browser. For now, let’s just try disabling the extension.
  • Repeat this process for all the extensions that you want to disable or remove. You may need to restart your browser for the changes to take effect.

5. Use legitimate antivirus software

Keeping hackers out of your devices can be prevented if you have good antivirus software installed. Having antivirus software on your devices will make sure you are stopped from clicking on any potential malicious links that may install malware on your devices, allowing hackers to gain access to your personal information.

See my expert review of the best antivirus protection for your Windows, Mac, Android & iOS devices

6. Report the scam

If you encounter this scam or any other scam, you should report it to the authorities so they can take action against the scammers and warn other people. You can report the scam to the Federal Trade Commission (FTC). You can also report it to your local police department or consumer protection agency. By reporting the scam, you can help prevent others from falling victim to it.

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MORE: HOW HACKERS CAN SENT TEXT MESSAGES FROM YOUR PHONE WITHOUT YOU KNOWING

What should you do if you’ve clicked a link and installed malware on your device? 

If you’ve been hacked, it’s not too late. There are several ways you can protect yourself from hackers, even when they have access to your information.

Scan your device for malware

First, you’ll want to scan your computer with a reputable and legitimate antivirus program. See my expert review of the best antivirus protection for your Windows, Mac, Android & iOS devices

Change your passwords immediately

If you’ve inadvertently given your information to hackers or malicious actors, they could have access to your social media or banking accounts. To prevent this, you should change your passwords for all your important accounts as soon as possible. However, you should not do this on your infected device, because the hacker might see your new passwords. Instead, you should use ANOTHER DEVICE, such as your laptop or desktop, to change your passwords. Make sure you use strong and unique passwords that are difficult to guess or break. You can also use a password manager to generate and store your passwords securely.

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Monitor your accounts and transactions

You should check your online accounts and transactions regularly for suspicious or unauthorized activity. If you notice anything unusual, report it to the service provider or the authorities as soon as possible. You should also review your credit reports and scores to see signs of identity theft or fraud.

Use identity theft protection

The McAfee pop-up scam targets your personal information. Hackers can use this information to create fake accounts in your name, access your existing accounts and pretend to be you online. This can cause serious damage to your identity and credit score.

To avoid this, you should use identity theft protection services. These services can track your personal information, such as your home title, Social Security Number, phone number and email address and notify you if they detect any suspicious activity. They can also help you freeze your bank and credit card accounts to stop hackers from using them. Read more of my review of best identity theft protection services here.

Contact your bank and credit card companies

If hackers have obtained your bank or credit card information, they could use it to make purchases or withdrawals without your consent. You should contact your bank and credit card companies and inform them of the situation. They can help you freeze or cancel your cards, dispute any fraudulent charges, and issue new cards for you 

Alert your contacts

If hackers have accessed your email or social media accounts, they could use them to send spam or phishing messages to your contacts. They could also impersonate you and ask for money or personal information. You should alert your contacts and warn them not to open or respond to any messages from you that seem suspicious or unusual.

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Restore your device to factory settings

If you want to make sure that your device is completely free of any malware or spyware, you can restore it to factory settings. This will erase all your data and settings and reinstall the original version. You should back up your important data before doing this and only restore it from a trusted source.

MORE: HOW HACKERS ARE TARGETING X VERIFICATION ACCOUNTS TO TRICK YOU

Kurt’s key takeaways

The McAfee pop-up scam looks to prey on your fears and hopes you panic. It’s important to stay calm when facing hackers and make sure you’re taking the proper precautions. Whenever you download software, make sure it’s from an actual software developer you trust. 

Don’t download any software or browser extensions from suspicious sources, or you could be putting yourself at risk. While that’s easier said than done, you should always be vigilant when downloading anything or visiting dubious websites. 

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Phishing scams like the McAfee pop-up scam are everywhere, but you can easily make sure you’re not a victim. All you have to do is be careful.

Have you seen this scam? If not, how do you protect yourself when you’re using the web?  Let us know by writing us at Cyberguy.com/Contact

For more of my tech tips and security alerts, subscribe to my free CyberGuy Report Newsletter by heading to Cyberguy.com/Newsletter

Ask Kurt a question or let us know what stories you’d like us to cover

Answers to the most asked CyberGuy questions:

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Copyright 2024 CyberGuy.com.  All rights reserved.

Technology

Meta is stopping teens from chatting with its AI characters

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Meta is stopping teens from chatting with its AI characters

Meta is “temporarily pausing” the ability for teens to chat with its AI characters as it develops a “new version” of the characters that will offer a “better experience.” The company made the announcement in an update to a blog post from October where the company had detailed more parental controls for teen AI use. The change blocking teens from accessing the characters will go into effect “starting in the coming weeks.”

”Since we announced our plans to build parental controls for AI characters in October, we started developing a new iteration of AI characters generally (i.e. for both adults and teens),” spokesperson Sophie Vogel tells The Verge. “Rather than building the parental controls twice (for the current AI characters and the new iteration of AI characters) we’re pausing teen access to the current version while we focus on the new iteration. When that new iteration is available for teens, it will come with parental controls.”

According to TechCrunch, “Meta said that it heard from parents that they wanted more insights and control over their teens’ interactions with AI characters, which is why it decided to make these changes.”

In October, Meta announced that parents would be able to block their teens’ access to one-on-one conversations with its AI characters, block their teens from talking with specific AI characters, and share insights with parents on the topics their teens discuss with Meta’s AI characters and its AI assistant. The original plan was to roll out those controls early this year.

Last year, also in October, Meta changed Instagram teen accounts to allow teens to be able to see content that’s reflective of what might be shown in a movie rated for people that are 13 or older.

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Update, January 23rd: Added information from a Meta spokesperson.

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Ransomware attack exposes Social Security numbers at major gas station chain

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Ransomware attack exposes Social Security numbers at major gas station chain

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Cybercriminals are happy to target almost any industry where data can be stolen. In many cases, less prepared and less security-focused companies are simply easier targets. 

A recent ransomware attack on a company tied to dozens of gas stations across Texas shows exactly how this plays out. The incident exposed highly sensitive personal data, including Social Security numbers and driver’s license details, belonging to hundreds of thousands of people. 

The breach went undetected for days, giving attackers ample time to move through internal systems and steal sensitive data. If you’ve ever paid at the pump or shopped inside one of these convenience stores, this is the kind of incident that should make you stop and pay attention.

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What happened in the Gulshan ransomware attack

According to a disclosure filed with the Maine Attorney General’s Office, Gulshan Management Services, Inc. reported a cybersecurity incident that impacted more than 377,000 individuals. Gulshan is linked to Gulshan Enterprises, which operates around 150 Handi Plus and Handi Stop gas stations and convenience stores across Texas.

WINDOWS 10 USERS FACE RANSOMWARE NIGHTMARE AS MICROSOFT SUPPORT ENDS IN 2025 WORLDWIDE

The company says it detected unauthorized access to its IT systems in late September. Investigators later determined that attackers had been inside the network for roughly ten days before anyone noticed. The intrusion began with a phishing attack, a reminder of how a single deceptive email can still open the door to massive breaches.

Ransomware attacks don’t just hit tech companies. Retailers like gas stations store sensitive customer and employee data that criminals actively target. (Kurt “CyberGuy” Knutsson)

During that window, the attackers accessed and stole personal data, then deployed ransomware that encrypted files across Gulshan’s systems. The compromised information includes names, contact details, Social Security numbers and driver’s license numbers. That combination is especially dangerous, since it can be used for identity theft, account takeovers and fraud that may surface months or even years later.

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Why the lack of a ransomware claim still matters

So far, no known ransomware group has publicly taken credit for the attack. That might sound like good news, but it does not necessarily change the risk for affected individuals. In many ransomware cases, silence can mean one of two things. Either the attackers have not yet posted stolen data publicly, or the victim company may have resolved the incident privately.

Gulshan’s filing states that it restored its systems using known-safe backups. That detail often suggests a company chose to rebuild rather than negotiate with attackers. Even so, once data has been copied out of a network, there is no way to pull it back. Whether or not the stolen information ever appears online, the exposure alone puts affected people at long-term risk.

This incident also highlights a recurring pattern. Retail and service businesses handle huge volumes of personal data but often rely on legacy systems and frontline employees who are prime phishing targets. Gas stations may not feel like obvious hacking targets, but their payment systems, loyalty programs and HR databases make them valuable all the same.

We reached out to Gulshan Management Services for comment regarding the breach, but did not receive a response before our deadline.

A customer pumps gas at a gas station on Feb. 13, 2025, in Austin, Texas.  (Brandon Bell/Getty Images)

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10 steps you can take to protect yourself after a breach like this

If your information was exposed in this breach or any similar ransomware incident, there are concrete steps you can take to reduce the fallout.

1) Monitor your credit and identity closely

If the company offers free credit monitoring or identity protection, enroll in it. These services can alert you early if someone tries to open accounts or misuse your identity. If nothing is offered, consider signing up for a reputable identity theft protection service on your own.

Identity Theft companies can monitor personal information like your Social Security Number (SSN), phone number, and email address and alert you if it is being sold on the dark web or being used to open an account. They can also assist you in freezing your bank and credit card accounts to prevent further unauthorized use by criminals.

See my tips and best picks on how to protect yourself from identity theft at Cyberguy.com.

2) Consider a personal data removal service

The less of your information that’s floating around data broker sites, the harder it is for criminals to target you. Data removal services can help reduce your digital footprint over time.

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While no service can guarantee the complete removal of your data from the internet, a data removal service is really a smart choice. They aren’t cheap, and neither is your privacy. These services do all the work for you by actively monitoring and systematically erasing your personal information from hundreds of websites. It’s what gives me peace of mind and has proven to be the most effective way to erase your personal data from the internet. By limiting the information available, you reduce the risk of scammers cross-referencing data from breaches with information they might find on the dark web, making it harder for them to target you.

Even when no ransomware group claims responsibility, stolen data can still fuel identity theft, fraud, and account takeovers long after a breach occurs. (Kurt “CyberGuy” Knutsson)

Check out my top picks for data removal services and get a free scan to find out if your personal information is already out on the web by visiting Cyberguy.com.

Get a free scan to find out if your personal information is already out on the web: Cyberguy.com.

3) Use a password manager

A password manager helps you create and store unique passwords for every account. If attackers try to reuse stolen data to break into your online accounts, strong, unique passwords can stop that attempt cold.

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Next, see if your email has been exposed in past breaches. Our No. 1 password manager pick includes a built-in breach scanner that checks whether your email address or passwords have appeared in known leaks. If you discover a match, immediately change any reused passwords and secure those accounts with new, unique credentials.

FIBER BROADBAND GIANT INVESTIGATES BREACH AFFECTING 1M USERS

Check out the best expert-reviewed password managers of 2026 at Cyberguy.com.

4) Turn on two-factor authentication (2FA) everywhere possible

2FA adds an extra barrier, even if someone has your personal details. Prioritize email, banking, cloud storage, and shopping accounts, since those are often targeted first.

5) Install and keep a strong antivirus software running

Strong antivirus software can help detect phishing attempts, malicious downloads, and suspicious activity before it turns into a full compromise. Keep real-time protection enabled and don’t ignore warnings.

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The best way to safeguard yourself from malicious links that install malware, potentially accessing your private information, is to have strong antivirus software installed on all your devices. This protection can also alert you to phishing emails and ransomware scams, keeping your personal information and digital assets safe.

Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android and iOS devices at Cyberguy.com.

6) Watch for phishing and follow-up scams

After breaches like this, scammers often send fake emails or texts pretending to be the affected company or a credit monitoring service. Slow down, verify messages independently, and never click links you weren’t expecting.

7) Review your credit reports regularly

Check your reports from all major credit bureaus for unfamiliar accounts or inquiries. You’re entitled to free reports, and catching issues early makes them much easier to fix.

8) Freeze your credit to stop new accounts from being opened

If criminals expose your Social Security number, place a credit freeze as soon as possible. A credit freeze blocks lenders from opening new accounts in your name, even when thieves have your personal details. The credit bureaus offer freezes for free, and you can temporarily lift one when you apply for credit yourself. This step stops identity theft before it starts, instead of alerting you after the damage is done. If you prefer not to freeze your credit, place a fraud alert instead. A fraud alert tells lenders to verify your identity before approving credit, which adds another layer of protection.

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To learn more about how to do this, go to Cyberguy.com and search “How to freeze your credit.” 

In the Gulshan attack, hackers spent days inside internal systems, stealing personal data before deploying ransomware that locked down files. (Silas Stein/picture alliance via Getty Images)

9) Protect yourself from tax refund fraud with an IRS Identity Protection PIN

When Social Security numbers are stolen, tax fraud often follows. Criminals can file fake tax returns in your name to steal refunds before you ever submit your paperwork. An IRS Identity Protection PIN (IP PIN) helps prevent this by ensuring only you can file a tax return using your SSN. It’s a simple but powerful safeguard that can block a common form of identity theft tied to data breaches.

10) Lock down existing bank and financial accounts

Don’t just watch for new fraud, proactively secure the accounts you already have. Enable alerts on bank and credit card accounts for large transactions, new payees, or changes to contact information. If your SSN or driver’s license number was exposed, consider calling your bank to ask about additional protections or account notes. Acting early can prevent small issues from becoming major financial problems.

Kurt’s key takeaway

Your personal data doesn’t just live with banks and hospitals. Retailers, gas stations, and convenience store operators also hold information that can cause real harm if it falls into the wrong hands. When attackers get in through something as simple as a phishing email and stay undetected for days, the damage can spread fast. You can’t prevent these breaches yourself, but you can limit how much power stolen data gives criminals by locking down your accounts and staying alert.

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Do you think everyday businesses like gas stations take cybersecurity seriously enough? Let us know by writing to us at Cyberguy.com.

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The TikTok deal is done, finally

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The TikTok deal is done, finally

TikTok USDS Joint Venture’s mandate is to secure U.S. user data, apps and the algorithm through comprehensive data privacy and cybersecurity measures. It will safeguard the U.S. content ecosystem through robust trust and safety policies and content moderation while ensuring continuous accountability through transparency reporting and third-party certifications.

Data Protection: U.S. user data will be protected by USDS Joint Venture in Oracle’s secure U.S. cloud environment. The Joint Venture will operate a comprehensive data privacy and cybersecurity program that is audited and certified by third party cybersecurity experts. The program will adhere to major industry standards, including the National Institute of Standards and Technology (NIST) CSF and 800-53 and ISO 27001 as well as the Cybersecurity & Infrastructure Security Agency (CISA) Security Requirements for Restricted Transactions.

Algorithm Security: The Joint Venture will retrain, test, and update the content recommendation algorithm on U.S. user data. The content recommendation algorithm will be secured in Oracle’s U.S. cloud environment.

Software Assurance: The Joint Venture will secure U.S. apps through software assurance protocols, and review and validate source code on an ongoing basis, assisted by its Trusted Security Partner, Oracle.

Trust & Safety: The Joint Venture will safeguard the U.S. content ecosystem and have decision-making authority for trust and safety policies and content moderation.

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TikTok USDS Joint Venture has three managing investors, Silver Lake, Oracle and MGX, each holding 15%. Completing the full consortium of investors are: Dell Family Office, the investment firm of Michael Dell, Founder, Chairman and CEO of Dell Technologies; Vastmere Strategic Investments, LLC, an affiliate of Susquehanna International Group, LLP; Alpha Wave Partners; Revolution; Merritt Way, LLC controlled and managed by partners of Dragoneer; Via Nova, an affiliate of General Atlantic; Virgo LI, Inc., investment arm of a foundation established by Yuri and Julia Milner in support of science; and NJJ Capital, the family office of Xavier Niel, a French entrepreneur and pioneer in telecommunications. ByteDance retains 19.9% of the Joint Venture.

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